Teollisten palveluiden tarjoajien ja asiakkaan välisen yhteistyösuhteen kehittäminen

Työssä tutkitaan asennetun laitekannan kunnossapitopalveluun perustuvan yritysten välisen yhteistyösuhteen kehittämisen edellytyksiä. Tutkimus pohjautuu teollisten palveluiden, yritysten välisten yhteistyösuhteiden ja palveluiden kehittämisen osatekijöiden ja menestystekijöiden teoreettiseen tarkasteluun, sekä kohdeyrityksille suoritetun kvalitatiivisen haastattelututkimuksen tulosten analysointiin teoreettisen viitekehyksen valossa. Tavoitteena on muodostaa ehjä ja hallittava kokonaisuus monialaisen ongelmakentän kriittisistä osatekijöistä, sekä niiden keskinäisistä kausaliteeteista. Yritysten välisen yhteistyön lähtökohtana on, että kaikki yhteistyön osapuolet saavuttavat toiminnalla hyötyjä omasta näkökulmastaan tarkasteltuna. Yhteistyösuhteen kehittäminen ja yhteisen arvon toteutuminen edellyttää näin ollen, että tarjottavan palvelukokonaisuuden sisältämät potentiaaliset hyödyt ja toisaalta myös niitä vastaavat riskit ymmärretään sekä palveluntarjoajan että asiakkaan organisaatiossa. Yhteistyösuhteen kehittäminen edellyttää edelleen myös, että suhteen kehittymistä ja saavutettavia hyötyjä pystytään mittaamaan relevanttien mittareiden avulla. Tutkimuksessa keskitytään hyötypotentiaalin selvittämisen edellytyksiin, sekä hyötyjen viestimisen haasteisiin molempia osapuolia palvelevasta objektiivisesta näkökulmasta. Haastattelututkimuksessa havaittujen ongelmakohtien pohjalta eritellään kehityskohteita ja ratkaisuehdotuksia päätöksenteon tueksi sekä laajojen palvelukokonaisuuksien ja niihin liittyvän ongelmakentän hahmottamisen ja hallinnan helpottamiseksi.

Luottamuksen ilmeneminen alueellisissa yhteistyöverkostoissa

Appearance of trust in regional, co-operative networks In our times, the value of social networks has been widely acknowledged. One can say that it is important for private persons to get networked, whilst it is even a must for companies and organizations in business life. This doctor's thesis examines three co-operative regional networks. Networks are located in Western Uusimaa (Länsi-Uusimaa) region in southernmost Finland, and they had both public organizations and private companies as participants (later called ‘players’). Initially, all of them were co-financed from public funds, and two of them are still operational while writing this. The main target of these networks has been to act as learning networks. The learning network stands for an ensemble of research and development units and workplaces constituting a common forum for learning. The main focus in this study has been on qualitative and structural characteristics of the networks, and how they are relating with intrinsic trust. In addition to the development of trust, it has been studied, at what level organizational learning within the networks takes place, and lastly, what kind of factors facilitate the development of social capital. The theoretical framework for the study is built on analysing trust and social capital. It is a 'mission impossible' to find single definitions for such major concepts. In this study, from the research questions' point of view it has been more relevant to concentrate on the aspects of networking and the relationships between the participating organizations. The total view in this study is very network-centric, and therefore those theories which have similar point of view have been prioritized. Such is the theory about structural holes by Ronald S. Burt (1992). It has been widely applied; especially his views on constraints affecting players in networks. The purpose of this study has not been to create new theories or to analyse and compare thoroughly the existing theoretical trends. Instead, the existing theories have provided the study with conceptual tools, which have been utilized for supporting the empirical results. The aim has been to create an explanatory case study consisting relevant discussion on the relationship between the network characteristics and the appearance of trust. The conceptual categorization for confidence vs. trust created by Niklas Luhmann (1979) is another important theoretical building block. In most cases, co-operation in networks is initiated by people already trusting in each other and willing to work together. However, personal trust is not sufficient in the long run to sustain the co-operation within the network: more abstract systemic trust described by Luhmann must also emerge. In the networks with different structures and at different development phases, these forms of trust appear at different levels. In this study, Luhmann’s systemic trust as a term has been replaced by the concept of 'trust in network as a system'. Structural characteristics of a network (density, centrality, structural holes etc.) have been selected to explain the creation of social capital and trust. The ability to adapt new information is essential for the development of social capital. Qualitative analysis for development phase has been used, and the Learning Network Maturity Test by Leenamaija Otala (2000) and her work have been applied. Thus, the qualitative characteristics and the structural characteristics of the networks are utilized together, when the creation of social capital and appearance of trust are assessed. Social Network Analysis, questionnaires and interviews have been the research methods. Quantitative and qualitative data have been combined. There is a similarity in viewpoints to research data with Extensive Case Study method, in which different cases are searched by exploring various cases and comparing certain common features between them and generic models. Development of trust, social capital and organizational learning has been explained in the study by comparing the networks in hand. Being a case study, it doesn't have targets to provide with general results and findings like conventional surveys. However, in this work phenomena and mechanisms related to them are interpreted from the empirical data. Key finding of this study is that the networks with high structural equality and clear target setting enable building trust to the network as a system. When systemic trust is present, e.g. changes in personnel involved in the co-operation won't hinder the network from remaining operational. On the other hand, if the players are not well motivated to co-operate, if the network is extremely centralized structurally, or if the network has players holding very much more beneficial position compared to the others, systemic trust won't develop: trust tends to remain at the personal level, and is directed to some players only. Such networks won't generate results and benefits to its players, and most probably they won’t live very long. In other words, learning networks cannot solely be based on willingness to learn, but also on willingness to co-operate.

