ROTATIVIDADE DOCENTE EM PROGRAMAS DE PÓS-GRADUAÇÃO EM ADMINISTRAÇÃO: UM ESTUDO DE CASOS MÚLTIPLOS

Esta pesquisa analisa a rotatividade docente como uma variável dependente do contexto em que os PPGAs (Programas de Pós-Graduação em Administração) analisados estão imersos. Portanto, foi adotada a Metodologia de Estudo de Casos Múltiplos com viés em redes sociais. Considera-se que as deliberações regulatórias da CAPES (Coordenação de Aperfeiçoamento de Pessoal de Nível Superior) e símbolos tais como estatutos, regimentos e cânones dos casos analisados neste estudo, influenciam as decisões de demitir. Foram encontrados indícios de que se trata da crença em uma rotatividade funcional como prática emergente no campo das IESs confessionais (UMESP, PUC/SP e UPM) como um recurso para adaptar-se às mudanças propostas pela CAPES. Para tal, com objetivo de produzir melhoras na produtividade científica e enquadrar-se aos critérios de avaliação da CAPES, os coordenadores de PPGA-Ego atribuem à rotatividade docente em outro PPGA-Alter como principal fator de sucesso do PPGA-Alter. As evidências encontradas se fundamentam na inter-subjetividade entre coordenadores de distintos programas dos casos analisados, portanto a rotatividade funcional pode ser dependente do contexto e não se trata de em fenômeno aleatório ou mesmo atomístico. O presente trabalho também contribui para a sugestão de futuros trabalhos, como por exemplo, a rotatividade disfuncional além de outros descritos no final. Em todos os três casos PPGA UMESP, PPGA UPM e PPGA PUC-SP ocorreu mobilidade docente para instituições estatais e particulares, que segundo os coordenadores entrevistados representava um movimento desfavorável sob algum aspecto para os docentes que se demitiram. Neste sentido passa a ser necessário um trabalho específico, eventualmente uma avaliação empírica com base nos constructos de intenção em demitir-se fundamentada nos estudos de Comportamento Organizacional ou Psicologia I/O (Industrial e Organizacional) como Congruência Pessoa-Organização (ARGYRIS, 1973, KRISTOFF, 1996), Modelos de RH (ARTHUR, 1982; MOBLEY, 1982; BAUM, 1993), Modelo Steers e Mowday e outros. Porém contextualizado e estruturado.

Assédio moral na administração pública e a responsabilidade civil do estado

The social and economic changes of the last decades have enhanced the dehumanization of labor relations and the deterioration of the work environment, by the adoption of management models that foster competitiveness and maximum productivity, making it susceptible to the practice of workplace bullying. Also called mobbing, bullying can occur through actions, omissions, gestures, words, writings, always with the intention of attacking the self-esteem of the victim and destroy it psychologically. In the public sector, where relations based on hierarchy prevail, and where the functional stability makes it difficult to punish the aggressor, bullying reaches more serious connotations, with severe consequences to the victim. The Federal Constitution of 1988, by inserting the Human Dignity as a fundamental principle of the Republic, the ruler of the entire legal system, sought the enforcement of fundamental rights, through the protection of honor and image of the individual, and ensuring reparation for moral and material damage resulting from its violation. Therefore, easy to conclude that the practice of moral violence violates fundamental rights of individuals, notably the employee's personality rights. This paper therefore seeked to analyze the phenomenon of bullying in the workplace, with emphasis on the harassment practiced in the public sector as well as the possibility of state liability for harassment committed by its agents. From a theoretical and descriptive methodology, this work intended to study the constitutional, infra and international rules that protect workers against this practice, emphasizing on the fundamental rights violated. With this research, it was found that doctrine and jurisprudence converge to the possibility of state objective liability for damage caused by its agents harassers, not forgetting the possibility of regressive action against the responsible agent, as well as its criminal and administrative accountability.

