Simulointi- ja ohjausjärjestelmän kehitys siltanosturiavusteiseen automaattivarastoon

Diplomityö tehtiin Konecranes Oyj:lle, joka on nostureita valmistava ja niille kunnossapitopalveluita tarjoava suomalainen pörssiyhtiö. Työn kuluessa suunniteltiin ja toteutettiin siltanosturiavusteisiin automaattivarastoihin soveltuva simulointiohjelmisto ja varastonohjausjärjestelmä. Työssä keskityttiin pääsääntöisesti paperirullavarastoihin, mutta suunnitteluvaiheessa otettiin huomioon myös muut Konecranesin tarjontaan kuuluvat automaattivarastotyypit kuten vaakarulla ja kontti. Simulointiohjelmistolla mallinnetaan automaattivarastossa tapahtuvia liikkeitä. Käyttäjä pystyy näkemään nostureiden ja muiden varastossa olevien komponenttien liikkeet 3D- muotoisena simulaattorin käyttöliittymästä. Simulaattorin tavoitteena on helpottaa automaattivaraston suunnittelua ja nopeuttaa sen käyttöönottoa, sekä toimia myös vakuuttavana myyntityökaluna asiakaskontakteissa. Varastonohjausjärjestelmä tekee päätökset varaston tapahtumista ja ohjaa mm. nostureiden toimintaa. Diplomityön päämääränä oli perehtyä tarkasti nykyisen varastonohjausjärjestelmän toimintaan, kehittää uusi ratkaisumalli puutteiden sekä toiveiden perusteella ja lopulta osoittaa ratkaisumallin toimivuus ohjelmoimalla esittelyversio simulaattorista ja varastonohjausjärjestelmästä. Samaa varastonohjausjärjestelmää on määrä käyttää simulaattorissa ja tulevaisuudessa todellisen varaston ohjaamisessa. Asetetuista vaatimuksista johtuen järjestelmästä suunniteltiin mahdollisimman mukautuva. Työn lopputuloksena saatiin perusominaisuudet kattava 3D-simulaattori ja siihen liitetty varastonohjausjärjestelmä. Toteutuksen avulla oli mahdollista osoittaa ratkaisumallin toimivuus sekä esitellä ideaa laajamittaisemmin. Diplomityön kuluessa saatiin nykyisestä järjestelmästä kattavat tiedot ja pystyttiin määräämään suunta, kuinka kehitystyötä jatketaan.

Organisational learning and knowledge acquisition. A case study of internationalising manufacturers of wood-based prefabricated buildings

The study investigates organisational learning and knowledge acquisition of wood-based prefabricated building manufacturers. This certain group of case companies was chosen, because their management and their employees generally have a strong manufacturing and engineering background, while the housing sector is characterised by national norms, regulations, as well as local building styles. Considering this setting, it was investigated, how the case companies develop organisational learning capabilities, acquire and transfer knowledge for their internationalisation. The theoretical framework of this study constitutes the knowledge-based conceptualisation of internationalisation, which combines the traditional internationalisation process, as well as the international new venture perspective based on their commonalities in the knowledge-based view of the firm. Different theories of internationalisation, including the network-perspective, were outlined and a framework on organisational learning and knowledge acquisition was established. The empirical research followed a qualitative approach, deploying a multiple-case study with five case companies from Austria, Finland and Germany. In the study, the development of the wood-based prefabricated building industry and of the case companies are described, and the motives, facilitators and challenges for foreign expansion, as well as the companies’ internationalisation approaches are compared. Different methods of how companies facilitate the knowledge-exchange or learn about new markets are also outlined. Experience, market knowledge and personal contacts are considered essential for the internationalisation process. The major finding of the study is that it is not necessary to acquire the market knowledge internally in a slow process as proposed by the Uppsala model. In four cases companies engaged knowledge in symbiotic relations with local business partners. Thereby, the building manufacturers contribute their design and production capabilities, and in return, their local partners provide them with knowledge about the market and local regulations; while they manage the sales and construction operations. Thus, the study provides strong evidence for the propositions of network perspective. One case company developed the knowledge internally in a gradual process: it entered the market sequentially with several business lines, showing an increasing level of complexity. In both of the observed strategies, single-loop and double-loop learning processes occurred.

Applications of augmented reality for sales in apparel industry in Russia

The sustainable growth of video interactivity technologies on different platforms in the lasts years opens good prospects for augmented reality technology adoption on different markets. In the end of 2011 there was an improvement in technology which allows building the 3D model of human body. Such an improvement could be used in apparel industry. The main goal of the study is to understand the level of acceptance of augmented reality as a technology on the Russian apparel market. For a more accurate investigation, a new model accounting for augmented reality characteristics, as well as for similarities and differences between online and offline customer behavior in apparel industry, was developed. As a result of the survey, the weights of different purchase intention factors for Russian consumer were found, and the information about Russian consumers’ preferences towards the augmented reality features in apparel market, especially in fitting time, real-time interaction and fitting quality peculiarities, was presented.

