Monikanavaisuuden hyödyt ja haitat - tutkimus monikanavaisuudesta palveluntarjoajan ja asiakkaan näkökulmasta

Tämän tutkimuksen tavoitteena oli selvittää, voidaanko asiakkaan ja palveluntarjoajan odotukset yhdistää muodostettaessa palveluntarjoajan monikanavamallia. Monikanavaisuus tuo asiakkaalle mahdollisuuksia ajasta ja paikasta riippumattomaan asiointiin. Asiakkaan näkökulmasta tämä tarkoittaa usein sitä, että hänen oppimansa asiointitapa muuttuu. Asiakas kokee haittana sen, että joutuu panostamaan uuden asiointitavan opettelemiseen ja odottaa tämän muutoksen tuovan hänelle hyötyjä. Monikanavaisuuden hyödyt asiakkaalle punnitaan tässä muutostilanteessa. Palveluntarjoaja odottaa monikanavamallin tuovan kustannussäästöjä, sillä kanavavalinnat ovat keino kehittää asiakkuuksia ja vaikuttaa yrityksen kannattavuuteen pitkällä aikajänteellä. Monikanavamallin toteuttaminen vaatii palveluntarjoajalta alkuvaiheessa resursseja, investointeja ja halutun muutoksen tavoitteellista johtamista. Tutkittavat asiakkaat valittiin Suomen Posti Oyj:n Yritykset ja yritykset –asiakassegmentistä. Tutkimuksessa ei löytynyt asiakaskohtaisia eroja asiakkaiden odotuksista palveluntarjoajien monikanavamalleihin, mutta hyötyodotusten suhteen tunnistettiin kolme erilaista asiakastyyppiä: kustannussäästöjä odottavat hintaorientoituneet asiakkaat, palvelun entistä parempaa sujumista odottavat palveluorientoituneet asiakkaat ja oman valinnanvapautensa merkitystä painottavat asiakassuhdeorientoituneet asiakkaat. Palveluntarjoajan tulee pystyä viestimään ja argumentoimaan asiointitavan muutoksesta kullekin asiakkaalle merkityksellisellä tavalla. Teorian ja empirian pohjalta voidaan sanoa, että asiakkaan ja palveluntarjoajan odotukset voidaan yhdistää muodostettaessa palveluntarjoajan monikanavamallia. Tämä edellyttää, että palveluntarjoaja tuntee asiakkaansa niin hyvin, että tietää millaiset eri asiakkaiden hyötyodotukset ovat.

Determinants of antithrombotic choice for patent foramen ovale in cryptogenic stroke.

OBJECTIVE: We examined the influence of clinical, radiologic, and echocardiographic characteristics on antithrombotic choice in patients with cryptogenic stroke (CS) and patent foramen ovale (PFO), hypothesizing that features suggestive of paradoxical embolism might lead to greater use of anticoagulation. METHODS: The Risk of Paradoxical Embolism Study combined 12 databases to create the largest dataset of patients with CS and known PFO status. We used generalized linear mixed models with a random effect of component study to explore whether anticoagulation was preferentially selected based on the following: (1) younger age and absence of vascular risk factors, (2) "high-risk" echocardiographic features, and (3) neuroradiologic findings. RESULTS: A total of 1,132 patients with CS and PFO treated with anticoagulation or antiplatelets were included. Overall, 438 participants (39%) were treated with anticoagulation with a range (by database) of 22% to 54%. Treatment choice was not influenced by age or vascular risk factors. However, neuroradiologic findings (superficial or multiple infarcts) and high-risk echocardiographic features (large shunts, shunt at rest, and septal hypermobility) were predictors of anticoagulation use. CONCLUSION: Both antithrombotic regimens are widely used for secondary stroke prevention in patients with CS and PFO. Radiologic and echocardiographic features were strongly associated with treatment choice, whereas conventional vascular risk factors were not. Prior observational studies are likely to be biased by confounding by indication.