Viestintää ja vuorovaikutusta Jukolan Osuuskaupassa

Aktiivinen ja kehittyvä viestintä on välttämätöntä kaikille organisaatioille. Osuustoiminnassa sillä on erityinen merkitys, koska asiakas, omistaja ja jopa työntekijä on sama henkilö. Tämän pro gradu-tutkielman tarkoitukse-na oli selvittää, kuinka viestintää ja vuorovaikutusta voisi kehittää Jukolan Osuuskaupassa. Osuuskaupan eri ryhmät eli asiakasomistajat, työntekijät, esimiehet, toimi-tusjohtaja, hallinto, asiakastoimikunta ja osuuskunnan kokous ovat tärkeitä viestintään ja vuorovaikutukseen osallistujia. Työssä tarkasteltiin sisäistä viestintää sekä viestintää osuuskaupan ja asiakasomistajien välillä. Empi-riaosuutta varten haastateltiin seitsemää työntekijää ja viittä esimiestä. Hallinnon jäsenille kysymykset lähetettiin sähköpostilla ja asiakastoimi-kunnan jäsenille postitse. Tutkimus osoitti, että asiakasomistajien suorissa ja epäsuorissa vaikutta-mismahdollisuuksissa on kehitettävää. Myös palveluun ja emotionaaliseen viestintään vaikuttaisi olevan tarvetta panostaa. Lisäksi S-Pankin tehtäviä pidettiin monimutkaisina. Sisäisen viestinnän onnistumiseen näyttää suu-resti vaikuttavan esimiesten taidot. Henkilökunnan keskuudessa näyttäisi olevan tarvetta myös yleisille tilaisuuksille sekä paremmin kohdennetulle viestinnälle.

