The Management of Intellectual Capital in the Early Phases of Project Marketing

This study aims at enhancing understanding and deriving new constructs about the management of intellectual capital in the early phases of project marketing. The research methodology employed is deductive; conceptual reasoning is based on existing literature. The study's knowledge base is drawn from the bodies of literature dealing with project, relationship, and industrial marketing, as well as from the literature dealing with mechanical engineering, network approach, systems selling, R&D, project portfolio, strategic, financial, and knowledge management. As a result, three processes, 32 summaries and 19 conclusions give to the management of intellectual capital meaning in the context of project marketing. These conclusions and synthesis are proposed to improve the existing concepts and models in project marketing.

Development of Collaborative Product Structure Management

The purpose of this thesis is to develop an environment or network that enables effective collaborative product structure management among stakeholders in each unit, throughout the entire product lifecycle and product data management. This thesis uses framework models as an approach to the problem. Framework model methods for development of collaborative product structure management are proposed in this study, there are three unique models depicted to support collaborative product structure management: organization model, process model and product model. In the organization model, the formation of product data management system (eDSTAT) key user network is specified. In the process model, development is based on the case company’s product development matrix. In the product model framework, product model management, product knowledge management and design knowledge management are defined as development tools and collaboration is based on web-based product structure management. Collaborative management is executed using all these approaches. A case study from an actual project at the case company is presented as an implementation; this is to verify the models’ applicability. A computer assisted design tool and the web-based product structure manager, have been used as tools of this collaboration with the support of the key user. The current PDM system, eDSTAT, is used as a piloting case for key user role. The result of this development is that the role of key user as a collaboration channel is defined and established. The key user is able to provide one on one support for the elevator projects. Also the management activities are improved through the application of process workflow by following criteria for each project milestone. The development shows effectiveness of product structure management in product lifecycle, improved production process by eliminating barriers (e.g. improvement of two-way communication) during design phase and production phase. The key user role is applicable on a global scale in the company.

Cultural aspects of globalizing university-industry knowledge interaction in China

Previous studies of the local involvement of multinational corporation (MNC) subsidiaries focus on host-country firms and local business partners such as suppliers and customers. The role of host-country universities in the same context of innovation networks is neglected. Furthermore, there are many organizational culture- and knowledge-related differences between universities and companies, and this is likely to pose additional challenges for successful collaboration. Early university-industry (U-I) studies have primarily been limited within a national boundary, being concerned with a single level of culture (i.e., at an organizational level) and one-way knowledge transfer from university to industry. Research on more dynamic knowledge interaction in multinational settings is lacking. This is particularly true in the business context of China. In today’s globalizing and rapidly changing organizations, addressing cultural differences and clashes is an everyday reality, and inter-cultural U-I collaboration is becoming a key asset for gaining global competitiveness. This study deals with Finnish MNC subsidiaries’ research collaboration with Chinese universities. It aims to explore the essence of such U-I collaboration and knowledge interaction, uncovering the deep functioning mechanisms of culture underlying effective collaborative knowledge creation and innovation. The study reviews critically different bodies of literature including knowledge management theories and studies, U-I collaboration and knowledge interaction, and cross-cultural research in terms of organizational knowledge generation and utilization. It adopts a case study strategy with qualitative research methods, and data is collected through in-depth interviews and participant observation. The study presents the following major findings: 1. In the light of a comprehensive analysis of U-I collaboration, an effective matching strategy is proposed, in the assumption that good alignment of knowledge interaction strategies and approaches with their corresponding knowledge type, capability development and research task may greatly enhance the effectiveness of cross-cultural U-I collaboration and knowledge interaction. 2. It is proposed that in the Chinese MNC context more dynamic types of knowledge interaction like knowledge co-creation should be of key concern particularly when dealing simultaneously with multi-disciplinary applied research of human factors and technologies. U-I knowledge interaction, otherwise, pays attention only to the study of one-way technology and knowledge transfer. 3. It is posited that the influence of culture on collaborative knowledge interaction can be studied in a valuable way when knowledge-related variables are simultaneously taken into account. A systematic analysis of the role of knowledge in cross-cultural knowledge interaction could best be approached from multi-aspects of knowledge including not only nature, characteristics and types of knowledge but also the process of knowledge (e.g., intensifications of knowledge interaction). 4. The study demonstrates the significant role of aspects of the host-country culture (e.g., Chinese guanxi) in U-I collaboration and knowledge interaction. This is evident, for instance, in issues related to interpersonal relationships and trust, true interest and the relatedness of the research, mutual commitment and learning, communication intensity and interaction, and awareness of cultural and knowledge-related differences between collaboration partners. Theoretical and practical implications of the findings are suggested and discussed.