Recommandations for malaria prevention in moderate to low risk areas : traveller's choice and risk perception

Background. Le considérable déclin de la malaria au niveau mondial remet en question la stratégie de chimioprophylaxie pour les voyageurs à destination de pays à risque modéré à faible de malaria. Un consensus international de la meilleure stratégie de prévention reste à trouver. Suivant le mouvement actuel de partage décisionnel, cette étude invite le voyageur au sein du débat comme acteur du processus de décision. Objectifs. Investiguer les préférences des voyageurs à destination de pays à risque modéré à faible de malaria en matière de prévention contre la malaria, en mettant en perspective leur perception du risque et les raisons de leur choix. Méthodologie. Dans la salle d'attente du Centre de Vaccination et Médecine de Voyage, les voyageurs à destination de risque modéré à faible de malaria remplissent un questionnaire et choisissent la méthode de prévention qu'ils préfèrent aidés d'un tableau leur proposant 4 choix possible ; mesure de prévention des piqûres de moustique uniquement, chimioprophylaxie, traitement de réserve seul et traitement de réserve avec test diagnostic rapide. Ils reçoivent aussi une échelle de risque illustrant les risques de malaria et d'effets indésirables des anti-malariques comparés à différents autres risques liés au voyage, inspirée par les palettes de Paling de la Communication Risk Institut. Résultats. De décembre 2012 à décembre 2013, 391 voyageurs on été inclus. 59 (15%) ont choisi la chimioprophylaxie, 116 (30%) un traitement de réserve, 112 (29%) un traitement de réserve avec test rapide diagnostic, 100 (26%) une prévention des piqûre de moustiques uniquement, and 4 (1%) plusieurs alternatives. Les raisons de choisir une chimioprophylaxie étaient la sécurité (42%), l'action préventive (29%), l'efficacité (15%) et la facilité d'utilisation (15%). Les raisons de choisir un traitement de réserve étaient moins de prise de médicament (29%), moins d'effets secondaires de ceux-ci (23%) et le prix (9%). Les voyageurs choisissant la chimioprohylaxie l'avaient plus souvent déjà utilisée par le passé [OR=3.0 (CI 1.7-5.44)], sans différence en terme de profil démographique, caractéristique du voyage ou comportement à risque. Conclusions. Quand interrogés, 85% des voyageurs à destination de pays à risque modéré à faible de malaria préfèrent ne pas prendre la chimioprophylaxie, bien que la plupart des pays la recommande encore. Les raisons avancées sont cohérentes avec leur choix. Les nouvelles recommandations devraient prendre en compte la préférence des voyageurs et inclure un processus de décision partagé.

Signs of a vector's adaptive choice: on the evasion of infectious hosts and parasite-induced mortality

Laboratory and field experiments have demonstrated in many cases that malaria vectors do not feed randomly, but show important preferences either for infected or non-infected hosts. These preferences are likely in part shaped by the costs imposed by the parasites on both their vertebrate and dipteran hosts. However, the effect of changes in vector behaviour on actual parasite transmission remains a debated issue. We used the natural associations between a malaria-like parasite Polychromophilus murinus, the bat fly Nycteribia kolenatii and a vertebrate host the Daubenton's bat Myotis daubentonii to test the vector's feeding preference based on the host's infection status using two different approaches: 1) controlled behavioural assays in the laboratory where bat flies could choose between a pair of hosts; 2) natural bat fly abundance data from wild-caught bats, serving as an approximation of realised feeding preference of the bat flies. Hosts with the fewest infectious stages of the parasite were most attractive to the bat flies that did switch in the behavioural assay. In line with the hypothesis of costs imposed by parasites on their vectors, bat flies carrying parasites had higher mortality. However, in wild populations, bat flies were found feeding more based on the bat's body condition, rather than its infection level. Though the absolute frequency of host switches performed by the bat flies during the assays was low, in the context of potential parasite transmission they were extremely high. The decreased survival of infected bat flies suggests that the preference for less infected hosts is an adaptive trait. Nonetheless, other ecological processes ultimately determine the vector's biting rate and thus transmission. Inherent vector preferences therefore play only a marginal role in parasite transmission in the field. The ecological processes rather than preferences per se need to be identified for successful epidemiological predictions.

Europeanization or Party Politics? Explaining Government Choice for Corporatist Concertation

This article assesses whether changes in government choice for policy concertation with trade unions and employers are better explained by international or domestic factors. We compare patterns of corporatist governance in a strongly Europeanized policy domain (labor migration policy) and in a weakly Europeanized policy domain (welfare state reforms) over the last 20 years in Austria and Switzerland. We show that there is no systematic difference in patterns of concertation between the two policy sectors and that factors linked to party politics play a bigger role in the choice of governments for concertation. If the base of party support for policies is divided, governments are more prone to resort to corporatist concertation as a way to build compromises for potentially controversial or unpopular policies. By contrast, ideologically cohesive majority coalitions are less prone to resort to concertation because they do not need to build compromises outside their base of party support.

