Inteligência emocional nas organizações: Colaboradores motivados e com desempenho emocionalmente inteligente?

Dissertação de Mestrado apresentada ao Instituto Superior de Psicologia Aplicada para obtenção de grau de Mestre na especialidade de Psicologia Social e das Organizações.

Práticas sócio-ambientais no espaço escolar: uma reflexão sobre a percepção dos usuários de duas escolas do ensino fundamental em João Pessoa, Paraíba

In the social-historical moment we live in, it is each time more evident the necessity of the people to learn to deal with the environment in conscientious way, taking care of themselves properly through it. In this direction, considering the school as a place where children, young and adolescents spend great part of their time, this work had as objective to examine the perception of school environment for students, professors and employees of two schools in João Pessoa city - Centro Estadual Experimental de Ensino-Aprendizagem Sesquicentenário and Escola Estadual de Ensino Fundamental e Médio Presidente Emílio Garrastazu Médici (Experimental State Center of Learning-teaching Sesquicentenário and Basic and High State School Education Emilio Garrastazu Médici President). From the presupposed that the environments in which and with which people live reflect their daily practices, the field work searched to identify the social-environmental practices that characterize the relation of these users with the school and, from this understanding, to infer some of their concerns regarding the environment as a whole. To analyze the use of the available physical space in the two institutions it was opted the use of the After-Occupation Evaluation, one of the approaches that feed the process of building production or built set, rescuing aspects related to its use, operation and maintenance. Besides analyzing diverse school environments (such as classroom circulations/accesses, library, pedagogical and sportive spaces) in relation to the environmental comfort and the perceptions of the main users of the schools (pupils, professors and employees), the dissertation tried to inquire the care (ambient education) of these users with the school space. In general, it was verified that the two schools have evaluations and perceptions really different for four reasons: (i) management of the schools; (ii) the users perception; (III) localization of schools and (IV) feeling of place, territoriality and appropriation

A mensuração e articulação de objetivos qualitativos na avaliação de desempenho : o caso do Grupo Pestana

Mestrado em Contabilidade, Fiscalidade e Finanças Empresariais

Human resource management reform in the Indonesian civil service : towards strategic fit?