Formal and informal mechanisms for knowledge protection and sharing

The most important knowledge in firms is mostly tacit and embedded in individuals within the organization. This background knowledge that firms possess is used for creation of new knowledge and innovations. As firms today greatly concentrate on their core competencies, they need external knowledge from various collaboration partners. Thus, collaborative relationship governance, as well as control (use of appropriability mechanisms) over background (the input from each firm in innovative activities) and foreground knowledge (the output of collaboration activities) is needed in order to successfully create and capture value from innovative activities without losing core knowledge and competitiveness. Even though research has concentrated on knowledge protection and knowledge sharing, studies that combine both of these views and examine the effects of sharing and protection on value creation and capture have been rather limited. Studies have mainly focused on the protection of the output of innovation while forgetting the protection of the input of innovation. On the other hand, as the research concentrating on the output of innovation tends to favor formal mechanisms, informal mechanisms have remained more unknown to researchers as well as managers. This research aims to combine the perspectives of knowledge sharing and knowledge protection and their relationship with value creation and value capture. The sharing and protection are viewed from two points of view: the use of appropriability mechanisms, as well as governance of the collaborative relationship. The study consists of two parts. The first part introduces the research topic and discusses the overall results. The second part comprises six complementary research publications. Both qualitative and quantitative research methods are used in the study. In terms of results, the findings enhance understanding of the combined use of formal and informal mechanisms for knowledge protection and sharing. Informal mechanisms appear to be emphasized in the protection of background knowledge, and thus are prerequisites for innovation, whereas formal mechanisms are relied on more for protecting the results of innovative activities. However, the simultaneous use of the formal and informal mechanisms that are relevant to the particular industry and innovation context is recommendedthroughout the collaborative innovation process. Further, the study adds to the current knowledge on HRM as an appropriability mechanism: on the firm level its uses include assessing and hedging against employee-related risks such as knowledge leaking and knowledge leaving. A further contribution is to the research on HRM protection and its interrelations with other appropriability mechanisms, its constituents, and its potential use in the area of knowledge protection.

Organizational mechanisms and conditions of individuals for knowledge sharing in post-acquisition integration

The challenges of knowledge sharing after cross-border acquisitions are widely recognised. The study took a new view to the subject by applying a two-level framework provided by the knowledge governance approach. The purpose of the study was to investigate the effects of organizational mechanisms on the conditions of individuals for knowledge sharing in post-acquisition integration context. Qualitative research methods were used in this case study. Individual interviews were performed within an international firm after a recent cross-border acquisition. The results showed that integrators, the rotation of the personnel from the acquiring firm and visits and meetings enhance the conditions at the individual level for knowledge sharing after the acquisition. Respectively, strategic change, matrix structure and foreign HRM practices challenge the conditions at the individual level for knowledge sharing in the early post-acquisition integration phase. The findings are supported by the prior research on knowledge management in acquisitions. In particular, the study enlightens how organizational level actions influence the conditions of individuals for knowledge sharing. The study suggests that organizations should adjust organizational mechanisms to support the conditions of individuals, in order to promote knowledge sharing in the early phase of the integration.

The role of business information and knowledge in sales steering

The objective of this study is to find out how sales management can be optimally supported with business information and knowledge. The first chapters of the study focus on theoretical literature about sales planning, sales steering, business intelligence, and knowledge management. The empirical part of the study is a case study for which the material was collected through interviews with the selected people of the company. The findings from the interviews were analyzed, and possible suggestions for solving the problems were made. The case study revealed that sales management requires a multitude of metrics and reports to steer the sales to the desired direction. The information sources can be internal and external, and the optimal solution for satisfying the information needs is a combination of both of these. The simple information should be turned into knowledge by merging the intellectual assets with the information from the firm’s transaction processing systems, in order to promote organizational learning and effective decision-making.

