Developing the service offering of an industrial company

The purpose of this thesis was to determine, what kind of service offering the case company should provide to its customers in the Australian market. For this, a model for analysing the competitive environment was developed. In the model, three players were considered: customers, competitors and the case company. Benchmarking was used in identifying competitors’ offerings currently available in the market. Experts inside the case company were consulted for determining the customer need. The competitors’ offerings were analysed on the basis of Pekkarinen et al.’s (2009) framework, dividing the offerings to services supporting the supplier’s product (SSP), supporting the client (SSC), supporting the client’s network (SSN), supporting mutual actions (SSM) and benefit and risk sharing elements. After this, they were compared to the competitive environment in order to identify areas where the case company can differentiate itself from its competitors in the Australian market. On the basis of the company’s key success factors, and the Finnish service concept currently in use, some additional offerings were suggested for the case company in order to further outperform its competitors in the market. Finally, on the basis of the suggested offerings and competitors’ offerings, a service concept was suggested for the case company to introduce in the Australian market.

Manejo da requeima do tomateiro industrial empregando sistema de previsão

Três experimentos foram conduzidos utilizando-se o híbrido de tomateiro industrial H 7155N, em 2003 e 2004 visando adequar um sistema de previsão modificado para o uso de fungicidas no manejo da requeima causada por Phytophthora infestans. Os experimentos foram conduzidos num delineamento em blocos ao acaso com dez tratamentos e três repetições. Os fungicidas sistêmicos foram aplicados quando o valor de severidade da doença (VSD) alcançou oito, dez ou doze pontos. A alternância dos fungicidas sistêmicos com o metiram ocorreu na semana em que não foram alcançados os VSD´s. O tratamento calendário de pulverização para o controle da requeima consistiu da aplicação semanal de fungicidas após o aparecimento dos primeiros sintomas e aqueles definidos pelo sistema de previsão foram baseados nos VSD acumulados durante o experimento. A avaliação da requeima foi feita semanalmente com auxílio de uma escala descritiva de severidade e uma chave diagramática. A eficiência dos tratamentos foi comparada calculando-se a área abaixo da curva do progresso da doença, a taxa de progresso da doença (r) e produtividade de tomate. Os valores de r do melhor tratamento (dimetomorfe misturado com clorotalonil (VSD = 10) alternado com metiram variaram de 0,03 a 0,07, enquanto para o tratamento calendário semanal foi de 0,05 a 0,09 e para testemunha de 0,24 a 0,39. Dimetomorfe + clorotalonil (VSD = 10) alternado com metiram produziu em média 15,7 toneladas a mais de tomate, comparado ao tratamento calendário semanal de fungicidas. Dimetomorfe ou metalaxil-M misturado com clorotalonil (VSD = 10) baseado no sistema de previsão sem a alternância com metiram diferiu do calendário semanal baseado na severidade da doença e na produção de tomate. Os tratamentos piraclostrobina misturado com metiram (VSD = 8; VSD = 10) alternado com metiram; dimetomorfe misturado com mancozeb (VSD = 8; VSD = 10) alternado com metiram proporcionaram controle intermediário da requeima. O sistema de previsão baseado no uso de dimetomorfe misturado com clorotalonil alternado com metiram (VSD = 10) permitiu redução de uma aplicação da mistura dimetomorfe misturado com clorotalonil pulverização em dois dos três experimentos, comparados ao tratamento calendário semanal de aplicação de fungicidas, sem afetar a produção.

Energiatehokkuuden parantaminen teollisuushalleissa - Etelä-Karjalan pienten ja keskisuurten konepaja- ja kunnossapitoyritysten energiaohjelma

Työn tarkoituksena on lisätä Etelä-Karjalan pienten ja keskisuurten konepaja- ja kunnossapitoyritysten tietoisuutta energiatehokkuudesta sekä muista niitä koskettavista energia-asioista. Tietoisuuden lisäämiseksi tutkittiin yritysten energiankulutusta ja kulutustapoja. Tutkimusten pohjalta on kehitetty työkalu, energiaohjelma, jonka avulla tutkimuksen kohteena olleet yritykset voivat itse tarkastella omaa energiankulutustaan ja –tehokkuuttaan. Energiaohjelmaa lähdettiin kehittelemään tutkimuksessa mukana olevan yritysryhmään kuuluvien yritysten haastattelujen pohjalta. Lisäksi muutamiin kohteisiin käytiin tutustumassa energiatehokkuuden mahdollisiin parannuskohtiin paikan päällä. Ohjelma muodostettiin näissä tapahtumissa havainnoitujen tarpeiden pohjalta. Haastattelujen lisäksi tutkimuksessa on käytetty lähteenä myös kirjallisuutta, tärkeimpinä Suomen rakentamismääräyskokoelmat. Ohjelman testausta varten toteutettiin pilottiprojekti, josta saatiin laskennallisesti lupaavia tuloksia. Lämmöntalteenoton lisääminen teollisuushallin poistoilmaan osoittautui hyväksi tavaksi lisätä pilottiprojektissa mukana olleen yrityksen energiatehokkuutta ja hankkeen takaisinmaksuaika jäi alhaiseksi. Jatkoa ajatellen olisi hyvä, jos ohjelmaa voitaisiin kehittää edelleen samankaltaisten kohteiden avulla enemmän yrityksiä palvelevaksi kokonaisuudeksi.

