Current findings from research on professional librarian skills development and needs in Brazil

This paper presents reflections on the outcome of a research project conducted at the School of Communications and Arts of the University of S��o Paulo, regarding librarian training, their field of expertise and the need for continued education. The methodological design compiled in the research project involved planning-presenting project, and developing the questionnaire for data collection. The electronic form was applied to an intentionally random, stratified sample of 18,374 active librarians throughout Brazil, totalling 3,320 responses that were statistically treated and compiled. Once the data was collected using the electronic forms, we analysed the collected information and the literature, cleansed the information and standardized the bibliographic records and statistical processing of data that formed the results presented in this research project. As the world gets more sophisticated and diversified, the competence required of the professional librarian, which in a first stage is highly technical ��� remembering that it is impossible to dispose of or move forward without it being well established ��� grows and includes other important responsibilities in the new organizational environment. We must work towards a holistic qualification, valuing management, methodological, cultural, multidisciplinary and systemic skills ��� all highlighted in the economy of knowledge.

Desenvolvimento de plataforma digital para an��lise da satisfa����o dos utentes de unidades de sa��de

Este documento descreve o trabalho realizado em conjunto com a empresa MedSUPPORT[1] no desenvolvimento de uma plataforma digital para an��lise da satisfa����o dos utentes de unidades de sa��de. Atualmente a avalia����o de satisfa����o junto dos seus clientes �� um procedimento importante e que deve ser utilizado pelas empresas como mais uma ferramenta de avalia����o dos seus produtos ou servi��os. Para as unidades de sa��de a avalia����o da satisfa����o do utente �� atualmente considerada como um objetivo fundamental dos servi��os de sa��de e tem vindo a ocupar um lugar progressivamente mais importante na avalia����o da qualidade dos mesmos. Neste ��mbito idealizou-se desenvolver uma plataforma digital para an��lise da satisfa����o dos utentes de unidades de sa��de. O estudo inicial sobre o conceito da satisfa����o de consumidores e utentes permitiu consolidar os conceitos associados �� tem��tica em estudo. Conhecer as oito dimens��es que, de acordo com os investigadores englobam a satisfa����o do utente �� um dos pontos relevantes do estudo inicial. Para avaliar junto do utente a sua satisfa����o �� necess��rio questiona-lo diretamente. Para efeito desenvolveu-se um inqu��rito de satisfa����o estudando cuidadosamente cada um dos elementos que deste fazem parte. No desenvolvimento do inqu��rito de satisfa����o foram seguidas as seguintes etapas: Planeamento do question��rio, partindo das oito dimens��es da satisfa����o do utente at�� ��s m��tricas que ser��o avaliadas junto do utente; An��lise dos dados a recolher, definindo-se, para cada m��trica, se os dados ser��o nominais, ordinais ou provenientes de escalas balanceadas; Por ��ltimo a formula����o das perguntas do inqu��rito de satisfa����o foi alvo de estudo cuidado para garantir que o utente percecione da melhor forma o objetivo da quest��o. A defini����o das especifica����es da plataforma e do question��rio passou por diferentes estudos, entre eles uma an��lise de benchmarking[2], que permitiram definir que o inqu��rito iv estar�� localizado numa zona acess��vel da unidade de sa��de, ser�� respondido com recurso a um ecr�� t��ctil (tablet) e que estar�� alojado na web. As aplica����es web desenvolvidas atualmente apresentam um design apelativo e intuitivo. Foi fundamental levar a cabo um estudo do design da aplica����o web, como garantia que as cores utilizadas, o tipo de letra, e o local onde a informa����o s��o os mais adequados. Para desenvolver a aplica����o web foi utilizada a linguagem de programa����o Ruby, com recurso �� framework Ruby on Rails. Para a implementa����o da aplica����o foram estudadas as diferentes tecnologias dispon��veis, com enfoque no estudo do sistema de gest��o de base de dados a utilizar. O desenvolvimento da aplica����o web teve tamb��m como objetivo melhorar a gest��o da informa����o gerada pelas respostas ao inqu��rito de satisfa����o. O colaborador da MedSUPPORT �� o respons��vel pela gest��o da informa����o pelo que as suas necessidades foram atendidas. Um menu para a gest��o da informa����o �� disponibilizado ao administrador da aplica����o, colaborador MedSUPPORT. O menu de gest��o da informa����o permitir�� uma an��lise simplificada do estado atual com recurso a um painel do tipo dashboard e, a fim de melhorar a an��lise interna dos dados ter�� uma fun����o de exporta����o dos dados para folha de c��lculo. Para valida����o do estudo efetuado foram realizados os testes de funcionamento �� plataforma, tanto �� sua funcionalidade como �� sua utiliza����o em contexto real pelos utentes inquiridos nas unidades de sa��de. Os testes em contexto real objetivaram validar o conceito junto dos utentes inquiridos.

