ENCADENAMIENTOS PRODUCTIVOS Y CLUSTERS: UNA ESTRATEGIA PARA FORTALECER LAS MICRO Y PEQUEÑAS EMPRESAS DEL TURISMO RURAL

Los modelos de gestión empresarial deben estar en constante actualización según las diversas exigencias del entorno globalizador, razón por la cual, las micro y pequeñas empresas requieren de una visión estratégica y de  generación de calidad y oportunidad en los productos y servicios que deben ofrecer.  Para esto, requiere una capacidad de romper los paradigmas de gestión que le funcionaron en otros momentos de la historia, para poder enfrentar las exigencias del entorno actual. Dentro de éste escenario de mercado, se encuentran muchas micro y pequeñas empresas dedicadas a la actividad del turismo, y particularmente del turismo rural, sector que es uno de los más dinámico en las economías que han generado estrategias para estimularlo y conservarlo; unas de esas estrategias de organización son la conformación de clusters y los encadenamientos productivos, los cuales son empresas que se encuentran dentro de un mismo sector y en una determinada zona geográfica, con el propósito de optimizar sus recursos y brindar servicio integrado y mejor al segmento de mercado que atienden.Palabras claves: Turismo rural, clusters, encadenamientos productivos, micro y pequeñas empresas, gestión turística.Abstracts: Business management models must be under continuous updating to keep up with the different requirements from a globalizing environment.  For this reason micro and small businesses need a strategic vision and the generation of quality and opportunity in the products and services they must offer.  To accomplish this end, they need the capacity to break management models that worked in other times of history, to be able to meet all the challenges from the current environment.  It is within this market scenario that many micro and small businesses are found, businesses that are dedicated to the activity of tourism, and particularly rural tourism, a sector which happens to be one of the most dynamic in the economies that have generated strategies to stimulate it and keep it; one of these organization strategies are the design of clusters and productive chains, that are those businesses found within one single sector and in a particular geographical region, in order to optimize its resources and be able to give an integrated and better service to the market segment they serve.Key words: Rural, tourism., clusters, productive chains, micro and small businesses., tourism management.

TURISMO EM PIRAPORA/MG: UM ESTUDO DE CASO SOBRE A PERCEPÇÃO DOS RESIDENTES LOCAIS

Este trabalho busca estabelecer as relações existentes entre o desenvolvimento da atividade turística e a opinião dos residentes locais, sobre o turismo na cidade de Pirapora/MG, no Brasil. O entendimento e conhecimento desses elementos são necessários para o desenvolvimento local, planejamento turístico e sustentabilidade da cidade como destino turístico. Realizou-se uma pesquisa de opinião com os residentes da cidade, buscando entender sua percepção acerca do turismo na cidade e as consequências para sociedade piraporense. A análise dos resultados permitiu constatar a importância do Vapor Benjamim Guimarães como um atrativo turístico capaz de dinamizar a economia, valorizar a cultura regional e impulsionar o turismo contribuindo para dinamizar o marketing da cidade. Para além dessas constatações, o estudo revela que o Vapor deve ser considerado uma alternativa de crescimento econômico e de valorização da cultura local, mostrando-se, também, importante instrumento para o desenvolvimento da sustentabilidade ambiental e qualidade de vida da população.

