MARKETING COMMUNICATIONS IN B2B COMPANIES – The Roles of Marketing Communication Tools in the Digital Age

Marketing communications has gone through significant changes during the last decades and new online tools have been leading this change for the last decade. Now, in the digital age, if wanting to be successful companies need to experiment new things and seize the opportunities online provides and adapt to the new environment. However, during this time the marketing communication mix and the meanings given to the various components of it have not changed dramatically, and personal selling, direct marketing, sales promotion, advertising and public relations activities are still regarded as important tools in the marketing communications mix. The purpose of this study was to examine business-to-business marketing communications and the tools used by companies in their marketing communications efforts in the digital age and in a global environment. The research questions dealt with the marketing communication tools and their roles as well as the role of online marketing communication and the way it has shaped the field of b2b marketing communications. In order to answer these questions, qualitative approach was chosen and the data was collected by theme interviews with six representatives of Finnish global companies from the b2b sector being interviewed. The theoretical framework covers the general field of b2b marketing communications and its main elements. The online environment as well as the concept of a global marketplace and integrated approach to marketing communication activities is also discussed. The theory was supported by the interviews regarding the activities and roles of the marketing communication tools and both theory as well as the interviews found personal selling to be a vital tool. However, the importance of online has grown and online marketing activities have risen right next to personal selling. The use of analytics and marketing automation was found to be of great interest in the interviews and they were seen as a growing domain in b2b marketing communications. The importance of targeted and personalised messages from relevant medias was a repeating theme as was the customer-centric approach in marketing communication activities. Also, offline and online tools and channels were seen as something that should be treated together as an entity rather than as separate activities. Relevant content created according to the needs of the customer with the gathered data from analytics were seen as the future of b2b marketing communications. Online has added its input to the more traditionally perceived tools and they are executed within the framework of the digital age. Nevertheless, even though online has increased its presence in the b2b marketing communications mix, the more traditionally perceived marketing communication tools, especially personal selling, have not lost their meaning or place in the b2b marketing communication mix.

Introducción al manejo de catálogos bibliográficos, bases de datos y literatura gris : experiencias prácticas en el aula de publicidad y relaciones públicas de la Universidad de Alicante.

Durante el segundo curso de la licenciatura en Publicidad y Relaciones Públicas, los alumnos de la universidad de Alicante cursan la asignatura troncal Documentación Informativa. El objetivo es enseñarles herramientas de búsqueda y recuperación de la información como son los catálogos bibliográficos, las bases de datos o las publicaciones electrónicas. Además de aprender a manejar estas herramientas, se persigue en todo momento estimular el sentido crítico en lo que respecta al uso de recursos electrónicos. Los alumnos presentan como proyecto final la búsqueda de documentación esencial, pertinente y relevante en torno a un tema de su propia elección. La importancia del aprendizaje de destrezas y estrategias en este nivel de su formación es fundamental para futuras aplicaciones académicas y laborales.

ARTD6072 GLOBAL MARKETING

PG Option module, Global Marketing To equip students with contemporary knowledge and practical skills in a challenging global environment. To examine global marketing content in a critical way, with an emphasis on the relationship between content, management and medium. To critically analyse various global marketing plans and strategies and the ramifications of contemporary approaches on global marketing in a context of art and design. To understand how global marketing management operate, taking into account its two main branches being advertising and public relations. Module convener email; .Aqeel.Ahmed@soton.ac.uk

Productividad científica en España sobre las profesiones de comunicación entre 1971 y 2009