METADATOS PARA LA SOCIEDAD DE LA INFORMACI��N: ENCONTRANDO LA AGUJA EN EL PAJAR

Los metadatos son llaves para la categorizaci��n de informaci��n en los servicios digitales. En esencia se trata de catalogaci��n y clasificaci��n de informaci��n y su uso constituye una de las mejores pr��cticas en la gesti��n de informaci��n y de la misma manera que los cat��logos y OPAC���s impacta en mejores servicios a los usuarios sean ��stos de bibiotecas virtuales, e-gobierno, e-aprendizaje o e-salud; asimismo son la base para futuros desarrollos como la Web Sem��ntica.El tema es de particular inter��s a los bibliotecarios ya que como organizadores del conocimiento conocen los esquemas de clasificaci��n, reglas de registro de datos como las AACR2 y vocabularios especializados. En este documento se manejan algunos conceptos b��sicos al respecto y se comentan los pasos que Am��rica Latina est�� dando en este tema global.

AUDITOR��A DE LA GESTI��N DE LOS RECURSOS DE INFORMACI��N EN LA ESCUELA DE BIBLIOTECOLOG��A, DOCUMENTACI��N E INFORMACI��N

La informaci��n vista hoy en d��a como un recurso estrat��gico para la organizaci��n, ha llevado a que se eval��e su gesti��n de la misma forma que se hace con los dem��s recursos que existen en la organizaci��n.Para esta evaluaci��n se utiliza la Auditor��a de informaci��n por ser una herramienta indispensable en aquellos procesos relacionados con la gesti��n de informaci��n.La presente investigaci��n surge a ra��z de la necesidad que plantea la Escuela de Bibliotecolog��a, Documentaci��n e Informaci��n de realizar una evaluaci��n de los recursos de informaci��n que requiere para el cumplimiento de objetivos y toma de decisiones, a fin de determinar el nivel de la gesti��n de ��stos por medio de la aplicaci��n de una Auditor��a de Informaci��n.El desarrollo de esta auditor��a se hizo a trav��s de varias fases, las cuales permitieron obtener como resultados:- La identificaci��n de los recursos de informaci��n estrat��gicos que la Escuela requiere para desarrollarse adecuadamente, a partir del an��lisis de diferentes estructuras de informaci��n.- La descripci��n de cada uno de los recursos a fin de conocer todas sus caracter��sticas e importancia para la Escuela.- El conocer los diferentes flujos de informaci��n que se presentan en la Escuela.- Un an��lisis de la situaci��n actual de los recursos, el balance informacional y la evaluaci��n general de los recursos para determinar las fortalezas y debilidades presentes en su gesti��n.- La presentaci��n de oportunidades de mejora que aplicadas oportunamente pueden contribuir a optimizar la gesti��n de los recursos.- Y finalmente presentar un propuesta para la gesti��n de uno de los recursos de informaci��n que present�� debilidad en su gesti��n.En t��rminos generales, la aplicaci��n de la auditor��a de informaci��n en la Escuela fue muy pertinente y oportuna ya que permiti�� identificar y evaluar los recursos de informaci��n tal y como se espera en este tipo de proceso.