Avaliação anti-inflamatória e antipeçonhenta das espécies Hancornia speciosa e Mimosa tenuiflora em modelos experimentais de inflamação e envenenamento induzidos por Bothrops jararaca e Tityus serrulatus

Accidents caused by venomous animals represents a significant and serious public health problem in certain regions of Brazil, as well as in other parts of the world by the frequency with which they occur and the mortality they cause. The use of plant extracts as an antidote for poisoning cases is an ancient practice used in many communities that have no access to antivenom. Medicinal plants represent an important source of obtaining bioactive compounds able to assist directly in the treatment of poisoning or indirectly supplementing serum therapy currently used. The aim of this study was to evaluate the effect of extracts, fractions and isolated compounds from M. tenuiflora and H. speciosa in the inflammatory process induced by carrageenan and the venom of B. jararaca and T. serrulatus. The results showed that both M. tenuiflora and H. speciosa were capable of inhibiting cell migration and cytokines levels in peritonitis induced by carrageenin and venom of T. serrulatus. In poisoning by B. jararaca model, mice treated with the plants in studies decreased the leukocyte influx into the peritoneal cavity. Finally the M. tenuiflora and H. speciosa had antiphlogistic activity, reducing edema formation and exerted inhibitory action of leukocyte migration in local inflammation induced by the venom of B. jararaca. Through of Thin Layer Chromatography (TLC) analysis was possible identified the presence of flavonoids ,saponins and/or terpenes in aqueous extract of M. tenuiflora. By High Performance Liquid Chromatography analysis, it was possible to identify the presence of rutin and chlorogenic acid in aqueous extract of H. speciosa. We conclude that the administration of extracts, fractions and isolated compounds of H. speciosa and M. tenuiflora resulted in inhibition of the inflammatory process in different experimental models. This study demonstrates for the first time the effect of M. tenuiflora and H. speciosa in inhibition of the inflammation caused by B. jararaca and T. serrulatus venom.

Gestão e mapeamento de processos nas instituições públicas: um estudo de caso na Diretoria de Administração de Pessoal da Universidade Federal do Rio Grande do Norte

The new management models have led to the reorganization of institutions today. Much is made in improving the delivery of public services entities, and they have sought to adopt these new initiatives in order to improve the quality of the product or service offered to users. The modernization of the management model at the Federal University of Rio Grande do Norte (UFRN) strengthened by the accession of the institution to GesPública Program, which focuses on the management modernization leading institutions to seek ways to fit to meet the demands proposed the Program. Therefore, the Department of Personnel Administration (DAP) has structured its processes and procedures using the mapping tool processes. This research starts from the question: what were the results obtained with the implementation of the management and process mapping of PAD? It is proposed as a general objective to analyze the management and the mapping of that Board processes, identifying the possible benefits in improving the quality of the services provided to users. The specific objectives to achieve results, are pointed out: describe how you carried out the implementation of the management and process mapping in DAP and how it is working at the moment; examine the line in the relationship between the actions developed by the DAP and modern theories of this theme; identify the evolution of the sector with the measures adopted and the results obtained with the implementation of the mapping tool. In the theoretical framework, it was approached a brief history of the evolution of public administration in Brazil, GesPública program and its importance for process management in public institutions as well as the Management and Process Mapping. The context of the study was the DAP, and participants were managers of the institution in the survey. Data collection was done through the study of the institution's documents, bibliography analysis available on the topic, questionnaires and semi-structured interviews with professionals of the institution involved with the object of study, since its inception until July 2015, when it was finished the search. As a result, were listed: the motivation, importance, benefits and innovations that management and the mapping of processes brought to the institution, point out what has been improved in the service users and the tools used. We also analyze the main problems identified during the implementation of the mapping. As a suggestion, it was analyzed how these procedures can, if possible, be extended to other sectors of UFRN.

Gestão e mapeamento de processos nas instituições públicas: um estudo de caso na Diretoria de Administração de Pessoal da Universidade Federal do Rio Grande do Norte