EL TURISMO Y LA CONVIVENCIA COMUNAL EN UN ÁREA RURAL-COSTERA

En el presente artículo el lector podrá encontrar algunos aspectos  relacionados  con el turismo como actividad económica y su expresión concreta en las comunidades de Tambor y Montezuma de Cóbano, provincia de Puntarenas, Costa Rica. Pero además y es la parte fundamental del mismo se hace referencia aquí al impacto que ha tenido este sector en la convivencia comunal y cotidianidad de esas comunidades. Este impacto se analiza en tres dimensiones específicas: la socioeconómica, la cultural y la ambiental. En síntesis y como producto de los efectos del turismo, la zona analizada sufre una transformación importante que engloba la convivencia comunal; convivencia que en sus manifestaciones generales coincide en cierta medida con el contexto nacional y mundial, pero que también tiene su particularidad. En este sentido, se nota una re-dimensión en la individualidad de actor y sector social, pero además en la totalidad de la convivencia comunal. Esta re-dimensión, si bien es producto de actividades económicas  de sistemas productivos y de nuevas estrategias de desarrollo globalizantes, se manifiesta en lo social, en lo cultural y en la relación sociedad naturaleza ó ambiente a nivel local, como un producto más divertido de la actividad turística.   Abstract: This paper discusses the effects of the tourism industry in the communities of Tambor and Montezuma, Cobano, province of Puntarenas, Costa Rica. If focuses in the impact and tourism in peoples everyday life from on three- fold perspective: socio-economic, cultural and evironmental. Regarding the impact of tourism in the socioeconomic dimensión the study revels an important change in the labor market, which was traditionally related to farming and fishing, now oriented to the production of goods and services for tourists and other economic activities take place in medium and small scales and involve men and women, Young  and adults. They generate different social and interpersonal relations, which contribute to change comunal daily coexistence. In the cultural discussion tourism had changed daily like in these communities and patterns of social coexistence. Among the most significant changes are customs and holidays, clothing styles, the loss of traditional forms of communication, the beginning of different ways of dialoging and new relationships among neighbors, and even of the way people talk and how and whit they eat. In relation to the environment the new ways to relate to nature and of trying to manage and handle the natural resources the awareness and the new attitude in regard to the environmental situation, as well as the wormiest for conservation. For having clean and healthy surroundings, among others, had the collective levels. To summarize as a result of the effects of tourism an important transformation is talking place in the communities under study that coincides with the national and global context to a certain extent, but to also has its own particularities. In this sense, it is noticeable a re-definition of the individuality of each actor and social sector and in the totality of the communal identify as well. Eventhough that redefinition is the result of economic activities, of economic systems and new globalized developmental strategies, also effects in the social and cultural aspects and in the relation men-nature in a local level.

APUNTES PARA UN ESTUDIO DE IMPACTO DEL TURISMO EN EL AMBIENTE: EL CASO DE MONTEZUMA, PUNTARENAS

Este artículo desarrolla el diagnostico de los impactos del turismo en el ambiente, en Montezuma, Puntarenas. Se evaluó los efectos de la actividad turísticas en los recursos hídricos, fauna, vegetación y tenencia de la tierra, encontrando que el desarrollo de la actividad, en Montezuma, ha sido sin ninguna planificación y ha venido a alterar la cotidianidad de este pueblo. Aunque se han presentado algunos efectos positivos como son el nacimiento  de una conciencia ambiental entre los diversos grupos de la comunidad, se han desarrollado varios problemas ambientales que están íntimamente ligados a la falta de planificación.Este problema es la alta contaminación del agua, porque no existen sistemas de tratamiento de la misma, además que los antes responsables no supervisan el tratamiento de las aguas tanto potables como servidas en las instalaciones turísticas, las cuales aumentaron aceleradamente durante los últimos cinco años. Por otro lado, se han presentado cambios en el paisaje, han introducido especies exóticas que alteran las condiciones naturales del medio. En cuanto a la tenencia de la tierra en la zona marítima terrestre, ésta se encuentra bajo el dominio de los extranjeros, los costarricenses tienen más números de concesiones pero los extranjeros tienen más superficie (69%). Todos los efectos negativos de turismo en Montezuma, se relaciona con la falta de planificación, por lo que resulta urgente realizar una estrategia de turismo sustentable para el área.ABSTRACTS This article diagnosed the tourism impacts on the environment, in Montezuma, Puntarenas. It e evaluated the effects of tourism in water, wildlife, vegetation and land tenure. It found that tourism in Montezuma have been without planning and it altered the routine life of this town, Even there have been some positive effects like increasing of environmental education, there have been several problems that are very related to the planning lack. Those problems are high water pollution because there is not any system to treat water and also none monitored the water treatment in the hotels, even those increased very fast during the last five years. Changing in the landscape are provoking to loose species even plants or animal, due they have used exotic species in the new hotel. The land tenure in the marine terrestrial zone is controled by foreigners, Costa Ricans have more numbers of concessions but foreigners have more surface (More 69%). Because, all the negative effects of tourism in Montezuma, are related to lack of planning, it is urgent to carry out a management plan for a sustainable tourism in this place.

