An Investigation of Functional and Dysfunctional Consumer Behaviour During Frontline Service Encounters
| Contribuinte(s) |
Ali, Y van Dessel, M |
|---|---|
| Data(s) |
2006
|
| Identificador | |
| Publicador |
Australian and New Zealand Marketing Academy |
| Relação |
Keeffe, Dominique & Russell-Bennett, Rebekah (2006) An Investigation of Functional and Dysfunctional Consumer Behaviour During Frontline Service Encounters. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings, 4 - 6 December 2006, Australia, Queensland, Brisbane. |
| Fonte |
QUT Business School; School of Advertising, Marketing & Public Relations |
| Palavras-Chave | #150599 Marketing not elsewhere classified #Service Recovery, Frontline Employee, Dysfunctional Customers, Customer Advocacy |
| Tipo |
Conference Paper |