Determinants of cash holdings in Finnish industrial sector: measuring the impact of financial crisis 2007- 2010

This thesis studies cash and short term investments to net assets ratio of Finnish industrial companies during financial crisis, and how different firm specific and macro economical variables affect cash and short term investments. The data consists of quarter level interim reports. Regression analysis was used to find out the effects of different variables. Regression models were formed based on previous studies on cash holdings. It was found that firms studied held more cash during financial crisis than before it. Cash and short-term investments acted as substitute of net working capital. Leverage had a positive and significant relationship to cash and short term investment ratio. It was also found out that firms have a target cash and short term investments ratio.

Boundary identification in the domain of a parabolic partial differential equation

Bakgrunden och inspirationen till föreliggande studie är tidigare forskning i tillämpningar på randidentifiering i metallindustrin. Effektiv randidentifiering möjliggör mindre säkerhetsmarginaler och längre serviceintervall för apparaturen i industriella högtemperaturprocesser, utan ökad risk för materielhaverier. I idealfallet vore en metod för randidentifiering baserad på uppföljning av någon indirekt variabel som kan mätas rutinmässigt eller till en ringa kostnad. En dylik variabel för smältugnar är temperaturen i olika positioner i väggen. Denna kan utnyttjas som insignal till en randidentifieringsmetod för att övervaka ugnens väggtjocklek. Vi ger en bakgrund och motivering till valet av den geometriskt endimensionella dynamiska modellen för randidentifiering, som diskuteras i arbetets senare del, framom en flerdimensionell geometrisk beskrivning. I de aktuella industriella tillämpningarna är dynamiken samt fördelarna med en enkel modellstruktur viktigare än exakt geometrisk beskrivning. Lösningsmetoder för den s.k. sidledes värmeledningsekvationen har många saker gemensamt med randidentifiering. Därför studerar vi egenskaper hos lösningarna till denna ekvation, inverkan av mätfel och något som brukar kallas förorening av mätbrus, regularisering och allmännare följder av icke-välställdheten hos sidledes värmeledningsekvationen. Vi studerar en uppsättning av tre olika metoder för randidentifiering, av vilka de två första är utvecklade från en strikt matematisk och den tredje från en mera tillämpad utgångspunkt. Metoderna har olika egenskaper med specifika fördelar och nackdelar. De rent matematiskt baserade metoderna karakteriseras av god noggrannhet och låg numerisk kostnad, dock till priset av låg flexibilitet i formuleringen av den modellbeskrivande partiella differentialekvationen. Den tredje, mera tillämpade, metoden kännetecknas av en sämre noggrannhet förorsakad av en högre grad av icke-välställdhet hos den mera flexibla modellen. För denna gjordes även en ansats till feluppskattning, som senare kunde observeras överensstämma med praktiska beräkningar med metoden. Studien kan anses vara en god startpunkt och matematisk bas för utveckling av industriella tillämpningar av randidentifiering, speciellt mot hantering av olinjära och diskontinuerliga materialegenskaper och plötsliga förändringar orsakade av “nedfallande” väggmaterial. Med de behandlade metoderna förefaller det möjligt att uppnå en robust, snabb och tillräckligt noggrann metod av begränsad komplexitet för randidentifiering.

