Supporting the Management of the Knowledge Flow from the Customers in CRM through a VCE

Knowledge flow from the customers is an important resource for a company and therefore it should engage its customers in knowledge co-creation. Through providing a virtual customer environment (VCE) as knowledge creation and sharing platform a company can obtain this type of knowledge, which is important for strategic purposes. In the VCE the members of the virtual customer community (VCC) create and share knowledge individually and collectively in diverse roles, utilizing many interaction facilities. Creating a functional VCE is not either easy or quick task and a company needs to analyze various issues carefully. Providing such a VCE in which customers want to share their experiences and insights is however worth of considering, since it brings many benefits for the company. In this research the main benefit is stated as the supportative role of the VCE in the better management of the knowledge flow from the customers.

The governmental organization's role in railway freight market's liberalization -building knowledge through Swedish and Polish operators' experiences

Globalization has increased transport aggregates’ demand. Whilst transport volumes increase, ecological values’im portance has sharpened: carbon footprint has become a measure known world widely. European Union together with other communities emphasizes friendliness to the environment: same trend has extended to transports. As a potential substitute for road transport is noted railway transport, which decreases the congestions and lowers the emission levels. Railway freight market was liberalized in the European Union 2007, which enabled new operators to enter the markets. This research had two main objectives. Firstly, it examined the main market entry strategies utilized and the barriers to entry confronted by the operators who entered the markets after the liberalization. Secondly, the aim was to find ways the governmental organization could enhance its service towards potential railway freight operators. Research is a qualitative case study, utilizing descriptive analytical research method with a normative shade. Empirical data was gathered by interviewing Swedish and Polish railway freight operators by using a semi-structured theme-interview. This research provided novel information by using first-hand data; topic has been researched previously by utilizing second-hand data and literature analyses. Based on this research, rolling stock acquisition, needed investments and bureaucracy generate the main barriers to entry. The research results show that the mostly utilized market entry strategies are start-up and vertical integration. The governmental organization could enhance the market entry process by organizing courses, paying extra attention on flexibility, internal know-how and educating the staff.

Roles of leadership in complex environments : Enhancing Knowledge Flows in Organisational Constellations through Practice-Based Innovation Processes

Global challenges, complexity and continuous uncertainty demand development of leadership approaches, employees and multi-organisation constellations. Current leadership theories do not sufficiently address the needs of complex business environments. First of all, before successful leadership models can be applied in practice, leadership needs to shift from the industrial age to the knowledge era. Many leadership models still view leadership solely through the perspective of linear process thinking. In addition, there is not enough knowledge or experience in applying these newer models in practice. Leadership theories continue to be based on the assumption that leaders possess or have access to all the relevant knowledge and capabilities to decide future directions without external advice. In many companies, however, the workforce consists of skilled professionals whose work and related interfaces are so challenging that the leaders cannot grasp all the linked viewpoints and cross-impacts alone. One of the main objectives of this study is to understand how to support participants in organisations and their stakeholders to, through practice-based innovation processes, confront various environments. Another aim is to find effective ways of recognising and reacting to diverse contexts, so companies and other stakeholders are better able to link to knowledge flows and shared value creation processes in advancing joint value to their customers. The main research question of this dissertation is, then, to seek understanding of how to enhance leadership in complex environments. The dissertation can, on the whole, be characterised as a qualitative multiple-case study. The research questions and objectives were investigated through six studies published in international scientific journals. The main methods applied were interviews, action research and a survey. The empirical focus was on Finnish companies, and the research questions were examined in various organisations at the top levels (leaders and managers) and bottom levels (employees) in the context of collaboration between organisations and cooperation between case companies and their client organisations. However, the emphasis of the analysis is the internal and external aspects of organisations, which are conducted in practice-based innovation processes. The results of this study suggest that the Cynefin framework, complexity leadership theory and transformational leadership represent theoretical models applicable to developing leadership through practice-based innovation. In and of themselves, they all support confronting contemporary challenges, but an implementable method for organisations may be constructed by assimilating them into practice-based innovation processes. Recognition of diverse environments, their various contexts and roles in the activities and collaboration of organisations and their interest groups is ever-more important to achieving better interaction in which a strategic or formal status may be bypassed. In innovation processes, it is not necessarily the leader who is in possession of the essential knowledge; thus, it is the role of leadership to offer methods and arenas where different actors may generate advances. Enabling and supporting continuous interaction and integrated knowledge flows is of crucial importance, to achieve emergence of innovations in the activities of organisations and various forms of collaboration. The main contribution of this dissertation relates to applying these new conceptual models in practice. Empirical evidence on the relevance of different leadership roles in practice-based innovation processes in Finnish companies is another valuable contribution. Finally, the dissertation sheds light on the significance of combining complexity science with leadership and innovation theories in research.

