Late Bronze Age in Eastern Iberian Peninsula: Archaeological Bases and Periodization

Research surrounding the transition from II to I millennium cal BC in Eastern Iberian Peninsula has a large and extensive tradition of investigation. However, the chances to do research on this historical process have been limited by the lack of a well contextualized and dated stratigraphic sequence. For this reason, recent studies in this topic have followed the periodic proposals which were developed in closer regions and areas, especially in the South East and North East of the Peninsula. The investigation perspective about the Late Bronze in Eastern Iberian has however now improved, with the development of several archaeological investigations, the increase in the number of sites being dated and more recent studies into the region helping to bring about this change. As such, it is now in the correct state to be able to propose a new periodization and delve into the changes which occurred in the transition between 1500 and 725 cal BC.

Los orígenes de la industria española de los forasteros

La llegada de forasteros a nuestro país no era una empresa fácil de acometer en una España en crisis después de 1898, dividida políticamente entre conservadores y liberales, y con serias carencias en sus infraestructuras y transportes. La actividad comercial española necesitaba nuevos frentes y el turismo podría convertirse en un importante factor y motor mercantil.La búsqueda y la construcción en torno a ese objetivo comenzó a partir de 1905, cuando la iniciativa pública y privada realizaron las primeras gestiones encaminadas a este fin, y se constituyen se constituyeron sociedades-sindicatos, según el modelo francés, para fomentar la afición por los viajes y la recepción de viajeros.

El primer tropiezo histórico de Bonaparte: la reconquista de Santo Domingo

El objetivo de este trabajo es estudiar el primer tropiezo histórico de las tropas de Napoleón Bonaparte, en Santo Domingo, y los paralelismos entre la Guerra de Independencia española y la Reconquista dominicana. Para ello se han analizado los testimonios de los personajes implicados, con el fin de indagar el ideario que inspiró su acción militar. Además probaremos que, contra las ideas defendidas por algunos historiadores, tras la paz de Basilea los dominicanos siguieron sintiéndose ligados a España, como demostraron en la Guerra de Reconquista contra el gobierno francés. Sólo Cuba, Puerto Rico y Santo Domingo participaron de este sentimiento, mientras el resto de Hispanoamérica comenzaba a clamar por la independencia.

Crisis Económica en África Occidental: el caso de Dakar, 1929-1939

En este artículo se explora el impacto socio-económico de la crisis internacional de 1929 en Senegal y más concretamente en la ciudad-puerto de Dakar. Se analizan las consecuencias de la dependencia externa y la extroversión económica que caracterizaba a las estructuras productivas coloniales, destacando también la respuesta organizada de los movimientos sociales africanos. Por otra parte, se estudia la evolución de las infraestructuras y actividad portuaria, observando la metropolización regional de Dakar durante este periodo.

El PCE y el movimiento comunista internacional (1969-1977)

El artículo se centra en la actividad internacional del Partido Comunista de España (PCE) desde las secuelas de la represión de la Primavera de Praga hasta 1977. Fue un período caracterizado por el principio del declive definitivo del movimiento comunista internacional. El análisis abarca múltiples cuestiones. Examina las crecientes críticas del PCE hacia el modelo soviético, y sus repercusiones en las relaciones entre el partido liderado por Santiago Carrillo y el movimiento comunista. Además, el artículo explora el intento del PCE de promover un nuevo tipo de internacionalismo en Europa occidental, auspiciando una renovada colaboración entre comunistas y socialistas y aprovechando las condiciones brindadas por la distensión. En este contexto tuvo lugar el surgimiento del eurocomunismo, que el ensayo analiza ilustrando los factores internos y externos que determinaron su crisis en la segunda mitad de los setenta.

Fabricando falsas verdades: la prensa italiana de izquierdas y la construcción de la imagen de palestinos e israelíes (1947-1957)

El objetivo del presente estudio es analizar la forma en la que la prensa italiana de izquierdas construyó la imagen de palestinos e israelíes entre 1947 y 1957. La investigación se ha centrado en el estudio de los artículos publicados por algunos destacados periódicos de la época, con la finalidad de comprender cómo ha ido cambiando el lenguaje empleado por dichos órganos de prensa a la hora de referirse a los moradores de la tierra de Palestina. La tesis de este artículo es que dichos periódicos construyeron múltiples y contradictorias representaciones de judíos y palestinos, representaciones que no tenían nada que ver con la realidad de Oriente Medio, sino que obedecían a cuestiones ideológicas de carácter nacional e internacional (relaciones entre los partidos italianos y evolución de las dinámicas de la guerra fría).