Value co-creation in industrial buyer-seller partnerships - creating and exploiting interdependencies : an empirical case study

In summary the main findings of the study are that there seems to be is no universal definition of value in the context of industrial relationships, but a notion that it is context-, time-, and actor dependent. Value co-creation is a suitable concept in the context of buyerseller relationships. The evolution of a relationship from a transactional to a partnership is long and eventful - a process where the outcome is impossible to estimate in advance. The process is filled with differenttypes of events and also conflicts, which as a matter of fact can be seen as constructive forces in relationship development. The perceived value of a relationship is an antecedent to pursuing a high-involvement strategy; once a partnership exists, the value co-creation potential is realizable through exploiting interdependencies. Those interdependencies are the trigger for value co-creation potential. The value cocreation potential is realized though different processes of value co-creation either to achieve efficiency in exchange or effective use of resources. The logic of buyer-seller partnerships is to create and exploit interdependencies in order to create both efficiency and effective use of resources. (Summary of main findings p. 176)

Efeito da aplicação de fungicidas no controle de doenças foliares de arroz irrigado e sua relação com o rendimento industrial

RESUMO As doenças foliares do arroz podem comprometer o enchimento e a maturação dos grãos por acelerar a sua secagem e, consequentemente, reduzir o rendimento industrial. O uso de fungicida tem o potencial de reduzir os danos das doenças foliares da cultura e aumentar o rendimento industrial. O objetivo deste trabalho foi avaliar o número de aplicação de fungicida em diferentes estádios fenológicos no controle de doenças foliares para o patossistema múltiplo (brusone, mancha parda e escaldadura) e sua relação com o rendimento industrial (rendimento de benefício, grãos inteiros e grãos quebrados). Os experimentos foram conduzidos nas safras agrícolas 2011/12 e 2012/13 no município de Rio do Oeste, localizado no Alto Vale do Itajaí, estado de Santa Catarina. Nos experimentos foi utilizada a cultivar SCS 116 Satoru. O delineamento foi de blocos casualizados, com quatro repetições e seis tratamentos constituídos de aplicações de mistura de fungicida difenoconazol e azoxistrobina, sendo um dos tratamentos (testemunha) sem aplicação. As aplicações de fungicidas foram feita no estádio vegetativo V8 e nos reprodutivos R0, R2, R4 e R6. A colheita foi de forma manual, colhendo-se 2m2 da área central de cada parcela. Uma, duas, três, quatro e cinco aplicações de fungicida apresentaram incremento médio em relação á testemunha nas duas safras, de 6%, 7,2%, 13,1%, 17,4% e 19,2% no rendimento debenefício,14,6%, 28,5%, 36,1%, 45% e 48,7% para grãos inteiros e reduziu o percentual de grãos quebrados em 4,4%, 13,2%, 21,7%, 35% e 41,4,1%, respectivamente.

Erään teollisuuslaitoksen suur- ja keskijännitesähkönjakelun ennakkohuoltoperiaatteet

Tämän diplomityön tavoitteena oli luoda suuren teollisuuslaitoksen suur- ja keskijännitesähkönjakelujärjestelmälle ennakkohuoltosuunnitelmaesitys, joka selkeyttää järjestelmän ennakkohuoltotoimintaa. Ennakkohuoltosuunnitelmaesityksen perusteella voidaan tulevaisuudessa luoda ennakkohuolto-ohjelma kunnossapitojärjestelmään. Ennakkohuoltosuunnitelmaesityksen kehittäminen aloitettiin selvittämällä suur- ja keskijännitesähkönjakelujärjestelmien ennakkohuoltotoimintaan vaikuttavaa lainsäädäntöä, määräyksiä, ohjeita sekä standardeja. Myös sähkönjakelujärjestelmän komponenttien luotettavuudesta ja pitoajasta saatavilla olevaa informaatiota etsittiin eri lähteistä. Tutkittavana olevaan suur- ja keskijännitesähkönjakelujärjestelmään perehtymisen yhteydessä selvitettiin myös järjestelmän komponenttien varaosatilanne, sekä järjestelmässä käytettävissä olevat varayhteydet. Tutkittavalle suur- ja keskijännitesähkönjakelujärjestelmälle suoritettiin kriittisyysluokittelu, sekä selvitettiin järjestelmän ennakkohuoltotoiminnan nykytilanne. Lisäksi tutkittiin järjestelmän vikahistoriakirjauksia kymmenen vuoden ajalta. Työn viimeisessä osassa laadittiin ennakkohuoltosuunnitelmaesitys tutkittavalle suur- ja keskijännitesähkönjakelujärjestelmälle. Ennakkohuoltosuunnitelmaesitykseen ovat osaltaan vaikuttaneet suoritettu kriittisyysluokittelu sekä vikahistoriasta selvinneet asiat. Lisäksi työssä tutustuttiin sähkönjakelun ennakkohuoltotöiden optimointiin. Työssä esiteltiin optimointilaskennan laskentayhtälöt, sekä suoritettiin esimerkkioptimointilaskenta kuvitteellisen sähkönjakelujärjestelmän muuntajien ennakkohuollolle.