Toimintaa ohjaavan mittariston kehittäminen rakennustuoteliiketoiminnassa

Mittaustietoa tuotetaan paljon, jolloin haasteena on poimia liiketoiminnan johtamisen tarpeiden kannalta oleellinen informaatio. Samalla muuttuva toimintaympäristö asettaa yrityksen suorituskykymittaristolle uudenlaisia haasteita. Mittariston tulee mukautua johtamisen informaatiotarpeisiin ja kehittyä yrityksen strategian mukana. Tutkimuksen tavoitteena oli selvittää, mitkä mittarit ovat oleellisia rakennustuoteteollisuudessa toimivan yrityksen liiketoiminnan johtamisessa ja kehittää toimintaa ohjaava mittaristo. Tutkimuksen tavoitteisiin liittyen tutkimuksessa pyrittiin selvittämään mittaamiseen liittyviä haasteita sekä ymmärtämään johtamisen informaatiotarpeita. Tutkimus on menetelmältään laadullinen. Tutkimuksen empiirisen osan aineiston keräämisessä käytettiin menetelmänä haastattelua, joka oli tyypiltään teemahaastattelu. Haastattelun kohteena oli rakennustuoteteollisuudessa toimivan yrityksen liiketoimintayksikön johto. Tutkimuksen teoriakatsauksen perusteella tunnistettiin mittariston kehittämisessä huomioitavia seikkoja, joita ovat yleiskäsityksen luominen toimintaympäristöstä, mittaamiselle asetettujen päämäärien tunnistaminen, strategian määrittäminen ja menestystekijöiden hahmottaminen. Näiden perusteella määritetään tavoitteet ja niille mittarit. Tutkimuksen empiirisen osan tutkimusaineiston analyysin avulla pyrittiin hahmottamaan liiketoimintaympäristön mittaamisen nykytilaa ja siihen liittyviä haasteita sekä tunnistamaan toimintaa ohjaavat mittarit. Tutkimuksen tuloksena kehitettiin toimintaa ohjaava mittaristo. Tutkimuksessa havaittiin johdon päätöksenteon ja johtamisen informaatiotarpeille kolme näkökulmaa, jotka ovat talous, tuotanto ja myynti. Tulosten perusteella tunnistettiin jatkotutkimustarve koskien toimintaa ohjaavan mittariston kehittämistä konserniympäristöissä.

One process to rule them all? The role of a repository platform in the management of digitized cultural heritage at the National Library of Finland

Presentation at Open Repositories 2013, DSpace User Group, on 12.7.2013 in Charlottetown, PEI, Canada

Automated Purchase to Pay Process Value Modeling and Comparative Process Speeds

The importance of efficient supply chain management has increased due to globalization and the blurring of organizational boundaries. Various supply chain management technologies have been identified to drive organizational profitability and financial performance. Organizations have historically been concentrating heavily on the flow of goods and services, while less attention has been dedicated to the flow of money. While supply chains are becoming more transparent and automated, new opportunities for financial supply chain management have emerged through information technology solutions and comprehensive financial supply chain management strategies. This research concentrates on the end part of the purchasing process which is the handling of invoices. Efficient invoice processing can have an impact on organizations working capital management and thus provide companies with better readiness to face the challenges related to cash management. Leveraging a process mining solution the aim of this research was to examine the automated invoice handling process of four different organizations. The invoice data was collected from each organizations invoice processing system. The sample included all the invoices organizations had processed during the year 2012. The main objective was to find out whether e-invoices are faster to process in an automated invoice processing solution than scanned invoices (post entry into invoice processing solution). Other objectives included looking into the longest lead times between process steps and the impact of manual process steps on cycle time. Processing of invoices from maverick purchases was also examined. Based on the results of the research and previous literature on the subject, suggestions for improving the process were proposed. The results of the research indicate that scanned invoices were processed faster than e-invoices. This is mostly due to the more complex processing of e-invoices. It should be noted however that the manual tasks related to turning a paper invoice into electronic format through scanning are ignored in this research. The transitions with the longest lead times in the invoice handling process included both pre-automated steps as well as manual steps performed by humans. When the most common manual steps were examined in more detail, it was clear that these steps had a prolonging impact on the process. Regarding invoices from maverick purchases the evidence shows that these invoices were slower to process than invoices from purchases conducted through e-procurement systems and from preferred suppliers. Suggestions on how to improve the process included: increasing invoice matching, reducing of manual steps and leveraging of different value added services such as invoice validation service, mobile solutions and supply chain financing services. For companies that have already reaped all the process efficiencies the next step is to engage in collaborative financial supply chain management strategies that can benefit the whole supply chain.

