Kymenlaaksolaisten kuljetusyritysten taloudellisen suorituskyvyn kehitys vuosina 1997-2007

Tämän Pro gradu -tutkielman tarkoituksena on tutustua suomalaiseen kuljetustoimialaan erityisesti liiketoiminnallisesta näkökulmasta ja tarkastella suurimpien kymenlaaksolaisten kuljetusyritysten taloudellisen suorituskyvyn sekä muun talouden kehitystä vuosien 1997–2007 aikana. Lisäksi tässä tutkimuksessa pyritään löytämään selittäviä strategisia tekijöitä kymenlaaksolaisyritysten taloudelliselle menestykselle. Kymenlaakson alueen kuljetusyritysten taloudellisen suorituskyvyn osatekijät pysyttelevät koko Suomen kuljetusyritysten lukujen tavoin tutkimuksen tarkastelujakson ajan keskimäärin tyydyttävällä tasolla. Kannattavuuden ja vakavaraisuuden osalta kymenlaaksolaisyritykset näyttävät menestyvän hieman muuta Suomea paremmin, mutta toisaalta yritysten maksukykyisyys jää muita alemmaksi. Tutkimusjakson selkein kehitys kuljetusyrityksillä liittyy sekä huomattavaan toimintakustannusten että liiketoiminnan koon kasvuun. Tutkimuksen kuljetusyrityksistä erityisesti pienimmät ja perinteikkäät, ainoastaan kuljetuspalveluiden tarjontaan keskittyneet toimijat vaikuttavat menestyvän taloudellisesti muita yrityksiä paremmin. Tutkimusyritysten joukossa esiintyy kuitenkin paljon vaihtelua ja mukaan mahtuu niin menestyjiä kuin heikompiakin toimijoita.

Viimeistelyohjelma Business Park -kohteissa

Tämä insinöörityö tehtiin NCC Rakennus Oy:lle. Työssä selvitettiin Business Park -kohteiden viimeistelyyn liittyviä ongelmia haastatteluin ja tutustumalla viimeistelyohjelmiin sekä aiempiin tutkimuksiin. Tässä insinöörityössä kehitettiin Business Park -kohteisiin räätälöity viimeistelyohjelma nykyisen käytännön pohjalta. Työssä ei ole tehty uutta viimeistelyohjelmaa, vaan nykyisen toimintatavan kehitystyötä. Työssä ei pyritty kehittämään viimeistelyohjelmaa kokonaisvaltaisesti vaan paneuduttiin tutkimusvaiheessa havaittuihin suurimpiin ongelma kohtiin ja puutteisiin, joita kehitettiin. Business Park -toimistotalokohteet toteutetaan perustajaurakointina, jolloin samaan konserniin (NCC) kuuluvat yritykset rakennuttavat (NCC Property Development) ja rakentavat (NCC Rakennus Oy). Kyseisissä kohteissa rakentamisen viimeistelyvaiheessa aiemmin ilmenneet ongelmat olivat syynä insinöörityöni aiheeseen.

International cash management and how to optimize it in China, Case: Stora Enso Oyj School of Business

The aim of this study was to analyze and give proposals for the case-company how to optimize cash management in China. The purpose of the theoretical part was to enlighten the liquidity and cash management practices in an international environment and apply these into the different, regulated environment of China. In the theoretical part both domestic and international literature, articles and journals were used. The results of the empirical part are based on the in-formation from the case-company and its associates. Information was gathered mainly via internal questionnaire which was sent to the case com¬pany's subsidiaries involved with the study. Mainly company-internal factors were studied. The main result of the study implies that China is a challenging environment to optimize cash management, as the structures used elsewhere can not be applied to China as such. The study clarified the picture of the current cash management situation within the case company's China units. Can be seen, that by optimizing their cash management it is possible to especially increase control, and interest earnings and utilize internal liquidity more efficiently.

