Perceived Value of Fast-food Restaurant Franchises in the USA

The main research objective of this study was to find out whether perceived value significantly affects consumers’ purchase intention. Additionally, this study examined if there are any significant differences in perceived value for different fast-food restaurant brands and attempted to identify which fast-food restaurant is perceived to be the industry leader. A total number of six fast-food restaurants (McDonalds, Subway, Starbucks, Wendy’s, Burger King, and Taco Bell) were selected. Findings showed that among the five perceived service value dimensions, Starbucks is the leader in terms of quality, emotional response, and reputation. Multivariate analysis of variance (MANOVA) and multiple regression analysis were performed to test the study hypotheses. Results indicated that there were significant differences in perceived value for different fast-food restaurant brands. Besides, monetary and behavioral price significantly affects consumers’ purchase intention. Findings are expected to help hospitality marketers to strategically manage their brands.

Think Before You Eat: Calories and Exercise Equivalents Presented on Menus at Point-of-Choice

Although calorie information at the point-of-purchase at fast food restaurants is proposed as a method to decrease calorie choices and combat obesity, research results have been mixed. Much of the supportive research has weak methodology, and is limited. There is a demonstrated need to develop better techniques to assist consumers to make lower calorie food choices. Eating at fast food restaurants has been positively associated with weight gain. The current study explored the possibility of adding exercise equivalents (EE) (physical activity required to burn off the calories in the food), along with calorie information as a possible way to facilitate lower calorie choice at the point-of-choice in fast food restaurants. This three-group experimental study, in 18-34 year old, overweight and obese women, examines whether presenting caloric information in the form of EE at the point-of-choice at fast food restaurants, will lead to lower calorie food choices compared to presenting simple caloric information or no information at all. Methods: A randomized repeated measures experiment was conducted. Participants ordered a fast food meal from Burger King with menus that contained only the names of the food choices (Lunch 1). One week later (Lunch 2), study participants were given one of three menus that varied: no information, calorie information, or calorie information and EE. Study participants included 62 college aged students. Additionally, the study controlled for dietary restraint by blocking participants, before randomization, to the three groups. Results: A repeated measures analysis of variance was conducted. The study was not sufficiently powered, and while the study was designed to determine large effect sizes, a small effect size of .026, was determined. No significant differences were found in the foods ordered among the various menu conditions. Conclusion: Menu labeling alone might not be enough to reduce calories at the point-of-choice at restaurants. Additional research is necessary to determine if calorie information and EE at the point-of-choice would lead to fewer calories chosen at a meal. Studies should also look at long-term, repeated exposure to determine the effectiveness of calories and or EE at the point-of-choice at fast food restaurants.

Student Independent Projects 2012: Sustainable Resource Management

Everyday Millions of disposable plates, cups and utensils are used in fast food establishments, cafeterias, restaurants and homes worldwide. These single-use disable plates, cup and utensils, when of polystyrene or plastic, do not biodegrade and decompose like fruit, vegetables or meat; they only breakdown into smaller pieces on a physical level. This lack of decomposition means that these products persist and accumulate in landfills consuming the available space and contaminate the surrounding area. With an ever growing global population, the disposable waste generated annually is increasing and landfills worldwide are rapidly filling. Therefore, more landfills are needed sooner but they are expensive to create, they consume a large amount of usable space and can harm the environment. In order to reduce the dependence on landfills, the waste can be diverted through recycling programs, reducing human consumption and purchasing reusable and/or compostable materials. These methods of waste reduction would be implemented at the municipal level but it would be possible to change provincial and state legislation so that municipalities would be required to do so rather than of their own volition. If initiated worldwide than the amount of waste produced by humans would be greatly reduced and the dependence on landfills would decrease.

Older woman in restaurant (loneliness)

General note: Title and date provided by Bettye Lane.