The Geography of International Tourism, por Ian M. Matles

El turismo Internacional: algunas consideraciones generales.

The Impact of Internal Market Orientation on Staff Service Behaviours

The impact of service direction, service training and staff behaviours on perceptions of service delivery are examined. The impact of managerial behaviour in the form of internal market orientation (IMO) on the attitudes of frontline staff towards the firm and its consequent influence on their customer oriented behaviours is also examined. Frontline service staff working in the consumer transport industry were surveyed to provide subjective data about the constructs of interest in this study, and the data were analysed using structural equations modelling employing partial least squares estimation. The data indicate significant relationships between internal market orientation (IMO), the attitudes of the employees to the firm and their consequent behaviour towards customers. Customer orientation, service direction and service training are all identified as antecedents to high levels of service delivery. The study contributes to marketing theory by providing quantitative evidence to support assumptions that internal marketing has an impact on services success. For marketing practitioners, the research findings offer additional information about the management, training and motivation of service staff towards service excellence.

Extending conceptual models for Web based applications

The next phase envisioned for the World Wide Web is automated ad-hoc interaction between intelligent agents, web services, databases and semantic web enabled applications. Although at present this appears to be a distant objective, there are practical steps that can be taken to advance the vision. We propose an extension to classical conceptual models to allow the definition of application components in terms of public standards and explicit semantics, thus building into web-based applications, the foundation for shared understanding and interoperability. The use of external definitions and the need to store outsourced type information internally, brings to light the issue of object identity in a global environment, where object instances may be identified by multiple externally controlled identification schemes. We illustrate how traditional conceptual models may be augmented to recognise and deal with multiple identities.

An Investigation of Cognitive, Emotional and Negative Behavioural Responses to Service Recovery Strategies

Despite the best intentions of service providers and organisations, service delivery is rarely error-free. While numerous studies have investigated specific cognitive, emotional or behavioural responses to service failure and recovery, these studies do not fully capture the complexity of the services encounter. Consequently, this research develops a more holistic understanding of how specific service recovery strategies affect the responses of customers by combining two existing models—Smith & Bolton’s (2002) model of emotional responses to service performance and Fullerton and Punj’s (1993) structural model of aberrant consumer behaviour—into a conceptual framework. Specific service recovery strategies are proposed to influence consumer cognition, emotion and behaviour. This research was conducted using a 2x2 between-subjects quasi-experimental design that was administered via written survey. The experimental design manipulated two levels of two specific service recovery strategies: compensation and apology. The effect of the four recovery strategies were investigated by collecting data from 18-25 year olds and were analysed using multivariate analysis of covariance and multiple regression analysis. The results suggest that different service recovery strategies are associated with varying scores of satisfaction, perceived distributive justice, positive emotions, negative emotions and negative functional behaviour, but not dysfunctional behaviour. These finding have significant implications for the theory and practice of managing service recovery.

The impact of service orientation on relationship quality and future intentions

This paper examines the impact of service orientation (SO) on relationship quality, and its consequences for consumer behaviour in the travel industry. Specifically consumers' positive behavioural intentions, perceptions of switching costs, and consumer activism are examined as consequences of relationship quality (RQ). A sample of leisure and business travellers on a cross sea ferry were surveyed using a consumer intercept methodology. We find that SO has a significant and positive impact on RQ and that RQ has a positive impact on positive behavioural intentions and perceptions of switching costs. Both RQ and switching costs were found to reduce consumer activism. The implications of these findings for service managers and academics are discussed and directions forfuture research presented.