Understandings of transnational families in debates on Migration and development

International migration sets in motion a range of significant transnational processes that connect countries and people. How migration interacts with development and how policies might promote and enhance such interactions have, since the turn of the millennium, gained attention on the international agenda. The recognition that transnational practices connect migrants and their families across sending and receiving societies forms part of this debate. The ways in which policy debate employs and understands transnational family ties nevertheless remain underexplored. This article sets out to discern the understandings of the family in two (often intermingled) debates concerned with transnational interactions: The largely state and policydriven discourse on the potential benefits of migration on economic development, and the largely academic transnational family literature focusing on issues of care and the micro-politics of gender and generation. Emphasizing the relation between diverse migration-development dynamics and specific family positions, we ask whether an analytical point of departure in respective transnational motherhood, fatherhood or childhood is linked to emphasizing certain outcomes. We conclude by sketching important strands of inclusions and exclusions of family matters in policy discourse and suggest ways to better integrate a transnational family perspective in global migration-development policy.

Auditoría integrada de Información + Conocimiento: aplicación en un caso de estudio

Se presentan los resultados de la aplicación de una metodología integradora de auditoría de información y conocimiento, llevada a cabo en un Centro de Investigación del Ministerio de Ciencia, Tecnología y Medio Ambiente de la provincia de Holguín, Cuba, conformada por siete etapas con un enfoque híbrido dirigida a revisar la estrategia y la política de gestión de información y conocimiento, identificar e inventariar y mapear los recursos de I+C y sus flujos, y valorar los procesos asociados a su gestión. La alta dirección de este centro, sus especialistas e investigadores manifestaron la efectividad de la metodología aplicada cuyos resultados propiciaron reajustar la proyección estratégica en relación con la gestión de la I+C, rediseñar los flujos informativos de los procesos claves, disponer de un directorio de sus expertos por áreas y planificar el futuro aprendizaje y desarrollo profesional.

Identifying the Impact of Incomplete Datasets on Process Cycle Time Prediction in an Aerospace Assembly Line

Supply Chain Simulation (SCS) is applied to acquire information to support outsourcing decisions but obtaining enough detail in key parameters can often be a barrier to making well informed decisions.
One aspect of SCS that has been relatively unexplored is the impact of inaccurate data around delays within the SC. The impact of the magnitude and variability of process cycle time on typical performance indicators in a SC context is studied.
System cycle time, WIP levels and throughput are more sensitive to the magnitude of deterministic deviations in process cycle time than variable deviations. Manufacturing costs are not very sensitive to these deviations.
Future opportunities include investigating the impact of process failure or product defects, including logistics and transportation between SC members and using alternative costing methodologies.

E-Government Collaboration in the Swedish Public Sector : Multiple Studies on Collaboration Facilitators and Collaboration Modes

Collaboration in the public sector is imperative to achieve e-government objectives such as improved efficiency and effectiveness of public administration and improved quality of public services. Collaboration across organizational and institutional boundaries requires public organizations to share e-government systems and services through for instance, interoperable information technology and processes. Demands on public organizations to become more open also require that public organizations adopt new collaborative approaches for inviting and engaging citizens in governmental activities. E-government related collaboration in the public sector is challenging, however, and collaboration initiatives often fail. Public organizations need to learn how to collaborate since forms of e-government collaboration and expected outcomes are mostly unknown. How public organizations can collaborate and the expected outcomes are thus investigated in this thesis by studying multiple collaboration cases on the acquisition and implementation of a particular e-government investment (digital archive). This thesis also investigates how e-government collaboration can be facilitated through artifacts. It is done through a case study, where objects that cross boundaries between collaborating communities in the public sector are studied, and by designing a configurable process model integrating several processes for social services. By using design science, this thesis also investigates how an m-government solution that facilitates collaboration between citizens and public organizations can be designed. The thesis contributes to literature through describing five different modes of interorganizational collaboration in the public sector and the expected benefits from each mode. It also contributes with an instantiation of a configurable process model supporting three open social e-services and with evidence of how it can facilitate collaboration. This thesis further describes how boundary objects facilitate collaboration between different communities in an open government design initiative. It contributes with a designed mobile government solution, thereby providing proof of concept and initial design implications for enabling collaboration with citizens through citizen sourcing (outsourcing a governmental activity to citizens through an open call). This thesis also identifies research streams within e-government collaboration research through a literature review and the thesis contributions are related to the identified research streams. This thesis gives directions for future research by suggesting that future research should focus further on understanding e-government collaboration and how information and communication technology can facilitate collaboration in the public sector. It is suggested that further research should investigate m-government solutions to form design theories. Future research should also examine how value can be co-created in e-government collaboration.