The Effects of Teppanyaki Restaurant Stimuli on Diners’ Emotions and Loyalty

This research examines the influence of restaurant stimuli (i.e., chefs, service staff, other customers, food quality, and atmospherics) on diners’ emotions and loyalty to teppanyaki restaurants. In teppanyaki restaurants, chefs take orders from diners, prepare food in front of diners, and serve dishes to diners. Although the importance of chefs has been acknowledged by scholars, empirical research on the influence of chefs on diners has been scarce. To augment the literature on how chefs influence diners, this research incorporates “chef’s image” into an extended Mehrabian-Russell model (M-R model) to conceptualize diner loyalty to teppanyaki restaurants. A total of 308 diners from Taiwan were recruited. After examining their completed questionnaires, this study found that chef’s image, service quality, and food quality can affect the positive and negative emotions of diners. Moreover, other diners and restaurant atmospherics affect only the negative emotions of diners. Both positive and negative emotions can affect diner loyalty to teppanyaki restaurants. In addition, the managerial implications of this study are discussed.

Determination of 210Po content of vietnamese tobacco samples

Smoking is one of the leading causes of preventable death. In recent years, numerous countries have initiated the prohibition of smoking in restaurants, workplaces and public spaces. The Vietnamese government intends to follow the precautions against public smoking as well. Over and above the number of some hazardous chemical components found in tobacco, ²¹⁰Po isotope content could enhance the probability of the development of lung cancer. In this study 14 Vietnamese tobacco products (commercial cigarettes and pipe tobacco) ²¹⁰Po activity concentration were determined using PIPS semiconductor alpha spectrometry. The results showed that the 210Po activity concentration of the investigated samples varied between 7.40 ± 1.09 - 128.64 ± 11.22 mBq g^-1. The average ²¹⁰Po content of commercial cigarettes was 15.5 mBq g^-1, whilst the average of pipe tobacco was 20.4 mBq g^-1. To estimate the risk of inhalation of ²¹⁰Po isotopes originating as a result of smoking, dose estimations were carried out. © Versita Sp. z o.o.

What's in your Indian Takeaway?

Eating food prepared outside of the home has become the norm for adults on the island of Ireland. On 24% of eating or drinking occasions in the Republic of Ireland, food is cooked and prepared "out of the home". Bought-in cooked food makes up an average of 11% of a person’s energy intake in the United Kingdom. "Convenient" and "fast" cheap food has also become increasingly available to people. However, food prepared outside of the home has been found to contain considerably more dietary fat and less fibre and micronutrients than food prepared within the home. Traditionally, Indian diets are low in fat and high in fibre and rich in fruit and vegetables. However, these traditional meals have been adapted to suit Western palates and, as such, different ingredients in various quantities are added, potentially increasing their fat and salt content. Given the diversity of Indian takeaway dishes available on the island of Ireland, this survey has been designed to provide an insight into the energy (calorie), total fat, saturated fat, protein and salt content of the most popular starters, main courses and side dishes from various Indian takeaways and Indian restaurants with a takeaway service, as well as supermarkets or shop-bought equivalents. With two out of every three adults on the island of Ireland currently classified as overweight or obese, excess body weight is now one of the most important nutritional issues of our times. In addition to this, salt and fat intake is high and consumption of fruit, vegetables and fibre on the island of Ireland is low, increasing the risk of common chronic diseases, such as cardiovascular disease, diabetes and certain cancers. The consumption of excess calories and nutrient-poor foods contributes to our current obesity epidemic.  

The Business Case for (and Against) Restaurant Tipping

Recent interest in replacing tipping with service charges or higher service-inclusive menu pricing prompted this review of empirical evidence on the advantages and disadvantages to restaurants of these different compensation systems. The evidence indicates that these different pricing systems affect the attraction and retention of service workers, the satisfaction of customers with service, the actual and perceived costs of eating out, and the costs of hiring employees and doing business. However, the author comes away from the data believing that the biggest reason for restaurateurs to replace tipping is that the practice takes revenue away from them in the form of lower prices and gives it to servers in the form of excessively high tip income. The biggest reason for restaurateurs to keep tipping is that it allows them to reduce menu prices, which increases demand. Thus, restaurateurs’ decisions to keep voluntary tipping or not should ultimately depend on the relative strengths of these benefits. The more that a restaurant’s servers are overpaid relative to the back of house and the wealthier and less price-sensitive a restaurant’s customers are, the more the owner of that restaurant should consider abandoning tipping. By this reasoning, many upscale, expensive restaurants (especially those in states with no or small tip credits) probably should replace tipping with one of its alternatives.

