Gestão de informação académica com base na Web: um sistema de apoio a programas de pós-graduação

Esta dissertação descreve o processo de desenvolvimento de um sistema de informação para a gestão da informação académica de programas de pósgraduação - Sistema WebMaster - que tem como objectivo tornar aquela informação acessível aos utilizadores através da World Wide Web (WWW). Começa-se por apresentar alguns conceitos que se julgam relevantes para a compreensão da problemática dos sistemas de informação em toda a sua abrangência numa determinada organização, particularizando alguns conceitos para o caso das universidades. De seguida reflecte-se sobre os sistemas de informação com base na Web, confrontando-se os conceitos de Web Site (tradicional) e aplicação Web, a nível de arquitectura tecnológica, principais vantagens e desvantagens, fazendo-se, ainda, uma breve referência às principais tecnologias para a construção de soluções com geração dinâmica de conteúdos. Por último representa-se o sistema WebMaster ao longo das suas diferentes etapas de desenvolvimento, desde a análise de requisitos, projecto do sistema, até à fase da implementação. A fase análise de requisitos foi levada a cabo através de um inquérito realizado aos potenciais utilizadores no sentido de identificar as suas necessidades de informação. Com base nos resultados desta fase apresenta-se o projecto do sistema numa perspectiva conceptual, navegacional e de interface de utilizador, fazendo uso da metodologia OOHDM - Object-Oriented Hypermedia Design Method. Finalmente, passa-se à fase da implementação que, com base nas etapas anteriores e nas tecnologias seleccionadas na fase do planeamento, proporciona um espaço interactivo e de troca de informação a todos os interessados da comunidade académica envolvidos em cursos de pós-graduação.

Beyond the artefact and techno-centricity: towards process-centric understanding of architecture - alternative facilitation strategies and proposals

The artefact and techno-centricity of the research into the architecture process needs to be counterbalanced by other approaches. An increasing amount of information is collected and used in the process, resulting in challenges related to information and knowledge management, as this research evidences through interviews with practicing architects. However, emerging technologies are expected to resolve many of the traditional challenges, opening up new avenues for research. This research suggests that among them novel techniques addressing how architects interact with project information, especially that indirectly related to the artefacts, and tools which better address the social nature of work, notably communication between participants, become a higher priority. In the fields associated with the Human Computer Interaction generic solutions still frequently prevail, whereas it appears that specific alternative approaches would be particularly in demand for the dynamic and context dependent design process. This research identifies an opportunity for a process-centric and integrative approach for architectural practice and proposes an information management and communication software application, developed for the needs discovered in close collaboration with architects. Departing from the architects’ challenges, an information management software application, Mneme, was designed and developed until a working prototype. It proposes the use of visualizations as an interface to provide an overview of the process, facilitate project information retrieval and access, and visualize relationships between the pieces of information. Challenges with communication about visual content, such as images and 3D files, led to a development of a communication feature allowing discussions attached to any file format and searchable from a database. Based on the architects testing the prototype and literature recognizing the subjective side of usability, this thesis argues that visualizations, even 3D visualizations, present potential as an interface for information management in the architecture process. The architects confirmed that Mneme allowed them to have a better project overview, to easier locate heterogeneous content, and provided context for the project information. Communication feature in Mneme was seen to offer a lot of potential in design projects where diverse file formats are typically used. Through empirical understanding of the challenges in the architecture process, and through testing the resulting software proposal, this thesis suggests promising directions for future research into the architecture and design process.

Sistemas de informação para a gestão turística

Nowadays, to be competitive in society means to have a technological framework that fi ts customer responses. In tourism, the need for ICT (Information and Communication Technologies) is even more important, since to sell the tourist product it is crucial to disclose the information that characterizes it, plus, it is necessary to organize, manage and deal with it in accordance with the tourists’ expectations. After the tourist product has been consumed, it is important to share the experience with other travellers. The process of purchase and consumption of a tourist product is possible only if tourists and professionals have access to the information required, and for this it is necessary to use systems that can: manage results, flights and customer loyalty, distribute information and travel planning, among other things. All these systems have tourist information management in common, which leads to the conclusion that they are indispensable to tourism. This paper presents several information systems that coexist in the tourism sector, as well as those used in tourist distribution channels. Finally we show the trends that these systems are causing in tourism.

Agent-Based Modeling of Deshopping Behaviour: A Single Shop Model with Multiple Deshoppers

Deshopping is rapidly turning into a modern day scourge for the retailers worldwide due to its prevalence and regularity. The presence of flexible return policies have made retail return management a real challenging issue for both the present and the future. In this study, we propose and develop a multi-agent simulation model for deshopper behavior in a single shop context. The background, theoretical underpinning, logical and computational model, experiment design and simulation results are reported and discussed in the paper.