Studies of strategic HRM have dominated HRM research over the last three decades. Focusing on the HRM-organisation performance relationship, researchers take various themes and perspectives in their approach to strategic HRM. Among these themes, two contrasting approaches of strategic HRM continue to flourish: first, the best practice approach suggests that certain HRM practices will have the same effect irrespective of context and, second, the best fit approach suggests that the choice of HRM practices should be designed in accordance with an organisations’ specific context. While there is little consensus on what constitutes strategic HRM, the most common feature agreed in this field is the notion of the strategic integration; aligning HRM practices with organisations’ overall strategic objectives (vertical fit) and with each other (horizontal fit). Utilising the best fit approach as its theoretical framework, this study examines how vertical and horizontal fit is practised in the Indonesian civil service and what factors likely influence the prevalence of vertical and horizontal fit in the Indonesian civil service context. This study is significant for two important reasons. Firstly, the literature suggests that there are limited studies examining the best fit concept in the civil sector despite its implementation in the private sector positively contributing to organisational performance improvement. Secondly, the study provides enlightenment on how the best fit approach could contribute to performance improvement in the Indonesian civil service. This is in line with the fact that negative images of the Indonesian civil service are continuously highlighted although various HRM reform initiatives have been put in place. To achieve the objectives of the study, the qualitative case study approach accompanied by semi-structured interviews was employed involving 53 senior officials and one focus group discussion from eight Indonesian government agencies, consisting of three central agencies mandated to manage human resources, the National Bureaucratic Reform Team and four line agencies from both central and local governments. Thematic analysis was employed for data analyses and NVIVO software was used to manage the data. The study suggests three main findings. First, various HRM initiatives in relation to the HRM reform have been introduced in the Indonesian civil service differentiating them from the old HRM practices. However, the findings indicate that some HRM policies are still contradicting and hinder vertical and horizontal fit. Second, despite the contradictory policies, vertical and horizontal fit can be seen in the line agencies which have been acknowledged as ‘reformed agencies’. This demonstrates that the line agencies play an important role in aligning HRM practices with the line agencies’ goals and objectives and with one another although they are bounded by HRM policies that are unlikely to support the vertical and horizontal fit concept. Third, factors influencing the prevalence of vertical and horizontal fit include knowledge of contemporary HRM in both central agencies and line agencies, commitment from the line agencies’ leaders, devolvement of HRM to the line agencies and the socio-political and economic environments of the Indonesian civil service. The findings of the study raise policy, practical and theoretical implications. In terms of policy implications, the study highlights the importance of fit in HRM policies to support the achievement of the line agencies’ goals. Therefore, when formulating an HRM policy, the central agencies need to ensure that the HRM policy is linked to line agencies’ goals and to other HRM policies. This is to ensure synchronisation among the policies and thus maximising the achievement of the line agencies’ goals. From the practical perspectives, the study highlights important points which can be learned by the central agencies in carrying out their strategic role with regard to the formulation of HRM policies; by the line agencies in maximising the contribution of HRM to the achievement of the goals and objectives of the agencies through the implementation of the best fit concept, and by the leaders of the agencies in providing continuous support to each of the involved parties in the line agencies and involving the HRM department in all agency’s strategic decision-making. In relation to the theoretical implication, it is clear that the best fit approach is not thoroughly applied due to factors discussed previously. However, this does not mean that the best fit concept cannot be implemented. As argued by McCourt & Ramgutty-Wong (2003), instead of adopting the whole concept of best fit, a modulated approach reflecting the best fit concept, such as selecting individual HRM practices and experimenting with devolution, is possible for civil service organisations which still embrace centralised HRM systems. As demonstrated in the findings, some of the line agencies being studied seem to be ready to adopt the best fit approach given that they have knowledge of the best fit concept, strong support from the top leader, less political intervention and less corruption, collusion, and nepotism practices in their HRM practices.

Europeanization beyond the EU: The case of Georgia.

320 p.

Da promessa à realidade: a cidade potiguar do século XIX, a partir do olhar da elite

The purpose of this research is to apprehend the perception that the ruling elite, especially the Presidents of the province of Rio Grande do Norte/Brazil, had about the potiguar city, that is, the urban localities existing in the province along the 19th century. By interweaving political, administrative, socioeconomic and spatial aspects, the study of this perception involves two distinct moments, which are also linked: a moment of apprehension of the city, that is, how the elite seizes, describes and criticizes the city; and, a second moment, which occurs simultaneously or after the first moment, of intervention in the city, in which the elite exposes its vision and projects for the city and for the territory. Rather than describing the potiguar city in itself, the research is an attempt to reveal how it was perceived along this process from a particular standpoint or discourse, official and elitist, which did not correspond necessarily or completely to what it was in reality. We tried to understand, always through the lens of the discourse, how the ruling elite perceived the potiguar city based on what their members thought about other urban realities, particularly of the advanced countries; how, within an integrated vision, this city was characterized in political, administrative, socioeconomic and spatial terms and how it consolidated itself along the period established for the research. Qualitative and historical in nature, this study was also methodologically developed based upon bibliographical and documental research. Given the fact that this research works with descriptions, comparisons and interpretations, it was necessary to make use of tools such as the discourse analysis in order to apprehend, as much as possible, what lay behind the words of the elite. The primary sources used were essentially the official documents produced by the Presidents of the province, as well as other documents written by top government officials and other members of the administration staff, all of them composing the so-called ruling elite of Rio Grande do Norte. Secondary sources were books and other publications, theses and dissertations, among others. The research made possible the identification of a certain perception of the potiguar city in the 19th century, which is certainly limited because it is grounded on a specific discourse - that of the political and administrative elite, but which, in spite of such a limitation, is still useful to understand the city and its evolution along the period established, among other noteworthy remarks