Service innovation development and knowledge integration practices - a comparative case study on KIBS sector

Academic research on services and innovations on services has significantly grown during recent years. So far research concerning management of knowledge intensive work on service development activities is very limited. The objective of this study was to examine knowledge integration practices that support service innovation development and to the best of knowledge such studies have not been previously published in academic literature. In the theoretical part of the study a review of state‐of‐the‐art literature was conducted, research gap was indicated and a framework for analysis was built. In the empirical part an explorative comparative multi‐case study was carried out in KIBS sector. Four companies were selected and four service development projects were inspected. The service development activities and knowledge integration practices were identified. The cases were carefully compared and results formed. The empirical results indicated that service innovation development is partly linear and partly incremental flow of activities where knowledge integration practices have important role supporting the planning and execution of tasks. Knowledge integration practices supporting planning and workshops are close interaction, interpretation, project planning and sequencing of work tasks. The identified knowledge integration practices supporting building service solution were careful role and competence management, routines and common knowledge. The main implication is that to manage knowledge intensive service innovation development a firm should carefully develop and choose relevant knowledge integration practices to support the service development activities.

The analysis of knowledge retention mechanisms for leaving experts

The goal of this thesis is studying knowledge retention mechanisms used in cases of single experts’ leaving in the case company, analyzing the reason for the mechanisms choice and successfulness of knowledge retention process depending of that choice. The theoretical part discusses the origins of knowledge retention processes in the theoretical studies, the existing knowledge retention mechanisms and practical issues of their implementation. The empirical part of the study is designed as employees’ interview with later discussion of the findings. The empirical findings indicate the following reasons for knowledge retention mechanisms choice: type of knowledge retained, specialty of leaving experts and time and distance issues of a particular case. The following factors influenced the success of a retention process: choice of knowledge retention mechanisms, usage of combination of mechanisms and creation of knowledge retention plans. The results might be useful for those interested in factors influencing knowledge retention processes in cases of experts’ departure.

Effect of the Knowledge Representation Form on the Efficiency of Knowledge Sharing

The goal of this thesis is to estimate the effect of the form of knowledge representation on the efficiency of knowledge sharing. The objectives include the design of an experimental framework which would allow to establish this effect, data collection, and statistical analysis of the collected data. The study follows the experimental quantitative design. The experimental questionnaire features three sample forms of knowledge: text, mind maps, concept maps. In the interview, these forms are presented to an interviewee, afterwards the knowledge sharing time and knowledge sharing quality are measured. According to the statistical analysis of 76 interviews, text performs worse in both knowledge sharing time and quality compared to visualized forms of knowledge representation. However, mind maps and concept maps do not differ in knowledge sharing time and quality, since this difference is not statistically significant. Since visualized structured forms of knowledge perform better than unstructured text in knowledge sharing, it is advised for companies to foster the usage of these forms in knowledge sharing processes inside the company. Aside of performance in knowledge sharing, the visualized structured forms are preferable due the possibility of their usage in the system of ontological knowledge management within an enterprise.

Tiedon jakamiseen vaikuttavat tekijät asiantuntijatyössä

Yhteiskunnan muuttuessa entistä tietovaltaisemmaksi, tiedon jakaminen nähdään kaikkein merkittävimpänä tietoprosessina organisaation kehittymisen kannalta. Tässä pro gradu -tutkielmassa selvitettiin, mitkä tekijät vaikuttavat tiedon jakamiseen asiantuntijatyössä. Tutkimus toteutettiin tapaustutkimuksena ja aineisto analysoitiin teorialähtöisen sisällönanalyysin avulla. Tutkimuksen tulosten perusteella asiantuntijatyötä tekevien tiedon jakamiseen vaikuttavat tekjiät ovat sisäinen motivaatio, yksilöiden välinen luottamus sekä organisaation rakenne ja kulttuuri. Tutkimuksen mukaan työ itsessään palkitsee ja motivoi tiedon jakamiseen, mutta yksilöiden välillä tulee olla hyväntahtoisuuteen ja pätevyyteen liittyvää luottamusta. Organisaation hierarkkisuus, käytettävissä olevan ajan, yhteisöllisyyden ja arvostuksen puute heikentävät tiedon jakamista. Sitä vastoin organisaation avoin kulttuuri tukee tiedon jakamista. Rahallisen palkitsemisen ei nähty vaikuttavan tiedon jakamiseen.

Institutional Repositories: New Horizon of Science & Technology Knowledge Transactions

Today higher education system and R&D in science & Technology has undergone tremendous changes from the traditional class room learning system and scholarly communication. Huge volume of Academic output and scientific communications are coming in electronic format. Knowledge management is a key challenge in the current century .Due to the advancement of ICT, Open access movement, Scholarly communications, Institutional repositories, ontology, semantic web, web 2.0 etc has revolutionized knowledge transactions and knowledge management in the field of science & technology. Today higher education has moved into a stage where competitive advantage is gained not just through access of infonnation but more importantly from new Knowledge creations.This paper examines the role of institutional repository in knowledge transactions in current scenario of Higher education.