Qualidade de Vida no Trabalho (QVT): a relação homem-trabalho avaliada em empresa com especificação técnica ISO 9001

Este trabalho teve como objetivo, levantar dados sobre as relações estabelecidas pelos trabalhadores em seu campo de atuação e as possíveis consequências para sua qualidade de vida, numa Empresa de Terceirização de Serviços, na cidade do Recife- PE, Brasil. Inicialmente foi realizada uma investigação bibliográfica a partir dos principais teóricos que pesquisam sobre a Qualidade de Vida no Trabalho (QVT) e suas consequências para o melhor desempenho do trabalhador tendo em vista o seu bem-estar, as condições básicas de segurança, saúde e integridade pessoal e profissional dentro e fora da organização. Seguiu-se a pesquisa de campo realizada na referida empresa que permitiu a coleta de dados quanto à percepção dos colaboradores selecionados, por sorteio, em relação ao aspecto da qualidade de vida. Os resultados originários dos instrumentos de pesquisa aplicados, após análise, poderão ajudar na implantação de mudanças significativas através de ações que restrinjam efeitos conflituosos dos relacionamentos, garantam melhores condições de desenvolvimento pessoal e consequentemente maior produtividade organizacional. / This study aimed to collect data about the relationships established by workers in their field and the possible consequences to their quality of life, a Company's Outsourcing Services in the city of Recife, Pernambuco, Brazil. Initially a literature search was performed from the main theoretical research on the Quality of Work Life (QWL) and its consequences for the best performance of the employee with a view to their welfare, the basic conditions of health, safety and integrity personal and professional inside and outside the organization. This was followed by field research conducted in the company that allowed the collection of data regarding the perception of employees selected by lot in relation to the quality aspect of life. The results originating from research instruments used, after examination, may assist in the implementation of significant changes through actions restricting effects of conflicting relationships, ensure better conditions for personal development and consequently greater organizational productivity.

A influência do processo de terceirização de tecnologia da informação na utilização dos modelos de contratação de serviços: um estudo de casos múltiplos

The change in the economic world and the emergence of Internet as a tool for communication and integration among the markets have forced organizations to adopt a different structure, process-oriented with a focus on information management. Thus, information technology has gained prominence in the organizational context, increasing its complexity and range of services provided by this function. Moreover, outsourcing has become an important model for flexible corporate structure, helping organizations to achieve better results when carrying out their activities and processes and be more competitive. To make the IT outsourcing, it is necessary to follow certain steps that range from strategic assessment to the management of outsourced service. Such steps can influence the form of contracting services, varying the types of service providers and contractors. Thus, the study aimed to identify how this IT outsourcing process influences the use of models for contracting services. For this, a study was conducted in multiple cases study involving two companies in Rio Grande do Norte State, specifically the health sector. Data collection was carried out with the CIOs of the companies surveyed through semi-structured interviews. According to the results obtained, it was found that the outsourcing process more structured influences the use of a more advanced contracting model. However, there are features found in these steps carrying more clearly this influence, as the goals pursued by outsourcing, the criteria used in selecting the supplier, a contract negotiation, how to transition services and the use of methods management, but can vary depending on the level of maturity in the relationship of the companies examined. Moreover, it was found that the use of contracting model may also influence how it is developed the IT outsourcing process, requiring or not its more formalized and organization