IN DUBIO PRO NATURA? A Philosophical Analysis of the Precautionary Principle in Environmental and Health Risk Governance

In this book, I apply a philosophical approach to study the precautionary principle in environmental (and health) risk decision-making. The principle says that unacceptable environmental and health risks should be anticipated, and they ought to be forestalled before the damage comes to fruition even if scientific understanding of the risks is inadequate. The study consists of introductory chapters, summary and seven original publications which aim at explicating the principle, critically analysing the debate on the principle, and constructing a basis for the well-founded use of the principle. Papers I-V present the main thesis of this research. In the two last papers, the discussion is widened to new directions. The starting question is how well the currently embraced precautionary principle stands up to critical philosophical scrutiny. The approach employed is analytical: mainly conceptual, argumentative and ethical. The study draws upon Anglo-American style philosophy on the one hand, and upon sources of law as well as concrete cases and decision-making practices at the European Union level and in its member countries on the other. The framework is environmental (and health) risk governance, including the related law and policy. The main thesis of this study is that the debate on the precautionary principle needs to be shifted from the question of whether the principle (or its weak or strong interpretation) is well-grounded in general to questions about the theoretical plausibility and ethical and socio-political justifiability of specific understandings of the principle. The real picture of the precautionary principle is more complex than that found (i.e. presumed) in much of the current academic, political and public debate surrounding it. While certain presumptions and interpretations of the principle are found to be sound, others are theoretically flawed or include serious practical problems. The analysis discloses conceptual and ethical presumptions and elementary understandings of the precautionary principle, critically assesses current practices invoked in the name of the precautionary principle and public participation, and seeks to build bridges between precaution, engagement and philosophical ethics. Hence, it is intended to provide a sound basis upon which subsequent academic scrutiny can build.

Efecto de las diferentes duraciones de tratamiento en la terapia de movimiento inducido por restricción: Revisión bibliográfica.

Pregunta de revisión: ¿Son más eficientes las diferentes duraciones del tratamiento y de frecuencia de la terapia de movimiento inducido por restricción (TIMR) en los resultados de la actividad y de participación en los pacientes con accidente cerebrovascular crónico? Objetivo: Examinar el efecto de diferentes duraciones de tratamiento de la TIMR y la terapia de movimiento inducido por restricción modificada (TIMRm) sobre la actividad y la participación de los pacientes con accidente cerebrovascular crónico. Metodología: Se realizó una búsqueda bibliográfica en MEDLINE, CINAHL, OTSeeker, Scopus, Cochrane plus, La Biblioteca Cohrane y por búsqueda manual. Los criterios de inclusión fueron: ensayos controlados aleatorios (ECA) o cuasi-ECA con participantes de más de 18 años, accidente cerebrovascular crónico y TIMR o TIMRm en comparación con otras intervenciones. Resultados: La búsqueda final resultó en 10 ECA publicados entre 2003 y 2013. La calidad de los estudios varió en la puntuación (6-9) según la escala de PEDro. La práctica de la TIMR de 50-60 horas durante 2 semanas produjo una mejor movilidad, con evidencia moderada-alta, en comparación al tratamiento control. La TIMR durante 30 horas en tres semanas, 90 horas durante tres semanas y 15-30 horas durante 10 semanas mejora la movilidad de la extremidad superior afectada. Conclusión: La TIMR durante 30 horas en tres semanas demostró ser eficaz y eficiente en la movilidad de la mano afectada, pero se necesitan más estudios para conocer los protocolos de tratamiento óptimas para la TIMR.

Thermoregulation and microhabitat choice in the polymorphic asp viper (Vipera aspis).

In ectotherms, thermoregulation strongly depends on environmental conditions, as well as on intrinsic factors, such as skin colour. Indeed, due to its physical properties, melanin pigments allow melanistic morphs to benefit of a more efficient thermoregulation compared to non-melanistic ones. Despite thermal benefits of melanism have often been highlighted under experimental conditions, such field data remain scarce. In this study, we investigated the influence of colouration on body temperature and microhabitat choice in a montane population of colour polymorphic asp viper (Vipera aspis) characterized by a strong presence of melanism (64%). Results highlighted a difference in internal body temperature, but only within gravid females, with melanistic individuals having higher body temperatures compared to non-melanistic ones. No differences were found when considering both sexes. We also showed that melanistic and non-melanistic vipers were found in different microhabitat types, i.e. melanistic snakes used areas marked by a scarcer sun exposure and by higher vegetation cover compared to non-melanistic ones. This result has important implications. Indeed, besides providing a possible explanation for the lack of difference in body temperature (except for gravid females), it confirms that melanistic individuals can potentially use their efficient thermoregulation in order to inhabit less exposed and thermally unfavourable microhabitats.

