The Relationship between Job Structure, Burnout, and Coping Methods among Public School county Bus Drivers, Bus Aides, Mechanics, and Clerical Workers

The purpose of this study was to examine the relationship between the structure of jobs and burnout, and to assess to what extent, if any this relationship was moderated by individual coping methods. This study was supported by the Karasek's (1998) Job Demand-Control-Support theory of work stress as well as Maslach and Leiter's (1993) theory of burnout. Coping was examined as a moderator based on the conceptualization of Lazarus and Folkman (1984). Two overall overarching questions framed this study: (a) what is the relationship between job structure, as operationalized by job title, and burnout across different occupations in support services in a large municipal school district? and (b) To what extent do individual differences in coping methods moderate this relationship? This study was a cross-sectional study of county public school bus drivers, bus aides, mechanics, and clerical workers (N = 253) at three bus depot locations within the same district using validated survey instruments for data collection. Hypotheses were tested using simultaneous regression analyses. Findings indicated that there were statistically significant and relevant relationships among the variables of interest; job demands, job control, burnout, and ways of coping. There was a relationship between job title and physical job demands. There was no evidence to support a relationship between job title and psychological demands. Furthermore, there was a relationship between physical demands, emotional exhaustion and personal accomplishment; key indicators of burnout. Results showed significant correlations between individual ways of coping as a moderator between job structure, operationalized by job title, and individual employee burnout adding empirical evidence to the occupational stress literature. Based on the findings, there are implications for theory, research, and practice. For theory and research, the findings suggest the importance of incorporating transactional models in the study of occupational stress. In the area of practice, the findings highlight the importance of enriching jobs, increasing job control, and providing individual-level training related to stress reduction.

Ter ou ser? Eis a questão: O efeito moderador das características de personalidade sobre a relação entre o person-job fit e o engagement

Dissertação de Mestrado apresentada ao ISPA - Instituto Universitário

Prevalencia y factores asociados a síndrome burnout en docentes vs personal administrativo pertenecientes a una universidad privada en Bogotá en el 2016

El Síndrome de Burnout, es una condición cuya detección ha venido en aumento en las últimas décadas. Sin embargo, son pocos los estudios realizados en docentes universitarios en Colombia. El objetivo del presente estudio es estimar la prevalencia y los factores asociados, en población administrativa y docente de una universidad privada.

Hemorrhagic Shock Secondary To Button Battery Ingestion.

Button battery ingestion is a frequent pediatric complaint. The serious complications resulting from accidental ingestion have increased significantly over the last two decades due to easy access to gadgets and electronic toys. Over recent years, the increasing use of lithium batteries of diameter 20 mm has brought new challenges, because these are more detrimental to the mucosa, compared with other types, with high morbidity and mortality. The clinical complaints, which are often nonspecific, may lead to delayed diagnosis, thereby increasing the risk of severe complications. A five-year-old boy who had been complaining of abdominal pain for ten days, was brought to the emergency service with a clinical condition of hematemesis that started two hours earlier. On admission, he presented pallor, tachycardia and hypotension. A plain abdominal x-ray produced an image suggestive of a button battery. Digestive endoscopy showed a deep ulcerated lesion in the esophagus without active bleeding. After this procedure, the patient presented profuse hematemesis and severe hypotension, followed by cardiorespiratory arrest, which was reversed. He then underwent emergency exploratory laparotomy and presented a new episode of cardiorespiratory arrest, which he did not survive. The battery was removed through rectal exploration. This case describes a fatal evolution of button battery ingestion with late diagnosis and severe associated injury of the digestive mucosa. A high level of clinical suspicion is essential for preventing this evolution. Preventive strategies are required, as well as health education, with warnings to parents, caregivers and healthcare professionals.

Aspectos médicos e sociais no atendimento oftalmológico de urgência

Purpose: A survey was carried out on one hundred patients of the Emergency Service of the Ophthalmology Department of the Hospital das Clinicas of the University of Campinas (UNICAMP), in order to analyze the personal characteristics and the barriers against getting resolving ophthalmologic assistance. Variables, were the following: sex, age, home town, average distance between the place of initial symptoms and first visit to the hospital, time spent between the first examination (if performed in any other service) and the examination performed at the Hospital das Clinicas of University of Campinas, diagnosis, veracity of emergency, need to refer patients previously seen in other services to our Service and possibility of assistance and treatment at a secondary level. Methods: The sample showed the following characteristics: distances between 20 and 100 kilometers covered by 50.0% of the patients to be seen at University of Campinas. 75.0% of those patients needed someone to stay with them and 67.0% came from other municipalities. The long distances covered meant additional expenses for the treatment of diseases which should be treated locally. Results: Among the patients referred to University of Campinas by ophthalmologists of other services, 87.5% could have their diseases treated at a secondary level of assistance and 66.7% of real emergencies and 60% of false emergencies took longer than 7 days to reach the emergency room of University of Campinas. This shows the poor infrastructure of secondary services regarding excellence of emergency care and education of patients. Conclusions: We recommend education of general physicians and ophthalmologists for emergency eye care and also the supply of both secondary and tertiary public services or medicare, strategically setup in the whole state of Sao Paulo.