Mikroyrityksen ja tilitoimiston välisten prosessien kehittäminen sähköistämisen avulla

Tämä tutkielma käsittelee mikroyrityksen ja tilitoimiston välistä yhteistyötä sekä sen edistämistä sähköistämisen keinoin. Aihetta käsitellään ulkoistamisen näkökulmasta, jolloin taloushallinnon prosessit käsittävät tilitoimiston ja yrityksen välisen tiedonvaihdon ja yhteistyön. Tutkielmassa käsitellään taloushallinnon roolia ja prosesseja sekä taloushallinnon ulkoistamisen teoreettisia lähtökohtia. Tämän jälkeen syvennytään taloushallinnon sähköistämiseen sekä sen etuihin ja haittoihin. Aiheita pyritään käsittelemään sekä yleisellä tasolla että mikroyritysten näkökulmasta. Tutkielman tavoitteena on teorian ja empiirisen tutkimuksen avulla selvittää, millaisia sähköisiä keinoja valitun kohdeyrityksen ja tilitoimiston yhteistyön kehittämiseen on tarjolla ja kuinka nämä keinot edistäisivät osapuolten välistä yhteistyötä. Työssä käytetty tutkimusmenetelmä on kvalitatiivinen ja tutkittavaa ilmiötä on tarkasteltu tapaustutkimuksen keinoin. Tutkimusaineisto kerättiin kohdeyrityksen omistajayrittäjältä keskusteluin sekä kohdeyrityksen käyttämälle tilitoimistolle sähköpostitse lähetetyllä kyselyllä. Tutkielmassa päädyttiin siihen, että sähköisistä menetelmistä on saatu apua esimerkiksi kuittikirjanpidossa. Käytössä olevien sähköisten palveluiden määrää sen sijaan voitaisiin vähentää ainakin poistamalla yksi laskujenhallintaohjelma käytöstä. Tämä edistäisi tositteiden kulkua yritykseltä kirjanpitäjälle ja samalla päästäisiin eroon myös yhdestä käyttöominaisuuksiltaan kehnosta laskujenhallintajärjestelmästä. Toisaalta todettiin, että ydinongelmat eivät loppujen lopuksi liity heikkoon teknologiaan vaan ihmisten välisiin suhteisiin eivätkä nämä ongelmat ole ratkaistavissa teknologian keinoin.

Determinación de brechas estructurales para la integración de la Responsabilidad Social en una empresa del sector BPO de la ciudad de Manizales

El estudio realizado sobre la determinación de brechas estructurales para la integración de la Responsabilidad Social en una empresa del sector BPO (Business Process Outsourcing) de la ciudad de Manizales tuvo como objetivos: caracterizar los enfoques de responsabilidad social empresarial-RSE-; establecer la relación entre las políticas, prácticas, valores y objetivos corporativos con los principios y materias fundamentales de la RSE, identificar mecanismos de relación con los stakeholders, e identificar las estrategias de comunicación y las acciones para la integración de la RSE. El estudio fue realizado por mediante la aplicación de instrumentos metodológicos basados en la ISO 26000, OHSAS 18001 e ISO 14001, a las áreas de control interno, comercial, operaciones, nómina, compras y presupuesto. Los resultados evidencian brechas en la integración de grupos de interés, en los mecanismos de comunicación interna y externa y en las materias fundamentales, en especial las relacionadas con prácticas laborales y medio ambiente. La implementación del Sistema de Seguridad y Salud en el trabajo basado en las OHSAS 18001 y el Sistema de Gestión ambiental según la ISO 14001 puede contribuir al cierre de brechas detectadas; por otra parte, es fundamental definir estrategias corporativas que fortalezcan la relación y comunicación con los diferentes stakeholders.

