Current findings from research on professional librarian skills development and needs in Brazil

This paper presents reflections on the outcome of a research project conducted at the School of Communications and Arts of the University of São Paulo, regarding librarian training, their field of expertise and the need for continued education. The methodological design compiled in the research project involved planning-presenting project, and developing the questionnaire for data collection. The electronic form was applied to an intentionally random, stratified sample of 18,374 active librarians throughout Brazil, totalling 3,320 responses that were statistically treated and compiled. Once the data was collected using the electronic forms, we analysed the collected information and the literature, cleansed the information and standardized the bibliographic records and statistical processing of data that formed the results presented in this research project. As the world gets more sophisticated and diversified, the competence required of the professional librarian, which in a first stage is highly technical – remembering that it is impossible to dispose of or move forward without it being well established – grows and includes other important responsibilities in the new organizational environment. We must work towards a holistic qualification, valuing management, methodological, cultural, multidisciplinary and systemic skills – all highlighted in the economy of knowledge.

Desenvolvimento de plataforma digital para análise da satisfação dos utentes de unidades de saúde

Este documento descreve o trabalho realizado em conjunto com a empresa MedSUPPORT[1] no desenvolvimento de uma plataforma digital para análise da satisfação dos utentes de unidades de saúde. Atualmente a avaliação de satisfação junto dos seus clientes é um procedimento importante e que deve ser utilizado pelas empresas como mais uma ferramenta de avaliação dos seus produtos ou serviços. Para as unidades de saúde a avaliação da satisfação do utente é atualmente considerada como um objetivo fundamental dos serviços de saúde e tem vindo a ocupar um lugar progressivamente mais importante na avaliação da qualidade dos mesmos. Neste âmbito idealizou-se desenvolver uma plataforma digital para análise da satisfação dos utentes de unidades de saúde. O estudo inicial sobre o conceito da satisfação de consumidores e utentes permitiu consolidar os conceitos associados à temática em estudo. Conhecer as oito dimensões que, de acordo com os investigadores englobam a satisfação do utente é um dos pontos relevantes do estudo inicial. Para avaliar junto do utente a sua satisfação é necessário questiona-lo diretamente. Para efeito desenvolveu-se um inquérito de satisfação estudando cuidadosamente cada um dos elementos que deste fazem parte. No desenvolvimento do inquérito de satisfação foram seguidas as seguintes etapas: Planeamento do questionário, partindo das oito dimensões da satisfação do utente até às métricas que serão avaliadas junto do utente; Análise dos dados a recolher, definindo-se, para cada métrica, se os dados serão nominais, ordinais ou provenientes de escalas balanceadas; Por último a formulação das perguntas do inquérito de satisfação foi alvo de estudo cuidado para garantir que o utente percecione da melhor forma o objetivo da questão. A definição das especificações da plataforma e do questionário passou por diferentes estudos, entre eles uma análise de benchmarking[2], que permitiram definir que o inquérito iv estará localizado numa zona acessível da unidade de saúde, será respondido com recurso a um ecrã táctil (tablet) e que estará alojado na web. As aplicações web desenvolvidas atualmente apresentam um design apelativo e intuitivo. Foi fundamental levar a cabo um estudo do design da aplicação web, como garantia que as cores utilizadas, o tipo de letra, e o local onde a informação são os mais adequados. Para desenvolver a aplicação web foi utilizada a linguagem de programação Ruby, com recurso à framework Ruby on Rails. Para a implementação da aplicação foram estudadas as diferentes tecnologias disponíveis, com enfoque no estudo do sistema de gestão de base de dados a utilizar. O desenvolvimento da aplicação web teve também como objetivo melhorar a gestão da informação gerada pelas respostas ao inquérito de satisfação. O colaborador da MedSUPPORT é o responsável pela gestão da informação pelo que as suas necessidades foram atendidas. Um menu para a gestão da informação é disponibilizado ao administrador da aplicação, colaborador MedSUPPORT. O menu de gestão da informação permitirá uma análise simplificada do estado atual com recurso a um painel do tipo dashboard e, a fim de melhorar a análise interna dos dados terá uma função de exportação dos dados para folha de cálculo. Para validação do estudo efetuado foram realizados os testes de funcionamento à plataforma, tanto à sua funcionalidade como à sua utilização em contexto real pelos utentes inquiridos nas unidades de saúde. Os testes em contexto real objetivaram validar o conceito junto dos utentes inquiridos.