Uuden palvelun kehittämisprosessi strategisessa liiketoimintaverkossa

Tutkielman tavoitteena oli selvittää, miten uuden palvelun kehittämisprosessi tulisi organisoida strategisessa liiketoimintaverkossa. Tarkoituksena oli löytää prosessissa tavallisimmin läpikäytävät vaiheet, prosessin tuloksellisuuteen vaikuttavat tekijät ja verkostomaisen organisaation vaikutukset prosessin organisoinnille. Tutkielman teoriaosassa käytiin laajasti läpi erilaisia uuden palvelun kehittämisen prosessimalleja ja pyrittiin löytämään tarkoituksen mukaisin malli tutkielman kannalta. Tutkimus tehtiin 34 johtavan suomalaisen sanomalehden omistamassa yhteistyö- ja myyntiorganisaatiossa. Casetutkimuksen avulla selvitettiin, miten case -yritys oli organisoinut oman kehittämisprosessinsa ja miten liiketoimintaverkossa toimiminen vaikutti prosessin kulkuun. Case -yrityksen uuden palvelun kehitysprosessi mallinnettiin ja analysoitiin lähdekirjallisuuden pohjalta. Huomattiin, että prosessi vastasi melko hyvin kirjallisuudessa esiteltyä ”päämallia”, mutta myös eroavaisuuksia löytyi. Eroavaisuuksien pääsyynä oli juuri case -yrityksen verkostomainen toimintaympäristö.

Palvelun laadun rooli brandistrategian kehittämisessä

Tutkimuksen päätavoitteena on selvittää palvelun laadun rooli brandistrategian kehittämisessä. Tutkimuksen tekeminen nähtiin tarpeelliseksi, sillä palvelun laadun roolia brandistrategian kehittämisessä ei ole aiemmin paljolti tutkittu. Normatiivisella case-tutkimuksella pyritään löytämään konkreettisia brandistrategian kehittämiskohteita case-yritykselle niin strategisella kuin myös operationaalisella tasolla. Case-yrityksen toimiala ja tilanne huomioiden normatiiviselle case-tutkimukselle luodaan perusta tutkimuksen teoreettisessa osassa sovellettavilla teoreettisilla näkemyksillä ja malleilla. Tutkimusta käsitellään sekä kvalitatiivisten että kvantitatiivisten tutkimusmenetelmien keinoin. Tutkimuksen empiirinen osio perustuu yrityksen henkilökunnan haastatteluihin, tutkijan havainnointiin sekä case—yrityksen asiakkaille suoritettavaan asiakastutkimukseen. Tutkimus osoittaa, että palvelun laadun rooli on merkittävässä asemassa palveluyritysten brandistrategian kehittämisessä ja on samalla tärkein yksittäinen asiakastyytyväisyyteen vaikuttava tekijä. Tutkimus tuo esille konkreettisia toimenpide-ehdotuksia, jotka auttavat case-yritystä kehittämään brandistrategiaansa ja auttaa siten yritystä saavuttamaan kilpailuetua muuttuvassa toimintaympäristössä.

Projektivientiyrityksen johtaminen ja suorituskyvyn analysointi

Functional management systems and performance measurement are essential tools for a company operating in the project management business. These tools should be flexible and adaptable for different kind of projects. The study was carried out with constructive research approach. The study consists of the literature research, the present situation analysis of the case company and development of the new management and performance measurement operation models for the case company. The literature research contains strategic management, performance measurement and project business with special features of international projects. Present situation analysis of the case company includes its history, background, ownership, organization structure, business strategy, current business operation and personnel and also some information about equivalent reference companies. Developed models of the new management and performance measurement for the case company cover strategic and operational management systems and also a total performance measurement system. The last part of the study covers validity and reliability evaluation of the study and proposed action plan for the case company in order to continue development and implementation of the new management and performance measurement systems.

Innovation and Regulation in ICT. Keys for Development

The expansion of broadband speed and coverage over IP technology, which extend over transport and terminal access networks, has increased the demand for applications and content which by being provided over it, uniformly give rise to convergence. These shifts in technologies and enterprise business models are giving rise to the necessity for changing the perspective and scope of the Universal Service and of the regulation frameworks, with this last one based in the same principles as always but varying its application. Several aspects require special and renewed attention, such as the definition of relevant markets and dominant operators, the role of packages, interconnection of IP networks, network neutrality, the use of the spectrum with a vision of value for the citizenship, the application of the competition framework, new forms of licensing, treatment of the risk in the networks, changes in the regulatory authorities, amongst others. These matters are treated from the perspective of the actual trends in the world and its conceptual justification.