The application of Process Management for reliability enhancement of the Taguchi method

The concept of Process Management has been used by managers and consultants that search for the improvement of both operational or managerial industrial processes. Its strength is in focusing on the external client and on the optimization of the internal process in order to fulfill their needs. By the time the needs of internal clients are being sought, a set of improvements takes place. The Taguchi method, because of its claim for knowledge share between design engineers and people engaged in the process, is a candidate for process management implementation. The objective of this paper is to propose that kind of application aiming for improvements related with reliability of results revealed by the robust design of Taguchi method.

Excelling in procurement : IT Contract Management with Lean and Six Sigma. Case study on legacy contract management at Philips Global IT.

Few people see both opportunities and threats coming from IT legacy in current world. On one hand, effective legacy management can bring substantial hard savings and smooth transition to the desired future state. On the other hand, its mismanagement contributes to serious operational business risks, as old systems are not as reliable as it is required by the business users. This thesis offers one perspective of dealing with IT legacy – through effective contract management, as a component towards achieving Procurement Excellence in IT, thus bridging IT delivery departments, IT procurement, business units, and suppliers. It developed a model for assessing the impact of improvements on contract management process and set of tools and advices with regards to analysis and improvement actions. The thesis conducted case study to present and justify the implementation of Lean Six Sigma in IT legacy contract management environment. Lean Six Sigma proved to be successful and this thesis presents and discusses all the steps necessary, and pitfalls to avoid, to achieve breakthrough improvement in IT contract management process performance. For the IT legacy contract management process two improvements require special attention and can be easily copied to any organization. First is the issue of diluted contract ownership that stops all the improvements, as people do not know who is responsible for performing those actions. Second is the contract management performance evaluation tool, which can be used for monitoring, identifying outlying contracts and opportunities for improvements in the process. The study resulted in a valuable insight on the benefits of applying Lean Six Sigma to improve IT legacy contract management, as well as on how Lean Six Sigma can be applied in IT environment. Managerial implications are discussed. It is concluded that the use of data-driven Lean Six Sigma methodology for improving the existing IT contract management processes is a significant addition to the existing best practices in contract management.

Improving the Supply Chain Performance Management System in a Finnish paper mill

This Master’s Thesis studies performance management system and its benefits, risks and costs. Objective of the thesis is to describe and evaluate currently used supply chain performance management system (SCPMS) in a Finnish paper mill and its interfaces with its business unit’s SCPMS. As a result, the host company has improvement road map for improving its SCPMS. Used SCPMS in the host company and its interfaces to business unit’s SCPMS are described based on interviews held in the host company and the business unit. Evaluation of the host company’s SCPMS is based on literature study. For improvement road map, three areas in need of improvements are chosen. The study shows the need of high level top management commitment in successful performance management system implementation and usage, especially when the system is deployed to lower levels in the organization.

Maintaining supply performance during an ERP system implementation phase : case Cloetta Suomi Oy

Implementing an enterprise resource planning (ERP) system often means a major change to an organization and involves significant risks. It is typical that many of the ERP system implementations fail resulting in tremendous damage to the business. Moreover, running normal business operations during an ERP system implementation is far more complicated than normally. This thesis focuses on how an organization should manage the ERP system implementation process in order to maintain supply performance during the implementation phase. The theoretical framework in this thesis focuses on ERP system implementations with a critical success factor approach. Critical success factors can be divided into strategic and tactical level success factors. By considering these critical success factors, ERP system implementation project’s timeline and best practices of an ERP implementation, a critical success factor based ERP system implementation management framework is presented. The framework can be used as a theoretical framework when the goal is to avoid ERP system implementation phase issues that are driven by the ERP system implementation project and that may decrease organization’s supply performance. This thesis is a case study that was written on an assignment to a confectionary company Cloetta Suomi Oy. In order to collect data, interviews of the case company personnel were conducted. In addition, several other data collection methods were used throughout the research process. These data collection methods include examination of presentations and archival records as well as direct observations in case company meetings and in various work duties. The results of this thesis indicate that there are several factors that may decrease organization’s supply performance during the ERP system implementation. These issues are categorized under external and internal issues and further into six risk drivers that are suppliers, customers, products, staff, information systems and other projects. After the description and categorization of each issue, the thesis focuses on finding solutions on how to avoid or mitigate the impact of these issues on the organization’s supply performance. This examination leads to several operational activities that are also practical to business practitioners. It is also stated that a successful ERP system implementation that also causes minimal disturbance to organization’s supply performance during the ERP system implementation, is achieved by considering three levels of actions.