Tiedon hallinta varastonhallintajärjestelmän hankinnassa

Diplomityössä toteutettiin varastonhallintajärjestelmän hankinta prosessoimalla tietoa hallitusti varastonhallinnan kehittämiseksi. Kvalitatiivinen tapaustutkimus tehtiin tietojohtamisen näkökulmasta käyttäjälähtöisen C-CEI –menetelmän avulla haastattelemalla ja havainnoimalla tapausyritystä. Haastatteluja tehtiin 10 kertaa. Tutkimuksessa kartoitettiin ja kilpailutettiin kotimaiset järjestelmätoimittajat, joita löydettiin 15. Näistä toimittajista 6 vastasi vaatimuksia ja teki tarjouksen. Tutkimuksen lopuksi tehtiin järjestelmän hankintaehdotus. Tutkimuksen teoreettinen viitekehys koostui tietojohtamisesta, varastonhallinnasta ja ohjelmistotuotannosta. Tutkimuksessa pääkysymyksenä esitettiin miten tietojohtamisen avulla voidaan tukea varastonhallintajärjestelmän hankintaa. Tutkimuksessa havaittiin, että tietojärjestelmän hankinta varastonhallinnan osalta on moniulotteinen liiketoiminnan kehittämistehtävä. Tietojärjestelmähankinta tulisi siten nähdä liiketoimintaa eteenpäin vievänä mahdollisuutena. Lisäksi loppukäyttäjän vaatimusten kartoittamiseen tulisi sitoutua huolella ja suhtautua kriittisesti eri järjestelmävaihtoehtoihin. Vaatimusmäärittelyn asettaminen ja vaatimusten priorisoiminen ovat haasteellisia tehtäviä. Tiedon hallinnan aikana saatiin selville, että loppukäyttäjän vaatimusten mukainen tarjouspyyntö edesauttaa ensinnäkin tarjousten tekemistä mutta myös niiden prosessointia ja analysointia. Vain oikealla tiedolla ja sen yhteyksillä on merkitystä. Tutkimuksen perusteella tietojärjestelmän hankinta suositellaan tehtäväksi hallitsemalla tietoa systemaattisesti erityisesti sen alkuvaiheen aikana. Tietojohtaminen virtaviivaistaa hankkeen etenemistä ja aikataulutusta, vähentää loppukäyttäjän kustannuksia tehokkaalla kilpailutusmenettelyllä, edistää kilpailukykyä ja luo hyvän lähtökohdan koko tietojärjestelmän hankinnan läpiviemiselle ja yhteistyö-suhteen rakentumiselle kauppakumppaneiden välille.

Palvelun laadun dimensiot ja asiakastyytyväisyys osuuskuntamuotoisissa opinnoissa

Saimaan ammattikorkeakoulun uudessa Luotsi-toimintamallissa opiskelijat oppivat yritysten antamia toimeksiantoja toteuttamalla. Opiskelijat perustavat oman osuuskuntamuotoisen tiimiyrityksen. Suuri osa opetussuunnitelman opintojaksoista toteutetaan tehden asiakasprojekteja. Tutkielman päätavoitteena on selvittää, mitkä ovat palvelun laadun dimensiot osuuskuntamuotoisissa opinnoissa ja millaisina opiskelijat ne kokevat. Tavoitteina on myös käsitellä tapaa, joilla palvelun laatu muodostuu korkeakouluissa sekä tutkia miksi asiakastyytyväisyyttä mitataan ja millaiseksi se koetaan. Teorian pohjalta päädytään tarkastelemaan viittä koulutuksen dimensiota, jotka ovat osa korkeakoulun palvelun laatua ja vaikuttavat asiakastyytyväisyyteen: opetussuunnitelma, oppimisympäristöt, opetusmenetelmät, ohjaus ja opetus sekä osaamisen arviointi. Empiirisen tutkimuksen kohderyhmänä on Luotsi-mallissa aloittanut liiketalouden pilottiryhmä. Tutkimuksessa käytetään kyselylomaketta sekä teemahaastattelua ryh-mälle. Kyselylomake koostuu 108 kysymyksestä, jotka on jaettu kolmeen osaan: tärkeyden, odotusten ja nykytilan arviointiin seitsenportaisella Li-kert-asteikolla. Haastattelun avulla syvennetään aineistoa. Tulokseksi saadaan attribuuttien ja dimensioiden tärkeysjärjestys sekä arvot nykytilalle, odotuksille ja niiden erotukselle. Tulosten pohjalta nostetaan esiin attribuutit, jotka tarvitsevat eniten kehitystoimia. Tutkimusten perusteella voidaan todeta, että eniten kehitystä vaatii ope-tussuunnitelma ja siihen välillisesti liittyvät attribuutit muista dimensioista. Suurin kynnys Luotsi-toimintamallin onnistumiselle on saavuttaa opiskelijoiden ja opettajien välille toimiva keskusteluyhteys sekä kehittää jatkuvasti opetussuunnitelmaa työelämälähtöisemmäksi.