Does Tipping Help to Attract and Retain Better Service Workers?

A survey of several hundred restaurant servers in the United States found that servers’ attitudes toward working for tips and average tip sizes were weakly related (at best) to their service-orientation, intended job-tenure, and occupational-tenure. These findings suggest that tipping does not substantially help to attract and retain more service-oriented workers. Restaurateurs can eliminate tipping at their restaurants without fear that doing so will reduce the quality of their wait-staff.

Early Bird & Night Owl Evaluation Tool (EBNOET) v2015

The early bird and night owl restaurant tool found in the accompanying Excel file provides an estimate of the effects of offering off-peak special menu prices. Unlike the classic back-of-envelope calculation, the tool includes the effect of anticipated cannibalization of full-price covers and seeks to optimize table use. The tool also considers the revenue from new customers attracted by the early bird or night owl promotions, as well as the level of increased business needed to achieve the net monetary value target for the promotion.

Pooling Restaurant Reservations to Increase Service Efficiency

This paper examines whether restaurant reservations should be locked to specific tables at the time the reservation is made, or whether the reservations should be pooled and assigned to tables in real-time. In two motivating studies, we find that there is a lack of consensus in the restaurant industry on handling reservations. Contrary to what might be expected based on research that shows the benefits of resource pooling in other contexts, a survey of 425 restaurants indicated that over 80% lock reservations to tables. In two simulation studies, we determine that pooling reservations enables a 15-minute reduction in table turn times more than 15% of the time, which consequently increases service efficiency and enables a restaurant to serve more customers during peak periods. Pooling had the most consistent advantage with higher customer service levels, with larger restaurants, with customers who arrive late, and with larger variation in customer arrival time.

Cultura organizacional e qualidade dos serviços turísticos :um estudo no setor de restaurantes

The present study seeks to describe the features and peculiarities of the relationship between organizational culture and the quality of tourism services, specifically in the restaurant sector, attempting to contribute toward maintaining the tourism sector of the city of Natal/RN. Thus, a descriptive and correlational study, with qualitative and quantitative approaches, of thirty-seven restaurants that are located in areas that compose the tourism corridor of Natal was undertaken. To collect the quantitative dada, the Organizational Culture Evaluation instrument of Cameron and Quinn (2006) was applied and the SERVPERF instrument of Cronin and Taylor (1992) was used to measure the quality of the services. The results suggest that the Clan and Innovation Cultures are associated with better levels of quality of services than those of the Market and Hierarchy Cultures. The relationships that were identified in this study are consistent with results found in other studies and the information reported here can serve as a basis for managers of the restaurant sector to reach excellence in their services, satisfying their customers and contributing to maintaining the tourism sector

Avaliação da política de segurança alimentar implementada através dos restaurantes populares do Rio Grande do Norte