Metodologias de avaliação do desempenho : aplicação do balanced scorecard nas modalidades de combate do Estádio Universitário de Lisboa

No contexto actual, de exigência de serviços de qualidade por parte da sociedade, os sistemas de avaliação do desempenho são essenciais para as organizações trilharem o caminho do sucesso. Assim sendo, a metodologia Balanced Scorecard, é a ideal para dar resposta a um combinado de problemas comuns a várias organizações, sendo um deles a gestão exclusivamente assente em indicadores financeiros. A metodologia empregue neste trabalho é uma investigação descritiva, representativa de um estudo de caso. Os instrumentos de pesquisa utilizados para a recolha de dados, foram as entrevistas não estruturadas, inquéritos de satisfação a utentes e colaboradores da escola e a análise documental. A principal conclusão deste estudo é que a metodologia Balanced Scorecard pode melhorar em vários aspectos, as perspectivas de aprendizagem e desenvolvimento, processo, financeira e clientes, possibilitando uma forma mais clara e precisa do caminho que deve ser percorrido pelo gestor, de forma a atingir todos os seus objectivos, nunca se desviando da sua missão.

Os efeitos das perceções de instrumentalização da avaliação de desempenho nas respostas face à organização

Doutoramento em Gestão

Estudo da satisfação dos clientes no setor bancário : um caso aplicado Standard Bank no Lubango

Este trabalho foi desenvolvido com o objetivo de verificar o impacto das variáveis Atendimento e Imagem do Banco na satisfação dos clientes do Standard Bank na agência Shoprite, Lubango, Angola. Nesse sentido, foi realizada a análise da satisfação dos clientes em relação ao Standard Bank, através da escala SERVQUAL considerando-se um conjunto de variáveis que, segundo a literatura, impactam na satisfação dos clientes de serviços bancários. Foram consideradas para a investigação as variáveis: Atendimento, Agência, Serviços e produtos, Funcionários, Satisfação e Lealdade. A metodologia utilizada para a realização deste trabalho foi quantitativa. E procedeu-se à aplicação de inquéritos, por via de questionário, obtendo-se uma amostra de 130 clientes. A amostra foi analisada com recurso ao SPSS, versão 20, tendo por base a análise da satisfação do cliente quanto à qualidade dos serviços bancários dirigidos aos clientes particulares do Banco Standard Bank, agência Shoprite Lubango. Os resultados obtidos sugerem que os produtos e serviços oferecidos pelo Standard Bank Angola é o que mais influencia a satisfação dos clientes particulares, porém o atendimento e os funcionários também influenciam positivamente a satisfação dos clientes. Verificou-se também que a variável agência não tem poder explicativo para satisfação, o que pode sugerir que os clientes não se importam com a aparência interna e externa da agência.

La gouvernance métropolitaine du transport collectif dans la région montréalaise : le cas du SRB Pie-IX

Montréal parle de disposer d’un service rapide par bus depuis une dizaine années. En 2015, les travaux pour réaliser le premier tronçon du projet appelé le SRB Pie-IX commencent à peine. Comment justifier des délais de réalisation de plusieurs années alors que d’autres villes y arrivent en moins de 3 ans? Plusieurs élus et organismes de Montréal dénoncent une problématique de gouvernance du transport collectif. Seulement, il n’est pas évident de saisir la signification de ce concept si souvent invoqué pour justifier, entre autres, les difficultés de la métropole à faire naître des projets métropolitains de transport collectif. Certains évoquent la responsabilité du gouvernement, d’autres avancent la mauvaise répartition des rôles et responsabilités ou encore déplorent le trop grand nombre d’intervenants dans la région métropolitaine. La gouvernance est un concept à la fois flou et complexe qui cherche à établir la bonne conduite des affaires publiques comme celle de la gestion métropolitaine du transport collectif. Cependant, le système de transport collectif fait intervenir une multitude de parties prenantes aux intérêts contradictoires. La « bonne gouvernance » serait d’établir une collaboration fructueuse qui dépasse les limites institutionnalisées des intervenants pour réaliser des projets d’envergure métropolitaine, comme le SRB Pie-IX.