Creating customer relationship management concept for engineering and service business

Customer relationship management has been one essential part of marketing for over 20 years. Today’s business environment is fast changing, international and highly competitive, and that is why the most important factor for long-term profitability is one-to-one customer relationships. However, managing relationships and serving customers that are profitable has been always challenging. In this thesis the objective was to define the main obstacles that the case company must overcome to succeed in CRM. Possible solutions have also been defined. The main elements of the implementation i.e. people, processes and technologies, can clearly be found behind these matters and solutions. This thesis also presents theoretical information about CRM and it is meant to act as a guide book inside the organisation to spread information about CRM for those who are not so familiar with the topic.

Clean development mechanism and joint implementation in China and Russia as related to industrial energy projects

Being highly discussed the problem of climate change and global warming has been keeping importance for several of decades. As a response to the world’s need in solution for climate change disasters, the United Nations Framework Convention on Climate Change was adopted in 1992 and supplemented with the Kyoto protocol in 1997. This work is aimed to give better understanding of the Convention, Kyoto Protocol with its mechanisms and their function, related to energy projects in such case countries, as Russia and China, in order to assist evaluation of projects cost-effectiveness. It provides basic information about the Convention and the Protocol with their regulations, overview of present situation and future post-Kyoto forecasts, while the most attention is concentrated on the clean development mechanism and joint implementation step-by-step project cycles and specific regulations in given countries. The current study disclosed that CDM and JI project cycles are resulting in a complicated process. By the moment it requires step-by-step following of a number of methodologies, spending time and finance to particular project development. Uncertainties about post-Kyoto period bring additional risk to the projects and complicate any business decision concerning Kyoto Protocol.

Facilitating coordination improvement efforts in cross-functional process development programs

Business process improvement is a common approach in increasing the effectiveness of an organization. It can be seen as an effort to increase coordination between units. Process improvement has proved to be challenging, and most management consultation firms facilitate organizations in this kind of initiatives. Cross-functional improvement is one of the main areas for internal consultants as well. However, the needs, challenges and means of cross-functional help have been rarely discussed in the literature. The objective of this thesis is on one hand to present a conceptual and descriptive framework to help understand the challenges of facilitating coordination improvement efforts in cross-functional improvement programs, and on the other hand to develop and test feasible solutions for some facilitation situations. The research questions are: 1. Why and in what kind of situations do organizations need help in developing coordination in cross-functional processes? 2. How can a facilitator help organizations in improving coordination to develop cross-functional processes? The study consists of two parts. The first part is an overview of the dissertation, and the second part comprises six research publications. The theoretical background for the study are the differentiation causing challenges in cross-functional settings, the coordination needed to improve processes, change management principles, methods and tools, and consultation practises. Three of the publications introduce tools for helping in developing prerequisites, planning responsibilities and supporting learning during the cross-functional program. The three other papers present frameworks to help understand and analyse the improvement situation. The main methodological approaches used in this study are design science research, action research and case research. The research data has been collected from ten cases representing different kinds of organizations, processes and developing situations. The data has been collected mainly by observation, semi-structured interviews and questionnaires. The research contributes to the rare literature combining coordination theories and process improvement practises. It also provides additional understanding of a holistic point of view in process improvement situations. The most important contribution is the addition to the theories of facilitating change in process improvement situations. From the managerial point of view, this study gives advice to managers and consultants in planning and executing cross-functional programs. The main factors increasing the need for facilitation are the challenges for differentiation, challenges of organizational change in general, and the novelty of initiatives and improvement practices concerning process development. Organizations need help in creating the prerequisites to change, in planning initiatives, easing conflict management and collaboration between groups, as well as supporting the learning of cross-functional improvement. The main challenges of facilitation are combining the different roles as a consultant, maintaining the ownership for the improvement project with the client, and supporting learning in the client organization.