METADATOS PARA LA SOCIEDAD DE LA INFORMACIÓN: ENCONTRANDO LA AGUJA EN EL PAJAR

Los metadatos son llaves para la categorización de información en los servicios digitales. En esencia se trata de catalogación y clasificación de información y su uso constituye una de las mejores prácticas en la gestión de información y de la misma manera que los catálogos y OPAC’s impacta en mejores servicios a los usuarios sean éstos de bibiotecas virtuales, e-gobierno, e-aprendizaje o e-salud; asimismo son la base para futuros desarrollos como la Web Semántica.El tema es de particular interés a los bibliotecarios ya que como organizadores del conocimiento conocen los esquemas de clasificación, reglas de registro de datos como las AACR2 y vocabularios especializados. En este documento se manejan algunos conceptos básicos al respecto y se comentan los pasos que América Latina está dando en este tema global.

AUDITORÍA DE LA GESTIÓN DE LOS RECURSOS DE INFORMACIÓN EN LA ESCUELA DE BIBLIOTECOLOGÍA, DOCUMENTACIÓN E INFORMACIÓN

La información vista hoy en día como un recurso estratégico para la organización, ha llevado a que se evalúe su gestión de la misma forma que se hace con los demás recursos que existen en la organización.Para esta evaluación se utiliza la Auditoría de información por ser una herramienta indispensable en aquellos procesos relacionados con la gestión de información.La presente investigación surge a raíz de la necesidad que plantea la Escuela de Bibliotecología, Documentación e Información de realizar una evaluación de los recursos de información que requiere para el cumplimiento de objetivos y toma de decisiones, a fin de determinar el nivel de la gestión de éstos por medio de la aplicación de una Auditoría de Información.El desarrollo de esta auditoría se hizo a través de varias fases, las cuales permitieron obtener como resultados:- La identificación de los recursos de información estratégicos que la Escuela requiere para desarrollarse adecuadamente, a partir del análisis de diferentes estructuras de información.- La descripción de cada uno de los recursos a fin de conocer todas sus características e importancia para la Escuela.- El conocer los diferentes flujos de información que se presentan en la Escuela.- Un análisis de la situación actual de los recursos, el balance informacional y la evaluación general de los recursos para determinar las fortalezas y debilidades presentes en su gestión.- La presentación de oportunidades de mejora que aplicadas oportunamente pueden contribuir a optimizar la gestión de los recursos.- Y finalmente presentar un propuesta para la gestión de uno de los recursos de información que presentó debilidad en su gestión.En términos generales, la aplicación de la auditoría de información en la Escuela fue muy pertinente y oportuna ya que permitió identificar y evaluar los recursos de información tal y como se espera en este tipo de proceso.

Libraries and open access: the implications of open-access publishing and dissemination for libraries in higher education institutions

This chapter discusses the consequences of open-access (OA) publishing and dissemination for libraries in higher education institutions (HEIs). Key questions (which are addressed in this chapter) include: 1. How might OA help information provision? 2. What changes to library services will arise from OA developments (particularly if OA becomes widespread)? 3. How do these changes fit in with wider changes affecting the future role of libraries? 4. How can libraries and librarians help to address key practical issues associated with the implementation of OA (particularly transition issues)? This chapter will look at OA from the perspective of HE libraries and will make four key points: 1. Open access has the potential to bring benefits to the research community in particular and society in general by improving information provision. 2. If there is widespread open access to research content, there will be less need for library-based activity at the institution level, and more need for information management activity at the supra-institutional or national level. 3. Institutional libraries will, however, continue to have an important role to play in areas such as managing purchased or licensed content, curating institutional digital assets, and providing support in the use of content for teaching and research. 4. Libraries are well-placed to work with stakeholders within their institutions and beyond to help resolve current challenges associated with the implementation of OA policies and practices.