Service Productization and Product Servitization in The Contract Manufacturing Company

The role of contract manufacturing and subcontracting has been seen in black and white in product and service point of view. It used to be seen either as a product or a service. In the thesis product-service system, offering combining products and services, was discussed. Theory was created from two perspectives; Service productization via Business Model generation and product servitization via New Service Development process. Target for the case study was to point out new ways of service thinking and ways for changing business environment in contract manufacturing, especially in customer satisfaction and profitability point of view. The case study is following the New Service Development process phases. First ideas were collected from literature and via sales management interviews. Service offering and tool for service requirement evaluation was created. Last financial results of example service scenarios were calculated. It is recommended to take service offering into internal use and further develop it into modular service model. It is also recommended to take created customer service requirement evaluation tool into use for capturing customer service needs but also for communicating those internally.

Myyntiprosessin tehostaminen asiakasarvoanalyysin avulla

Tässä diplomityössä kehitettiin Suomen Teollisuusosa Oy:n materiaalinhallinnan palvelulle asiakasarvon analysointityökalu palvelun myyntiä helpottamaan ja toisaalta palvelun eri elementtien arvon mittaamiseen. Keskeisenä kysymyksenä on palvelun hyötyjen tunnistaminen asiakkaan kontekstissa ja näiden hyötyjen rahallisen arvon selvittäminen. Työkalulle tunnistettiin vaatimuksia myynnin hallinnan teoriasta sekä käytännön näkökulmasta toimeksiantajan avainhenkilöitä haastattelemalla. Palvelun hyötyjen tunnistamiseen käytettiin asiakasarvon ja toimitusketjun hallinnan teoriaa sekä toimeksiantajan asiantuntijoiden ja asiakkaiden haastatteluja. Kohteena olleen palvelun asiakasarvon analysointityökalun lisäksi työn puitteissa kehitettiin simulointityökalu palvelun sisältämän laitteiston kapasiteetin riittävyyden analysointiin suhteessa asiakkaan prosessin tarpeeseen.

Performance Determinants of Renewable Energy Companies

The purpose of this thesis is to identify the Performance Determinants (PD) of Renewable Energy (RE) companies. It analyzes the background of the RE industry while reflecting simultaneous developments in the fossil based industries. I divided the determinants into two groups: market level and firm level and established hypotheses based on the existing literature. Data from public companies was gathered to construct a Panel Data structure. This is then tested by using a Linear Regression with Fixed Effects model. The model specification was efficient at reflecting the analyzed phenomena. My results showed that both market level and firm level determinants are significant in the RE Industry but the firm level determinants had higher explanatory power (R2). The determinants' relationships were found to follow those from the manufacturing industry more than the utilities' industry. Out of the market level determinants Consumer Price Index (CPI), Interest Rates and Oil prices were significant. Out of the firm level determinants Debt to Assets, Net Investments, Cash flows from operations, Sales and Earnings Before Interests and Taxes (EBIT) were significant. I concluded that this information is valuable for key industry players as they can achieve their objectives faster by elaborating better strategies using these results.

Additional revenue opportunities in pulp mills and their impacts on the kraft process

Although the concept of multi-products biorefinery provides an opportunity to meet the future demands for biofuels, biomaterials or chemicals, it is not assured that its implementation would improve the profitability of kraft pulp mills. The attractiveness will depend on several factors such as mill age and location, government incentives, economy of scale, end user requirements, and how much value can be added to the new products. In addition, the effective integration of alternative technologies is not straightforward and has to be carefully studied. In this work, detailed balances were performed to evaluate possible impacts that lignin removal, hemicelluloses recovery prior to pulping, torrefaction and pyrolysis of wood residues cause on the conventional mill operation. The development of mill balances was based on theoretical fundamentals, practical experience, literature review, personal communication with technology suppliers and analysis of mill process data. Hemicelluloses recovery through pre-hydrolysis of chips leads to impacts in several stages of the kraft process. Effects can be observed on the pulping process, wood consumption, black liquor properties and, inevitably, on the pulp quality. When lignin is removed from black liquor, it will affect mostly the chemical recovery operation and steam generation rate. Since mineral acid is used to precipitate the lignin, impacts on the mill chemical balance are also expected. A great advantage of processing the wood residues for additional income results from the fact that the pulping process, pulp quality and sales are not harmfully affected. For pulp mills interested in implementing the concept of multi-products biorefinery, this work has indicated possible impacts to be considered in a technical feasibility study.