Customer driven business model – connecting customer value to firm resources in ICT value networks

The objective of this thesis is to provide a business model framework that connects customer value to firm resources and explains the change logic of the business model. Strategic supply management and especially dynamic value network management as its scope, the dissertation is based on basic economic theories, transaction cost economics and the resource-based view. The main research question is how the changing customer values should be taken into account when planning business in a networked environment. The main question is divided into questions that form the basic research problems for the separate case studies presented in the five Publications. This research adopts the case study strategy, and the constructive research approach within it. The material consists of data from several Delphi panels and expert workshops, software pilot documents, company financial statements and information on investor relations on the companies’ web sites. The cases used in this study are a mobile multi-player game value network, smart phone and “Skype mobile” services, the business models of AOL, eBay, Google, Amazon and a telecom operator, a virtual city portal business system and a multi-play offering. The main contribution of this dissertation is bridging the gap between firm resources and customer value. This has been done by theorizing the business model concept and connecting it to both the resource-based view and customer value. This thesis contributes to the resource-based view, which deals with customer value and firm resources needed to deliver the value but has a gap in explaining how the customer value changes should be connected to the changes in key resources. This dissertation also provides tools and processes for analyzing the customer value preferences of ICT services, constructing and analyzing business models and business concept innovation and conducting resource analysis.

Disseny, layout i planificació d'una empresa de producció d'equips foraborda elèctrics

Aquest projecte es basa en l'aplicació de models de simulació de processos a un exemple d'empresa de producció i la seva adaptació en dimensió i recursos al mercat en un entorn de poca capacitat d'inversió i finançament, de forma que l'entorn de simulació digital aporti valor a la presa de decisions emmarcada en l'estratègia de l'empresa en cada escenari de mercat en que aquesta es trobi. Es realitza el treball sobre el cas d'una empresa, INNOVANAUTIC, dedicada a la innovació, desenvolupament i producció de sistemes de propulsió d'embarcacions. La simulació es una tècnica que permet optimitzar els processos, representant-ne i comprovant el funcionament dels processos, tant entorns físics, de producció com dels serveis associats o subcontractacions de diferents processos i els seus impactes en la disponibilitat de recursos, espais i terminis d'entrega, sense haver de recórrer a procediments de prova i error sobre sistemes reals que impliquen costos a tots nivells en l'empresa. Aquestes metodologies son habitualment emprades en d'altres països o també en el nostre país però en empreses de gran tamany. El present treball, emmarcat dins un entorn socioeconòmic convuls, amb grans limitacions financeres i de recursos per les empreses, demostra com la utilització d'eines de simulació és útil per a PIMES en aquest entorn i permet el dimensionament i la modelització dels processos de forma que es permeti trobar els punts òptims en els que l'empresa ha de donar un pas de creixement en alguns dels paràmetres. La metodologia amb que s'elabora el present treball es la de plantejar una simulació complerta del procés, i definir diversos escenaris de mercat per als productes fabricats, cercant els punt òptims de canvi de dimensió de l'empresa atenent a espai físic, sotscontractació de processos, personal i recursos.

Innovative milieu, micro firms and local development in Barcelona

Peer-reviewed

An integrated model of adoption and development of e-commerce in companies

Since the mid-1990s researchers have sought to understand why some firms embark on e-commerceoperations on the Internet while others prefer to wait and see how events unfold. We still have todetermine which variables contribute to explaining the extent to which firms use e-commerce, giventhat to date the literature has not yet offered conclusive evidence on this question. The current workaims to provide an integrated vision of the set of factors influencing the e-commerce adoptionprocess. We use a sample of 2,038 firms of all types that trade their products either with otherorganizations or with end-consumers.

Emergence and development of a financial cluster: the evolution of Andorra’s banking deposits in the long-term, 1931-2007

This paper explores the origins of Andorra’s financial cluster. It shows that the free movement of currency, the protection of infant industry, and geographical concentration lie at the foundation of the cluster’s competitive advantage. Drawing on a new set of data, the paper also provides for the first time an estimate of the total deposits held by Andorra’s banks between 1931 and 2007. Based on this new information, the paper reaches the conclusion that the development of the cluster went through four distinct phases in which large companies, acting as leaders, played an important role in enhancing the cluster’s business capabilities.