Using SysML in systems design

System of systems involves several secondary systems working together with its creation gathering the knowledge of several distinct disciplines and teams, each one with their own background and methods, leading to a difficult communication between them. SysML, a language originated from UML, enables that communication, without background interference, with the use of a rich notation for systems design. This paper analyzes its use through the experience gained in the design of a chemical system with SysML.

Integração de um sistema de gestão de informação clínica hospitalar numa unidade de cuidados continuados

O crescimento da população idosa impõe o desenvolvimento de serviços de qualidade orientados para as necessidades comuns desta faixa etária. A área dos cuidados continuados corresponde a um segmento em crescimento com um forte potencial de desenvolvimento no que concerne ao domínio dos sistemas de informação (SI). O presente trabalho pressupõe o acompanhamento do processo de integração de um SI de uma Unidade Hospitalar (UH) numa Unidade de Cuidados Continuados (UCC) para idosos. A análise envolveu o recurso à Teoria Actor-network (ANT), enquanto posicionamento teórico de relevo para o desenvolvimento de SI. Esta teoria coloca, equitativamente, em destaque os factores humano e não humano como concorrentes para o sucesso no desenvolvimento de um SI. O processo em destaque neste trabalho envolveu a análise compreensiva dos SI das unidades de saúde envolvidas; monitorização e descrição do processo de integração do SI de inspiração hospitalar na UCC; avaliação do resultado final; estabelecimento de requisitos fundamentais para o desenho de um SI adaptado a uma organização prestadora de cuidados continuados a idosos. Estas etapas foram desenvolvidas tendo por base a concretização de 3 ciclos, integradores dos conceitos da ANT com o processo de Engenharia de Requisitos: Ciclo 1 - análise do sistema sócio-técnico; Ciclo 2 – desenho do novo sistema sócio-técnico; Ciclo 3 – transformação da rede sócio-técnica. A metodologia inerente ao processo envolveu a análise documental, realização de notas de campo, entrevista e questionário. Os requisitos são apresentados através da conceptualização de um SI denominado Gestão de Cuidados Residenciais (GCR). Conclui-se, que para que um SI resulte com eficácia, eficiência e efetividade para uma organização, deverá revelar-se adaptado ao propósito e missão da organização em causa, sob pena de induzir fragilidade ao ciclo operacional e ao modelo de gestão de informação.

Gestão de multi-projeto no processo de desenvolvimento de produto

No âmbito da unidade curricular Dissertação/Projeto/Estágio do 2º ano do Mestrado em Engenharia mecânica – Ramo Gestão Industrial do Instituto Superior de Engenharia do Porto, o presente trabalho de dissertação foi enquadrado num projeto de desenvolvimento de ferramentas de apoio à gestão de projetos. O projeto foi desenvolvido no Instituto de Engenharia Mecânica e Gestão Industrial (INEGI) na unidade de Desenvolvimento de Produto e Sistemas (DPS). A realização deste projeto teve como objetivo o desenvolvimento e adequação de ferramentas de apoio à gestão de multi-projeto no processo de desenvolvimento de produto na organização em estudo – o INEGI – DPS. A gestão de projetos tem hoje uma grande importância nos resultados das empresas essencialmente em virtude da necessidade de estas competirem num mundo em grande mudança com concorrentes ferozes, em que a capacidade de responder às mudanças a tempo e de uma forma integrada se torna cada vez mais importante. A atividade levada a cabo pela DPS impõe a necessidade de uma gestão de projetos mais eficaz e eficiente suportada numa gestão de informação centralizada. O presente projeto de investigação teve, numa primeira fase, uma adaptação à organização em estudo. De seguida, foi conduzida uma revisão da literatura com o objetivo de se obter a fundamentação teórica necessária ao desenvolvimento de ferramentas com base nas metodologias lean. Prosseguiu com o levantamento da situação inicial da organização e com a identificação dos problemas existentes na gestão de projetos. Incluiu também uma revisão e análise das ferramentas existentes na unidade em estudo. Este conhecimento permitiu delinear uma visão para guiar o desenvolvimento das ferramentas. Após a definição da visão foi, então, realizado o desenvolvimento das ferramentas de auxílio à gestão multi-projeto na organização. A concretização deste trabalho resultou no desenvolvimento de três ferramentas de auxílio à gestão multi-projeto na unidade. Estas ferramentas tornam o processo de gestão de projetos mais simples e fácil de assimilar, requerendo apenas alguns inputs por parte dos colaboradores. Estas ferramentas estão apoiadas nos pilares do lean, e deste modo estão vocacionadas para reduzir o desperdício, promover a melhoria contínua, aumentar o desempenho global dos vários atores nos projetos de modo a entregar mais valor e qualidade superior com menores custos. Acima de tudo, valorizar o trabalho dos colaboradores, tornando-os mais eficientes, eficazes, motivados e comprometidos com a organização.

