Improving Intraorganizational Knowledge Sharing

The objective of this research was to find how the critical factors enabling intraorganizational knowledge sharing could be implemented to be part of case organization’s actions. The theoretical framework of the research was constituted based on previous scientific discussions concerning knowledge and its dimensions, knowledge sharing and its linkage to organizational learning. The intraorganizational knowledge sharing critical factors form an essential part of the theoretical framework. The study was a qualitative case study. The data was collected using focus group interviews and analyzed using theme analysis. In the empirical part of the study case organizations characteristics to the intraorganizational knowledge sharing were researched, intraorganizational knowledge sharing goals were mapped and finally improvement actions were suggested. The most significant suggestions were creating an organization wide knowledge sharing strategy, facilitating the development of social networks and communicating the top management support for knowledge sharing activities.

Innovative Culture – Searching for Innovativeness in a Construction Company

The purpose of the thesis is to study innovativeness in a context of the construction industry especially the front-end of the innovation process. The construction industry is often considered an old-fashioned manufacturing industry. Innovations and innovativeness are rarely linked to the industry. The construction industry, as well as other industries in Finland, is facing challenges such as productivity, the climate change and internationalization. The meaning of innovations is greater than ever in continuously changing markets, for standing out from competitors or increasing the competitiveness. Traditional production methods, tight building regulations, unique buildings, one-of-a-kind project organizations and highlighting the cheapest price in building contracts are particular challenges in the construction industry. The research questions of the thesis were: - What kind of factors shift the existing company culture towards innovativeness? - What are the phases of the front-end of the innovation process? - What kind of tools and methods enable managing the front-end of the innovation process? The theoretical part of the thesis bases on the literature review. The research methodology of the empirical part was the action research and qualitative approach. Empirical data was collected by the theme interviews from three companies. The results were practical methods and experiences from innovation activities of the companies. The results of the thesis can be clarified as follows: enhancement of the innovation activities requires support and commitment of the top management, innovative culture and innovation strategy. Innovativeness can be promoted by systematical methods for example collecting ideas from employees. Controlling and managing the front-end phase is essential to succeeding. Despite that managing the front-end is the most challenging part of the innovation process, development and management of that save companies’ money, resources and prevents useless investments. Further clarification and studies are needed to find out furthermore functional tools and methods to manage innovations and implementing them to the culture of the companies.

Skenaariotyöskentely organisaation oppimisen välineenä

Skenaarioita käytetään usein ylimmän johdon strategiasuunnitteluvälineinä. Tämän tutkimuksen tavoitteena oli selvittää vaikuttavatko skenaariot ja skenaariotyöskentely organisaation oppimiseen laajemminkin kuin yksilötasolla ja minkälaista oppimista tapahtuu sekä minkälaisia ominaisuuksia skenaariotyötä johtavalla olisi hyvä olla. Tutkimusaineisto on kerätty haastattelemalla skenaariotöitä johtanutta henkilöä sekä niihin osallistuneita henkilöitä. Tutkittavana oli kaksi skenaariotyötä, joista toisen tavoittena oli kuvata tulevaisuuden mobiileja liiketoimintamalleja ja toisen mallintaa verkko-operaattoriliiketoiminnan tulevaisuutta. Tutkimuksen aikana selvisi, että skenaarioilla ja skenaariotyöskentelyllä voi tukea organisaation oppimista niin yksilön, ryhmän/organisaation kuin organisaatioiden väliselläkin tasolla. Skenaariotyötä tekevällä ryhmällä ja sitä johtavalla henkilöllä on vaikutusta organisaation oppimiseen. Erityisen tärkeää organisaation oppimisen kannalta on, kuinka skenaariotyöskentely aloitetaan ja lopetetaan.

