KEY COMPONENTS OF TEAMWORK AND THE SERVICE (TO) YOU (A) (A) DOMESTIC (A) AND EXTERNAL (A)

The article examines a range of components for the customer service from the point of view of marketing.It start with the explanation of several features that are required for a company to crystallize teamwork that finally, after all, will be provided by the success or failure of that company.These features are named: engagement, cooperation, companionship, communication, motivation and leadership.Subsequently, this article presents a section which explores human relationships and conflict management within organizations, with emphasis on attitudes, skills and personality types that present human beings as part of its essence.Finally, this text includes a section that highlights concepts related to customer service and sales techniques that exist today.

PART STUDY OF PERCEPTION OF EDUCATIONAL PROGRAMS IN THE LIBRARY COMMUNITY: OPINION (AS) EMPLOYERS (AS) AND GRADUATES (AS) SCHOOL LIBRARY, DOCUMENTATION AND INFORMATION FOR THE NATIONAL UNIVERSITY

This article provides a brief description of some general aspects of self-evaluation process conducted in the School of Library, Documentation and Information from the National University of Costa Rica, to obtain accreditation from the career of Library and Documentation in 2005 and to achieve re-accreditation in 2009.The objective consists in a comparison between the two evaluation processes from the point of view of two specific sectors, employers and graduates, and presents the views provided by each of them as a partial analysis of the social impact assessment of educational programs in the community librarianship as a first input to raise awareness of the importance of these studies in the institutional and national level.

LIBRARY: A DEFINITION FROM ANOTHER CONTEXT

This essay presents a series of discussions revolving around the discipline of library professionals who are trained in it.It covers the concept of Library from the formal point of view, contributed by some authors and dictionaries, but also from the particular vision of the author, who conceptualized from the working level, academy, research and daily contact with users.Therefore, it is a short journey from the traditional to the current reality with the inclusion of information technology and communication. But above all, a journey of a very personal feel.

Editorial

In this latest installment, the Bulletin Library available to all colleagues three articles and two essays.

CHALLENGES OF EDUCATION IN LINE FOR CHALLENGES TO EDUCATION BIBLIOTEC��LOGOS-DOCENTES/ONLINE-TEACHERS LIBRARIANS

This article tries to reflect about skills that librarian or information specialists should develop to design an online course. Define distance education, online education, and collaborative learning. Establish the importance of community sense. Describe the process to design online courses. Finally, compare the Mexican Librarianship and Information Sciences Schools graduate profiles with the skills required to design online courses.

UPDATE NEEDS OF PROFESSIONAL LIBRARY: Diagnosis of teachers and graduate degree from the School of Library, Documentation and Information (EBDI), National University of Costa Rica

This project is a diagnosis of update needs and training for professionals in bibliotecology and its results will be used for the design of a Program of Permanent training in bibliotecology, which will be implemented in Bibliotecology School, Documentation and Information of the National University.The studied population is composed by all the teachers of Bibliotecology School, Documentation and Information of the National University, in October, 2007, and all the graduated students of licentiate of the EBDI from 2000 to 2007.The results of this investigation were obtained by means of a questionnaire that was filled by each one of the members of these two populations, who corresponded to 25 teachers of the EBDI and 18 graduates of licentiate. This one also presents the information that was obtained in interviews realized to the managers of the principal institutions who are professionals contracted in bibliotecology.The results obtained of this diagnosis will allow the elaboration of the Program of Permanent training in bibliotecology, considering the formative needs of the professionals in bibliotecology of the EBDI. This project includes the following products:a) Description of the social and demographic characteristics of teachers and of graduated of licentiate of the EBDI.b) Diagnosis of needs to update and training of bibliotecology professional teachers and of graduated of licentiate of the EBDI.c) Determination of the knowledge and skills that the needs to satisfy what big employers ask for.d) Recommendations for the program. Implementation.