The new management models have led to the reorganization of institutions today. Much is made in improving the delivery of public services entities, and they have sought to adopt these new initiatives in order to improve the quality of the product or service offered to users. The modernization of the management model at the Federal University of Rio Grande do Norte (UFRN) strengthened by the accession of the institution to GesPública Program, which focuses on the management modernization leading institutions to seek ways to fit to meet the demands proposed the Program. Therefore, the Department of Personnel Administration (DAP) has structured its processes and procedures using the mapping tool processes. This research starts from the question: what were the results obtained with the implementation of the management and process mapping of PAD? It is proposed as a general objective to analyze the management and the mapping of that Board processes, identifying the possible benefits in improving the quality of the services provided to users. The specific objectives to achieve results, are pointed out: describe how you carried out the implementation of the management and process mapping in DAP and how it is working at the moment; examine the line in the relationship between the actions developed by the DAP and modern theories of this theme; identify the evolution of the sector with the measures adopted and the results obtained with the implementation of the mapping tool. In the theoretical framework, it was approached a brief history of the evolution of public administration in Brazil, GesPública program and its importance for process management in public institutions as well as the Management and Process Mapping. The context of the study was the DAP, and participants were managers of the institution in the survey. Data collection was done through the study of the institution's documents, bibliography analysis available on the topic, questionnaires and semi-structured interviews with professionals of the institution involved with the object of study, since its inception until July 2015, when it was finished the search. As a result, were listed: the motivation, importance, benefits and innovations that management and the mapping of processes brought to the institution, point out what has been improved in the service users and the tools used. We also analyze the main problems identified during the implementation of the mapping. As a suggestion, it was analyzed how these procedures can, if possible, be extended to other sectors of UFRN.

Avaliação de Desempenho Organizacional: Análise Comparativa dos Modelos Teóricos e Pesquisa de Aplicação nas Instituições de Ensino Superior da Região Metropolitana de São Paulo

As Instituições de Ensino Superior (IES) brasileiras têm passado por grandes desafios devido ao aumento da concorrência. Paralelamente, no campo da Administração, um tema que tem sido estudado de forma recorrente são os modelos de avaliação organizacional. Nesse contexto, foi realizada uma pesquisa com o objetivo de identificar e comparar os principais métodos e indicadores de avaliação de desempenho organizacional desenvolvidos na literatura e sua forma de utilização nas IES da Região Metropolitana de São Paulo – RMSP. Com base em análise sistematizada da bibliografia consultada foram identificados 19 modelos de avaliação de desempenho, resumindo-se suas principais características, pontos fortes e fracos. Realizou-se, adicionalmente, uma análise comparativa destes modelos com base na consideração de 18 aspectos classificados em 5 grupos: clientes e mercado; econômico-financeiros; gestão e organização; recursos humanos; e sociedade em geral. Por meio de «survey» junto aos gestores de 14 significativas IES foram identificados seus formatos e indicadores de avaliação de desempenho organizacional constatando-se que a maioria realiza avaliação de desempenho por meio de modelos, sendo o «The Balanced Scorecard» o mais utilizado. Entre os 19 indicadores de desempenho pesquisados, os quatro utilizados com mais frequência e também considerados de maior importância pelas IES são os relacionados: à demanda por ensino; aos clientes, ou alunos; à qualidade e eficiência dos processos; e a aspectos econômico-financeiros. É possível levantar a hipótese de que a importância dos dois primeiros deve-se ao fato de serem relevantes direcionadores de receita, a do terceiro, ser direcionador de custo, e a do quarto, ser a síntese dos resultados.

Organização de Aprendizagem e Administração do Conhecimento: estudo de caso do Porto de Suape - PE

Este trabalho pretende refletir o papel da organização de aprendizagem e administração do conhecimento como condição de necessidade para o desenvolvimento das organizações no século XXI. São cinco as disciplinas que vêm convergindo para facilitar a inovação nas organizações que aprendem. Embora desenvolvidas separadamente, cada uma delas é crucial para o sucesso das outras quatro. São elas: Domínio pessoal, Modelos mentais, Objetivo comum (visão compartilhada), Aprendizado em grupo e Raciocínio sistêmico (a quinta disciplina). A quinta disciplina - raciocínio sistêmico - é o alicerce da organização que aprende. É fundamental que as cinco disciplinas funcionem em conjunto. Este é um grande desafio, pois é muito mais difícil integrar novos instrumentos do que aplicá-los separadamente. Nesse sentido, o problema levantado por este estudo consistiu em verificar por que as organizações não atuam através de uma política de aprendizagem e administração do conhecimento. A metodologia utilizada na presente pesquisa quanto aos fins de investigação foi quantitativa, a presente pesquisa foi descritiva e quanto aos meios de investigação a pesquisa foi bibliográfica e estudo de caso. Conclui-se a pesquisa afirmando que a aprendizagem organizacional pressupõe, também, a maior capacidade de absorver as mudanças. Para que isso aconteça, é necessário criar, adquirir e transferir conhecimentos, mudando o próprio comportamento em função de novos conhecimentos e perspectivas. / This work aims to reflect the role of learning organization and knowledge management as a condition necessary for the development of organizations in the XXI century. There are five disciplines that are converging to facilitate innovation in learning organizations. Although developed separately, each is crucial to the success of the other four. They are: personal mastery, mental models, common goal(shared vision), Learning and Reasoning systemic group (the fifth discipline). The fifth discipline - systems thinking - is the foundation of the organization that learns. It is essential that the five disciplines to work together. This is a great challenge because it is much more difficult to integrate new tools than applying them separately. In this sense, the problem raised by this study was to determine why organizations do not operate through a policy of learning and knowledge management. The methodology used in this research as to the purpose of research was quantitative, this research was descriptive and the means of investigation was the research literature and case study. It follows research by stating that organizational learning also implies a greater capacity to absorb change. For that to happen, it is necessary to create, acquire and transfer knowledge, changing their own behavior in light of new knowledge and perspectives.