Efficiency of the ISM Code in Finnish Shipping Companies

Due to increasing waterborne transportation in the Gulf of Finland, the risk of a hazardous accident increases and therefore manifold preventive actions are needed. As a main legislative authority in the maritime community, The International Maritime Organization (IMO) has set down plenary laws and recommendations which are e.g., utilised in the safe operations in ships and pollution prevention. One of these compulsory requirements, the ISM Code, requires proactive attitude both from the top management and operational workers in the shipping companies. In this study, a crosssectional approach was taken to analyse whether the ISM Code has actively enhanced maritime safety in the Gulf of Finland. The analysis included; 1) performance of the ISM Code in Finnish shipping companies, 2) statistical measurements of maritime safety, 3) influence of corporate top management to the safety culture and 4) comparing safety management practices in shipping companies and port operations of Finnish maritime and port authorities. The main results found were that maritime safety culture has developed in the right direction after the launch of the ISM Code in the 1990´s. However, this study does not exclusively prove that the improvements are the consequence of the ISM Code. Accident prone ships can be recognized due to their behaviour and there is a lesson to learn from the safety culture of some high standard safety disciplines such as, air traffic. In addition, the reporting of accidents and nearmisses should be more widely used in shipping industry. In conclusion, there is still much to be improved in the maritime safety culture of the Finnish Shipping industry, e.g., a “no blame culture” needs to be adopted.

Success of service-intensive manufacturing firms - resource-based view

The main objective of this study is to examine the relationships between resources, competitive advantage and firm success. The study focuses, on one hand, on the financial performance of service-intensive manufac-turing firms against competitors with a lower service intensity and, on the other hand, on the resources as drivers for competitive advantage and success. The purpose of the theoretical part is to link the study in the field of the strategy research. The empirical part of the study is based on the quantitative analyses of the survey data collected from 50 major suppliers of industrial machinery and transportation equipment in Europe and North America. Results indicate that service-intensive manufacturing firms have performed better and their performance has been more stable vis-à-vis their peers. The main resources that differentiate service-intensive manufacturing firms from their non-service intensive competitors are service strategy and service-oriented top management. The analyses on the VRIO resources produced only a limited amount of information and solely service-centred culture appeared to be a rent generating resource.

External knowledge transfer mechanisms in service business acquisition

In knowledge-intensive economy an effective knowledge transfer is a part of the firm’s strategy to achieve a competitive advantage in the market. Knowledge transfer related to a variety of mechanisms depends on the nature of knowledge and context. The topic is, however, very little empirical studied and there is a research gap in scientific literature. This study examined and analyzed external knowledge transfer mechanisms in service business and especially in the context of acquisitions. The aim was to find out what kind of mechanisms was used when the buyer began to transfer data e.g. their own agendas and practices to the purchased units. Another major research goal was to identify the critical factors which contributed to knowledge transfer through different mechanisms. The study was conducted as a multiple-case study in a consultative service business company, in its four business units acquired by acquisition, in various parts of the country. The empirical part of the study was carried out as focus group interviews in each unit, and the data were analyzed using qualitative methods. The main findings of this study were firstly the nine different knowledge transfer mechanisms in service business acquisition: acquisition management team as an initiator, unit manager as a translator, formal training, self-directed learning, rooming-in, IT systems implementation, customer relationship management, codified database and ecommunication. The used mechanisms brought up several aspects as giving the face to changing, security of receiving right knowledge and correctly interpreted we-ness atmosphere, and orientation to use more consultative touch with customers. The study pointed out seven critical factors contributed to different mechanisms: absorption, motivation, organizational learning, social interaction, trust, interpretation and time resource. The two last mentioned were new findings compared to previous studies. Each of the mechanisms and the related critical factors contributed in different ways to the activity in different units after the acquisition. The role of knowledge management strategy was the most significant managerial contribution of the study. Phenomenon is not recognized enough although it is strongly linked in knowledge based companies. The recognition would help to develop a better understanding of the business through acquisitions, especially in situations such as where two different knowledge strategies combines in new common company.

Marketing culture of Finnish research libraries : an analysis of marketing attitude, knowledge and behaviour