Public-Private Partnerships: Managing organizational change for acquiring value creative capabilities

The objective of the dissertation is to examine organizational responses of public actors to customer requirements which drive the transformation of value networks and promote public-private partnership in the electricity distribution industry and elderly care sectors. The research bridges the concept of offering to value networks where capabilities can be acquired for novel product concepts. The research contributes to recent literature, re-examining theories on interactions of customer requirements and supply management. A critical realist case study approach is applied to this abductive the research which directs to describe causalities in the analyzed phenomena. The presented evidence is based on three sources, which are in-depth interviews, archival analysis and the Delphi method. Service provision requires awareness on technology and functionalities of offering. Moreover, service provision includes interactions of multiple partners, which suggests the importance of the co-operative orientation of actors. According to the findings,portfolio management has a key role when intelligent solutions are implemented in public service provision because its concepts involve a variety of resources from multiple suppliers. However, emergent networks are not functional if they lack leaders who have access to the customer interface, have power to steer networks and a capability to build offerings. Public procurement policies were recognized to focus on a narrow scope in which price is a key factor in decisions. In the future, the public sector has to implement technology strategies and portfolio management, which mean longterm platform development and commitment to partnerships. On the other hand, the service providers should also be more aware of offerings into which their products will be integrated in the future. This requires making the customer’s voice in product development and co-operation in order to increase the interconnectivity of products.

Rukoile ja työtä tee. Onni Puhakan kehitys innovaattorista oman tien kulkijaksi

Pray and work. The development of Onni Puhakka: from innovator to nonconformist This ethnological biographical study examines the modernization which began in the mid-1800s, continued into the mid-1900s, and has changed Finnish society in many ways. This era has been studied on a general level quite extensively, but this work explores the life and everyday experiences of Onni Puhakka (1870−1955), a farmer who spent most of his life in the town of Liperi. The goal is to find new perspectives on the development of the modernization process in society through the experiences of an individual. In this study, a central theme is the rural co-operative movement represented in Finland by Pellervo as well as its development in this country and as a significant undertaking in Onni Puhakka’s life. The co-operative movement was one of the most significant sectors affecting modernization in rural communities. The main character in the study is the grandfather of the present author, and thus this research belongs to the newly accepted ethnological research tradition of studying one’s own community. Written documents, mainly collected and preserved by Onni Puhakka himself during his lifetime, form the research material. The material consists mainly of Puhakka’s extensive correspondence, personal notes and diaries, documents related to his farm, and photographs taken by him. Earlier research and other written material examining the general development of the period were used to provide a background for the study. The co-operative movement formed a comprehensive ideology for Onni Puhakka, in which the possibilities for the development of both individuals and the community were combined. His life was based on a religious conviction, and he felt that the co-operative movement was the application of Christian love for one’s neighbour in practice. At the beginning of his active working career, Puhakka was an innovator, a reformer at the forefront of progress, but quite soon he became a sworn critic of the development of the co-operative movement in particular. One of Puhakka’s criticisms of the co-operative movement was the shifting of decision-making power to professional managers and central organizations, far from the reach of local actors. A fundamental reason for his dissatisfaction was the development within the co-operative movement in which the ideological background was forgotten, and economic goals and making a profit took an excessive significance. This assessment of the co-operative movement made by Onni Puhakka and his predictions about its development were not unfounded. This has been shown by several studies examining the development of both the Pellervo and working class cooperative movements. The professionalization of management, managerialism, as well as the direct links between professional managers of local co-operatives and central organizations have lead to the situation in which fewer and fewer people make the decisions, and management has as its goal economic success and growth. Co-operative enterprises that have grown in size have become estranged from the everyday life of their members. Instead of taking care of relations with the membership of the co-op, competitive ability and the market share have become the most important concerns of the management. As the membership has become alienated, their interest in large-scale co-ops has also become largely economic. A significant change among the membership of the Pellervo movement occurred at the stage when the co-operative movement shifted from rural areas to urban centres. This meant that the commitment of the membership became much looser than it had been in the farmers’ production and consumer co-ops. From the point of view of its members, the nature of the co-operative movement has become diametrically opposed to its point of departure: the active members who previously formed the subject of the co-operative movement have become the object of the economic activities of that same movement. The co-operative movement has been transformed from the progressive agent of change of its early years into a business activity which no longer has any significant task as a social reformer. This study confirms the observations of the latest research on modernization which states that modernization has not been a straightforward and inevitable development that has lead to the present situation. For example, the criticism directed by Puhakka toward the co-operative movement includes information that shows that a few others who were initially actively involved also criticized the development of the movement. Despite his occasional frustration, Onni Puhakka continued his criticism and attempts to get the co-operative movement to change its course and return to its ‘roots’. In the early years of the cooperative movement he probably did not differ much from the other pioneers in the sense that many of them had adopted and internalized the same values and motive for being involved that he had. However, Puhakka differed from his colleagues in the sense that he was able to believe in what he called the “fundamental values” of the co-operative movement longer than many of them.

