Challenges in the context-aware management of business processes : a multiple case study

Current conceptualizations of organizational processes consider them as internally optimized yet static systems. Still, turbulences in the contextual environment of a firm often lead to adaptation requirements that these processes are unable to fulfil. Based on a multiple case study of the core processes of two large organizations, we offer an extended conceptualisation of business processes as complex adaptive systems. This conceptualization can enable firms to optimise business processes by analysing operations in different contexts and by examining the complex interaction between external, contextual elements and internal agent schemata. From this analysis, we discuss how information technology can play a vital goal in achieving this goal by providing discovery, analysis, and automation support. We detail implications for research and practice.

How to monitor and improve Unilever JM Supply Chain processes to become the best of Portugal’s sector in 2015?

Unilever Jerónimo Martins is a Portuguese joint-venture leading firm in what concerns the supply chain industry of fast-moving consumer goods in Portugal. The scope of analysis of this Work Project is focusing on Unilever-JM operations and services in the Portuguese market regarding quality, efficiency and effectiveness over B2B customers. It will be analysed the possibility of development and implementation of a performance measurement system, Tableau de Bord, which will be crucial for the identification of potential opportunities of improvement with impact in the supply chain processes. This will be completed through the establishment of KPI’s to monitor and manage periodically logistics, planning and customer service processes’ performance, which are the ones where the bottlenecks are impacting more in the supply chain. In this work project the nexus causality for the problems will also be discussed and some recommendations will be prepared to tackle the inefficiencies found through the monitoring of the previous core processes, in order to improve efficacy and quality service of the supply chain.

A framework for strategic infrastructure asset management

The concept of asset management is not a new but an evolving idea that has been attracting attention of many organisations operating and/or owning some kind of infrastructure assets. The term asset management have been used widely with fundamental differences in interpretation and usage. Regardless of the context of the usage of the term, asset management implies the process of optimising return by scrutinising performance and making key strategic decisions throughout all phases of an assets lifecycle (Sarfi and Tao, 2004). Hence, asset management is a philosophy and discipline through which organisations are enabled to more effectively deploy their resources to provide higher levels of customer service and reliability while balancing financial objectives. In Australia, asset management made its way into the public works in 1993 when the Australian Accounting Standard Board issued the Australian Accounting Standard 27 – AAS27. Standard AAS27 required government agencies to capitalise and depreciate assets rather than expense them against earnings. This development has indirectly forced organisations managing infrastructure assets to consider the useful life and cost effectiveness of asset investments. The Australian State Treasuries and the Australian National Audit Office was the first organisation to formalise the concepts and principles of asset management in Australia in which they defined asset management as “ a systematic, structured process covering the whole life of an asset”(Australian National Audit Office, 1996). This initiative led other Government bodies and industry sectors to develop, refine and apply the concept of asset management in the management of their respective infrastructure assets. Hence, it can be argued that the concept of asset management has emerged as a separate and recognised field of management during the late 1990s. In comparison to other disciplines such as construction, facilities, maintenance, project management, economics, finance, to name a few, asset management is a relatively new discipline and is clearly a contemporary topic. The primary contributors to the literature in asset management are largely government organisations and industry practitioners. These contributions take the form of guidelines and reports on the best practice of asset management. More recently, some of these best practices have been made to become a standard such as the PAS 55 (IAM, 2004, IAM, 2008b) in UK. As such, current literature in this field tends to lack well-grounded theories. To-date, while receiving relatively more interest and attention from empirical researchers, the advancement of this field, particularly in terms of the volume of academic and theoretical development is at best moderate. A plausible reason for the lack of advancement is that many researchers and practitioners are still unaware of, or unimpressed by, the contribution that asset management can make to the performance of infrastructure asset. This paper seeks to explore the practices of organisations that manage infrastructure assets to develop a framework of strategic infrastructure asset management processes. It will begin by examining the development of asset management. This is followed by the discussion on the method to be adopted for this paper. Next, is the discussion of the result form case studies. It first describes the goals of infrastructure asset management and how they can support the broader business goals. Following this, a set of core processes that can support the achievement of business goals are provided. These core processes are synthesised based on the practices of asset managers in the case study organisations.

