Matriz de capacita????o modelada por compet??ncias para atuar em programas de educa????o a dist??ncia: uma proposta para as escolas de governo

This study discusses distance learning (DL) as a corporate education strategy in the scope of National Policy on Staff Development. The purpose was to identify, along with managers and specialists of National Network of Schools of Government in Brazil (RNEG), demanded competencies for DL professionals acting in continued education to service public. Part of the research is based in official documents and in related capacity-building initiatives of Schools of Government in the last three years. Through questionnaire sent to managers of institutions of RNEG, we identified existing infrastructure, teams profile, actions developed in DL and training needs. The research allowed to map the critical competencies to work in DL programs and to create a proposal from a Competency-Based Training Matrix for school teams in order to leverage continuing education programs to public servants in three spheres of government. The results revealed the key technological, pedagogical, management and communication skills, as well as the critical activities and content to be included in the training plans. It was found that 88% of institutions have already implemented or are in the process of implementing DL, and the other 12% are deficient in qualified staff to make regulations on hiring personnel or in technology fluency. This corroborates the importance and the contribution of Competency-Based Training Matrix for RNEG

Contradi????es do processo de implementa????o de pol??ticas p??blicas: uma an??lise do Programa Bolsa Fam??lia 2003 ??? 2006

O Programa Bolsa Fam??lia, programa de transfer??ncia condicionada de renda, vem se firmando no cen??rio mundial como uma das mais expressivas iniciativas dessa natureza para o enfrentamento da pobreza e a redu????o da desigualdade. Presente em todos os 5.564 munic??pios brasileiros, caracteriza- se por ser um programa federal que n??o prescinde dos estados e, em especial, dos munic??pios para a sua execu????o. No sentido de estabelecer uma gest??o compartilhada entre todas as esferas governamentais, o governo federal tem buscado implantar mecanismos flex??veis de parceria, com defini????o clara de pap??is e compartilhamento de responsabilidades, bem como auxiliar os governos subnacionais, por meio da transfer??ncia de recursos para a gest??o, na cria????o das condi????es institucionais e de infra-estrutura necess??rias ?? operacionaliza????o de um programa dessa magnitude. Este texto analisa as rela????es intergovernamentais existentes no ??mbito do Programa Bolsa Fam??lia, identificando os avan??os e os desafios na busca da coordena????o federativa. A primeira parte, sobre o federalismo brasileiro, ap??ia-se basicamente em estudos do pesquisador Luiz Fernando Abrucio. J?? os dados e informa????es sobre o Programa foram fornecidos pelo Minist??rio do Desenvolvimento Social e Combate ?? Fome.

Fatores e estrat??gias que impactam a aplicabilidade de organiza????es virtuais no setor p??blico: a percep????o dos gerentes-executivos do PPA

O trabalho apresenta e analisa os resultados de uma pesquisa de campo realizada junto aos gerentes-executivos de programas do Plano Plurianual (PPA) sobre a possibilidade de aplica????o do conceito de organiza????o virtual no setor p??blico. Em uma organiza????o virtual, os parceiros compartilham informa????es e infra-estrutura de maneira sin??rgica, incrementando a efetividade para um n??vel que nenhum deles poderia alcan??ar sozinho. Nesta nova Era, tradicionais conceitos s??o abandonados ou questionados, e o pr??prio conceito de ???organiza????o??? est?? mudando, de forma a refletir os desafios inerentes ao novo ambiente. O trabalho descreve e analisa o contexto que molda essa nova abordagem para o processo de planejamento governamental, e os resultados de pesquisa de campo, na qual foram avaliados os fatores e estrat??gias que impactam a coordena????o interorganizacional requerida para o adequado funcionamento de uma organiza????o virtual. Entre as conclus??es, destaca-se a possibilidade de aplica????o, no setor p??blico, do conceito de organiza????es virtuais, as quais operam necessariamente a partir do compartilhamento de recursos, informa????es e de objetivos de organiza????es formalmente independentes, o que requer lidar com diferentes impress??es sobre autonomia, poder e controle e diferentes culturas organizacionais, alterando, radicalmente, conceitos e pr??ticas acerca de fronteiras organizacionais, propriedade de recursos, gest??o da informa????o e processo decis??rio.