Libraries and open access: the implications of open-access publishing and dissemination for libraries in higher education institutions

This chapter discusses the consequences of open-access (OA) publishing and dissemination for libraries in higher education institutions (HEIs). Key questions (which are addressed in this chapter) include: 1. How might OA help information provision? 2. What changes to library services will arise from OA developments (particularly if OA becomes widespread)? 3. How do these changes fit in with wider changes affecting the future role of libraries? 4. How can libraries and librarians help to address key practical issues associated with the implementation of OA (particularly transition issues)? This chapter will look at OA from the perspective of HE libraries and will make four key points: 1. Open access has the potential to bring benefits to the research community in particular and society in general by improving information provision. 2. If there is widespread open access to research content, there will be less need for library-based activity at the institution level, and more need for information management activity at the supra-institutional or national level. 3. Institutional libraries will, however, continue to have an important role to play in areas such as managing purchased or licensed content, curating institutional digital assets, and providing support in the use of content for teaching and research. 4. Libraries are well-placed to work with stakeholders within their institutions and beyond to help resolve current challenges associated with the implementation of OA policies and practices.

Intelig��ncia coletiva e gest��o do conhecimento: uma aplica����o na rede social Facebook

Social networks rely on concepts such as collaboration, cooperation, replication, flow, speed, interaction, engagement, and aim the continuous sharing and resharing of information in support of the permanent social interaction. Facebook, the largest social network in the world, reached, in May 2016, the mark of 1.09 billion active users daily, draining 161.7 million hours of users��� attention to the website every day. These users share 4.75 billion units of content daily. The research presented in this dissertation aims to investigate the management of knowledge and collective intelligence, from the introduction of mechanisms that aim to enable users to manage and organize current information in the feeds from Facebook groups in which they participate, turning Facebook into a collective knowledge and information management device that goes far beyond mere interaction and communication among people. The adoption of Design Science Research methodology is intended to instill the "genes" of collective intelligence, as presented in the literature, in the computational artifact being developed, so that intelligence can be managed and used to create even more knowledge and intelligence to and by the group. The main theoretical contribution of this dissertation is to discuss knowledge management and collective intelligence in a complementary and integrated manner, showing how efforts to obtain one also contribute to leveraging the other.

GESTI��N DE LA INFORMACI��N EN LAS ORGANIZACIONES

Las grandes tendencias que marcan la gesti��n de empresas u organizaciones llevan impl��cito un aspecto fundamental, que en muchas ocasiones no se considera o se deja de lado, como lo es la informaci��n, sus sistemas y proceso de gesti��n.Este art��culo busca presentar el modelo de gesti��n de informaci��n en las organizaciones, su interacci��n con los distintos recursos empresariales, los entes que se involucran en esta gesti��n y sus responsables, para finalmente presentar cu��l debe ser el rol de los profesionales en gesti��n de informaci��n en los procesos que se mencionan.Con ello no se pretende profundizar o delimitar cada una de las funciones que conllevan ese proceso de gesti��n, como tampoco definir los t��picos que deben ser incorporados, pero s�� se pretende propiciar una rica discusi��n en fundamentos y teor��as en lo que respecta a la gesti��n de la informaci��n en las organizaciones, considerando la evoluci��n hist��rica de este tema.

��Es Necesario un Nuevo Nombre para el Bibliotecario?

A pesar de que conservamos el nombre arcaico, ligado a la concepci��n del libro y de la biblioteca como dep��sito de libros, frente a un acelerado desarrollo que involucro tecnolog��as y materiales digitales en el manejo de informaci��n, es un hecho que en las ��ltimas d��cadas el prestigio del bibliotecario como erudito y especialista ha cambiado por el de ser un buscador y un proveedor ��gil y especializado en la amplia gama de recursos informativos que nos rodea.La tendencia m��s seguida es que la profesi��n debe cambiar pasando a enfatizar otras habilidades como la gerencia, puesto que las bibliotecas ser��n evaluadas por los servicios que ofrecen y no tanto por los acervos que poseen. Sin embargo, que las bibliotecas como tal persisten es un hecho que se comprueba con la famosa Biblioteca de Par��s, que est�� dise��ada en forma de libro precisamente.