A model Integrating the Facilities Management Process with the Building End User’s Business Process (ProFacil)

The ProFacil model is a generic process model defined as a framework model showing the links between the facilities management process and the building end user’s business process. The purpose of using the model is to support more detailed process modelling. The model has been developed using the IDEF0 modelling method. The ProFacil model describes business activities from the generalized point of view as management-, support-, and core processes and their relations. The model defines basic activities in the provision of a facility. Examples of these activities are “operate facilities”, “provide new facilities”, “provide re-build facilities”, “provide maintained facilities” and “perform dispose of facilities”. These are all generic activities providing a basis for a further specialisation of company specific FM activities and their tasks. A facilitator can establish a specialized process model using the ProFacil model and interacting with company experts to describe their company’s specific processes. These modelling seminars or interviews will be done in an informal way, supported by the high-level process model as a common reference.

The neuropsychology of autobiographical memory.

This special issue of Cortex focuses on the relative contribution of different neural networks to memory and the interaction of 'core' memory processes with other cognitive processes. In this article, we examine both. Specifically, we identify cognitive processes other than encoding and retrieval that are thought to be involved in memory; we then examine the consequences of damage to brain regions that support these processes. This approach forces a consideration of the roles of brain regions outside of the frontal, medial-temporal, and diencephalic regions that form a central part of neurobiological theories of memory. Certain kinds of damage to visual cortex or lateral temporal cortex produced impairments of visual imagery or semantic memory; these patterns of impairment are associated with a unique pattern of amnesia that was distinctly different from the pattern associated with medial-temporal trauma. On the other hand, damage to language regions, auditory cortex, or parietal cortex produced impairments of language, auditory imagery, or spatial imagery; however, these impairments were not associated with amnesia. Therefore, a full model of autobiographical memory must consider cognitive processes that are not generally considered 'core processes,' as well as the brain regions upon which these processes depend.

“It’s like a problem that doesn’t exist”: The emotional well-being of mothers caring for a child with brain injury.

Background: Although research has shown that significant burden and adverse psychological impact are associated with caring for a child with brain injury, limited knowledge exists concerning the qualitative experience and impact of this burden.
Objective: To provide an account of the experiences of mothers who care for a childhood survivor of brain injury.
Research design: Postal survey.
Methods and procedures: A self-report questionnaire was sent to a consecutive sample of mothers (n=86) of children (aged 8-28) with acquired brain injury, registered with a UK children’s brain injury charity. Five essay style questions enabled mothers to reflect on and describe at length their caring experiences, with particular emphasis placed on the perceived impact on emotional well-being.
Main outcomes and results: Thematic analysis identified five key themes: Perpetually Anxious, The Guilty Carer, The Labour of Caring, A Self-Conscious Apologist and Perpetually Grieving. Collectively, these themes highlight two core processes shaping mothers’ caring experiences and concomitant mental well-being. Firstly, the collective and enduring nature of caregiver burden over time. Second, the crucial role played by socio-cultural values in perpetuating caregiver burden.
Conclusions: Societal norms, particularly those relating to the nature and outcome of brain injury and motherhood, serve to marginalise mothers and increase feelings of isolation. Findings suggest the value of peer support programs as an effective means of providing appropriate social support.

As capacidades dinâmicas das empresas nacionais de maior sucesso no online gaming:modelo para a indústria nacional

Dissertação, Mestrado, Marketing, Instituto Politécnico de Santarém, Escola Superior de Gestão e Tecnologia, 2014

Utilisation du concept de connectivité en hydrologie : définitions, approches expérimentales et éléments de modélisation