Modelo de gestión del desempeño como base de los programas de gestión humana

La evaluación del desempeño se ha convertido en un factor crítico para el éxito de las organizaciones, ya que realizarla de forma consciente y adecuada permite tomar decisiones y acciones que llevan a la obtención de mejores resultados. El presente trabajo muestra el impacto que tiene la evaluación del desempeño en los demás procesos de Gestión Humana: Incorporación, Desarrollo Humano (Formación y Capacitación, Plan Carrera y Bienestar) y Compensación. Se realizó una encuesta a los colaboradores de una empresa de servicio de tercerización de procesos de negocio (o BPO por sus siglas en inglés) de la ciudad de Medellín para conocer la percepción que tienen acerca de la importancia y utilidad de la evaluación de desempeño dentro de la organización, realizando una comparación con la teoría y encontrando que existen algunos procesos que las personas sienten que no son tan impactados por la evaluación del desempeño, por ejemplo, selección. Se plantea un modelo capaz de demostrar la forma como afecta la evaluación del desempeño los demás procesos de Gestión Humana y los resultados de la organización desde el momento en que la persona se incorpora a la misma, siendo fundamental el rol de los líderes, el análisis de las competencias de las personas y la alineación con la estrategia organizacional.

Designing gainsharing model variations with logistics service company

This thesis studies, in collaboration with a Finnish logistics service company, gainsharing and the development of a gainsharing models in a logistics outsourcing context. The purpose of the study is to create various gainsharing model variations for the use of a service provider and its customers in order to develop and enhance the customer’s processes and operations, create savings and improve the collaboration between the companies. The study concentrates on offering gainsharing model alternatives for companies operating in internal logistics outsourcing context. Additionally, the prerequisites for the gainsharing arrangement are introduced. In the beginning of the study an extensive literature review is conducted. There are three main themes explored which are the collaboration in an outsourcing context, key account management and gainsharing philosophy. The customer expectations and experiences are gathered by interviewing case company’s employees and its key customers. In order to design the gainsharing model prototypes, customers and other experts’ knowledge and experiences are utilized. The result of this thesis is five gainsharing model variations that are based on the empirical and theoretical data. In addition, the instructions related to each created model are given to the case company, but are not available in this paper

Caso de estudio. IBM: ¿Más allá del conocimiento...?

El caso muestra cómo los presidentes Louis Gerstner y Samuel Palmesano lograron influir en un cambio positivo de las personas, sus valores y conocimientos, para que IBM recuperara el liderazgo en el mercado. IBM empieza a generar conocimiento y logra ser una de las empresas que más patentes ha registrado en los Estados Unidos durante la última década. El caso también plantea dilemas donde se cuestiona si la investigación y el conocimiento adquirido por las empresas ha servido o no para mejorar la vida de las personas.

Os sentidos do trabalho na tutoria a distância: buscando compreensões à luz da educação ambiental