Adoption of information technology based patient education in psychiatric nursing

The overall goal of the study was to describe adoption of information technology (IT)-based patient education (PE) developed for patients and nurses use in psychiatric nursing. The data were collected in three phases during the period 2000-2006 in a variety of psychiatric settings in Finland. Firstly, the development process of IT-based PE for patients with schizophrenia spectrum psychosis was described. Secondly, nurses’ adoption of IT-based PE and the variables explaining adoption were demonstrated. Moreover, use of daily IT-based PE in clinical practice and factors associated with use were identified and described. And thirdly, nurses’ experiences of the IT-based PE after one year clinical use were evaluated. IT-based PE program was developed in several stages based on users’ needs and it included information and multimedia applications. Altogether, almost 500 IT-based PE sessions were carried out by the nurses on the study wards and revealed nurses’ activity in educating patients using IT to vary and depend on the hospital in which they worked. Almost 80% of all the possible IT-based PE sessions involved 93 patients and 83 nurses. Less than 2% of the IT-based PE sessions were interrupted and less than 10% suffered disturbances due to the patients or external causes. Moreover, the patients whose education took more days had poorer mental status than those whose education was carried out over a shorter period. After a year’s experience, advantages and disadvantages were described by the nurses for both patients and nurses of the IT-based PE. IT-based PE can be used even on closed acute psychiatric wards with patients with serious mental health disorders. However, technology adoption requires time, and therefore, it must fit in with clinical practice. Collaboration between users and developers is needed when developing user-centered methods in the area of mental health services. Moreover, it is important to understand factors that affect IT adoption in healthcare settings. IT-based PE is one option in interactive and co-operative health care practice between patients and nurses. Therefore the staff should begin to refer patients to established, credible and well-maintained Internet sites that provide information on common psychological problems. Even if every nurse should be trained and engaged to carry out IT-based PE, by targeting the training especially for the most active nurses aids them to support the less active ones. Adoption should also be understood from a perspective that includes aspects related to the context where it is implemented and examine how and in what circumstances it works.

Osuuspankin menestyminen ja sen arviointi

Voitto ja yrityksen menestyminen ymmärretään usein symboleiksi keskenään. Tästä johtuen myös yleisesti käytössä olevat yritystoiminnan menestysmittarit pohjautuvat voittoon. Tämä tutkielma yrittää kuvata ja ymmärtää, mitä menestyminen on OP- Pohjola -ryhmän osuuspankeissa. Koska osuuspankin toiminnan tavoite on tyydyttää jäsentarpeet tarjoamalla laadukkaita ja kilpailukykyisiä palveluita, on voitto -pohjaisten menestysmittareiden käyttö niissä kyseenalaista. Tutkimusongelmaan pyritään vastaamaan tehtyjen asiantuntijahaastatteluiden pohjalta. Tutkimuksessa selvisi, että osuuskunnille sopivia menestysmittareita ei ole kehitetty juuri lainkaan. Osuuspankkien kohdalla taloudellisten, voitto- pohjaisten menestysmittareiden käyttö nähtiin jopa välttämättömyytenä johtuen pankkitoimialan luonteesta ja sääntely-ympäristöstä. Perusmittareiden rinnalle kaivattiin kuitenkin enemmän jäsenetuja mittaavia mittareita, sekä menetelmiä, joiden avulla osuuspankkien toimintaympäristössään tekemät toimet tulisivat nykyistä näkyvimmiksi.