Alors que certains mécanismes pourtant jugés cruciaux pour la transformation de la pluie en débit restent peu ou mal compris, le concept de connectivité hydrologique a récemment été proposé pour expliquer pourquoi certains processus sont déclenchés de manière épisodique en fonction des caractéristiques des événements de pluie et de la teneur en eau des sols avant l’événement. L’adoption de ce nouveau concept en hydrologie reste cependant difficile puisqu’il n’y a pas de consensus sur la définition de la connectivité, sa mesure, son intégration dans les modèles hydrologiques et son comportement lors des transferts d’échelles spatiales et temporelles. Le but de ce travail doctoral est donc de préciser la définition, la mesure, l’agrégation et la prédiction des processus liés à la connectivité hydrologique en s’attardant aux questions suivantes : 1) Quel cadre méthodologique adopter pour une étude sur la connectivité hydrologique ?, 2) Comment évaluer le degré de connectivité hydrologique des bassins versants à partir de données de terrain ?, et 3) Dans quelle mesure nos connaissances sur la connectivité hydrologique doivent-elles conduire à la modification des postulats de modélisation hydrologique ? Trois approches d’étude sont différenciées, soit i) une approche de type « boite noire », basée uniquement sur l’exploitation des données de pluie et de débits sans examiner le fonctionnement interne du bassin versant ; ii) une approche de type « boite grise » reposant sur l’étude de données géochimiques ponctuelles illustrant la dynamique interne du bassin versant ; et iii) une approche de type « boite blanche » axée sur l’analyse de patrons spatiaux exhaustifs de la topographie de surface, la topographie de subsurface et l’humidité du sol. Ces trois approches sont ensuite validées expérimentalement dans le bassin versant de l’Hermine (Basses Laurentides, Québec). Quatre types de réponses hydrologiques sont distingués en fonction de leur magnitude et de leur synchronisme, sachant que leur présence relative dépend des conditions antécédentes. Les forts débits enregistrés à l’exutoire du bassin versant sont associés à une contribution accrue de certaines sources de ruissellement, ce qui témoigne d’un lien hydraulique accru et donc d’un fort degré de connectivité hydrologique entre les sources concernées et le cours d’eau. Les aires saturées couvrant des superficies supérieures à 0,85 ha sont jugées critiques pour la genèse de forts débits de crue. La preuve est aussi faite que les propriétés statistiques des patrons d’humidité du sol en milieu forestier tempéré humide sont nettement différentes de celles observées en milieu de prairie tempéré sec, d’où la nécessité d’utiliser des méthodes de calcul différentes pour dériver des métriques spatiales de connectivité dans les deux types de milieux. Enfin, la double existence de sources contributives « linéaires » et « non linéaires » est mise en évidence à l’Hermine. Ces résultats suggèrent la révision de concepts qui sous-tendent l’élaboration et l’exécution des modèles hydrologiques. L’originalité de cette thèse est le fait même de son sujet. En effet, les objectifs de recherche poursuivis sont conformes à la théorie hydrologique renouvelée qui prône l’arrêt des études de particularismes de petite échelle au profit de l’examen des propriétés émergentes des bassins versants telles que la connectivité hydrologique. La contribution majeure de cette thèse consiste ainsi en la proposition d’une définition unifiée de la connectivité, d’un cadre méthodologique, d’approches de mesure sur le terrain, d’outils techniques et de pistes de solution pour la modélisation des systèmes hydrologiques.

El Outsourcing en la dinámica de sistemas hacia mercados extranjeros

Este trabajo recopila literatura académica relevante sobre estrategias de entrada y metodologías para la toma de decisión sobre la contratación de servicios de Outsourcing para el caso de empresas que planean expandirse hacia mercados extranjeros. La manera en que una empresa planifica su entrada a un mercado extranjero, y realiza la consideración y evaluación de información relevante y el diseño de la estrategia, determina el éxito o no de la misma. De otro lado, las metodologías consideradas se concentran en el nivel estratégico de la pirámide organizacional. Se parte de métodos simples para llegar a aquellos basados en la Teoría de Decisión Multicriterio, tanto individuales como híbridos. Finalmente, se presenta la Dinámica de Sistemas como herramienta valiosa en el proceso, por cuanto puede combinarse con métodos multicriterio.

Einfluss einer klinisch-pharmazeutischen Betreuung auf klinische, soziale und ökonomische Ergebnisse bei elektiven herzchirurgischen Patienten

Die Pharmazeutische Betreuung erfolgt mit dem Ziel der Identifikation, Vermeidung und Lösung von Arzneimittelbezogenen Problemen (AbP). In einer prospektiven, randomisierten Studie sollte geprüft werden, ob durch klinisch-pharmazeutische Betreuung bei multimorbiden Patienten mit Polymedikation die Dauer eines AbP verkürzt und ob durch einen individuellen, bebilderten Medikationsplan das Patientenwissen zur aktuellen stationären Medikation verbessert werden kann. In die Studie wurden 244 herzchirurgische Patienten eingeschlossen (≥65 Jahre, ≥5 Arzneimittel). Die Patienten wurden in vier Gruppen randomisiert. Es gab keine statistischen Unterschiede bezüglich der Patientenmerkmale Alter, Geschlecht, Aufnahmediagnose, Anzahl an Arzneimitteln bei der Aufnahme oder stationäre Verweildauer. Das Patientenwissen zur stationären Medikation wurde mittels Fragebogen bei 188 Patienten ermittelt (Rücklaufquote 78%). Zur objektiven Evaluation des Patientenwissens wurden die Patientenangaben zu Einnahmegründen, Arzneimittelbezeichnung, Stärke und Dosierung und zur Therapiedauer gerinnungshemmender Arzneimittel mit der tatsächlichen Medikation verglichen. Insgesamt wurden 1335 AbP bei 235 Patienten detektiert. Durch klinisch-pharmazeutische Betreuung konnten mehr AbP erkannt, frühzeitig gelöst und deren Dauer im Median von 4 auf 2 Tage signifikant (p-Wert<0,001) reduziert werden. Ein bebilderter Medikationsplan verbessert das Patientenwissen über die stationäre Medikation subjektiv und objektiv und erhöht die Motivation der Patienten, die Arzneimittel entsprechend den Einnahmehinweisen auf dem Medikationsplan einzunehmen.