Inteligência coletiva e gestão do conhecimento: uma aplicação na rede social Facebook

Social networks rely on concepts such as collaboration, cooperation, replication, flow, speed, interaction, engagement, and aim the continuous sharing and resharing of information in support of the permanent social interaction. Facebook, the largest social network in the world, reached, in May 2016, the mark of 1.09 billion active users daily, draining 161.7 million hours of users’ attention to the website every day. These users share 4.75 billion units of content daily. The research presented in this dissertation aims to investigate the management of knowledge and collective intelligence, from the introduction of mechanisms that aim to enable users to manage and organize current information in the feeds from Facebook groups in which they participate, turning Facebook into a collective knowledge and information management device that goes far beyond mere interaction and communication among people. The adoption of Design Science Research methodology is intended to instill the "genes" of collective intelligence, as presented in the literature, in the computational artifact being developed, so that intelligence can be managed and used to create even more knowledge and intelligence to and by the group. The main theoretical contribution of this dissertation is to discuss knowledge management and collective intelligence in a complementary and integrated manner, showing how efforts to obtain one also contribute to leveraging the other.

GESTIÓN DE LA INFORMACIÓN EN LAS ORGANIZACIONES

Las grandes tendencias que marcan la gestión de empresas u organizaciones llevan implícito un aspecto fundamental, que en muchas ocasiones no se considera o se deja de lado, como lo es la información, sus sistemas y proceso de gestión.Este artículo busca presentar el modelo de gestión de información en las organizaciones, su interacción con los distintos recursos empresariales, los entes que se involucran en esta gestión y sus responsables, para finalmente presentar cuál debe ser el rol de los profesionales en gestión de información en los procesos que se mencionan.Con ello no se pretende profundizar o delimitar cada una de las funciones que conllevan ese proceso de gestión, como tampoco definir los tópicos que deben ser incorporados, pero sí se pretende propiciar una rica discusión en fundamentos y teorías en lo que respecta a la gestión de la información en las organizaciones, considerando la evolución histórica de este tema.

¿Es Necesario un Nuevo Nombre para el Bibliotecario?

A pesar de que conservamos el nombre arcaico, ligado a la concepción del libro y de la biblioteca como depósito de libros, frente a un acelerado desarrollo que involucro tecnologías y materiales digitales en el manejo de información, es un hecho que en las últimas décadas el prestigio del bibliotecario como erudito y especialista ha cambiado por el de ser un buscador y un proveedor ágil y especializado en la amplia gama de recursos informativos que nos rodea.La tendencia más seguida es que la profesión debe cambiar pasando a enfatizar otras habilidades como la gerencia, puesto que las bibliotecas serán evaluadas por los servicios que ofrecen y no tanto por los acervos que poseen. Sin embargo, que las bibliotecas como tal persisten es un hecho que se comprueba con la famosa Biblioteca de París, que está diseñada en forma de libro precisamente.