Interoperability frameworks for competencies and learning outcomes: databases vs ontologies

The changes introduced into the European Higher Education Area (EHEA) by the Bologna Process, together with renewed pedagogical and methodological practices, have created a new teaching-learning paradigm: Student-Centred Learning. In addition, the last few years have been characterized by the application of Information Technologies, especially the Semantic Web, not only to the teaching-learning process, but also to administrative processes within learning institutions. On one hand, the aim of this study was to present a model for identifying and classifying Competencies and Learning Outcomes and, on the other hand, the computer applications of the information management model were developed, namely a relational Database and an Ontology.

A gestão de riscos de negócio e o seu reporte

Dissertação de Mestrado Apresentada ao Instituto de Contabilidade e Administração do Porto para a obtenção do grau de Mestre em Auditoria, sob orientação do Mestre Carlos Mendes.

A gestão de informação nos processos de recrutamento e seleção de candidatos nas empresas de trabalho temporário

Dissertação apresentada ao Instituto Superior de Contabilidade e Administração do Porto para a obtenção do Grau de Mestre em Gestão das Organizações, Ramo de Gestão de Empresas Orientada por Prof. Doutor Eduardo Manuel Lopes de Sá e Silva Coorientada pela Mestre Maria de Fátima Mendes Monteiro Esta dissertação não inclui as críticas e sugestões feitas pelo Júri.

Influence of entrepreneurial orientation in export performance

This study aims at investigating the influence that entrepreneurial orientation has on export performance of Portuguese footwear small and mediumenterprises (SMEs). Therefore, a quantitative methodological approach was used, conducting a descriptive, exploratory and transversal empirical study, having applied a questionnaire to a sample of Portuguese companies exporting footwear. The research results suggest that entrepreneurial orientation enhances export performance in the analysed SMEs, particularly innovation and proactiveness, through the amount of funds invested, human resources dedicated to this activity, number of new products or services introduced in the market and frequent change in product lines or services and materialization of a long-term perspective, which is accompanied by innovative activities or new businesses. Therefore, the findings sustain the necessity to invest in entrepreneurial orientation as a strategic determinant, which contributes to the growth of small firms in foreignmarkets. Finally, the main limitation of this study is related to the sample size, since it was difficult to find companies willing to collaborate with this kind of research.

From the portolan chart of the mediterranean to the latitude chart of the atlantic

Thesis submitted to the Instituto Superior de Estatística e Gestão de Informação da Universidade Nova de Lisboa in partial fulfillment of the requirements for the Degree of Doctor of Philosophy in Information Management – Geographic Information Systems

Drivers and Barriers of Collaboration in the Value Chain of Paperboard-Packed Consumer Goods

Value chain collaboration has been a prevailing topic for research, and there is a constantly growing interest in developing collaborative models for improved efficiency in logistics. One area of collaboration is demand information management, which enables improved visibility and decrease of inventories in the value chain. Outsourcing of non-core competencies has changed the nature of collaboration from intra-enterprise to cross-enterprise activity, and this together with increasing competition in the globalizing markets have created a need for methods and tools for collaborative work. The retailer part in the value chain of consumer packaged goods (CPG) has been studied relatively widely, proven models have been defined, and there exist several best practice collaboration cases. The information and communications technology has developed rapidly, offering efficient solutions and applications to exchange information between value chain partners. However, the majority of CPG industry still works with traditional business models and practices. This concerns especially companies operating in the upstream of the CPG value chain. Demand information for consumer packaged goods originates at retailers' counters, based on consumers' buying decisions. As this information does not get transferred along the value chain towards the upstream parties, each player needs to optimize their part, causing safety margins for inventories and speculation in purchasing decisions. The safety margins increase with each player, resulting in a phenomenon known as the bullwhip effect. The further the company is from the original demand information source, the more distorted the information is. This thesis concentrates on the upstream parts of the value chain of consumer packaged goods, and more precisely the packaging value chain. Packaging is becoming a part of the product with informative and interactive features, and therefore is not just a cost item needed to protect the product. The upstream part of the CPG value chain is distinctive, as the product changes after each involved party, and therefore the original demand information from the retailers cannot be utilized as such – even if it were transferred seamlessly. The objective of this thesis is to examine the main drivers for collaboration, and barriers causing the moderate adaptation level of collaborative models. Another objective is to define a collaborative demand information management model and test it in a pilot business situation in order to see if the barriers can be eliminated. The empirical part of this thesis contains three parts, all related to the research objective, but involving different target groups, viewpoints and research approaches. The study shows evidence that the main barriers for collaboration are very similar to the barriers in the lower part of the same value chain; lack of trust, lack of business case and lack of senior management commitment. Eliminating one of them – the lack of business case – is not enough to eliminate the two other barriers, as the operational model in this thesis shows. The uncertainty of the future, fear of losing an independent position in purchasing decision making and lack of commitment remain strong enough barriers to prevent the implementation of the proposed collaborative business model. The study proposes a new way of defining the value chain processes: it divides the contracting and planning process into two processes, one managing the commercial parts and the other managing the quantity and specification related issues. This model can reduce the resistance to collaboration, as the commercial part of the contracting process would remain the same as in the traditional model. The quantity/specification-related issues would be managed by the parties with the best capabilities and resources, as well as access to the original demand information. The parties in between would be involved in the planning process as well, as their impact for the next party upstream is significant. The study also highlights the future challenges for companies operating in the CPG value chain. The markets are becoming global, with toughening competition. Also, the technology development will most likely continue with a speed exceeding the adaptation capabilities of the industry. Value chains are also becoming increasingly dynamic, which means shorter and more agile business relationships, and at the same time the predictability of consumer demand is getting more difficult due to shorter product life cycles and trends. These changes will certainly have an effect on companies' operational models, but it is very difficult to estimate when and how the proven methods will gain wide enough adaptation to become standards.