??ndice de gest??o municipal em cultura

O objetivo deste trabalho ?? o de construir um ??ndice de gest??o municipal em cultura, com o potencial de servir de balizador para as a????es nesta ??rea tanto no ??mbito municipal quanto no das esferas estaduais e federal. Para tanto s??o utilizados dados do ???Perfil dos Munic??pios Brasileiros ??? Cultura 2006???, publicado pelo IBGE, o qual disp??e das respostas de 5.562 munic??pios sobre cultura e gest??o cultural. As respostas foram tabuladas e combinadas de forma a produzir vari??veis espec??ficas para a constru????o do ??ndice. O m??todo utilizado para a constru????o do ??ndice de Gest??o Municipal em Cultura (IGMC) foi o de an??lise de componentes principais, que permite ?? pr??pria amostra definir os pesos que cada vari??vel exercer?? na computa????o do ??ndice final. Al??m do IGMC geral, foram computados no processo tr??s sub??ndices, cada um deles procurando refletir um aspecto espec??fico da gest??o municipal em cultura, a saber: fortalecimento institucional e gest??o democr??tica, infraestrutura e recursos humanos, e a????o cultural. Os resultados obtidos permitem diversos tipos de compara????es intermunicipais e regionais, bem como a prescri????o de a????es locais na ??rea de gest??o que visem ?? melhoria da administra????o cultural dos munic??pios.

Improving the public management career: report for the ministry of planning, budgeting e management, federal government of Brazil

This report sets out the findings and recommendations of a review of the Public Management Career (EPPGG) undertaken between 5 and 9 January 2009. The purpose of the review was to clarify EPPGG???s role, functions and profile, and to develop proposals for improving its effectiveness and management, taking account of the context within which such improvements would have to be implemented. Specific objectives were to examine a number of human resources management (HRM) aspects of the career in the light of international practice, including recruitment; initial education; professional development; performance evaluation; deployment; mobility and networking.

A política do ensino médio integrado no Espírito Santo e a experiência de sua implantação na Escola Estadual de Ensino Médio Arnulpho Mattos

Esta dissertação teve como objeto o Ensino Médio Integrado no Espírito Santo, sua trajetória e implantação a partir do Decreto 5.154/2004. O objetivo principal foi analisar a política do ensino médio integrado à educação profissional técnica de nível médio implementada no Espírito Santo. Investigar a educação pública pressupõe contextualizar a sociedade e as construções sociais que se projetam. O ensino médio no Brasil, enquanto etapa intermediária entre o ensino fundamental e a educação superior constitui-se de grande complexidade na estruturação de políticas públicas, no que tange à sua expansão qualitativa e quantitativa. Foram estabelecidos os seguintes objetivos específicos: identificar os pressupostos teóricos e pedagógicos contidos na Proposta Pedagógica da unidade escolar EEEFM Arnulpho Mattos; analisar a matriz curricular e a proposta pedagógica; relacionar o projeto pedagógico do curso com a prática educacional relatada nos encontros com os alunos; analisar a organização escolar e sua gestão política e pedagógica em face da proposta do EMI; relacionar a proposta do EMI, o princípio da politecnia e os relatos dos alunos; mapear a oferta do EMI no estado e o seu investimento financeiro. Nesse cenário, identificamos a relação entre trabalho e educação que contextualiza a relação da escola com a sociedade no sistema capitalista, em especial no ensino médio. Assim, nossa hipótese foi que esta política tem dificuldades de alcançar seus objetivos porque sua estrutura material segue a lógica da escola capitalista, assentada na perspectiva da Teoria do Capital Humano. A formação profissional no ensino médio é uma demanda social e histórica da classe trabalhadora, que necessita ingressar mais rápido no mercado de trabalho do que os filhos das elites brasileiras. A metodologia empregada foi uma pesquisa do tipo qualitativa, sendo um estudo de caso da EEEF Arnulpho Mattos. Os procedimentos metodológicos adotados para a investigação foram: observação, entrevistas semi-estruturadas, a análise documental, a revisão bibliográfica e os princípios metodológicos inscritos na sociologia da experiência (DUBET, 1994). Na articulação desses procedimentos, verificamos que a política do ensino médio integrado no ES teve, em seu início, um planejamento de implantação bem estruturado mas interrompido e, posteriormente, caracterizou-se pela descontinuidade das ações. Ademais, constatamos que os alunos ingressam e permanecem no curso sem compreenderem de fato o que significa a formação integrada entre a área geral e a técnica/profissional. Nos grupos de discussão percebemos que bastaram alguns encontros para que se pudesse estabelecer uma visão e relação diferenciadas com a experiência social do ensino médio integrado, principalmente por serem alunos trabalhadores. Acrescentamos às nossas conclusões que há iniciativas da escola acerca da integração entre as disciplinas de formação geral e técnicas, mas sem apoio ou orientação da unidade gestora, ou seja, a Sedu. A ampliação da oferta do EMI ocorreu no estado sem investimento na formação e valorização dos professores, sem concurso público e sem uma infra-estrutura necessária para a formação de jovens e adultos com capacidade de entender e de interferir no mundo do trabalho.