Monitoring of centrifugal pump operation by a frequency converter

Centrifugal pumps are widely used in industrial and municipal applications, and they are an important end-use application of electric energy. However, in many cases centrifugal pumps operate with a significantly lower energy efficiency than they actually could, which typically has an increasing effect on the pump energy consumption and the resulting energy costs. Typical reasons for this are the incorrect dimensioning of the pumping system components and inefficiency of the applied pump control method. Besides the increase in energy costs, an inefficient operation may increase the risk of a pump failure and thereby the maintenance costs. In the worst case, a pump failure may lead to a process shutdown accruing additional costs. Nowadays, centrifugal pumps are often controlled by adjusting their rotational speed, which affects the resulting flow rate and output pressure of the pumped fluid. Typically, the speed control is realised with a frequency converter that allows the control of the rotational speed of an induction motor. Since a frequency converter can estimate the motor rotational speed and shaft torque without external measurement sensors on the motor shaft, it also allows the development and use of sensorless methods for the estimation of the pump operation. Still today, the monitoring of pump operation is based on additional measurements and visual check-ups, which may not be applicable to determine the energy efficiency of the pump operation. This doctoral thesis concentrates on the methods that allow the use of a frequency converter as a monitoring and analysis device for a centrifugal pump. Firstly, the determination of energy-efficiency- and reliability-based limits for the recommendable operating region of a variable-speed-driven centrifugal pump is discussed with a case study for the laboratory pumping system. Then, three model-based estimation methods for the pump operating location are studied, and their accuracy is determined by laboratory tests. In addition, a novel method to detect the occurrence of cavitation or flow recirculation in a centrifugal pump by a frequency converter is introduced. Its sensitivity compared with known cavitation detection methods is evaluated, and its applicability is verified by laboratory measurements for three different pumps and by using two different frequency converters. The main focus of this thesis is on the radial flow end-suction centrifugal pumps, but the studied methods can also be feasible with mixed and axial flow centrifugal pumps, if allowed by their characteristics.

Usability of laser–arc hybrid welding processes in industrial applications

Metal industries producing thick sections have shown increasing interest in the laser–arc hybrid welding process because of its clear advantages compared with the individual processes of autogenous laser welding and arc welding. One major benefit of laser–arc hybrid welding is that joints with larger gaps can be welded with acceptable quality compared to autogenous laser welding. The laser-arc hybrid welding process has good potential to extend the field of applications of laser technology, and provide significant improvements in weld quality and process efficiency in manufacturing applications. The objective of this research is to present a parameter set-up for laser–arc hybrid welding processes, introduce a methodical comparison of the chosen parameters, and discuss how this technology may be adopted in industrial applications. The research describes the principles, means and applications of different types of laser–arc hybrid welding processes. Conducted experiment processing variables are presented and compared using an analytical model which can also be used for predictive simulations. The main argument in this thesis is that profound understanding of the advanced technology of laser-arc hybrid welding will help improve the productivity of welding in industrial applications. Based on a review of the current knowledge base, important areas for further research are also identified. This thesis consists of two parts. The first part introduces the research topic and discusses laser–arc hybrid welding by characterizing its mechanism and most important variables. The second part comprises four research papers elaborating on the performance of laser– arc hybrid welding in the joining of metals. The study uses quantitative and qualitative research methods which include in-depth, interpretive analyses of results from a number of research groups. In the interpretive analysis, the emphasis is placed on the relevance and usefulness of the investigative results drawn from other research publications. The results of this study contribute to research on laser–arc hybrid welding by increasing understanding of how old and new perspectives on laser–arc hybrid welding are evidenced in industry. The research methodology applied permits continued exploration of how laser–arc hybrid welding and various process factors influence the overall quality of the weld. Thestudy provides a good foundation for future research, creates improved awareness of the laser–arc hybrid welding process, and assists the metal industry to maximize welding productivity.

Efficient installed base information management and utilization in global after sales service business

This Master´s thesis explores how the a global industrial corporation’s after sales service department should arrange its installed base management practices in order to maintain and utilize the installed base information effectively. Case company has product-related records, such as product’s lifecycle information, service history information and information about product’s performance. Information is collected and organized often case by case, therefore the systematic and effective use of installed base information is difficult also the overview of installed base is missing. The goal of the thesis study was to find out how the case company can improve the installed base maintenance and management practices and improve the installed base information availability and reliability. Installed base information management practices were first examined through the literature. The empirical research was conducted by the interviews and questionnaire survey, targeted to the case company’s service department. The research purpose was to find out the challenges related to case company´s service department’s information management practices. The study also identified the installed base information needs and improvement potential in the availability of information. Based on the empirical research findings, recommendations for improve installed base management practices and information availability were created. Grounding of the recommendations, the case company is suggested the following proposals for action: Service report development, improving the change management process, ensuring the quality of the product documentation in early stages of product life cycle and decision to improve installed base management practices.