A influência do processo de terceirização de tecnologia da informação na utilização dos modelos de contratação de serviços: um estudo de casos múltiplos

The change in the economic world and the emergence of Internet as a tool for communication and integration among the markets have forced organizations to adopt a different structure, process-oriented with a focus on information management. Thus, information technology has gained prominence in the organizational context, increasing its complexity and range of services provided by this function. Moreover, outsourcing has become an important model for flexible corporate structure, helping organizations to achieve better results when carrying out their activities and processes and be more competitive. To make the IT outsourcing, it is necessary to follow certain steps that range from strategic assessment to the management of outsourced service. Such steps can influence the form of contracting services, varying the types of service providers and contractors. Thus, the study aimed to identify how this IT outsourcing process influences the use of models for contracting services. For this, a study was conducted in multiple cases study involving two companies in Rio Grande do Norte State, specifically the health sector. Data collection was carried out with the CIOs of the companies surveyed through semi-structured interviews. According to the results obtained, it was found that the outsourcing process more structured influences the use of a more advanced contracting model. However, there are features found in these steps carrying more clearly this influence, as the goals pursued by outsourcing, the criteria used in selecting the supplier, a contract negotiation, how to transition services and the use of methods management, but can vary depending on the level of maturity in the relationship of the companies examined. Moreover, it was found that the use of contracting model may also influence how it is developed the IT outsourcing process, requiring or not its more formalized and organization

Gestão híbrida em cooperativa de crédito: uma análise a partir do interesse, participação, satisfação e expectativa dos cooperados da COOPERUFPA

The globalization of markets has confirmed for the processes of change in organizations both in structure and in management. This dynamic was also observed in credit unions because they are financial institutions and are under the rules of the Brazil´s Financial System. Given the context of organizational changes in the financial capital has played the traditional management reform is urgent. In organizations credit unions, given its dual purpose, because in the same organizational environment and capitalism coexist cooperative whose logics are antagonistic, but can live through the balance between instrumental rationality and substantive rationality in credit unions. Based on this concept a new form of management should be thought to be able to accommodate the demand of cooperative, community, government and the market. Hybridization has been observed in management practices` COOPERUFPA into dimensions financial, social and solidarity participation with a trend in paradigmatic form of hybrid management, in that it directly or indirectly affect the management decisions in the credit union. The hybrid management is a trend that has been setting the basis for societal transformation, so that credit unions promote actions of welfare oriented cooperative members and the community around the same time that attend the dynamics of market globalization. These actions, in the context of hybrid management should be implemented by COOPERUFPA from the sociability of the remains and the wide diffusion of solidarity culture between cooperative partnership as a way to recover their participation in trade relations, financial and the social collective developement. For the members of COOPERUFPA financial interest is evidenced in greater relevance for the social interest given its dominant relationship as "mere customer" of the credit union, however, the proactive participation of the life of the cooperative credit union is one of its expectative among of participation of to share power in decisions by general meetings. This passivity`s cooperator of the COOPERUFPA in defending the ideals overshadowed the spread of cooperative principles and values of cooperation among them. Thus his conception for COOPERUFPA in the financial dimension, social and solidarity democracy, performed transversely. The COOPERUFPA for not developing an education policy for the cooperation among its members, contributed to a process of collective alienation of cooperative ideals, since the cooperative do not understand the reality that surrounds them as members of an organization whose mission is to social and financial sustainability of its members

INOVAÇÃO NA ADMINISTRAÇÃO PÚBLICA: APLICAÇÃO DO MODELO TAM/TTF PARA AVALIAÇÃO DO SISTEMA DE CONTROLE DE AFASTAMENTO NA UFMG.