Gestão da informação: um estudo de caso em um instituto de pesquisa tecnológica

Each two years the amount of available information in the world double. This is the Information Age, where the success depends on what one knows, not on what one has. A new economy appears with the capacity to generate, to store, to process and to apply effectively the knowledge, based on information, determining the companies productivity and competitiveness.The objective of this work is to understand the information management model of a technological research institute - CTGÁS (Gas Technology Center). The research has been done focused on the 5 main processes and the 15 support processes of the organization value chain , aiming to understand the information management in the organization based on Davenport´s Information Management model (1998). Therefore, it was necessary to identify how the necessary information for the organizational processes accomplishment are determined, obtained, distributed and used by the organization. The research can be classified as descriptive, regarding to its aims, and as a case study, related to the research ways. Interviews with the managers of the organization value chain processes have been carried through, with the objective to identify how they perceive the Information Management process that circulates in the organizational processes. Complementarily, a documentary research has been carried through, associated to the direct observation and procedures and actions follow up, involving the Information Management. The data treatment and analysis have been done from the authors theoretical support and from the managers interviews analysis, documents and processes observed by the researcher in the organization. It was noticed that the organization has raised its level of information needs that are not difficult to be determined and are satisfactorily obtained and distributed, although the majority of them are not structuralized, automatized or even classified regarding to its confidence. These peaces of information have good quality and are important, however they reflect a medium dependence on external and informal information, besides being used only in its great majority for people to know what and how to do something

Mesa redonda : Futuro del profesional en bibliotecología

Como directora de la Escuela de bibliotecología, Documentación e Información y en representación de mis compañeros y compañeras me es muy grato estar en esta tarde compartiendo con todos ustedes nuestros puntos de vista sobre el quehacer de los bibliotecólogos y documentalistas en los umbrales del Siglo XXI. Ante estos momentos de crisis y de cambios, a corto plazo, muy significativos, somos los universitarios los llamados a proponer soluciones y alternativas para resolver crisis y aceptar los cambios positivamente.En el caso de nuestra profesión de bibliotecólogos sabemos que si de algo carece Costa Rica, aún con el esfuerzo que las dos Escuelas de Bibliotecología existentes en el país han hecho para profesionalizar los recursos humanos en manejo de información, es llenar la gran demanda de profesionales en condiciones de asumir cargos directivos en unidades de información de universidades, empresas, industrias, etc.

A influência do processo de terceirização de tecnologia da informação na utilização dos modelos de contratação de serviços: um estudo de casos múltiplos

The change in the economic world and the emergence of Internet as a tool for communication and integration among the markets have forced organizations to adopt a different structure, process-oriented with a focus on information management. Thus, information technology has gained prominence in the organizational context, increasing its complexity and range of services provided by this function. Moreover, outsourcing has become an important model for flexible corporate structure, helping organizations to achieve better results when carrying out their activities and processes and be more competitive. To make the IT outsourcing, it is necessary to follow certain steps that range from strategic assessment to the management of outsourced service. Such steps can influence the form of contracting services, varying the types of service providers and contractors. Thus, the study aimed to identify how this IT outsourcing process influences the use of models for contracting services. For this, a study was conducted in multiple cases study involving two companies in Rio Grande do Norte State, specifically the health sector. Data collection was carried out with the CIOs of the companies surveyed through semi-structured interviews. According to the results obtained, it was found that the outsourcing process more structured influences the use of a more advanced contracting model. However, there are features found in these steps carrying more clearly this influence, as the goals pursued by outsourcing, the criteria used in selecting the supplier, a contract negotiation, how to transition services and the use of methods management, but can vary depending on the level of maturity in the relationship of the companies examined. Moreover, it was found that the use of contracting model may also influence how it is developed the IT outsourcing process, requiring or not its more formalized and organization

Cursos de Almacenamiento y Enseñanza de Informática Documentaria, Usuarios de la Información Científica y Tecnológica y Formación de Colecciones Audiovisuales

Nos encontramos a escasos 8 años del siglo XXI y la información que cobra día a día más auge y más importancia, el acelerado devenir tecnológico y los descubrimientos científicos, hacen que el bibliotecario sea un transmisor de innovación y comunicación que se desenvuelva en un mundo competitivo, en donde debe ser agresivo, dinámico y capaz de adoptar todo ese cúmulo tecnológico y científico si quiere sobrevivir en el futuro como profesional.Si retrocedemos cinco años, nos damos cuenta que la Bibliotecología es una de las disciplinas que más ha evolucionado con respecto a términos relacionados con gestión automatizada de información. Palabras como scanners, videodisco, reconocimiento de caracteres ópticos, CD-ROM, CD-I (Disco compacto interactivo), etc., forman parte del vocabulario bibliotecológico que ha sido incorporado por los profesionales quienes se desenvuelven en el complicado mundo de la información.