Utilização da lógica fuzzy na geração de zonas de manejo

Este trabalho teve como objetivo utilizar a lógica fuzzy para geração de zonas de manejo, na área agrária e ambiental. Uma das aplicações consistiu da utilização do método fuzzy C-means, para geração de zonas de manejo para a cultura do mamoeiro, em um plantio comercial localizado em São Mateus-ES, com base em determinações realizadas através de amostragens e análises químicas do solo, considerando os atributos: P, K, Ca, Mg, e Saturação por bases (V%). Aplicou-se também a lógica fuzzy para desenvolver e executar um procedimento para dar suporte ao processo de tomada de decisões, envolvendo análise multicritério, gerando mapas de adequabilidade ao uso público e a conservação no Parque Estadual da Cachoeira da Fumaça, no município de Alegre-ES, considerando como fatores a localização da cachoeira, o uso do solo, os recursos hídricos, as trilhas, os locais de acessos, a infraestrutura, a declividade da área, e utilizando a abordagem de Sistema de Informações Geográficas para análise e combinação da base de dados. A partir das zonas de manejo geradas, foi possível explicar a variabilidade espacial dos atributos do solo na área de estudo da cultura do mamoeiro, e observa-se que as similaridades entre as zonas geradas, a partir de diferentes atributos, mostrou variação, mas observa-se uma influência nos dados, principalmente pelos atributos P e V. A partir do zoneamento da Unidade de Conservação foi possível selecionar áreas mais aptas ao ecoturismo, sendo encontradas próximas da cachoeira, trilhas em zonas de reflorestamento e de Mata Atlântica. Quanto às áreas propensas a medidas de conservação localizam-se próximas à cachoeira e às estruturas do parque, devido à maior pressão antrópica exercida nesses locais. Outras áreas que se destacaram, foram as áreas de pastagem, por estarem em estágio de regeneração natural. Os resultados indicam áreas de mesmo potencial de produção do mamoeiro, ou quando aplicado à área ambiental, áreas que devem receber maior cuidado para utilização por ecoturismo e para preservação e servem de base para a tomada de decisões, visando melhor aproveitamento da área.

El cuadro de mando integral, el activity based costing y la activity based management: un estudio empírico de su integración

La presente comunicación tiene como objetivo analizar la complementariedad y la posibilidad de integración entre las herramientas de gestión Cuadro de Mando Integral (CMI), Activity Based Costing (ABC) y Activity Based management (ABM). Para la realización del estudio empírico hemos recurrido a los datos obtenidos mediante la aplicación de un cuestionario postal a 591 organizaciones públicas (ayuntamientos, hospitales, empresas municipales y empresas intermunicipales) y 549 organizaciones privadas (grandes empresas y pequeñas y medianas empresas) portuguesas, con una tasa de respuesta total del 31,3%. Los resultados obtenidos indican que, contrariamente al registrado en las organizaciones públicas, observamos que un número significativo de organizaciones privadas ya utilizaba los sistemas ABC/ABM antes del CMI y que los han integrado (total o parcialmente) o esperan integrar en el CMI.

