A Conceptual Model of Customer Advocacy in Services Marketing: A Definition and Key Antecedents
| Contribuinte(s) |
Ali, Y van Dessel, M |
|---|---|
| Data(s) |
2006
|
| Identificador | |
| Publicador |
Australian and New Zealand Marketing Academy |
| Relação |
Drennan, Judy, Leo, Wei Wei, & Russell-Bennett, Rebekah (2006) A Conceptual Model of Customer Advocacy in Services Marketing: A Definition and Key Antecedents. In Ali, Y & van Dessel, M (Eds.) ANZMAC 2006 Conference Proceedings, 4 - 6 December 2006, Australia, Queensland, Brisbane. |
| Fonte |
QUT Business School; School of Advertising, Marketing & Public Relations |
| Palavras-Chave | #150599 Marketing not elsewhere classified #Service Recovery, Frontline Employee, Service Failure, Customer Advocacy |
| Tipo |
Conference Paper |