The aim of the present dissertation is to investigate the marketing culture of research libraries in Finland and to understand the awareness of the knowledge base of library management concerning modern marketing theories and practices. The study was based onthe notion that a leader in an organisation can have large impact on its culture. Therefore, it was considered important to learn about the market orientation that initiates at the top management and flows throughout the whole organisationthus resulting in a particular kind of library culture. The study attempts to examine the marketing culture of libraries by analysing the marketing attitudes, knowledge (underlying beliefs, values and assumptions), behaviour (market orientation), operational policies and activities, and their service performance (customer satisfaction). The research was based on the assumption that if the top management of libraries has market oriented behaviour, then their marketing attitudes, knowledge, operational policies and activities and service performance should also be in accordance. The dissertation attempts to connect all these theoretical threads of marketing culture. It investigates thirty three academic and special libraries in the south of Finland. The library director and three to ten customers from each library participated as respondents in this study. An integrated methodological approach of qualitative as well as quantitative methods was used to gain knowledge on the pertinent issues lying behind the marketing culture of research libraries. The analysis of the whole dissertation reveals that the concept of marketing has very varied status in the Finnish research libraries. Based on the entire findings, three kinds of marketing cultures were emerged: the strong- the high fliers; the medium- the brisk runners; and the weak- the slow walkers. The high fliers appeared to be modern marketing believers as their marketing approach was customer oriented and found to be closer to the emerging notions of contemporary relational marketing. The brisk runners were found to be traditional marketing advocates as their marketing approach is more `library centred¿than customer defined and thus is in line of `product orientation¿ i.e. traditional marketing. `Let the interested customers come to the library¿ was appeared to be the hallmark of the slow walkers. Application of conscious market orientation is not reflected in the library activities of the slow walkers. Instead their values, ideology and approach to serving the library customers is more in tuneof `usual service oriented Finnish way¿. The implication of the research is that it pays to be market oriented which results in higher customer satisfaction oflibraries. Moreover, it is emphasised that the traditional user based service philosophy of Finnish research libraries should not be abandoned but it needs to be further developed by building a relational based marketing system which will help the libraries to become more efficient and effective from the customers¿ viewpoint. The contribution of the dissertation lies in the framework showing the linkages between the critical components of the marketing culture of a library: antecedents, market orientation, facilitators and consequences. The dissertationdelineates the significant underlying dimensions of market-oriented behaviour of libraries which are namely customer philosophy, inter-functional coordination,strategic orientation, responsiveness, pricing orientation and competition orientation. The dissertation also showed the extent to which marketing attitudes, behaviour, knowledge were related and impact of market orientation on the serviceperformance of libraries. A strong positive association was found to exist between market orientation and marketing attitudes and knowledge. Moreover, it also shows that a higher market orientation is positively connected with the service performance of libraries, the ultimate result being higher customer satisfaction. The analysis shows that a genuine marketing culture represents a synthesis of certain marketing attitudes, knowledge and of selective practices. This finding is particularly significant in the sense that it manifests that marketing culture consists of a certain sets of beliefs and knowledge (which form a specific attitude towards marketing) and implementation of a certain set of activities that actually materialize the attitude of marketing into practice (market orientation) leading to superior service performance of libraries.

Suorituskykymittariston kehittäminen sinisen meren strategiaa soveltavaan pk-yritykseen

Strategian toimivuutta voi tarkastella mittaamalla sitä. Suorituskyvyn mittaristolla pystytään parhaimmillaan näkemään, kuinka organisaatio toteuttaa valittua strategiaa ja reagoimaan siihen tarpeen mukaan. Tutkimuksen tavoitteena oli kehittää malli suorituskyvyn mittaristosta tutkimuksen kohdeyritykselle. Kehitetty mittaristo pohjautui balanced scorecardiin. Tutkimuksen kohdeyritys sovelsi sinisen meren strategian ideaa, jota analysoitiin balanced scorecardia vasten. Tutkimus tehtiin kvalitatiivisena. Kehitettyä balanced scorecardia ei implementoitu kohdeyritykseen tutkimuksen puitteissa. Balanced scorecard kehitettiin sinisen meren strategian kautta, mikä muutti merkittävästi sen rakennetta. Uudessa suorituskyvyn mittaristossa korostui sisäisen näkökulman sijaan asiakasnäkökulma. Tutkimus vahvistaa ylimmän johdon sitoutumisen tärkeyden suorituskyvyn mittaristoa kehitettäessä sekä strategiakartan käyttökelpoisuuden, kun strategiaa kehitetään mittareiksi.