Determining factors of environmental management practices in portuguese local entities

Purpose: The aim of this paper is to analyse the development of environmental management practices by Portuguese local entities and their determining factors. Design/methodology/approach: The data were collected by sending a postal questionnaire. In order to measure the degree of development of environmental management practices an index of environmental management practices (EMPI) was developed, which reflects the extent to which a set of 16 environmental management practices have been implemented by the entities included in the sample. Four variables are considered in this study as possible factors that drive the development of environmental management practices by local entities, namely type of entity, size, proactive environmental strategy and Local Agenda 21 Findings: Results indicate the degree of development of environmental management practices in Portuguese local entities is low. Additionally, entity size, the adoption of proactive environmental strategies and the implementation of Local Agenda 21 are explaining factors of the degree of development of such practices. Originality/value: This study adds to the international research on environmental management in public sector by providing empirical data from a country, Portugal, where empirical evidence is still relatively limited.

Determining factors of environmental management practices in portuguese local entities

Purpose – The purpose of this paper is to analyse the development of environmental management practices by Portuguese local entities and their determining factors. Design/methodology/approach – The data were collected by sending a postal questionnaire. In order to measure the degree of development of environmental management practices, an index of environmental management practices (EMPI) was developed, which reflects the extent to which a set of 16 environmental management practices have been implemented by the entities included in the sample. In total, four variables are considered in this study as possible factors that drive the development of environmental management practices by local entities: type of entity; size; proactive environmental strategy; and Local Agenda 21. Findings – Results indicate the degree of development of environmental management practices in Portuguese local entities is low. Additionally, entity size, the adoption of proactive environmental strategies and the implementation of Local Agenda 21 are explaining factors of the degree of development of such practices. Originality/value – The paper adds to the international research on environmental management in the public sector by providing empirical data from a country, Portugal, where empirical evidence is still relatively limited.

The main benefits associated with health and safety management systems certification in Portuguese small and medium enterprises post quality management system certification

The purpose of this study is to characterize how Portuguese Small and Medium Enterprises (SMEs) view the Occupational Health and Safety Management Systems (OHSMSs) certification process, after receiving the Quality Management System (QMS) certification. References were based on the ISO 9001 standard for a QMS and OHSAS 18001 for OHSMS. The method used to evaluate the implemented systems, was by form of questionnaire. Those questioned had to have a certified quality management system, an implemented OHSMS and be a SME. The questionnaire was sent to 300 SMEs; 46 responses were received and validated. Of them, only 12 SMEs had the OHSMS certificate according to OHSAS 18001. Within those 12 companies that participated: 7 SMEs are from the industrial sector; 3 belong to the electricity/telecommunications sector and 2 SMEs are from the trade/services activity sector. The size of the sample was small, but corresponds to Portuguese reality. Moreover, 34 SMEs did not have the OHSMS certificate. The questionnaire requested the main reasons for SMEs to opt for non-certification and it was related with high costs, while the main reasons to certificate were, among others, needed to eliminate or minimize risks to workers. The main benefits that Portuguese SMEs have gained from the referred certifications have been, improved working conditions, ensuring compliance with legislation and better internal communication about risks and hazards. Also presented are the main difficulties in achieving an OHSMS certification including high certification costs, difficulties motivating personnel, difficulties in changing the company’s culture and increased bureaucracy.

Conception of a flexible integrator and lean model for integrated management systems