A atividade fisica no processo de envelhecimento : uma proposta de trabalho

Universidade Estadual de Campinas . Faculdade de Educação Física

Ocorrências em pronto-socorro: eventos sentinela para o monitoramento da atenção básica de saúde

O estudo tem como ponto de partida a hipótese de que determinadas ocorrências nosológicas atendidas em pronto-socorro, escolhidas com base no conceito de evento sentinela, podem estar relacionadas a falhas da atenção básica e ser utilizadas na formulação de um indicador para o monitoramento desta atenção. Foram utilizados dados quantitativos e qualitativos sobre ocorrências previamente escolhidas e atendidas em pronto-socorro. Usando-se a triangulação de métodos, verificaram-se as diferenças das freqüências dessas ocorrências entre as áreas/unidades básicas de saúde (UBS) de procedência dos pacientes e as motivações determinantes da procura pelo pronto-socorro. As freqüências das ocorrências apresentaram valores de 30% a 42,8% conforme a área/UBS de procedência (Ç2 = 9,19 e p = 0,027). As entrevistas sugeriram a existência de causalidade entre o motivo declarado da procura do pronto-socorro e a atuação das unidades básicas. Conclui-se que: (1) a freqüência das ocorrências escolhidas foi influenciada pelas áreas/UBS de procedência das pessoas; (2) essa influência decorre, em parte, da situação da atenção básica; (3) o instrumental estudado é simples e pode contribuir para o gestor local no acompanhamento cotidiano da situação dos serviços básicos.

Care during the intensive phase: promotion of adherence

The standards in this chapter focus on maximising the patient`s ability to adhere to the treatment prescribed. Many people are extremely shocked when they are told they have TB, some refuse to accept it and others are relieved to find out what is wrong and that treatment is available. The reaction depends on many factors, including cultural beliefs and values, previous experience and knowledge of the disease. Even though TB is more common among vulnerable groups, it can affect anyone and it is important for patients to be able to discuss their concerns in relation to their own individual context. The cure for TB relies on the patient receiving a full, uninterrupted course of treatment, which can only be achieved if the patient and the health service work together. A system needs to be in place to trace patients who miss their appointments for treatment (late patients). The best success will be achieved through the use of flexible, innovative and individualised approaches. The treatment and care the patient has received will inevitably have an impact on his or her willingness to attend in the future. A well-defined system of late patient tracing is mandatory in all situations. However, when the rates are high (above 10%), any tracing system will be useless without also examining the service as a whole.

Eruption Cysts in the Neonate

Disturbances of the dental development may result in anomalies, which may be apparent as soon as the child is born. Eruption cysts are rarely observed in neonates considering that at this stage of the child`s life teeth eruption is uncommon. Thus, the aim of this report is to describe a case of eruption cysts in a neonate. A male neonate was brought to the emergency service with the chief complaint of an elevated area on the anterior region of the inferior alveolar ridge. The lesion was clinically characterized as a compressive and floating swelling. Through a radiographic exam two mandibular primary incisors could be seen superficially located. Due to the patient`s age and the initial diagnosis of eruption cysts the conduct adopted was clinical surveillance. Forty-five days after the first visit the lesions had significantly decreased in size, and completely disappeared after 4 months. at that age, both mandibular central incisors were already in the oral cavity exhibiting small hypoplastic areas in the incisal edges. The clinical and radiographic follow-up of eruption cysts in neonates appears to be an adequate conduct without differing from that recommended for older children.

Emotion in the workplace: The new challenge for managers

Emotions in workplace settings and emotional intelligence are hot topics in management today. Leading business journals such as Fortune and Harvard Business Review have featured articles on emotional intelligence. But there is more to emotions in the workplace than just emotional intelligence. The aim of this article is to acquaint managers with intriguing new research that examines both emotional intelligence and the broader issue of emotion, which has been shown to play a powerful role in workplace settings. We show that this research has a strong potential for practical application in organizations within many broad human-resource functions such as selection, performance management, and training, as well as implications for more narrow domains like customer service. We conclude that the study of emotions in organizational settings has provided new and important insights into the way in which people in organizations behave, and we offer advice for managers to enable them to develop and to maintain a positive emotional climate in their organizations.