PERSPECTIVE FROM THE OPTICAL SCANNING OF COPYRIGHT

Digitalization is, nowadays, a very important mechanism to help information get where it���s needed, thanks specially to the universality of internet access. However, it carries within the responsibility of making a good use of it, in means of copyright, guarding the existing legislation in Costa Rica and the international agreements in which the country takes part. Legislation allows, under certain premises, the use of digitalization. Nevertheless, it���s necessary to define the parameters in which these premises will be applied, so it���s used correctly.

DOCUMENT CONTROL OF MARINE BIODIVERSITY GULF OF NICOYA, COSTA RICA

In Costa Rica, the documentary check is carried out, is insufficient, the increase in book production, making it difficult to keep track of document production in different formats or themes.Therefore it is necessary to have a documentary Control of Marine Biodiversity of the Gulf of Nicoya, Costa Rica, including from 1882 to early 2006, to serve as a contribution to cultural and scientific heritage, benefiting users and researchers concerned in the issue of marine biodiversity.This control will help to rescue the national and individual identity, being a contribution to national and universal document control, performed with standards set at national, regional or international helps to have the information, properly systematized, it is also a legacy to research in marine sciences and coastal favor the National University of Costa Rica currently has two stations in marine biology and coastal area at the sole attraction the Gulf of Nicoya, Costa Rica.

Editorial

Este ejemplar del Bolet��n Bibliotecas presenta algunos aportes resultados de la investigaci��n, inquietudes y aspectos, considerandos de inter��s y porque no, preocupaci��n en temas como usuarios, servicios, calidad y vulnerabilidad a la que estamos expuestos ante desastres.

ESTUDIO DE USUARIOS(AS) DE LAS COMUNIDADES JARDINES 1 Y JARDINES 2 QUE ATIENDE LA BIBLIOTECA INFANTIL ���MIRIAM ��LVAREZ BRENES��� Heredia, Costa Rica

Este documento describe el proceso que se llev�� a cabo para conocer las necesidades de informaci��n de los(as) usuarios(as) reales y potenciales de las comunidades Jardines Universitarios 1 y Jardines Universitarios 2 que atiende la Biblioteca Infantil ���Miriam ��lvarez Brenes��� de la Universidad Nacional. Adem��s presenta las conclusiones y recomendaciones generadas por el estudio de usuarios(as), as�� como la caracterizaci��n actualizada de las comunidades meta contempladas en el estudio.��

CONSERVACI��N PREVENTIVA DE DOCUMENTOS

Por su car��cter constitutivo y al estar frecuentemente expuestos a factores y mecanismos de alteraci��n, los documentos en soporte de papel sufren constantes cambios en su composici��n f��sica y funcional, lo cual pone en peligro la informaci��n consignada en ellos. En pa��ses de clima tropical como el nuestro, este riesgo es mucho mayor, ya que las condiciones ambientales propician la aparici��n m��s frecuente de agentes adversos a la estructura molecular del papel mismo.Por consiguiente, los funcionarios a cargo de la producci��n, organizaci��n y facilitaci��n de documentos p��blicos y privados, as�� como quienes conservan materiales de ��ndole particular, tienen la responsabilidad de crear condiciones ambientales, estructurales y administrativas propicias, con el objeto de garantizar la perdurabilidad de sus acervos documentales para las futuras generaciones.Dado que la cultura costarricense usualmente se enfoca en ���apagar el fuego��� cuando el incendio est�� en pleno desarrollo, es que se considera prioritario impulsar y propiciar pol��ticas preventivas para que los documentos que se produzcan en las instituciones p��blicas, surjan y se conserven en condiciones ��ptimas para su conservaci��n permanente.��

BIBLIOGRAFIA ESPECIALIZADA DEL CANT��N CENTRAL DE LA PROVINCIA DE HEREDIA, COSTA RICA, 1824-2003

Las bibliograf��as han formado parte del quehacer de personas interesadas en rescatar el patrimonio documental del pa��s, las cuales se realizaron con el fin de hacer un inventario de la producci��n impresa del pa��s.Con el crecimiento de la producci��n documental la bibliograf��a toma una nueva concepci��n, se dejan de elaborar bibliograf��as universales dada la dificultad de abarcar todo lo publicado en el mundo para dar paso a las bibliograf��as nacionales y las especializadas.La bibliograf��a especializada facilita el trabajo intelectual, orienta al usuario entre las enormes cantidades de informaci��n, adem��s, le permite identificar informaci��n m��s pertinente, obteniendo como producto final la generaci��n de m��s conocimiento.Esta investigaci��n consisti�� en realizar una bibliograf��a especializada del Cant��n Central de Heredia, se tomaron en cuenta organismos locales y nacionales

Editorial

En el marco del 30 aniversario de la Escuela de Bibliotecolog��a, Documentaci��n e Informaci��n de la Universidad Nacional, Costa Rica, se presenta el n��mero 25 del bolet��n Bibliotecas, el cual cuenta con la participaci��n no solo de especialistas e investigadores del exterior, sino tambi��n de profesores de la Escuela.Encabeza el bolet��n, un art��culo producto de una investigaci��n sobre los procedimientos pedag��gicos utilizados en el curso pr��ctica supervisada, la formaci��n del profesional y su incursi��n en el ��mbito laboral por medio de la pr��ctica profesional.��Qu�� requiere Am��rica Latina en materia de formaci��n bibliotecol��gica? Es la pregunta que solemos hacer para responder a un usuario cada vez m��s exigente, rodeado de grandes cantidades de informaci��n que lo abruma y que, para desempe��arse con ��xito en un mundo globalizado requiere el conocimiento que le permita seleccionar y utilizar esta informaci��n de manera eficiente, raz��n que le lleva a demandar servicios eficaces y efectivos.��

CONTROL DOCUMENTAL SOBRE GRUPOS ��TNICOS IND��GENAS COSTARRICENSES: 1980-2003

En Costa Rica se ha hecho poco por realizar el control documental nacional sobre grupos ��tnicos ind��genas, esto puede ser tipificado como una debilidad, dos obras son el universo de fuentes de referencia.La necesidad de contar con el control documental sobre/de grupos ��tnicos ind��genas costarricenses entre 1980-2003, es el prop��sito que persigui�� esta investigaci��n, adem��s brindar un aporte de valor hist��rico, cultural y cient��fico a aquellas personas interesadas en la tem��tica ind��gena costarricense.Este control documental pretende agrupar la tem��tica en estudio de dicho per��odo. Es importante mencionar que en Costa Rica existen controles documentales sobre otras tem��ticas, no as�� de la tem��tica ind��gena.Este control facilitar�� el rescate de la cultura ind��gena costarricense, es un aporte al control documental nacional y universal, contiene documentos de los años comprendidos entre 1980-2003, el mismo es fundamental para el acceso y disponibilidad de la informaci��n que forma parte de la actividad propia del profesional en bibliotecolog��a, el cual se realiza d�� acuerdo con las normas y criterios establecidos a nivel nacional e internacional. Adem��s servir�� y contribuir�� como antecedente para futuros controles documentales sobre esta tem��tica.

RESUMEN DE LA VIDEOCONFERENCIA: ALFABETIZACION INFORMACIONAL Y EL ROL DE LA BIBLIOTECA

La alfabetizaci��n en el uso de la informaci��n, conocida como ALFIN o tambi��n como el desarrollo de habilidades informativas es un tema fundamental para los educadores en este momento. En este art��culo vamos a: definir el concepto de alfabetizaci��n en el uso de la informaci��n, explicar las normas de ALFIN - las habilidades/conocimientos b��sicos que definen este concepto, investigar diferentes modelos para impartir estos conocimientos/habilidades, y mirar los cambios que deben ocurrir para tener un programa de ALFIN.