A la luz de la Convergencia Europea, los títulos de grado en comunicación elaborados en España están fundamentados en las competencias requeridas para el ejercicio de cada una de las profesiones. Es necesario, pues, analizar al profesional de la Publicidad y las Relaciones Públicas, del Periodismo y de la Comunicación Audiovisual. Este trabajo pretende conocer los estudios de investigación centrados en este tema. Realiza una revisión sistemática de los artículos, libros y tesis doctorales sobre las profesiones de comunicador desde la década de los setenta hasta 2009, en las bases de datos ISOC, ISBN y TESEO. Extrae indicadores bibliométricos y sigue los criterios de evaluación mantenidos por la CNEAI (Comisión Nacional Evaluadora de la Actividad Investigadora) y la ANECA (Agencia Nacional de Evaluación de la Calidad y Acreditación) para valorar las investigaciones. Los resultados muestran que es la firma del Plan Bolonia lo que parece iniciar un ciclo de atención hacia las profesiones de comunicación. Periodismo es la profesión más estudiada. La mayoría de los estudios no cumplen con los criterios de calidad de las agencias evaluadoras. En conjunto, se observa la necesidad de aumentar la cantidad y la calidad de las investigaciones para realizar planes de estudios «basados en evidencia», así como la pertinencia de fortalecer la formación de los investigadores en la metodología de la investigación social.

Motivaciones para el acceso a los estudios de comunicación en relación a los hábitos de consumo y las referencias mediáticas

Los objetivos de este trabajo, que constituye uno de los últimos resultados de la investigación desarrollada a partir de la Summer Media School de la Fundación FIDES y la UFV (Universidad Francisco de Vitoria), son: conocer mejor el perfil de acceso de los estudiantes de los Grados en Comunicación en la Universidades de la Comunidad de Madrid (Periodismo, Comunicación Audiovisual o Publicidad y Relaciones Públicas) y determinar cuál es su motivación a la hora de iniciarlos, sobre todo, teniendo en cuenta el momento clave de crisis que vive el sector. Además, se trata de averiguar cuál es su relación con los medios de comunicación; establecer dónde encuentran sus referentes profesionales y averiguar cómo es su consumo y su competencia mediática actual como parte de la audiencia de los medios y como futuros comunicadores que ayudarán a formar un colectivo social más crítico y participativo. La metodología se ha basado en la utilización de un cuestionario cuya evolución ha ido de las 34 preguntas iniciales en 2010, a las 46 de 2013, con multirespuesta, sobre una muestra sólida de los estudiantes que se matricularán en la Comunidad de Madrid en algún Grado en Comunicación.

Medios online y publicidad: perfiles profesionales en Educación Superior

Los cambios tecnológicos producidos en la sociedad de la información, con especial atención a Internet, inciden también en el sistema educativo. Esta situación es especialmente significativa en aquellas carreras con perfiles profesionales definidos y que utilizan los medios para llegar a sus públicos, como es el caso de la Publicidad y las Relaciones Públicas. Se plantea un estudio exploratorio que pretende averiguar si la actual oferta educativa integra las competencias relacionadas con los perfiles profesionales en torno al medio online. Se utilizan las definiciones y competencias de los perfiles centrados en el medio online (ej. Community Manager, SEO, SEM) y otras ampliamente conocidas por el sector publicitario (planificador en Internet). La investigación se centra en las cinco universidades españolas con más alumnos en estudios de publicidad y relaciones públicas: UCM, RJC, UVA, UA y UOC. Se analizan los cursos de licenciatura aún vigentes, títulos propios, masteres universitarios y doctorado. Todos ellos en relación directa con la publicidad y las relaciones públicas. Los resultados permiten evaluar tanto la información disponible como la oferta educativa para el aprendizaje de las competencias de estos perfiles en el marco de la EEES.

Publicidad y relaciones públicas en la promoción turística del Patronato Costa Blanca. 2008-2010

El Patronato Costa Blanca, organismo público encargado de la gestión turística de la provincia de Alicante, formaliza acciones de promoción, donde la comunicación turística –publicidad y relaciones públicas- adquiere un lugar destacado. El objetivo de esta investigación es conocer y valorar sus estrategias comunicativas entre los años 2008 y 2010. Tras el análisis, se constata la carencia de planes estratégicos de comunicación más amplios, donde se contemple el medio y largo plazo y donde se midan la eficacia de los programas desarrollados y las acciones utilizadas.

Information Management in Communication

The history of books, libraries, catalogues and the first archives. Typology of information resources and retrieval methods associated to them. A recollection of resources especially meant for students and professionals in the area of Advertising and Public Relations.