Gest��o da informa����o: um estudo de caso em um instituto de pesquisa tecnol��gica

Each two years the amount of available information in the world double. This is the Information Age, where the success depends on what one knows, not on what one has. A new economy appears with the capacity to generate, to store, to process and to apply effectively the knowledge, based on information, determining the companies productivity and competitiveness.The objective of this work is to understand the information management model of a technological research institute - CTG��S (Gas Technology Center). The research has been done focused on the 5 main processes and the 15 support processes of the organization value chain , aiming to understand the information management in the organization based on Davenport��s Information Management model (1998). Therefore, it was necessary to identify how the necessary information for the organizational processes accomplishment are determined, obtained, distributed and used by the organization. The research can be classified as descriptive, regarding to its aims, and as a case study, related to the research ways. Interviews with the managers of the organization value chain processes have been carried through, with the objective to identify how they perceive the Information Management process that circulates in the organizational processes. Complementarily, a documentary research has been carried through, associated to the direct observation and procedures and actions follow up, involving the Information Management. The data treatment and analysis have been done from the authors theoretical support and from the managers interviews analysis, documents and processes observed by the researcher in the organization. It was noticed that the organization has raised its level of information needs that are not difficult to be determined and are satisfactorily obtained and distributed, although the majority of them are not structuralized, automatized or even classified regarding to its confidence. These peaces of information have good quality and are important, however they reflect a medium dependence on external and informal information, besides being used only in its great majority for people to know what and how to do something

Mesa redonda : Futuro del profesional en bibliotecolog��a

Como directora de la Escuela de bibliotecolog��a, Documentaci��n e Informaci��n y en representaci��n de mis compa��eros y compa��eras me es muy grato estar en esta tarde compartiendo con todos ustedes nuestros puntos de vista sobre el quehacer de los bibliotec��logos y documentalistas en los umbrales del Siglo XXI. Ante estos momentos de crisis y de cambios, a corto plazo, muy significativos, somos los universitarios los llamados a proponer soluciones y alternativas para resolver crisis y aceptar los cambios positivamente.En el caso de nuestra profesi��n de bibliotec��logos sabemos que si de algo carece Costa Rica, a��n con el esfuerzo que las dos Escuelas de Bibliotecolog��a existentes en el pa��s han hecho para profesionalizar los recursos humanos en manejo de informaci��n, es llenar la gran demanda de profesionales en condiciones de asumir cargos directivos en unidades de informaci��n de universidades, empresas, industrias, etc.

A influ��ncia do processo de terceiriza����o de tecnologia da informa����o na utiliza����o dos modelos de contrata����o de servi��os: um estudo de casos m��ltiplos

The change in the economic world and the emergence of Internet as a tool for communication and integration among the markets have forced organizations to adopt a different structure, process-oriented with a focus on information management. Thus, information technology has gained prominence in the organizational context, increasing its complexity and range of services provided by this function. Moreover, outsourcing has become an important model for flexible corporate structure, helping organizations to achieve better results when carrying out their activities and processes and be more competitive. To make the IT outsourcing, it is necessary to follow certain steps that range from strategic assessment to the management of outsourced service. Such steps can influence the form of contracting services, varying the types of service providers and contractors. Thus, the study aimed to identify how this IT outsourcing process influences the use of models for contracting services. For this, a study was conducted in multiple cases study involving two companies in Rio Grande do Norte State, specifically the health sector. Data collection was carried out with the CIOs of the companies surveyed through semi-structured interviews. According to the results obtained, it was found that the outsourcing process more structured influences the use of a more advanced contracting model. However, there are features found in these steps carrying more clearly this influence, as the goals pursued by outsourcing, the criteria used in selecting the supplier, a contract negotiation, how to transition services and the use of methods management, but can vary depending on the level of maturity in the relationship of the companies examined. Moreover, it was found that the use of contracting model may also influence how it is developed the IT outsourcing process, requiring or not its more formalized and organization

Cursos de Almacenamiento y Ense��anza de Inform��tica Documentaria, Usuarios de la Informaci��n Cient��fica y Tecnol��gica y Formaci��n de Colecciones Audiovisuales