A presente pesquisa está vinculada à linha Educação Ambiental: Ensino e Formação de Educadores(as) (EAEFE), do Programa de Pós-Graduação em Educação Ambiental - PPGEA/FURG. O estudo foi realizado com cinco tutoras a distância que atuaram no curso de Especialização em Educação de Jovens e Adultos na Diversidade, oferecido na modalidade a distância pela Universidade Federal do Rio Grande - FURG, a partir do Programa Universidade Aberta do Brasil, entre os anos de 2010 e 2012. A pesquisa buscou compreender que sentidos atribuem ao trabalho de tutoria, realizado no referido curso de especialização, os tutores a distância que dele fizeram parte. Assim, justifica-se por propor debate acerca da situação a que estão sujeitos esses profissionais, estando inseridos em um contexto de exploração, terceirização e prestação de serviços em educação, visto que a Educação a Distância, que não é institucionalizada, contribui para a manutenção do Sistema Capitalista, reproduzindo a precarização do trabalho docente. Este estudo caracteriza-se como uma pesquisa qualitativa, sendo os dados produzidos por meio de diálogo dirigido com questões que versavam a respeito das experiências das tutoras com a Tutoria a Distância. Para realizar a análise dos dados coletados, foi utilizada a Análise Textual Discursiva (ATD) (Moraes e Galiazzi, 2007), metodologia que possibilitou a compreensão dos discursos dos sujeitos. Os diálogos traçados entre os relatos das tutoras e teóricos como Antunes (2009), Mattar (2012), Loureiro (2004), entre outros, possibilitaram a construção de compreensões sobre o trabalho dos tutores no contexto do Modo de Produção Capitalista, vinculando, assim, a pesquisa ao campo de discussões da Educação Ambiental. Neste estudo, três categorias emergiram do processo de análise, denominadas: Tutoria a distância - questões que influenciam as condições de trabalho; Os sentidos do tempo na Tutoria a Distância - limites do tempo dentro e fora do trabalho; Tutoria a distância e o relacionamento com os estudantes - desafios do trabalho e da aprendizagem na EaD. Nesse sentido, foram tecidas reflexões sobre o trabalho na sociedade capitalista a partir da teoria marxista e suas relações com a organização da Educação a Distância, pensando na posição que ela assume no cenário educacional brasileiro e considerando as implicações do modo de produção capitalista na organização do trabalho da tutoria em EaD. Nas três categorias, os sujeitos elencaram desafios, dificuldades e as satisfações relacionadas com as experiências vivenciadas na tutoria a distância. Os resultados mostraram que os sujeitos da pesquisa consideram-se pertencentes ao processo de aprendizagem, desempenhando ações educativas que as caracterizam como professoras, pois como tutoras desempenham funções docentes no processo de formação dos educandos. Também fica evidente que as tutoras não identificam o trabalho na tutoria como um trabalho precarizado, embora essa atividade esteja constituída na lógica de exploração e terceirização da mão de obra trabalhadora. Além disso, houve a confirmação de que a realização das atividades de tutoria intensifica a jornada de trabalho e de que ele é organizado em cima do tempo livre das tutoras.

Cost efficient supply processes for the Compact Slim Elevator Door

The aim of this thesis was to observe possibilities to enhance the development of manufacturing costs savings and competitiveness related to the compact KONE Renova Slim elevator door. Compact slim doors are especially designed for EMEA markets. EMEA market area is characterized by highly competitive pricing and lead times which are manifested as pressures to decrease manufacturing costs and lead times of the compact elevator door. The new elevator safety code EN81-20 coming live during the spring 2016 will also have a negative impact on the cost and competitiveness development making the situation more acute. As a sheet metal product the KONE Renova slim is highly variable. Manufacturing methods utilized in the production are common and robust methods. Due to the low volumes, high variability and tight lead times the manufacturing of the doors is facing difficulties. Manufacturing of the doors is outsourced to two individual suppliers Stera and Wittur. This thesis was implemented in collaboration with Stera. KONE and Stera pursue a long term and close partnership where the benefits reached by the collaboration are shared equally. Despite the aims, the collaboration between companies is not totally visible and various barriers are hampering the development towards more efficient ways of working. Based on the empirical studies related to this thesis, an efficient standardized (A+) process was developed for the main variations of the compact elevator door. Using the standardized process KONE is able to order the most important AMDS door variations from Stera with increased quality, lower manufacturing costs and manufacturing lead time compared to the current situation. In addition to all the benefits, the standardized (A+) process also includes risks in practice. KONE and the door supplier need to consider these practical risks together before decisions are made.

Plan de acci?n en los servicios de tercerizaci?n de merchandising y trade marketing en los puntos de venta al reatail por parte de Eficacia S.A en la ciudad de Cali

Tesis de Administraci?n de Empresas

Contratación logística en Colombia: implementación de un operador logístico integral

Este artículo tiene como objetivo presentar los criterios que se deben tener en cuenta para contratar los servicios de los operadores logísticos. Las evidencias presentadas en este artículo se basan en información obtenida a través de encuestas, entrevistas, estudio de casos, sondeos y revisión de literatura. La principal conclusión muestra que la claridad contractual es clave en el surgimiento de un nuevo modelo de negocio que puede impulsar el desarrollo del país. Las empresas deben ver la contratación logística con una oportunidad estratégica, al igual que pensar en cada posible situación que se pueda presentar para así plasmar un curso de acción en el contrato