Management systems standards (MSSs) have developed in an unprecedented manner in the last few years. These MSS cover a wide array of different disciplines, aims and activities of organisations. Also, organisations are populated with an enormous diversity of independent management systems (MSs). An integrated management system (IMS) tends to integrate some or all components of the business. Maximising their integration in one coherent and efficient MS is increasingly a strategic priority and constitutes an opportunity for businesses to be more competitive and consequently, promote its sustainable success. Those organisations that are quicker and more efficient in their integration and continuous improvement will have a competitive advantage in obtaining sustainable value in our global and competitive business world. Several scholars have proposed various theoretical approaches regarding the integration of management sub-systems, leading to the conclusion that there is no common practice for all organisations as they encompass different characteristics. One other author shows that several tangible and intangible gains for organisations, as well as to their internal and external stakeholders, are achieved with the integration of the individual standardised MSs. The purpose of this work was to conceive a model, Flexible, Integrator and Lean for IMSs, according to ISO 9001 for quality; ISO 14001 for environment and OHSAS 18001 for occupational health and safety (IMS–QES), that can be adapted and progressively assimilate other MSs, such as, SA 8000/ISO 26000 for social accountability, ISO 31000 for risk management and ISO/IEC 27001 for information security management, among others. The IMS–QES model was designed in the real environment of an industrial Portuguese small and medium enterprise, that over the years has been adopting, gradually, in whole or in part, individual MSSs. The developed model is based on a preliminary investigation conducted through a questionnaire. The strategy and research methods have taken into consideration the case study. Among the main findings of the survey we highlight: the creation of added value for the business through the elimination of several organisational wastes; the integrated management of the sustainability components; the elimination of conflicts between independent MS; dialogue with the main stakeholders and commitment to their ongoing satisfaction and increased contribution to the company’s competitiveness; and greater valorisation and motivation of employees as a result of the expansion of their skill base, actions and responsibilities, with their consequent empowerment. A set of key performance indicators (KPIs) constitute the support, in a perspective of business excellence, to the follow up of the organisation’s progress towards the vision and achievement of the defined objectives in the context of each component of the IMS model. The conceived model had many phases and the one presented in this work is the last required for the integration of quality, environment, safety and others individual standardised MSs. Globally, the investigation results, by themselves, justified and prioritised the conception of an IMS–QES model, to be implemented at the company where the investigation was conducted, but also a generic model of an IMS, which may be more flexible, integrator and lean as possible, potentiating the efficiency, added value both in the present and, fundamentally, for future.

Certification and integration of management systems: the experience of Portuguese small and medium enterprises

The purpose of this study was to characterize the situation of Portuguese Small and Medium Enterprises (SMEs) concerning the certification of their Quality Management Systems (QMS), Environmental Management Systems (EMS) and Occupational Health and Safety Management Systems (OHSMS), in their individually form, to identify benefits, drawbacks and difficulties associated with the certification process and to characterize the level of integration that has been achieved. This research was based on a survey carried out by the research team; it was administered to 46 Portuguese SMEs. Our sample comprised 20 firms (43%) from the Trade/Services activity sector, 17 (37%) from the Industrial sector, 5 (11%) from the Electricity/Telecommunications sector and 4 (9%) from the Construction area. All SMEs surveyed were certified according to the ISO 9001 (100%), a quarter of firms were certified according to the ISO 14001 (26.1%) and a few certified by OHSAS 18001 (15.2%). We undertook a multivariate cluster analysis, which enabled grouping variables into homogeneous groups or one or more common characteristics of the SMEs participating in the study. Results show that the main benefits that Portuguese SMEs have gained from the referred certifications have been, among others, an improvement of both their internal organization and external image. We also present the main difficulties in achieving certification. Overall, 7 of the Portuguese SMEs examined indicated that the main benefits of the IMS implementation management included costs reduction, increased employee training and easier compliance of legislation. The respective drawbacks and difficulties are also presented. Finally, we presented the main integrated items in the certified Portuguese SMEs we examined.

Portugal’s Minho-Lima region as a tourist destination: tourism operators’ attitudes towards its management and promotion

The success of tourism development depends on the capacity of a region’s tourism agents to establish and sustain networks, involving both private-sector companies and the public sector. Creating an attractive destination able to compete with others that are better positioned and consolidated requires cooperative behaviour among the various agents involved. This behaviour will facilitate both external and internal competition, which in turn will assure better product quality, continuous product renewal, a strong offer of unique experiences and the efficient use of endogenous resources. In this paper, the authors discuss the results of a survey of restaurant owners and of interviews conducted with the main institutional agents concerned with tourism promotion and the economic development of the Minho–Lima region. Such an approach, the authors argue, can be valuable in identifying the strengths and weaknesses of the area in question with regard to future tourism development. The authors work from the premise that the commitment of tourism agents constitutes a precondition for the success of the strategy to be defined. This is especially applicable to Minho–Lima, which to date has suffered from an absence of commitment and coordination on the part of those agents.

Performance measurement and management in Portuguese law enforcement

Performance measurement of police services is complicated by ambiguous and complex goal- and objectives-setting, and by the difficulties of measuring outputs. This article looks at the organizational and management changes being made in Portuguese police forces. The authors fill a gap in the literature on performance measurement in Portugal by taking a national approach to the study of how law enforcement agencies are introducing new management accounting changes. The article therefore widens the debate on performance measurement and performance improvements in law enforcement.