O governo federal tem realizado esforços e iniciativas a fim de modernizar e melhorar a eficiência da máquina publica. Dentre essas iniciativas está o incentivo do uso de sistemas de informação por meio do programa de governo eletrônico e o mais recente esforço o decreto nº 8.539, que dispõe sobre o uso do meio eletrônico para a realização do processo administrativo no âmbito dos órgãos e das entidades da administração pública federal. Neste sentido de modernização e melhoria foi desenvolvido um sistema de informação que permite controlar todo o processo de afastamento de servidores da Universidade Federal de Minas Gerais (UFMG). Porém de nada adianta investir em sistemas de informação sem o mesmo seja efetivamente utilizado e aceito pelos seus usuários. Este trabalho tem como objetivo analisar o uso do sistema de informação para controle de afastamentos da UFMG, por meio da integração dos modelos TAM e TTF, sob a percepção dos usuários que utilizam o sistema como parte de seu processo de trabalho. A pesquisa é classificada como quantitativa, descritiva e exploratória tendo como método de pesquisa o tipo survey e como população os funcionários dos setores que participam diretamente do processo de afastamento.

Modelo de Scoring para o Crédito à Habitação: Um estudo de caso em Portugal

Mestrado em Contabilidade e Gestão das Instituições Financeiras

Auditorías internas de gestión para las empresas que se dedican a la administración y emisión de tarjetas de crédito.

En los últimos años el servicio de tarjetas de crédito ha tenido un crecimiento muy significativo, como consecuencia de la sustitución del dinero en efectivo por el dinero plástico; esta nueva figura de pago ofrece una disminución de riesgo en el uso del dinero en efectivo tanto para los compradores como para los vendedores de toda clase de bienes, no obstante el usuario de tarjetas de crédito también enfrenta un riesgo por pérdida o robo, para lo cual estas empresas ofrecen la opción de un seguro para cubrir dicho riesgo; también es utilizada como medio de crédito para consumo. Como resultado del crecimiento de esta actividad surge la necesidad de control y administración eficiente en estas empresas lo cual se puede lograr mediante la aplicación de nuevos enfoques de auditorías. Nuestra investigación consistió en evaluar la aplicación de la auditoría interna de gestión en las empresas que se dedican a la administración y emisión de tarjetas de crédito que tienen como objetivo el perfeccionar los procesos, políticas, procedimientos operativos y administrativos. Uno de los aportes de este proceso es que contribuye al alcance de mayores niveles de eficiencia como organización, permitiendo a quienes la aplican dar valor agregado a cada uno de sus procesos y poder cumplir con mayores expectativas a las empresas para enfrentar cada día a una economía cada vez más globalizada, mediante la prestación de servicios de calidad y al menor costo posible. Además se puede decir que la auditoría interna de gestión, es un nuevo proceso que genera beneficios económicos a las empresas y una oportunidad de poder ampliar las diferentes alternativas de servicios que prestan los profesionales en contaduría pública. Para poder efectuar la investigación se utilizó como universo todas las empresas que se dedican a la administración y emisión de tarjetas de crédito del área metropolitana de san salvador, por ser un número reducido, el criterio utilizado fue de estudiar el 100% del universo y seleccionar la opinión de los responsables de los departamentos de auditoria interna y los gerentes financieros los cuales tenían conocimiento de la aplicación de la auditoria interna de gestión. El total de empresas fue de doce y las unidades de análisis fue de veinticuatro. A los responsables de las unidades seleccionadas se les solicitó la información ya sea por medio de entrevistas y cuestionarios elaborados especialmente para cada uno de ellos. El estudio fue de tipo exploratorio en la cual se clasifican dos tipos de información: Datos primarios y secundarios. Según la investigación realizada se pudo determinar que todas empresas requieren de los servicios de auditoría interna de las cuales un 75% aplican auditorias de estados financieros y un 17% auditorias integrales, pero en ninguna de estas empresas se aplican auditorías internas de gestión, pero están interesados en su aplicación. Según los resultados de la encuesta efectuadas un 75% de los auditores internos dijeron que conocían sobre esta técnica. Otro dato importante es que el 100% de los mismos consideran necesaria la aplicación de estas auditorías ya que contribuirá a que las empresas sean más eficientes en todos los servicios prestados por lo que confirmaron que sería necesario un documento que sirva como guía para poner en práctica este tipo de auditorías internas, ya que es muy limitada la información bibliográfica al respecto. El presenta trabajo contribuye al ejercicio de la auditoria interna de gestión en este tipo de empresas, con una metodología para su aplicación, la cual comprende desde el proceso de planeación del trabajo, elaboración de programas a la medida, modelos de cédulas de papeles de trabajo y estructuras de informes en una auditoria interna de gestión. Según los resultados detallados anteriormente producto de la investigación, se recomienda que se adicionen los servicios de auditoría interna de gestión y que sean demandados por las empresas emisoras de tarjetas de crédito Adicionalmente se detallan algunos documentos que podrían utilizarse para verificar la fuente de información de algunos puntos de la investigación así como brindar una mejor ilustración a los interesados.