La fragmentation juridique de la terre en droit privé : étude des représentations sociales et historiques de la terre dans la tradition romaniste

Jusqu’à une époque récente, un juriste étudiait un modèle juridique donné car il le considérait comme le meilleur. Telle est la constatation formulée par les comparatistes Antonio Gambaro, Rodolfo Sacco et Louis Vogel dans les premières lignes de leur Droit de l’Occident et d’ailleurs. Cette attitude cadre difficilement avec le contexte globalisant actuel. En revanche, un nombre croissant de juristes manifestent un intérêt renouvelé à l’égard du génie propre aux différentes traditions juridiques. À l’intérieur même d’une tradition juridique, un recul théorique est parfois nécessaire afin de mieux en apprécier la sagesse. Pour H. Patrick Glenn, la tradition juridique est vivante et évolutive. Le droit civil privé du Québec, branche de la tradition romaniste, constitue la résultante d’un processus de transmission de connaissances juridiques dont la pertinence est constamment mise à l’épreuve du temps et du contexte social. Très tôt, les dépositaires du savoir issu de la tradition romaniste ont cherché à définir la place de l’être humain dans la nature et cela, à toute époque confondue. La relation humaine avec la terre a fait l’objet de réflexions juridiques poussées dans le droit classique comme dans le droit moderne. Le droit des biens privé du Québec, branche fondamentale du droit civil, a intériorisé et adapté la somme de ce savoir à son propre contexte social et historique. La conception juridique de la terre a varié considérablement à l’intérieur même de la tradition romaniste. Ce mémoire propose une étude des représentations sociales et historiques de la terre dans la tradition romaniste. Cette étude a été menée en recourant à une approche interdisciplinaire du droit qui puise dans le savoir des disciplines philosophiques et historiques. Au terme de cette analyse, il sera établi que la structure de la propriété civiliste a conduit à une fragmentation juridique de la terre en autant d’utilités qu’il est techniquement possible pour l’être humain d’en tirer.

Evaluation of strategic knowledge of students through authentic tasks of writingin science classroom

The difficulties at evaluating strategic knowledge have been connected to the use of deconxetualized tests that, at the end, do not involve the use of this knowledge. For this reason, an interest in developing authentic writing tasks that offer advantages for these kinds of evaluation have arisen. Throughout this research, authentic writing tasks were developed in a natural sciences class, with the purpose of evaluating the students' strategic knowledge. Different instruments were used to collect data, e.g. Interviews, questionnaires, a self-inform, as well as three samples of writing by the students, with the objective of analyzing the changes that occurred between one and the others, as well as to determine the decisions that students made in order to complete the assigned tasks successfully. An authentic writing task gives great opportunities to evaluate strategic knowledge. These tasks lead students to arrange their knowledge about the topic in hand, organize and adapt it to fit the objectives and the audience, also, it allows them to control and adjust their decisions on the task. This last stage became the perfect opportunity to take notes on the knowledge and regulation of cognitive processes that the students brought into play, as well as to evaluating their understanding of writing and the demands given on the different discursive genres. As a result, the students showed different degrees of strategic knowledge in the task. The students who showed a better strategic knowledge trust in their structural abilities know about discursive genres and have a good performance in basic linguistic abilities. The students who showed weak strategic knowledge distrust their writing skills, seem extremely worried about organizing the content of their texts, fail when checking their writings, and overlook or are unaware of the basic requirements of the discursive genre they are asked to exemplify. It appears that the previous knowledge and experiences at writing the students have been exposed to may affect the strategic knowledge shown when writing in this subject. 

Tradition stereotypes and cultural resistance through building forms: the case of Yemen

Até Maio de 1990 o que é hoje a República do Yemen dividia-se entre dois estados separados: a República Árabe do Yemen também conhecida como Yemen do Norte e a República Popular Democrática do Yemen, ou Yemen do Sul. A Reunificação implicou uma complexa e delicada distribuição de poderes em que o presidente do Yemen do Norte ficava o presidente do novo país e o presidente do Yemen do Sul o seu vice-presidente. Isto era um acordo difícil de se aguentar e em pouco tempo o vice presidente chefiou uma tentativa de secessão que levou a uma curta Guerra civil ganha pelo presidente estabelecido.A partir daí a intenção óbvia de criar um carácter nacional homogéneo manifestou-se em acções como a transfusão da população do sul para norte e vice-versa. Do ponto de vista específico de uma gramática arquitectónica, um dos aspectos mais evidentes para um visitante agora é a difusão de estereótipos característicos das cidades do norte e que parece estarem a ser muito bem aceites, por muito estranhos que apareçam no tecido consolidado pelas maneiras próprias de construir no sul. Percebe-se que se apresentam como uma versão deste tempo de um “Estilo Yemenita” que é suposto sobrepor-se à enorme variedade de tradições regionais de construção, tal como foram documentadas por este autor em publicações anteriores.Contudo isto não é uma regra geral; e um caso exemplar é o do Hadramaute onde uma sólida tradição de construção em terra ao serviço de uma linguagem arquitectónica com uma forte identidade não perdeu nenhum do seu vigor. Isto pode-se explicar por várias razões mas há uma que é abertamente expressa: o sentido de identidade dos Hadramitas e a resistência que parecem opor a quaisquer influências que ameacem a relativa independência que mantiveram ao longo da sua história.Este artigo tenta ilustrar o confronto entre os estereótipos do que deseja ser uma representação de “arquitectura nacional” e os sinais identitários de formas e técnicas, umas consolidadas outras em evolução, tal como se observaram numa área significativa do Hadramaute durante o trabalho de campo levado a cabo em 2006.