Choosing and Maintaining Programs for Sex Education in Schools: The CHAMPSS Model

Background: Despite effective solutions to reduce teen birth rates, Texas teen birth rates are among the highest in the nation. School districts can impact youth sexual behavior through implementation of evidence-based programs (EBPs); however, teen pregnancy prevention is a complex and controversial issue for school districts. Subsequently, very few districts in Texas implement EBPs for pregnancy prevention. Additionally, school districts receive little guidance on the process for finding, adopting, and implementing EBPs. Purpose: The purpose of this report is to present the CHoosing And Maintaining Programs for Sex education in Schools (CHAMPSS) Model, a practical and realistic framework to help districts find, adopt, and implement EBPs. Methods: Model development occurred in four phases using the core processes of Intervention Mapping: 1) knowledge acquisition, 2) knowledge engineering, 3) model representation, and 4) knowledge development. Results: The CHAMPSS Model provides seven steps, tailored for school-based settings, which encompass phases of assessment, preparation, implementation, and maintenance: Prioritize, Asses, Select, Approve, Prepare, Implement, and Maintain. Advocacy and eliciting support for adolescent sexual health are also core elements of the model. Conclusion: This systematic framework may help schools increase adoption, implementation, and maintenance for EBPs.

Simulación de seguimiento de blancos en sistemas radar. Parte 2

El proyecto consiste en el diseño y estudio de un software cuyas prestaciones estén orientadas a gestionar una simulación de un sistema de radar. El prototipo de este entorno de simulación se ha realizado en el lenguaje Matlab debido a que inicialmente se considera el más adecuado para el tratamiento de las señales que los sistemas de radar manejan para realizar sus cálculos. Se ha escogido como modelo el software desarrollado por la compañía SAP para gestionar los E.R.P.s de grandes empresas. El motivo es que es un software cuyo diseño y funcionalidad es especialmente adecuado para la gestión ordenada de una cantidad grande de datos diversos de forma integrada. Diseñar e implementar el propio entorno es una tarea de enorme complejidad y que requerirá el esfuerzo de una cantidad importante de personas; por lo que este proyecto se ha limitado, a un prototipo básico con una serie de características mínimas; así como a indicar y dejar preparado el camino por el que deberán transcurrir las futuras agregaciones de funcionalidad o mejoras. Funcionalmente, esto es, independientemente de la implementación específica con la que se construya el entorno de simulación, se ha considerado dividir las características y prestaciones ofrecidas por el sistema en bloques. Estos bloques agruparán los componentes relacionados con un aspecto específico de la simulación, por ejemplo, el bloque 1, es el asignado a todo lo relacionado con el blanco a detectar. El usuario del entorno de simulación interactuará con el sistema ejecutando lo que se llaman transacciones, que son agrupaciones lógicas de datos a introducir/consultar en el sistema relacionados y que se pueden ejecutar de forma independiente. Un ejemplo de transacción es la que permite mantener una trayectoria de un blanco junto con sus parámetros, pero también puede ser una transacción la aplicación que permite por ejemplo, gestionar los usuarios con acceso al entorno. Es decir, las transacciones son el componente mínimo a partir del cual el usuario puede interactuar con el sistema. La interfaz gráfica que se le ofrecerá al usuario, está basada en modos, que se pueden considerar “ventanas” independientes entre sí dentro de las cuáles el usuario ejecuta sus transacciones. El usuario podrá trabajar con cuantos modos en paralelo desee y cambiar según desee entre ellos. La programación del software se ha realizado utilizando la metodología de orientación a objetos y se ha intentado maximizar la reutilización del código así como la configurabilidad de su funcionalidad. Una característica importante que se ha incorporado para garantizar la integridad de los datos es un diccionario sintáctico. Para permitir la persistencia de los datos entre sesiones del usuario se ha implementado una base de datos virtual (que se prevé se reemplace por una real), que permite manejar, tablas, campos clave, etc. con el fin de guardar todos los datos del entorno, tanto los de configuración que solo serían responsabilidad de los administradores/desarrolladores como los datos maestros y transaccionales que serían gestionados por los usuarios finales del entorno de simulación. ABSTRACT. This end-of-degree project comprises the design, study and implementation of a software based application able to simulate the various aspects and performance of a radar system. A blueprint for this application has been constructed upon the Matlab programming language. This is due to the fact that initially it was thought to be the one most suitable to the complex signals radar systems usually