Nos encontramos a escasos 8 a��os del siglo XXI y la informaci��n que cobra d��a a d��a m��s auge y m��s importancia, el acelerado devenir tecnol��gico y los descubrimientos cient��ficos, hacen que el bibliotecario sea un transmisor de innovaci��n y comunicaci��n que se desenvuelva en un mundo competitivo, en donde debe ser agresivo, din��mico y capaz de adoptar todo ese c��mulo tecnol��gico y cient��fico si quiere sobrevivir en el futuro como profesional.Si retrocedemos cinco a��os, nos damos cuenta que la Bibliotecolog��a es una de las disciplinas que m��s ha evolucionado con respecto a t��rminos relacionados con gesti��n automatizada de informaci��n. Palabras como scanners, videodisco, reconocimiento de caracteres ��pticos, CD-ROM, CD-I (Disco compacto interactivo), etc., forman parte del vocabulario bibliotecol��gico que ha sido incorporado por los profesionales quienes se desenvuelven en el complicado mundo de la informaci��n.

Report of the Working Group on Introductions and Transfers of Marine Organisms (WGITMO). 16-18 March 2016 Olbia, Italy

The 42th meeting of the ICES Working Group on Introductions and Transfers of Marine Organisms (WGITMO) was held in Olbia, Italy, 16���18 March 2016, with Anna Occhipinti-Ambrogi as host and Henn Ojaveer as chairperson. Representatives from 19 countries participated in the meeting. Attendants were from Belgium, Canada, Dennark, Estonia, Finland, France, Germany, Ireland, Israel, Italy, Lithuania, Norway, Poland, Portugal, Russia, Spain, Sweden, United Kingdom and United States. Sweden contributed by cor-respondence. The objectives of the meeting were to update information and discuss several aspects related to the introductions and transfers of non-indigenous aquatic species. Data and information management were two of the discussion topics of the meeting, with special focus on the better exploitation of the ���Information system on aquatic non-indigenous and cryptogenic species��� (AquaNIS). The WGITMO also dedicated time for addressing the MSFD D2 issues: indicator on new non-indigenous species introduced by human activities, and opportunities and problems related to cross-regional comparison of non-indigenous species indicators. Preparation of the manuscript of the alert report on sea squirt Didemnum vexillum, which is to be published in ICES CRR series, was discussed and the steps to be taken to finalise the report were agreed. As usual, adequate time was devoted to discuss national reports, to exchange of information on the management of NIS and to review ongoing and planned research activities. The approach taken during the meeting facilitated presentations and discussions on the issues of relevance related to the Terms of References as well as on a few generic and strategically-important issues of general relevance to bioinvasions. The meeting began with a full-day joint meeting with the Working Group on Ballast and Other Ship Vectors (WGBOSV), which provided an opportunity to discuss and address issues of common interest, such as shipping and biofouling as introduction vectors. The proposed ICES demonstration advice on ���Risk management of non-indigenous species associated with shipping in the Arctic��� was discussed, and edits were suggested for both the orientation of the demonstration advice as well as for the exact questions to be asked. Both working groups agreed that the practice of conducting back-to-back meetings with one joint day is useful and will continue in 2017. All Terms of References to be addressed for 2016 were discussed. For some Terms of Ref-erence, more detailed presentations were given, and a short overview of the information and subsequent discussion is provided herein at the end of each section. This report is structured so that each Term of Reference is dealt with in sequential order. The main body of the report contains summaries of the presentations and discussions with the more detailed documents being contained in the Annexes. WGITMO progressed each of the Terms of Reference by either completing the task or clearly identifying and agreeing on the inter-sessional activities required to still finalise the work in 2016. From 2017, WGITMO will be shifted to multi-annual management.

An��lise do fluxo de documentos fotogr��ficos de arquivo : estudo de caso da Secretaria de Comunica����o da Universidade de Bras��lia

Disserta����o (mestrado)���Universidade de Bras��lia, Faculdade de Ci��ncia da Informa����o, Programa de P��s-Gradua����o em Ci��ncia da Informa����o, 2016.

Reaccreditation ceremony of the career of Library and Documentation of the National University

This section presents information on the delivery ceremony of the official certificate of reaccreditation, by the SINAES, to the career of Diploma, Bachelor (with the following two emphases: Information Management, Information Technology and Communication) and Bachelor of Library and Documentation, held last March 3, 2011. It includes some of the speeches delivered that night, and several photographs illustrating such an important event for both the School of Library and to the university community.