A decisão técnica num serviço de radiologia de urgência hospitalar: o caso dos técnicos de radiologia do Hospital de São José (Centro Hospitalar de Lisboa — Zona Central)

Mestrado em Intervenção Sócio-Organizacional na Saúde - Ramo de especialização: Políticas de Administração e Gestão de Serviços de Saúde

O perfil do utilizador abusivo dos Serviços de Urgência Portugueses: um estudo no Hospital de São João

A afluência desmedida aos Serviços de Urgência é uma questão que acarreta preocupações a nível financeiro. Contribui para este fato, a mentalidade da população, que acredita que este serviço oferece mais facilidades de acesso, dispõe de mais recursos e fornece melhores cuidados de saúde. Novas medidas foram preconizadas, como o aumento das taxas moderadoras, para tentar travar este fenómeno. No entanto, apesar da descida dos episódios de urgência em cerca de 10%, em Portugal, estudos apontam para valores na ordem dos 30-35% de episódios não urgentes. Assim, torna-se importante que não só se enfatizem as novas medidas, como se eduque a população com vista à correta utilização destes serviços, através de campanhas de sensibilização. Torna-se, assim, necessário que se chegue ao perfil do utilizador abusivo. Para a identificação de um perfil de abusividade, foram solicitados dados de episódios de urgência ocorridos durante um período de 6 meses no Hospital de São João, tendo depois sido estimado um modelo de regressão logística. A metodologia permite identificar quais as características que influenciam uma utilização abusiva do serviço e quantificar o impacto de cada uma destas características na probabilidade de um utente apresentar um comportamento abusivo. Concluiu-se que, uma mulher entre os 18-30 anos, que resida em Vila Nova de Gaia, recorra à urgência durante a noite tendo-lhe sido atribuída uma pulseira azul e seja abrangida pelo Serviço Nacional de Saúde, apresenta 91,92% de probabilidade de utilizar este serviço de forma abusiva. Contrariamente, um homem com mais de 60 anos, residente na Maia, que recorra ao serviço durante o dia, esteja isento do pagamento de taxas moderadoras e seja abrangido pela ADSE, e lhe seja atribuída uma pulseira laranja, apresenta apenas 39,93% de probabilidade de ter um comportamento abusivo. Estes resultados são importantes para definir campanhas de sensibilização que diminuam comportamentos abusivos.

Etiology and severity of community acquired pneumonia in children from Uruguay: a 4-year study

The 4-year study (1987-1990) covered the major clinical-epidemiological characteristics of pneumonia in children as diagnosed at the emergency service of the Children's Hospital, as well as etiologies, and factors involved in the most severe cases. Etiology was determined in 47.7% of the 541 pneumonia cases, involving 283 pathogens of which 38.6% were viruses and 12.6% bacteria. Viral and mixed etiologies were more frequent in children under 12 months of age. Bacteria predominated in ages between 6 and 23 months. Among the viruses, respiratory syncytial virus predominated (66%). The bacterial pneumonias accounted for 12.2% of the recognized etiologies. The most important bacterial agents were S. pneumoniae (64%) and H. influenzae (19%). H. influenzae and mixed infections had a relevant participation during the 1988 season, pointing to annual variations in the relative participation of pathogens and its possible implication in severity of diseases. Correlation of severity and increased percentage of etiological diagnosis was assessed: patients with respiratory rates over 70 rpm, or pleural effusion and/or extensive pulmonary parenchyma compromise yielded higher positive laboratory results. Various individual and family risk factors were recognized when comparing pneumonia children with healthy controls.

Caracterização da utilização da urgência pediátrica num hospital da área metropolitana de Lisboa