Modelo de regressão beta para teste de estresse em risco de crédito de instituições financeiras

Dissertação (mestrado)—Universidade de Brasília, Instituto de Ciências Exatas, Departamento de Estatistica, 2015.

A influência do processo de terceirização de tecnologia da informação na utilização dos modelos de contratação de serviços: um estudo de casos múltiplos

The change in the economic world and the emergence of Internet as a tool for communication and integration among the markets have forced organizations to adopt a different structure, process-oriented with a focus on information management. Thus, information technology has gained prominence in the organizational context, increasing its complexity and range of services provided by this function. Moreover, outsourcing has become an important model for flexible corporate structure, helping organizations to achieve better results when carrying out their activities and processes and be more competitive. To make the IT outsourcing, it is necessary to follow certain steps that range from strategic assessment to the management of outsourced service. Such steps can influence the form of contracting services, varying the types of service providers and contractors. Thus, the study aimed to identify how this IT outsourcing process influences the use of models for contracting services. For this, a study was conducted in multiple cases study involving two companies in Rio Grande do Norte State, specifically the health sector. Data collection was carried out with the CIOs of the companies surveyed through semi-structured interviews. According to the results obtained, it was found that the outsourcing process more structured influences the use of a more advanced contracting model. However, there are features found in these steps carrying more clearly this influence, as the goals pursued by outsourcing, the criteria used in selecting the supplier, a contract negotiation, how to transition services and the use of methods management, but can vary depending on the level of maturity in the relationship of the companies examined. Moreover, it was found that the use of contracting model may also influence how it is developed the IT outsourcing process, requiring or not its more formalized and organization

Análise comportamental : um estudo por análise de sobrevivência, aplicada a cartões de crédito

A capacidade de adaptação e rapidez de decisão, distinguem as empresas que melhor conseguem competir e crescer no mercado global. Para atuar rapidamente, as organizações precisam de sistemas de informação cada vez mais eficazes, surgindo recentemente uma nova função considerada fundamental para as empresas, que é a de Cientista de Dados. É neste contexto e para responder aos desafios atuais e futuros, que surgem sistemas de informação cada vez mais avançados, suportados por modelos de análise e visualização estatística. Este trabalho consiste em criar uma metodologia de desenvolvimento de modelos de previsão de incumprimento e perfil do consumidor, aplicado a cartões de crédito, com base numa exposição de análise comportamental, utilizando técnicas de análise de sobrevivência. São definidas técnicas de tratamento dos dados recolhidos, estimado modelo não-paramétrico de Kaplan-Meier e vários modelos de Cox de riscos proporcionais. Com recurso à curva ROC, dependente do tempo, à AUC e ao índice de Gini, conclui-se que o modelo final apresenta um desempenho positivo para identificar os clientes em situação de incumprimento ou com propensão a incumprir.