La gouvernance métropolitaine du transport collectif dans la région montréalaise : le cas du SRB Pie-IX

Montréal parle de disposer d’un service rapide par bus depuis une dizaine années. En 2015, les travaux pour réaliser le premier tronçon du projet appelé le SRB Pie-IX commencent à peine. Comment justifier des délais de réalisation de plusieurs années alors que d’autres villes y arrivent en moins de 3 ans? Plusieurs élus et organismes de Montréal dénoncent une problématique de gouvernance du transport collectif. Seulement, il n’est pas évident de saisir la signification de ce concept si souvent invoqué pour justifier, entre autres, les difficultés de la métropole à faire naître des projets métropolitains de transport collectif. Certains évoquent la responsabilité du gouvernement, d’autres avancent la mauvaise répartition des rôles et responsabilités ou encore déplorent le trop grand nombre d’intervenants dans la région métropolitaine. La gouvernance est un concept à la fois flou et complexe qui cherche à établir la bonne conduite des affaires publiques comme celle de la gestion métropolitaine du transport collectif. Cependant, le système de transport collectif fait intervenir une multitude de parties prenantes aux intérêts contradictoires. La « bonne gouvernance » serait d’établir une collaboration fructueuse qui dépasse les limites institutionnalisées des intervenants pour réaliser des projets d’envergure métropolitaine, comme le SRB Pie-IX.

Modern trafik – En studie kring cykelfrämjandet i Umeå kommun

Purpose: To determine the progress in Umeå concerning the furtherance of bicycle traffic in the city and to investigate the possibility of a similar progress in Jönköping. Method: Semi structured interviews with officials, politicians and enthusiasts in Umeå and Jönköping, document analysis of documents provided by the municipalities and observations of Umeå city center. Findings: Umeå’s mindset around a sustainable society have been identified and the vast difference between the two cities is the time that they’ve actively worked with the bike issue and how public officials prioritize while planning. Umeå’s large advantage in their decision making is that officials and politicians are working towards the same goal and are united in the bike issue. This makes decisions regarding bicycle promotion easier to make. Due to the difference in conditions between the cities, the writers states that Umeå’s way of planning their traffic not necessarily is the right way for Jönköping to plan theirs. Implications: In order to develop it’s bicycle network, Jönköping must dare to let go of their old way of thinking. Instead of thinking that car traffic is necessary in a city, they should have the courage to take difficult decisions that benefit bicycle promotion and thus develop a sustainable transport system. Limitations: The study does not address the economic aspects that are involved in the development of an attractive bicycle network. Also the environmental issues are only dealt with in a thorough level, as it’s necessary to fulfill the study’s objectives. The study’s purpose is considered to be achieved but the result could have been even more developed if more parties were interviewed. Keywords: Bicycle path, bicycle, sustainable transport planning, sustainable society, sustainability, Umeå, Jönköping 

PowerSource

Santee Cooper publishes PowerSource, a corporate quarterly magazine that profiles the many ways Santee Cooper and employees work to full the mission of improving the quality of life for South Carolinians.

PowerSource

Santee Cooper publishes PowerSource, a corporate quarterly magazine that profiles the many ways Santee Cooper and employees work to full the mission of improving the quality of life for South Carolinians.

PowerSource

Santee Cooper publishes PowerSource, a corporate quarterly magazine that profiles the many ways Santee Cooper and employees work to full the mission of improving the quality of life for South Carolinians.