Ryhmätyöskentelytyökalun pilotointi kuntaorganisaatiossa

Ryhmätyöskentelytyökalujen käyttö yleistyy yhä enemmän organisaatioissa niin julkisella kuin yksityisellä sektorilla. Uusien työkalujen avulla saadaan tehostettua työskentelyä ja saadaan rakennettua organisaatiolle entistä vahvempaa suorituskykyä ja kilpailukykyä. Tämän tutkimuksen päätavoite on ymmärtää ryhmätyöskentelyvälineen toiminnallisuuksia ja sopivuutta organisaatiolle sekä kuinka projektiryhmä toimii työkalun avulla. Tavoitteena on myös löytää vastauksia ryhmätyöskentelyvälineen vaikutuksista organisaatioihin tulevaisuudessa ja kehitysprojekteihin. Tutkimuksen aineisto perustuu osallistuvaan havainnointiin, työpajasta saatuun materiaaliin sekä kyselyyn, joka tehtiin ryhmätyöskentelytyökalun avulla. Tulosten perusteella voidaan päätellä, että tämäntyylinen ryhmätyöskentely sopivat erinomaisesti hankkeiden ja projektien työkaluksi. Työkalun monipuolisuus yllätti projektiin osallistuneet. Työkalussa olevat perusdokumenttienhallinta, ryhmätyöskentely ja oma sivusto soveltuvat erinomaisesti eri toimialojen käyttöön.

Pk-yrityksen ylimmän johdon strategiaprosessi - kuka tekee, mitä tekee ja miten tehdään?

Tutkimuksen tavoitteena oli selvittää, miten pk-yrityksen strategiaprosessia käytännössä toteutetaan, keitä siihen osallistuu ja minkälaisia käytäntöjä siihen liittyy. Lisäksi pyrittiin lisäämään ymmärrystä hallituksen sekä hallituksen ja toimitusjohtajan vuorovaikutussuhteista tehtävien, roolien ja vallan jakautumisen näkökulmista strategiaprosessin eri vaiheissa ja päätöstilanteissa hyvän hallintotavan periaatteet huomioiden. Tutkimuksen mielenkiinnon kohteena oli myös jaetun johtajuuden rooli yrityksen ylimmän johdon strategiatyössä. Tutkimus on toteutettu kvalitatiivisella tapaustutkimusmenetelmällä. Tutkimuskohteena toimi pieni suomalainen it-alan yritys, josta haastateltiin sekä toimitusjohtajaa, että hallituksen jäseniä. Tutkimuksen havaintojen ja analyysien perusteella pk-yrityksen toimitusjohtajalla on ratkaiseva rooli yrityksen pääasiallisena strategina, pk-yrityksissä ei toteuteta strategian muodostamisen jälkeen erityisen määrämuotoista strategiaprosessia, vaan strategisia valintoja peilataan kilpailuympäristössä tapahtuviin muutoksiin ja ylimmän johdon tiedon sosiaaliseen rakentumiseen perustuvilla strategikäytännöillä voidaan savuttaa tehokkuutta strategiatyössä. Myös hallituksen palvelutehtävän painottaminen, johdon ja hallituksen vuorovaikutteinen keskustelukulttuuri ja jaetun johtajuuden periaatteet tuovat lisäarvoa pk-yrityksen strategiatyöhön.

Siirtohinnoitteluperiaatteet johtamisen apuvälineenä: case-tutkimus

Tämä tutkimus tarkastelee siirtohinnoittelun periaatteita ja sen taustalla vaikuttavia tekijöitä. Tutkielman tavoitteena on tutkia kohdeyrityksen nykyistä siirtohinnoittelua ja laatia sille periaatteet sen yksiköiden väliselle sisäiselle kaupalle. Tarkoituksena on kehittää siirtohinnoitteluperiaatteet, jotka auttavat johtoa liiketoiminnan eteenpäin viemisessä niin, että nuo periaatteet ovat samalla oikeudenmukaiset kohdeyrityksen eri osapuolille. Tutkimus on luonteeltaan kvalitatiivinen, teoreettinen ja kuvaileva case-tutkimus. Se tuo esille teoriaosuudessa eri siirtohinnoitteluvaihtoehtoja ja pohtii analyyttisesti niiden hyötyjä ja haittoja. Teoriaosuus perustuu kattavalle kirjallisuudelle, jonka avulla otetaan huomioon tekijöitä, jotka vaikuttavat siirtohinnoitteluprosessin taustalla. Tutkielman empiirinen aineisto kerättiin haastattelemalla kohdeyrityksen ylintä johtoa. Haastatteluiden rakenne oli luonteeltaan puolistrukturoitu. Lisäksi käytiin aiheeseen liittyvää keskustelua useaan otteeseen kohde-yrityksen talouspäällikön kanssa sekä tehtiin tutustumiskäynti erääseen osuuskuntaan, jossa kohdeyritys on osakkaana. Vierailu perustui osuuskunnan talouspäällikön pitämään esitykseen ja sen aikana käytyyn keskusteluun. Haastattelut tehtiin kevään 2012 aikana. Tutkimuksen perusteella siirtohinnoittelu on monimutkainen prosessi, jossa samanaikaisesti ei voida saavuttaa kaikkia siltä vaadittuja tavoitteita. Siirtohinnoitteluperiaatteita laadittaessa tulee ottaa etenkin huomioon 1) organisaation liiketoiminnan luonne 2) yksiköiden luonne, 3) vaihdettavien tuotteiden luonne, 4) erilaisten hintojen saatavuus sekä 5) suorituskyvyn mittaus ja arviointi. Tämä tutkimus suosittelee kohdeyrityksen tulos-yksiköille yleisesti mukautetun markkinaperusteisen siirtohinnoittelu-vaihtoehdon käyttöönottoa. Jalostustoimintaa vaativien tuotteiden sisäiselle kaupalle tutkimus suosittelee kustannusperusteisen vaihtoehdon noudattamista.