Public relations, satisfaction and commitment

The importance of the relationship with an internal public is the main focus of our research. Nowadays, the relevance attributed by Public Relations to this relationship is crucial. Our purpose is to identify two consistent models to measure the impact of an organizational relationship on its internal public. The research was conducted in nine Portuguese companies with a sample of 1244 subjects in order to study the context of the relationship and validate the identified models. The results show us the gender stereotypes in the relationship in these companies and that it is possible to identify the impact of Public Relations on a company's productivity.

Public relations, satisfaction and commitment

The importance of the organizational relationship (senior managers) with an internal public (employees) is the main focus of this research, aiming to understand how this relationship differs between the different publics. Nowadays, the relevance attributed by Public Relations to this relationship is crucial. The main purpose is to identify two consistent models to measure the impact of an organizational relationship on the internal public. The second purpose is to identify how the internal public react to this organizational relationship, namely by gender. The research was conducted in nine Portuguese companies with a sample of 1.244 subjects in order to study the context of the relationship and validate the identified models. The results show the gender stereotypes in the relationship in these companies and that the organizational relationship has an impact on organizational commitment with a consistent model that highlights the impact of Public Relations on a company's productivity.

Digital proficiency and digital inclusion: Comparison between students of computer science, public relations and engineering

New information and communication technologies may be useful for providing more in-depth knowledge to students in many ways, whether through online multimedia educational material, or through online debates with colleagues, teachers and other area professionals in a synchronous or asynchronous manner. This paper focuses on participation in online discussion in e-learning courses for promoting learning. Although an important theoretical aspect, an analysis of literature reveals there are few studies evaluating the personal and social aspects of online course users in a quantitative manner. This paper aims to introduce a method for diagnosing inclusion and digital proficiency and other personal aspects of the student through a case study comparing Information System, Public Relations and Engineering students at a public university in Brazil. Statistical analysis and analysis of variances (ANOVA) were used as the methodology for data analysis in order to understand existing relations between the components of the proposed method. The survey methodology was also used, in its online format, as a research instrument. The method is based on using online questionnaires that diagnose digital proficiency and time management, level of extroversion and social skills of the students. According to the sample studied, there is no strong correlation between digital proficiency and individual characteristics tied to the use of time, level of extroversion and social skills of students. The differences in course grades for some components are partly due to subject 'Introduction to Economics' being offered to freshmen in Public Relations, whereas subject 'Economics in Engineering' is offered in the final semesters of Engineering and Information Systems courses. Therefore, the difference could be more tied to the respondent's age than to the course. Information Systems students were observed to be older, with access to computers and Internet at the workplace, compared to the other students who access the Internet more often from home. This paper presents a pilot study aimed at conducting a diagnosis that permits proposing actions for information and communication technology to contribute towards student education. Three levels of digital inclusion are described as a scale to measure whether information technology increases personal performance and professional knowledge and skills. This study may be useful for other readers interested in themes related to education in engineering. © 2013 IEEE.

Why EU promotion is at odds with successful crisis management: public relations, news coverage, and the Aceh Monitoring Mission. EU Centre in Singapore Working Paper No. 10, September 2012

The EU’s Common Foreign and Security Policy (CFSP) and its accompanying Common Security and Defence Policy (CSDP) missions can be tools used to increase the international profile of the European Union. Nevertheless, CSDP missions garner little news coverage. This article argues that the very nature of the missions themselves makes them poor vehicles for EU promotion for political, institutional, and logistical reasons. By definition, they are conducted in the middle of crises, making news coverage politically sensitive. The very act of reporting could undermine the mission. Institutionally, all CSDP missions are intergovernmental, making press statements slow, overly bureaucratic, and of little interest to journalists. Logistically, the missions are often located in remote, undeveloped parts of the world, making it difficult and expensive for European and international journalists to cover. Moreover, these regions in crisis seldom have a thriving, local free press. Using the Aceh Monitoring Mission (AMM) as a case study, the author concludes that although a mission may do good, CSDP missions cannot fulfil the political function of raising the profile of the EU.