Content aggregation on knowledge bases using graph clustering

Recently, research projects such as PADLR and SWAP have developed tools like Edutella or Bibster, which are targeted at establishing peer-to-peer knowledge management (P2PKM) systems. In such a system, it is necessary to obtain provide brief semantic descriptions of peers, so that routing algorithms or matchmaking processes can make decisions about which communities peers should belong to, or to which peers a given query should be forwarded. This paper proposes the use of graph clustering techniques on knowledge bases for that purpose. Using this clustering, we can show that our strategy requires up to 58% fewer queries than the baselines to yield full recall in a bibliographic P2PKM scenario.

Lost in Research - Wissensmanagement in komplexen (psychoanalytischen) Forschungsprojekten

Die Wissenschaft weist im Zuge der Entwicklung von der Industrie- zu einer Wissensgesellschaft einschneidende Veränderungen in der Wissensordnung auf, welche sich bis hin zu einem zunehmenden Verlust der wissenschaftlichen Selbststeuerungsmechanismen bemerkbar machen und einen veränderten Umgang mit dem generierten Wissensschatz erfordern. Nicht nur Änderungen in der Wissensordnung und -produktion stellen die Psychoanalyse vor neue Herausforderungen: In den letzten Jahrzehnten geriet sie als Wissenschaft und Behandlungsverfahren zunehmend in die Kritik und reagierte mit einer konstruktiven Diskussion um ein dem Forschungsgegenstand – die Untersuchung unbewusster Prozesse und Fantasien – adäquates psychoanalytisches Forschungsverständnis. Die Auseinandersetzung mit Forderungen gesellschaftlicher Geldgeber, politischer Vertreter und Interessensgruppen wie auch der wissenschaftlichen Community stellt die Psychoanalyse vor besondere Herausforderungen. Um wissenschaftsexternen wie -internen Gütekriterien zu genügen, ist häufig ein hoher personeller, materieller, finanzieller, methodischer wie organisatorischer Aufwand unabdingbar, wie das Beispiel des psychoanalytischen Forschungsinstitutes Sigmund-Freud-Institut zeigt. Der steigende Aufwand schlägt sich in einer zunehmenden Komplexität des Forschungsprozesses nieder, die unter anderem in den vielschichtigen Fragestellungen und Zielsetzungen, dem vermehrt interdisziplinären, vernetzten Charakter, dem Umgang mit dem umfangreichen, hochspezialisierten Wissen, der Methodenvielfalt, etc. begründet liegt. Um jener Komplexität des Forschungsprozesses gerecht zu werden, ist es zunehmend erforderlich, Wege des Wissensmanagement zu beschreiten. Tools wie z. B. Mapping-Verfahren stellen unterstützende Werkzeuge des Wissensmanagements dar, um den Herausforderungen des Forschungsprozesses zu begegnen. In der vorliegenden Arbeit werden zunächst die veränderten Forschungsbedingungen und ihre Auswirkungen auf die Komplexität des Forschungsprozesses - insbesondere auch des psychoanalytischen Forschungsprozesses - reflektiert. Die mit der wachsenden Komplexität einhergehenden Schwierigkeiten und Herausforderungen werden am Beispiel eines interdisziplinär ausgerichteten EU-Forschungsprojektes näher illustriert. Um dieser wachsenden Komplexität psychoanalytischer Forschung erfolgreich zu begegnen, wurden in verschiedenen Forschungsprojekten am Sigmund-Freud-Institut Wissensmanagement-Maßnahmen ergriffen. In der vorliegenden Arbeit wird daher in einem zweiten Teil zunächst auf theoretische Aspekte des Wissensmanagements eingegangen, die die Grundlage der eingesetzten Wissensmanagement-Instrumente bildeten. Dabei spielen insbesondere psychologische Aspekte des Wissensmanagements eine zentrale Rolle. Zudem werden die konkreten Wissensmanagement-Tools vorgestellt, die in den verschiedenen Forschungsprojekten zum Einsatz kamen, um der wachsenden Komplexität psychoanalytischer Forschung zu begegnen. Abschließend werden die Hauptthesen der vorliegenden Arbeit noch einmal reflektiert und die geschilderten Techniken des Wissensmanagements im Hinblick auf ihre Vor- und Nachteile kritisch diskutiert.