RESUMO - Introdução: Actualmente o uso excessivo dos serviços de Urgência Pediátrica hospitalares constitui uma das preocupações de gestores e administradores hospitalares. Esta má utilização pode contribuir para o aumento descomedido dos custos uma vez que a procura não é adequada para este tipo de serviço. A procura de respostas rápidas aos problemas de saúde contribui para a afluência exagerada e por vezes injustificada por parte da população. Objectivo: O objectivo deste estudo foi efectuar a caracterização da utilização da urgência pediátrica num hospital da área metropolitana de Lisboa, no sentido de compreender se existe, ou não, procura injustificada de cuidados de saúde. Material e métodos: Foi utilizado como suporte metodológico uma abordagem quantitativa, num estudo descritivo - correlacional. Foram analisados 36932 episódios de Urgência Pediátrica ocorridos num período de 6 meses (Julho 2010 a Janeiro 2011). Resultados: A amostra é constituída por 53,6% utentes do sexo masculino e por 46,4% do sexo feminino; onde o intervalo de idades mais representativo situa-se entre o 1 ano e 5 anos de idade. O concelho de Sintra apresenta 61% dos episódios, no entanto proporcionalmente o concelho de Amadora recorre mais à Urgência Pediátrica com 7,48% dos episódios. O dia com maior afluência é Segunda-feira com 17% dos episódios; 75% dos epsiódios ocorre entre as 8h - 20h, periodo de funcionamento dos Centros de Saúde. Foram considerados como não urgentes, 54,9% dos episódios, 88,8% destes são encaminhados para o Centro de Saúde. São não referenciados 90% dos episódios. Existe evidência de utilização injustificada do Serviço de Urgência Pediátrica por 49,5% dos utentes. Verifica-se que a utilização do serviço de urgência depende da residência dos utentes (p=0,001), a população da Amadora recorre mais à urgência. Existe evidência de relação entre o dia da semana e o acesso injustificado (p <0,001), quinta-feira apresenta 17,3% dos episódios não justificados. A recorrência injustificada ao serviço de urgência não depende do género (p=0,137). Existe relação entre a idade e a recorrência justificada, sendo estatisticamente significativa (p=0,006). Conclusão: Pode concluir-se que a “sobre utilização” e “inadequação” da procura são fenómenos presentes no Serviço de Urgência Pediátrica. Assim urgem medidas de contenção da utilização indevida, passando estas provavelmente por uma consciencialização e educação da população. - ABSTRACT - Introduction: Currently the overuse of Pediatric Emergency hospital services is a major concern of managers and hospital administrators. This misure may contribute to increased costs because of the inordinate demand is not appropriate for this type of service. The demand for rapid response to health problems contributing to the influx exaggerated and sometimes unjustified by the population. Objective: The aim of this study was carried out to characterize the use of emergency pediatric hospital in the metropolitan area of Lisbon, in order to understand whether there is or not unjustified demand for health care. Methods: We used it as a methodological support a quantitative approach, a descriptive study - correlation. We analyzed 36,932 episodes of pediatric emergency occurring in a period of six months (July 2010 to January 2011). Results: The sample consists of 53.6% of male users and 46.4% female, where the most representative age range is between 1 and 5 years old. The Municipality of Sintra has 61% of the episodes, but the proportion of the county Amadora Pediatric Emergency appeals more to the 7.48% of the episodes. Monday 17% of the episodes is the busiest day, 75% of episodes occurs between 8 am - 20 h period of operation of the Health Centres were considered non-urgent, 54.9% of episodes, 88.8 % of these are referred to the Health Center They are not referenced 90% of episodes. There is evidence of unjustified use of the Pediatric ER for 49.5% of users. It appears that the use of emergency service depends on the residence of users (p = 0.001), the population of Amadora uses more urgency. There is evidence of a relationship between the day of the week and unjustified access (p <0.001), Thursday shows 17.3% of the episodes are not justified. Recurrence unjustified the emergency room does not depend on gender (p = 0.137). There is a relationship between age and recurrence justified statistically significant (p = 0.006). Conclusion: It can be concluded that "on use" and "inadequacy" of demand phenomena are present in the Pediatric ER. So urge measures to curb misuse, these probably passing an awareness and education of the population.

Oclusão Intestinal. Experiência da Urgência do H.S.José 1981-1991

Os Autores descrevem a experiência, em oclusão intestinal, da Unidade de Urgência Cirúrgica dos Hospitais Civis de Lisboa (UUC-HCL), no período de 10 anos, decorrido entre Novembro de 1981 e Novembro de 1991, estimando que esta entidade patológica tenha constituído cerca de 15% da casuística de cirurgia geral daquele Serviço. Os dados referentes aos 3679 doentes, operados de urgência por oclusão intestinal, foram reunidos num ficheiro informatizado e a sua análise global é descrita recorrendo à representação gráfica dos elementos mais relevantes. Foi semelhante a distribuição por sexos : feminino (49%) e masculino (5 1%). A forma mecânica de oclusão (94%)teve como patologias mais frequentes: a hérnia estrangulada (1604 casos), a brida (568 casos) e o cancro (713 casos); e a forma dinâmica ou funcional (6%) teve, como principal ocorrência, a isquémia intestinal (143 casos). A terapêutica cirúrgica foi avaliada de forma geral. No entanto, comenta-se, brevemente, a evolução registada no tratamento primário do cancro colorrectal em oclusão (625 casos). A taxa de mortalidade global foi de 10,8% (adulto). Em termos relativos, teve como principais expressões: (39%) na isquémia intestinal, (23%) no cancro e (22%) no volvo intestinal.