Report of the Working Group on Introductions and Transfers of Marine Organisms (WGITMO). 16-18 March 2016 Olbia, Italy

The 42th meeting of the ICES Working Group on Introductions and Transfers of Marine Organisms (WGITMO) was held in Olbia, Italy, 16–18 March 2016, with Anna Occhipinti-Ambrogi as host and Henn Ojaveer as chairperson. Representatives from 19 countries participated in the meeting. Attendants were from Belgium, Canada, Dennark, Estonia, Finland, France, Germany, Ireland, Israel, Italy, Lithuania, Norway, Poland, Portugal, Russia, Spain, Sweden, United Kingdom and United States. Sweden contributed by cor-respondence. The objectives of the meeting were to update information and discuss several aspects related to the introductions and transfers of non-indigenous aquatic species. Data and information management were two of the discussion topics of the meeting, with special focus on the better exploitation of the ‘Information system on aquatic non-indigenous and cryptogenic species’ (AquaNIS). The WGITMO also dedicated time for addressing the MSFD D2 issues: indicator on new non-indigenous species introduced by human activities, and opportunities and problems related to cross-regional comparison of non-indigenous species indicators. Preparation of the manuscript of the alert report on sea squirt Didemnum vexillum, which is to be published in ICES CRR series, was discussed and the steps to be taken to finalise the report were agreed. As usual, adequate time was devoted to discuss national reports, to exchange of information on the management of NIS and to review ongoing and planned research activities. The approach taken during the meeting facilitated presentations and discussions on the issues of relevance related to the Terms of References as well as on a few generic and strategically-important issues of general relevance to bioinvasions. The meeting began with a full-day joint meeting with the Working Group on Ballast and Other Ship Vectors (WGBOSV), which provided an opportunity to discuss and address issues of common interest, such as shipping and biofouling as introduction vectors. The proposed ICES demonstration advice on ‘Risk management of non-indigenous species associated with shipping in the Arctic’ was discussed, and edits were suggested for both the orientation of the demonstration advice as well as for the exact questions to be asked. Both working groups agreed that the practice of conducting back-to-back meetings with one joint day is useful and will continue in 2017. All Terms of References to be addressed for 2016 were discussed. For some Terms of Ref-erence, more detailed presentations were given, and a short overview of the information and subsequent discussion is provided herein at the end of each section. This report is structured so that each Term of Reference is dealt with in sequential order. The main body of the report contains summaries of the presentations and discussions with the more detailed documents being contained in the Annexes. WGITMO progressed each of the Terms of Reference by either completing the task or clearly identifying and agreeing on the inter-sessional activities required to still finalise the work in 2016. From 2017, WGITMO will be shifted to multi-annual management.

Análise do fluxo de documentos fotográficos de arquivo : estudo de caso da Secretaria de Comunicação da Universidade de Brasília

Dissertação (mestrado)—Universidade de Brasília, Faculdade de Ciência da Informação, Programa de Pós-Graduação em Ciência da Informação, 2016.

Reaccreditation ceremony of the career of Library and Documentation of the National University

This section presents information on the delivery ceremony of the official certificate of reaccreditation, by the SINAES, to the career of Diploma, Bachelor (with the following two emphases: Information Management, Information Technology and Communication) and Bachelor of Library and Documentation, held last March 3, 2011. It includes some of the speeches delivered that night, and several photographs illustrating such an important event for both the School of Library and to the university community.