process; but it has proven to be less than adequate for all the other core processes the simulation environment must provide users with. The software’s design has been based on another existing software which is the one developed by the SAP company for managing enterprises, a software categorized (and considered the paradigm of) as E.R.P. software (E.R.P. stands for Enterprise Resource Planning). This software has been selected as a model because is very well suited (its basic features) for working in an orderly fashion with a pretty good quantity of data of very diverse characteristics, and for doing it in a way which protects the integrity of the data. To design and construct the simulation environment with all its potential features is a pretty hard task and requires a great amount of effort and work to be dedicated to its accomplishment. Due to this, the scope of this end-of-degree project has been focused to design and construct a very basic prototype with minimal features, but which way future developments and upgrades to the systems features should go has also been pointed. In a purely functional approach, i.e. disregarding completely the specific implementation which accomplishes the simulation features, the different parts or aspects of the simulation system have been divided and classified into blocks. The blocks will gather together and comprise the various components related with a specific aspect of the simulation landscape, for example, block number one will be the one dealing with all the features related to the radars system target. The user interaction with the system will be based on the execution of so called transactions, which essentially consist on bunches of information which logically belong together and can thus be managed together. A good example, could be a transaction which permits to maintain a series of specifications for target’s paths; but it could also be something completely unrelated with the radar system itself as for example, the management of the users who can access the system. Transactions will be thus the minimum unit of interaction of users with the system. The graphic interface provided to the user will be mode based, which can be considered something akin to a set of independent windows which are able on their own to sustain the execution of an independent transaction. The user ideally should be able to work with as many modes simultaneously as he wants to, switching his focus between them at will. The approach to the software construction has been based on the object based paradigm. An effort has been made to maximize the code’s reutilization and also in maximizing its customizing, i.e., same sets of code able to perform different tasks based on configuration data. An important feature incorporated to the software has been a data dictionary (a syntactic one) which helps guarantee data integrity. Another important feature that allow to maintain data persistency between user sessions, is a virtual relational data base (which should in future times become a real data base) which allows to store data in tables. The data store in this tables comprises both the system’s configuration data (which administrators and developers will maintain) and also master and transactional data whose maintenance will be the end users task.

Evolvability

Evolvability is an organism’s capacity to generate heritable phenotypic variation. Metazoan evolution is marked by great morphological and physiological diversification, although the core genetic, cell biological, and developmental processes are largely conserved. Metazoan diversification has entailed the evolution of various regulatory processes controlling the time, place, and conditions of use of the conserved core processes. These regulatory processes, and certain of the core processes, have special properties relevant to evolutionary change. The properties of versatile protein elements, weak linkage, compartmentation, redundancy, and exploratory behavior reduce the interdependence of components and confer robustness and flexibility on processes during embryonic development and in adult physiology. They also confer evolvability on the organism by reducing constraints on change and allowing the accumulation of nonlethal variation. Evolvability may have been generally selected in the course of selection for robust, flexible processes suitable for complex development and physiology and specifically selected in lineages undergoing repeated radiations.

Identifying Overweight Risk and Intervening at the Twelve Month Well Child Exam

Childhood obesity is an epidemic that is having devastating effects on the physical and psychological health of children. The core processes of Acceptance and Commitment Therapy (ACT) are explored in this paper relative to how they can be applied as interventions in an early life obesity prevention model. While reviewing research in childhood obesity intervention models, this paper proposes a study that involves conducting behavioral health consultations with mothers whose children are at high risk for becoming overweight.