Ambidextrous leadership in customer contact centre organization

In a modern dynamic environment organizations are facing new requirements for success and competitive advantage. This also sets new requirements for leaders. The term of ambidexterity is used in relation with organizations that are able to manage short-term efficiency and long-term innovation simultaneously. Ambidextrous leaders have the same capability at an individual level. They are able to balance between efficiency and flexibility. This study examined the confrontation of these two competing concepts in the leadership perspective. The aim of the study was to understand this recently arisen concept and its antecedents and examine what is currently known about ambidextrous leadership. This was a case study with data collected through theme interviews in a result orientated customer centre organization that has a cultural change at hand when it comes to leadership and empowerment. Organization wants to be efficient and flexible at the same time (a.k.a. ambidextrous) and that requires new type of leadership. In this study the aim was to describe the capabilities and criteria for ambidextrous leader and examine the leadership roles related to ambidextrous leadership in different hierarchical levels. The case organization had also created systematic means to support this cultural change and the effects of the process related to leadership were studied. This study showed that the area is yet widely unexplored and contradictory views are presented. This study contributes to the deprivation of study of ambidexterity in leadership and individuals. The study presents a description of ambidextrous leadership and describes the capabilities of ambidextrous leader. Ambidextrous leaders are able to make cognitive decisions between their leadership style according to situation that requires either leadership related to efficiency such as transactional leadership or leadership related to flexibility such as transformational leadership. Their leadership style supports both short-term and long-term goals. This study also shows that the role of top management is vital and operational leaders rely on their example.

DEVELOPING SOCIAL CAPITAL WITHIN COMPANIES THROUGH ENTERPRISE 2.0

Whereas external social media has been studied, hyped and integrated into companies´ strategies, an insignificant concentration has been put on internal social solutions, which companies provide increasingly to their personnel. An enterprise focusing solely on the benefits of external social media might end up underestimating the true potential embedded in social business. The purpose of this thesis was to examine how social collaboration can be depicted as a structuration process in an Enterprise 2.0 environment. Furthermore, this thesis sought to reveal the benefits, challenges and possibilities of social business. This thesis focused on researching Enterprise 2.0 at the workplace. The studied Enterprise 2.0 solution was IBM Connections. The qualitative research methodology was an extensive case study. Three companies took part into this thesis and all in all 12 employees were interviewed. Additionally, seven IBM Social Business Experts were interviewed in order to receive a better understanding of the phenomenon. Three research questions were designed to fulfill the purpose of this thesis. The research questions were: 1. How are the dimensions of social capital structured through collaboration? 2. How does agency form in Enterprise 2.0? 3. How does social collaboration emerge as a result of the interplay between agency and dimensions of social capital in an Enterprise 2.0 environment and creates outcomes such as trust, identification and knowledge? The main research findings indicate that social collaboration increases trust, identification and knowledge by giving employees more capabilities to do their work. Consequently, social collaboration increases company performance by making individuals and groups more effective. The support of top management is crucial in making Enterprise 2.0 successful, because it is more a cultural than a technological change. Power agency, the lack of top management support and old established work ways such as email and databases work as barriers to social collaboration.