Schémas de classification et repérage des documents administratifs électroniques dans un contexte de gestion décentralisée des ressources informationnelles

Les employés d’un organisme utilisent souvent un schéma de classification personnel pour organiser les documents électroniques qui sont sous leur contrôle direct, ce qui suggère la difficulté pour d’autres employés de repérer ces documents et la perte possible de documentation pour l’organisme. Aucune étude empirique n’a été menée à ce jour afin de vérifier dans quelle mesure les schémas de classification personnels permettent, ou même facilitent, le repérage des documents électroniques par des tiers, dans le cadre d’un travail collaboratif par exemple, ou lorsqu’il s’agit de reconstituer un dossier. Le premier objectif de notre recherche était de décrire les caractéristiques de schémas de classification personnels utilisés pour organiser et classer des documents administratifs électroniques. Le deuxième objectif consistait à vérifier, dans un environnement contrôlé, les différences sur le plan de l’efficacité du repérage de documents électroniques qui sont fonction du schéma de classification utilisé. Nous voulions vérifier s’il était possible de repérer un document avec la même efficacité, quel que soit le schéma de classification utilisé pour ce faire. Une collecte de données en deux étapes fut réalisée pour atteindre ces objectifs. Nous avons d’abord identifié les caractéristiques structurelles, logiques et sémantiques de 21 schémas de classification utilisés par des employés de l’Université de Montréal pour organiser et classer les documents électroniques qui sont sous leur contrôle direct. Par la suite, nous avons comparé, à partir d'une expérimentation contrôlée, la capacité d’un groupe de 70 répondants à repérer des documents électroniques à l’aide de cinq schémas de classification ayant des caractéristiques structurelles, logiques et sémantiques variées. Trois variables ont été utilisées pour mesurer l’efficacité du repérage : la proportion de documents repérés, le temps moyen requis (en secondes) pour repérer les documents et la proportion de documents repérés dès le premier essai. Les résultats révèlent plusieurs caractéristiques structurelles, logiques et sémantiques communes à une majorité de schémas de classification personnels : macro-structure étendue, structure peu profonde, complexe et déséquilibrée, regroupement par thème, ordre alphabétique des classes, etc. Les résultats des tests d’analyse de la variance révèlent des différences significatives sur le plan de l’efficacité du repérage de documents électroniques qui sont fonction des caractéristiques structurelles, logiques et sémantiques du schéma de classification utilisé. Un schéma de classification caractérisé par une macro-structure peu étendue et une logique basée partiellement sur une division par classes d’activités augmente la probabilité de repérer plus rapidement les documents. Au plan sémantique, une dénomination explicite des classes (par exemple, par utilisation de définitions ou en évitant acronymes et abréviations) augmente la probabilité de succès au repérage. Enfin, un schéma de classification caractérisé par une macro-structure peu étendue, une logique basée partiellement sur une division par classes d’activités et une sémantique qui utilise peu d’abréviations augmente la probabilité de repérer les documents dès le premier essai.

Représentation de trajectoires spatiotemporelles dans un système d’information géographique : le cas des activités d’observation de mammifères marins dans le Parc marin du Saguenay – Saint-Laurent

Parc marin du Saguenay - Saint-Laurent, Groupe de recherche et d'éducation sur les mammifères marins, GREMM, excursions aux baleines, bélugas, Tadoussac, règlementation, ArcCatalog, ArcMap.