Biblioteca Digital

984 resultados para American Library Association

LMCX Model: A triadic approach for effective service delivery and service recovery

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Re-conceptualizing service recovery: Matching organizational responses to customer orientations

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Demographic differences in perceived service quality across active and passive contact services

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Investigating consumer decision making styles in goods and services

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Perceived risk and servicescape: The importance of managing the physical evidence in services marketing

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End user query performance: The effect of user characteristics in the presence of information request ambiguity

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The role of marketing capability in innovation-based competitive strategy

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Applying MEC theory to understanding comsumer motivation for hedonic products : The role of values

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Price and demand effects in the market for audit services

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Resolving auditor-client conflicts concerning financial statement issues

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The influence of brand equity on consumer responses to sports sponsorship

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Tourism's impact on the consumption environment of consumer in Malindi, Kenya

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Country image effects in international services: A conceptual model and cross national empirical test

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The effect of habit in the purchase of a state's lottery games

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The impact of the client-service provider relationship on loyalty in a business services setting

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