Perspektivmöten i skola och handledning : lärares tankar om specialpedagogisk handledning

To create a more inclusive school, an increase in multidisciplinary cooperation is needed. One possible form of collaboration could encompass the special education teacher taking on the role of a consultant for other teachers in need of support in working with heterogeneous groups of pupils. Previous research shows that special education teachers see the role as consultant as diffuse and complex. The overarching aim of the present study involves deepening the knowledge on how consultation in a special educational context can be understood and developed based on teachers’ descriptions on this particular form of activity interpreted against various perspectives on consultation. The study is qualitative in nature and rests on a hermeneutic interpretive research tradition in combination with an abductive approach. The theoretical framework consists of two different approaches to consultation: the directive and the non-directive approach. The approaches differ regarding particular emphasis on advice and reflection during the consultation and with respect to who or what should be the focus of the consultation. The two approaches are here studied through various theories such as social learning theory, Bruner's theory of scaffolding, Roger’s humanist psychology, and constructivism. Semi-structured interviews were held with eighteen special education teachers (n=9) and class teachers (n=9) working in the compulsory school. The overall interpretation of the results shows that special education consultation can be understood as three different types of consultation. Consultation as counseling which harmonizes with the directive perspective on consultation is the most prominent type. In the consultation as counseling conversation, the special educational knowledge transfer is central and the focus is placed on the pupil. Although special education knowledge transfer emerges as a unique aspect of special education consultation, there are several inherent challenges in this type of consultation that can be addressed in that teachers also describe two other types of consultation. In the reflective consultation, there is a move away from the pupil focus and toward a focus on the class teacher and the use of reflection. The reflective consultation harmonizes with the non-directive approach to consultation. This type of consultation does not as of yet have a prominent place in the Finland-Swedish school context and at this stage it is not seen as a legitimate type of consultation according to the teachers’ descriptions. Despite this, certain aspects of the reflective conversation could be given more space in the development of consultation within special educational contexts. The co-operative consultation is characterized by the teachers acting as teammates and using professional exchange as a strategy for consultation. Both teachers' knowledge is seen as central, and rather than the special education teacher acting as the expert and moderator, the teachers control the consultation together and jointly move the work along. The co-operative consultation enables the focus to move from the pupil toward the context, which can lead to the development of inclusive practices. The results indicate that this type of consultation holds potential in the development of special educational consultation that takes place between equal colleagues. The co-operative consultation opens up for a third collaborative approach to consultation, where aspects of the directive and non-directive perspective can merge and develop. The thesis concludes with the proposal that special pedagogical consultation can be understood from an integrated perspective. The characteristics of the consultation can vary depending on the type of problem or situation, while co-operative consultation can be seen as the ideal as equal colleagues meet in consultation conversations. In order to develop the co-operative consultation, both teachers are required to have knowledge of consultation as a practice, to be part of a collaborative school climate, and that teachers are provided with enough time to take part in consultations.

Osuuspankin tuloksen analysointi ja ylijäämän jako

Osuuspankit ovat jäsenten omistamia yrityksiä, joiden perimmäinen tarkoitus on voiton maksimoinnin sijaan edistää omistajajäsenten hyvinvointia. Tilikauden ylijäämästä osa tarvitaan osuuspankin käyttöön, mutta osuustoiminnan periaatteiden mukaan jäljelle jäävää ylijäämää tulisi jakaa jäsenille suhteessa jäsenen käyttämiin palveluihin. Tutkimuksen tarkoituksena oli kuvata ja ymmärtää, miten ylijäämän jako toteutetaan osuuspankeissa. Ongelman ratkaisemiseksi kerättiin kvalitatiivinen haastatteluaineisto, joka analysoitiin faktanäkökulmasta. Tutkimuksessa selvisi, että ylijäämää jaetaan jäsenille OP -ryhmän yhtenäisen bonustason verran ja loput ylijäämästä jätetään vahvistamaan pankin tasetta. Tutkimuksen perusteella pankit voisivat kehittää bonusjärjestelmäänsä siten, että menestyvät pankit voisivat halutessaan jakaa enemmän ylijäämää jäsenilleen.