Toimintaa ohjaavan mittariston kehittäminen rakennustuoteliiketoiminnassa

Mittaustietoa tuotetaan paljon, jolloin haasteena on poimia liiketoiminnan johtamisen tarpeiden kannalta oleellinen informaatio. Samalla muuttuva toimintaympäristö asettaa yrityksen suorituskykymittaristolle uudenlaisia haasteita. Mittariston tulee mukautua johtamisen informaatiotarpeisiin ja kehittyä yrityksen strategian mukana. Tutkimuksen tavoitteena oli selvittää, mitkä mittarit ovat oleellisia rakennustuoteteollisuudessa toimivan yrityksen liiketoiminnan johtamisessa ja kehittää toimintaa ohjaava mittaristo. Tutkimuksen tavoitteisiin liittyen tutkimuksessa pyrittiin selvittämään mittaamiseen liittyviä haasteita sekä ymmärtämään johtamisen informaatiotarpeita. Tutkimus on menetelmältään laadullinen. Tutkimuksen empiirisen osan aineiston keräämisessä käytettiin menetelmänä haastattelua, joka oli tyypiltään teemahaastattelu. Haastattelun kohteena oli rakennustuoteteollisuudessa toimivan yrityksen liiketoimintayksikön johto. Tutkimuksen teoriakatsauksen perusteella tunnistettiin mittariston kehittämisessä huomioitavia seikkoja, joita ovat yleiskäsityksen luominen toimintaympäristöstä, mittaamiselle asetettujen päämäärien tunnistaminen, strategian määrittäminen ja menestystekijöiden hahmottaminen. Näiden perusteella määritetään tavoitteet ja niille mittarit. Tutkimuksen empiirisen osan tutkimusaineiston analyysin avulla pyrittiin hahmottamaan liiketoimintaympäristön mittaamisen nykytilaa ja siihen liittyviä haasteita sekä tunnistamaan toimintaa ohjaavat mittarit. Tutkimuksen tuloksena kehitettiin toimintaa ohjaava mittaristo. Tutkimuksessa havaittiin johdon päätöksenteon ja johtamisen informaatiotarpeille kolme näkökulmaa, jotka ovat talous, tuotanto ja myynti. Tulosten perusteella tunnistettiin jatkotutkimustarve koskien toimintaa ohjaavan mittariston kehittämistä konserniympäristöissä.

ERP implementation in SMEs : Consultant – Client Views On Critical Success Factors

ERP system is now attracting the SMEs, as it is now economical and affordable for them. The current research emphasizes on “how to make ERP successful for SMEs”. The researchers have identified various critical success factors in implementation of ERP. The research gap noticed by author is the missing point of view of ERP consultant. This thesis investigates the answer of research question “What are the critical success factors in implementation of ERP system in SMEs in opinion of ERP consultants and acquiring organizations”. The purpose of this study is to identify the highly important and less important factors. The study results will suggest the ERP managers where they have to concentrate more in order to achieve success. Literature is reviewed in order to setup a base for empirical study. Aplenty of work is found related to CSFs, SMEs and ERP. The authors and factors are organized in form of a table that tells which author is agreed upon which factor. Final result of literature review is a list of 14 CSFs. The qualitative research methodology is used to investigate the ERP in Pakistani SMEs. A case study approach is selected because of unified nature of SMEs in Pakistan. A rice mill is selected as a case because it contains maximum SME attributes. The opinion of a Microsoft certified consultant is obtained by a semi-structured interview. Similarly a semi-structured interview is conducted with CIO of SME that acquired ERP. Both the interviewees are asked about all 14 factors, whether they are agree or not and why. The collected evidences then analyzed by tabulation. The factors upon which both the participants found agreed, taken as highly important. Similarly the factors upon which both participants found disagree, taken as less important. Study results present a grid with four quadrants, the CSFs highly important in opinion of both, the CSFs less important in opinion of both, CSFs important in opinion of consultant but not client, CSFs important in opinion of client but not consultant. In discussion part, the significance of each factor is discussed individually. It is discussed that why some factors are high/less important for SMEs in Pakistan. The study output communicates a message that the success of ERP system in SMEs is linked with careful management of five important factors, the project management, top management support, user training and education, consultant participation and ERP teamwork and composition. The ERP consultants and managers can divert their concentration from less important factors such as user involvement, culture readiness and ERP package selection, toward the highly important factors. The limitations of the study are small number of interviews and less people involved, provide an opportunity for future research in this field of information system.