From "ecological tourism" to "ecotourism": lexical analysis of an emerging tourism

From ecological tourism to ecotourism: lexical analysis of an emerging tourism. This article deals with the lexicon created in connection with a recent form of tourism: the ecological tourism or ecotourism. The rise of this type of tourism encourages the creation of new concepts and products that are named with new words and expressions with different procedures of formation. From the name itself ecotourism, then expressed as the acronym ecotourism, we analyze the formation of other related words, as well as their formal variation and use. For this, we have worked with a specific corpus of electronic tourist texts and different digital sources and databases.

CultuRAM: agenda cultural da Região Autónoma da Madeira

A Região Autónoma da Madeira é uma região turística com uma oferta cultural intensa e diversificada, que é dinamizada por um considerável número de entidades. A necessidade de gerir toda essa oferta torna-se cada vez mais premente. Com esta necessidade surge o conceito de agenda cultural única, um mecanismo que congregue toda a atividade cultural desenvolvida na região. O projeto Agenda Cultural da Região Autónoma da Madeira, designado por CultuRAM, consiste numa aplicação web direcionada às entidades regionais que desenvolvam atividades no domínio da cultura. Essas entidades podem ser públicas ou privadas que estejam ligadas à promoção e divulgação de eventos culturais. Esta plataforma de gestão e divulgação de conteúdos tem por principal objetivo a centralização da gestão e divulgação da atividade cultural desenvolvida na região, posicionando-se como uma agenda cultural única. Com esta ferramenta pretende-se criar as condições necessárias aos diversos intervenientes, de modo a assegurar uma melhor oferta cultural, tanto aos residentes, como aos turistas que nos visitam. Este relatório descreve e documenta os métodos de investigação e fases de desenvolvimento do projeto, com enfase na referência e fundamentação dos modelos e tecnologias utilizadas.

Análisis de la calidad de servicio en la industria MICE

Programa de doctorado: Desarrollo integral e innovación en destinos turísticos. La fecha de publicación es la fecha de lectura

Discapacidad y alojamientos turísticos en España

El turismo accesible representa un segmento con gran potencialidad y generador de una ventajacompetitiva para el sector, dado que los beneficiarios de acciones de accesibilidad engloban a colectivos en crecimiento como el de las personas mayores, las familias, personas con capacidades restringidas temporalmente y embarazadas. Su representatividad en el total de la actividad turística española está en incremento continuo, motivado por dos factores principales: la benevolencia climática y la normativa y cobertura social existente. Por todo ello, en esta investigación se busca determinar los principales hábitos y comportamientos de los turistas españoles con discapacidad en relación al alojamiento utilizado en susviajes, así como determinar cuáles son las variables que pueden influir en dicho comportamiento.

Cultura organizacional e qualidade dos serviços turísticos :um estudo no setor de restaurantes

The present study seeks to describe the features and peculiarities of the relationship between organizational culture and the quality of tourism services, specifically in the restaurant sector, attempting to contribute toward maintaining the tourism sector of the city of Natal/RN. Thus, a descriptive and correlational study, with qualitative and quantitative approaches, of thirty-seven restaurants that are located in areas that compose the tourism corridor of Natal was undertaken. To collect the quantitative dada, the Organizational Culture Evaluation instrument of Cameron and Quinn (2006) was applied and the SERVPERF instrument of Cronin and Taylor (1992) was used to measure the quality of the services. The results suggest that the Clan and Innovation Cultures are associated with better levels of quality of services than those of the Market and Hierarchy Cultures. The relationships that were identified in this study are consistent with results found in other studies and the information reported here can serve as a basis for managers of the restaurant sector to reach excellence in their services, satisfying their customers and contributing to maintaining the tourism sector

El turismo accesible en Andalucía y Portugal

Es relevante el número de personas con alguna discapacidad en Portugal, España y, dentro de la misma, Andalucía, y la Unión Europea que desean gozar del ocio y del turismo. Por tanto, a la imposición legislativa hay que añadir la oportunidad económica del turismo accesible. Los variados modelos turísticos existentes (sol y playa, rural, turismo cultural, turismo activo, etc.) pueden y deben llevar también la etiqueta de «accesible». Pero la realidad, a pesar del avance experimentado en materia de accesibilidad, todavía está lejos de ello. No obstante, surgen novedosas experiencias públicas y privadas de destinos y equipamientos de uso público y vocación turística especialmente volcados con este colectivo y que es interesante resaltar por sus trascendencias empresariales y sociales. Asimismo, se trata de una nueva tipología o modelo, el del turismo accesible, con notables indefiniciones conceptuales y muy poco estudiado desde la geografía.