Terapia a través de la danza y el movimiento en mujeres con cáncer de mama: el impacto psicofísico del proceso empático

Objetivos: describir el proceso terapéutico y la posible influencia de las neuronas espejo en la empatía kinestésica empleando la terapia a través de la danza y el movimiento en el cáncer de mama. Método: se utilizó un estudio de caso. Una paciente diagnosticada con cáncer de mama desde hace dos años fue derivada al Departamento de Ciencias fisiológicas II de la Universidad de Barcelona. Ella asistió a una intervención con terapia a través de la danza y el movimiento durante 5 meses (1 hora semanal, 20 sesiones). Su historia clínica y las anotaciones tanto de ella como del terapeuta fueron revisadas. Resultado: La paciente mostró una mejora en su bienestar psicofísico percibido después de participar en el programa de terapia a través de la danza y el movimiento. Este tipo de intervención facilitó la recogida de información tanto a nivel físico como psicológico de la paciente. El proceso empático fue relevante para ello. Conclusiones: El bienestar percibido y expresado por la paciente a lo largo de las sesiones permite entrever la importancia clínica de la terapia a través de la danza y el movimiento. Una futura propuesta sería realizar dicha intervención en un contexto grupal, ampliando y diversificando el proceso empático al añadir al binomio terapeuta-paciente el de paciente-paciente.

The determinants of contractual choice for private involvement in infrastructure projects in the United States

Reliance on private partners to help provide infrastructure investment and service delivery is increasing in the United States. Numerous studies have examined the determinants of the degree of private participation in infrastructure projects as governed by contract type. We depart from this simple public/private dichotomy by examining a rich set of contractual arrangements. We utilize both municipal and state-level data on 472 projects of various types completed between 1985 and 2008. Our estimates indicate that infrastructure characteristics, particularly those that reflect stand alone versus network characteristics, are key factors influencing the extent of private participation. Fiscal variables, such as a jurisdiction’s relative debt level, and basic controls, such as population and locality of government, increase the degree of private participation, while a greater tax burden reduces private participation.

Recovery Risk and Labor Costs in Public-Private Partnerships : Contractual Choice in the US Water industry

We use an ordered logistic model to empirically examine the factors that explain varying degrees of private involvement in the U.S. water sector through public-private partnerships. Our estimates suggest that a variety of factors help explain greater private participation in this sector. We find that the risk to private participants regarding cost recovery is an important driver of private participation. The relative cost of labor is also a key factor in determining the degree of private involvement in the contract choice. When public wages are high relative to private wages, private participation is viewed as a source of cost savings. We thus find two main drivers of greater private involvement: one encouraging private participation by reducing risk, and another encouraging government to seek out private participation in lowering costs.

Pro and con arguments in using alternative dialysis regimens in the frail and elderly patients.

In the last decade, an increasing number of patients over 75 years of age are starting renal replacement therapy. Frailty is highly prevalent in elderly patients with end-stage renal disease (ESRD) in the context of the increased prevalence of some ESRD-associated conditions: protein-energy wasting, inflammation, anaemia, acidosis or hormonal disturbances. There are currently no hard data to support guidance on the optimal duration of dialysis for frail/elderly ESRD patients. The current debate is not about starting dialysis or managing conservatory frail ESRD patients, but whether a more intensive regimen once dialysis is initiated (for whatever reasons and circumstances) would improve patients' outcome. The most important issue is that all studies performed with extended/alternative dialysis regimens do not specifically address this particular type of patients and therefore all the inferences are derived from the general ESRD population. Care planning should be responsive to end-of-life needs whatever the treatment modality. Care in this setting should focus on symptom control and quality of life rather than life extension. We conclude that, similar to the general dialysed population, extensive application of more intensive dialysis schedules is not based on solid evidence. However, after a thorough clinical evaluation, a limited period of a trial of intensive dialysis could be prescribed in more problematic patients.

KHO 2007:77 : pro fisco, contra legem constitutionalem

Käsittelee Korkeimman hallinto-oikeuden ratkaisua KHO:2007:77