Ulkomaalaisen yrityksen verkostosuhteet Venäjällä

Tutkimuksen tavoitteena on konkreettisen yritysverkoston avulla selvittää, minkälaisia ovat ulkomaalaisen yrityksen potentiaaliset kumppanit ja yritysten väliset suhteet Venäjällä. Toisena tavoitteena on kuvata käytännön työelämään sopivalla menetelmällä riittävän kokonaisvaltaisesti yritysverkoston kumppanit sekä kumppaneiden ja kärkiyrityksen väliset suhteet. Samalla tarkastellaan yritysten välisten suhteiden riskejä. Selvitysmenetelmällä pyritään nopeuteen ja ketteryyteen ja sen tavoitteena on lisätä ulkomaisen johdon käsitystä yritysverkostosta johdon päätöksentekoa varten. Tutkimus jakaantuu teoria tarkasteluun ja yhden Venäjällä toimivan ulkomaisen yrityksen osto-osaston verkostoa selvittävään empiiriseen osaan. Teoriatarkastelussa selvitetään erilaisia lähestymistapoja ja laajempia viitekehyksiä yritysverkostojen tutkimukseen. Teoriatarkastelun perusteella valittiin viitekehykset yrityskumppaneiden ja yritysten välisen suhteen sekä riskien arviointiin. Empiirisen osan tutkimus toteutettiin haastattelukyselytutkimuksena perustuen näihin viitekehyksiin. Yrityskumppaneita ja yritysten välisiä suhteita tarkastellaan tilastollisin menetelmin ja riskejä arvioidaan laadullisella tutkimusotteella. Tutkimustulokset vastaavat monelta osin liiketoimintakulttuurista ja –ympäristöstä saatua kokemukseen ja tutkimustietoon perustuvaa käsitystä. Verkostoitumisen kulmakivet ovat hyvin toimivat ja määritellyt vaihdannan liiketoiminta- ja tukiprosessit, hyvin tunnetut kumppanit ja tälle perustalle rakennetut sosiaaliset suhteet sekä liiketoimintaympäristöön ja –kulttuuriin soveltuvat yhteistyökompetenssit. Tutkitun yritysverkoston yhteistyösuhteet voidaan jakaa hierarkkiseen organisaatiokumppanuuteen, toimittajakumppanuuteen, luottamukseen perustuvaan markkinaehtoiseen suhteeseen ja opportunistiseen markkinasuhteeseen. Hyviä yhteistyökumppaneita ja –suhteita löytyy taustaltaan erilaisista toimittajista. Tutkimuksessa käytetyt viitekehykset toimivat hyvin erityisesti yrityskumppanin arvioinnissa. Yritysten välisen suhteen arviointiin käytetyn viitekehyksen ongelmat liittyivät lähinnä erilaiseen liiketoimintakulttuuriin ja käsitykseen yritysten välisestä strategisesta suhteesta. Riskit liittyivät toimitussuhteeseen useammin kuin omaan organisaatioon tai toimittajaan.

Arvostetut tuotantotyön kompetenssit - esimiesnäkökulma teollisuusyrityksen rekrytointikäytänteisiin

The main objective of this study is to clarify which competencies are most valued in production work and by which recruitment methods employees with these competencies can best be found. The theoretical part of this study focuses on competencies as the basis for recruitment, and the recruitment process itself. The empirical part of the study consists of a combination of interviews of the foremen from Fazer Bakeries & Confectionery. The interviews were conducted and analyzed using a qualitative research method. The results indicate that the foremen participating in the recruitment process mainly seek after the following characteristics in potential employees: sense of responsibility, co-operative skills and briskness. Prior work experience and appropriate studies are the most valued task related skills. For foremen making the final selections personal characteristics are more important factors than industry-specific studies or work experience. The research shows that the long-term goals of the recruitment process need to be taken into account also in the process of recruiting employees for seasonal jobs. The best skilled professionals in the industry have in most cases started from the ground level and worked their way up while at the same time gathered valuable experience. The research reveals that correct recruitment processes and better prior knowledge given to the candidates help them form a realistic picture of the job they are applying for and to perceive possibilities for later career opportunities within the company. Professional recruitment also helps the company in creating a positive corporate image.

Buckling analysis of PVC sheets with RIB

This study has a technical and applied character. A PVC structured wall pipe can be produced by spirally winding a ribbed sheet having a male-female lock, chemically welded by an adhesive. These pipes are "flexible" and are used mainly in underground installations, to convey fluids in free duct regime. Initial studies have indicated that the buckling resistance of the ribs from the sheet coiling to the tube manufacturing is the critical design parameter. This study presents the theoretical analytical development in order to obtain the critical buckling moment of these sheets. This analysis uses concepts initially developed to calculate buckling resistance in monosymmetrical profiles that are very used in the metallic structure industry. Since the material used was PVC, that has different mechanical properties than steel and aluminum, it was necessary to consider the differences in the analytical treatment. It is important to emphasize that the results obtained are product of the co-operative work of engineers from industry and university.