Do tratamento das reclamações à gestão da insatisfação: o comportamento de empresas hoteleiras mediante a insatisfação de seus clientes

Consumer dissatisfaction, when properly handled, is a significant information source for the manager. Studies in this area allow broadening the understanding of certain customer attitudes and behaviors, such as loyalty, repurchase intention or satisfaction and trust increase. Above and beyond supporting consumer feedback, dissatisfaction can provide significant opportunities for organizational learning. Starting from dissatisfied customer information, companies can detect service flaws and develop new products. This work presents the results of an investigation on the behavior of businesses belonging to the hotel sector in Natal, RN, through the dissatisfaction of their customers. We have sought to map the main problems presented by customers to hotels, in the perception of managers and employees, as well as to understand both the process of dissatisfactionrelated data collection, analysis, and processing, and the utilization of such information by businesses. Beyond this, we have compared the habits of organizations to the company reaction approaches described in the literature: Complaint Handling, Complaint Management, and Dissatisfaction Management. The used methodology has been based on case study. Data was collected via indepth interviews with managers and employees in six hotels, two independent ones and four belonging to national and international hotel networks. We have also made use of documents provided by the organizations, such as guest complaint registers and reports from satisfaction surveys on which content analysis was subsequently performed. The results of the investigation point to a high level of awareness in the companies concerning the importance of consumer dissatisfaction. Even though the maximum grade in the procedure scale is not achieved, it has been observed that answer to dissatisfaction is given in planned and systematic form, geared towards consumer satisfaction and improvement of products and processes. Hotel businesses still have to look into other possibilities for mapping consumer dissatisfaction, which implies, among other aspects, articulation with a range of public and private organizations in such a way as to guarantee sustainability of touristic activities in the long term

O Modelo de gestão participativa do Plano Nacional do Turismo (PNT-2003/2007): a atuação do CONETUR/RN

To implement policies and plans at the tourist sector involve disposition to the establishment of parceries among government and private initiative, space to the action of studious, researchers and professionals of several areas of knowledge and formation, able of to give new courses no only at the tourism, but to the economy how a every, seen which the tourism had a effect multiplicator, reaching 52 sectors of the economy. At this sense, the Brazil came pruning for a new phase of politic actuation at the touristy activity. Until the year 2002, the tourism politic in the Brazil no had detail, because herself treated of isolated actions and many without continuity. However, at to start 2003, several actions were developed in order to contribute for the national touristy planning. The principal was the creation of Ministério do Turismo, accompanied of the formulation and implementation of the Plano Nacional do Turismo (2003/2007). This work pretend to understand the implementation at the Rio Grande do Norte of the model of participative administration extolled by Plano Nacional do Turismo. The your centre detail the action of the Conselho Estadual de Turismo do Rio Grande do Norte (CONETUR), to promote the participation at the tourism public policies. The bibliographical research contemplated diverse sources in order to compile knowledge of credential authors in the quarrel of inherent subjects to the participation and to the tourism public policies, especially at the Brazil. A qualitative perspective the case study was adapted as research method and for attainment of the data interviews with the members of the Conselho had been carried through beyond consultation the referring documents the dynamics of functioning of the Conselho. The principal actuations of the CONETUR, the directives tourism public policies already made and directed to implementation, the type of participation at made decision, the principal difficulties of the implementation of the participative administration model of the Plano Nacional do Turismo and the degree of participation of the members of the Conselho at the reunions had been identified. The results had shown that exist some difficulties at the implementation of the participation at the Conselho Estadual de Turismo do Rio Grande do Norte, knowledge of the Conselheiros of CONETUR function, the presence of bodies which doesn t directly connected at the touristy activity; the absence of time of the Conselheiros to be presents at reunions; the discontinuity of the presidency of the Conselho; among others. So, the CONETUR show himself how a Conselho with participative characteristics, but with some adapted needs.