Influência do tratamento térmico do resíduo sólido industrial (Grits) na resistência mecânica de um latossolo para pavimentos de estradas florestais

Em estudos que envolvem o tratamento de solos com aditivos químicos com fins rodoviários, merecem especial importância aquelas pesquisas orientadas no sentido de descobrir novos meios de torná-los mais econômicos e, ao mesmo tempo, mais resistentes. No presente trabalho, o resíduo sólido industrial Grits, oriundo do processo de fabricação de papel e celulose, foi aplicado a um latossolo denominado ETA, característico da microrregião de Viçosa, Minas Gerais, Brasil, com o intuito de melhorar suas características mecânicas para sua aplicação em pavimentos de estradas florestais. O Grits, após receber tratamento térmico a 200, 300, 400, 500 e 600 ºC, em mufla, foi misturado no teor de 10%, em peso, ao solo anteriormente citado. Parâmetros geotécnicos, característicos dos ensaios de compactação e resistência à compressão simples, foram utilizados para avaliar o efeito do tratamento térmico nas misturas solo+10% Grits. Os resultados indicaram que o Grits tem potencial para estabilização de solos de pavimentos de estradas florestais, sendo o melhor resultado alcançado para o Grits tratado a 600 ºC, pois houve ganhos de resistência mecânica.

IT Financial Management In a Large Industrial Company

IT Service Management plays a key role in many IT organizations today. First IT Service Management principles founded in the early 1980s but the real adaption emerged in the end 2000s. IT Financial Management is one of IT Service Management’s processes. The main purpose of this thesis was study how IT Financial Management approach can be improved in a case company. Budgeting, accounting and charging are IT Financial Management functions. These functions are researched in this thesis. Thesis materials consist of both qualitative and quantitative material. The theoretical part consists mostly of IT Service Management literature while interviews and the case company’s information systems are researched in the empirical part. Thesis also reviews different kind of the systems which supports and automates IT Financial Management functions. The biggest challenge is the cost allocation with the current ERP system in the case company. It is worth to take group based system for allocation in use before there is a holistic system in a market. The case company should also develop its IT service processes forward.

Industrial solid waste (whitewash mud) use in forest road pavements

The objective of the present study was to evaluate the effects of industrial solid waste (whitewash mud) on geotechnical properties considering the following engineering parameters: California Bearing Ratio (CBR), Atterberg limits and Permeability test. Seven soil samples derived from Alagoinhas, Bahia - Brazil, were classified by the Transportation Research Board (TRB) system. Two were selected as having a great geotecnical potential classified as A-3 (0) and A-2-4 (0), whitewash mud contents 10%, 15%, 20% and 25% dry weight and medium compaction effort were studied in the laboratory testing program. The results indicated the soil denominated good gravel as being the most promising one, when stabilized with whitewash mud, reaching the best results with the dosage of 20 and 25% of whitewash mud.

Uso do resíduo industrial grits em pavimentos de estradas florestais: influência do período de cura na resistência mecânica e expansão de misturas solo-grits compactadas

Analisou-se a influência do teor de estabilizante, da energia de compactação e do período de cura na resistência mecânica e expansão de dois solos da Zona da Mata Norte de Minas Gerais. As amostras de solos residuais de gnaisse coletadas na cidade de Viçosa, MG, Brasil, respectivamente, de texturas argilo-areno-siltosa e areno-argilo-siltosa, foram denominadas solos 1 e 2. Empregou-se como estabilizante químico o resíduo "grits" fornecido pela empresa de Celulose Nipo Brasileira (CENIBRA); os teores, em massa, de 4, 8, 12, 16, 20, 24 e 28% desse resíduo foram utilizados nas misturas solo-"grits". Corpos-de-prova das misturas solo-"grits" foram compactados nos teores ótimos de umidade relativos às energias de compactação dos ensaios Proctor intermediário e modificado e curados por 0, 7, 28 e 90 dias. Avaliou-se a resistência mecânica dos solos e misturas através dos seguintes parâmetros: (a) índice de suporte Califórnia (ISC ou CBR), resistência à compressão não confinada (RCNC) e resistência à tração em compressão diametral (Rt). Os resultados permitiram concluir que todos os parâmetros considerados na análise influenciaram, significativamente, a resistência mecânica das misturas solo-"grits", sendo o comportamento das misturas solo 1-"grits" influenciado, também, pelo teor de sódio presente na constituição química do "grits".