This survey has to general objective to evaluate the Food Safety Policy implemented by Restaurantes Populares do Rio Grande do Norte. The survey is qualitative of type exploratory and descriptive. The universe of survey is all Units of Food and Nutrition (UAN) of the Restaurantes Populares do Rio Grande do Norte. To collects of data were used two instruments: interview and form. The interviews were intended to analyze the four axes of the Food Safety: access, food quality, production and marketing of food and organizational arrangement. The form was used to check the quality of nutrition and sanitary-hygienic food served. We used two types of forms: a spreadsheet with the weekly menu and the portions served to verify that the meals serve the nutritional needs proposed by the program; and the check-list of ANVISA to verify the sanitary-hygienic conditions in each unit. Through the survey data and analyses made observe that the access category have some problems such as lack of registration, lack of advertising of Restaurants and wastage of public resources, making policy that should be of included in a policy of exclusion. In the nutritional aspect there is neglect on the daily nutritional goal, because it is not accomplished nutritional analysis of menu offered, the nutritionists do not know what should be the nutritional value of meals served; in the hygienic-health aspect trough the problems identified is concludes that there is no guarantee of food quality hygienic-sanitary, committing the program as a Food Safety Program. About the production and marketing of food is observed some problems as: the goal of sale of meals is not achieved in full, the purchase of genres does not stimulate the local economy, nor generates jobs and income, and inefficient performance of the MEIOS's supervision. In the analysis of organizational arrangement is concluded that the partnerships are beneficial, despite some negative points, therefore, are these partnerships the problems of non-compliance, as both the MEIOS and Nutriti of important criteria established in the partnership. Therefore, it is understood that the Programa Restaurantes Populares in its original formulation is proposed to be a food safety policy, but has some problems that impossible to meet its goal, making it unprofitable like Food Safety Policy

Negotiating Community and Nation in Chợ Lớn: Nation-building, Community-building and Transnationalism in Everyday Life during the Republic of Việt Nam, 1955-1975

Thesis (Ph.D.)--University of Washington, 2016-06

Effet de l’environnement alimentaire bâti autour des écoles sur les comportements d’achat alimentaire des jeunes du secondaire

Le nombre de jeunes avec un surplus de poids est en hausse au Canada (Roberts, Shields, de Groh, Aziz et Gilbert, 2012). Les conséquences négatives de cette condition sont multiples pour le jeune, actuellement et pour son avenir. La recherche visant à comprendre les raisons de cette augmentation cible, entre autres, les environnements alimentaires dont le paysage scolaire. Des restaurants rapides et des dépanneurs sont dénombrés dans l’environnement alimentaire bâti en milieu scolaire (Lalonde et Robitaille, 2014). La présence et la concentration de commerces alimentaires dans le voisinage des écoles favorisent l’achat d’aliments et de boissons par les jeunes (He, Tucker, Gilliland, Irwin, Larsen, et Hess, 2012a; Robitaille, Paquette, Cutumisu, Lalonde, Cazale, Traoré et Camirand, 2015; Seliske, Pickett, Rosu et Janssen, 2013; Virtanen, Kivimäki, Ervasti, Oksanen, Pentti, Kouvonen, Halonen, Kivimäki, Vahtera, 2015). Pourtant, le lien causal entre le paysage alimentaire scolaire et les achats des jeunes n’est pas soutenu par la littérature scientifique actuelle. À Sherbrooke, un changement dans l’environnement alimentaire bâti est survenu en 2012 suite à l’implantation de commerces alimentaires en périphérie d’une école secondaire. Ce projet était une occasion exceptionnelle de valider si la modification naturelle de la densité alimentaire autour d’une école avait un effet sur les comportements d’achat des jeunes dans cet environnement. L’objectif de ce travail de maîtrise était de mesurer le lien entre les comportements d’achat des jeunes du secondaire dans l’environnement alimentaire bâti en milieu scolaire et la densité de certains commerces alimentaires circonscrite autour de leur école. L’hypothèse émise était que les jeunes dont l’école était entourée d’une densité plus élevée de commerces alimentaires étaient plus nombreux à acheter des aliments et des boissons dans ces commerces que les autres adolescents. Pour ce faire, un questionnaire auto-administré a été rempli en classe par des élèves de trois écoles secondaires sherbrookoises. Les données obtenues ont permis de documenter les comportements d’achat de près de 3 000 jeunes en 2013. Ces comportements d’achat ont été comparés à ceux collectés dans le Portrait des jeunes sherbrookois de 4 à 17 ans en matière d’alimentation et d’activité physique et sportive réalisé en 2008 (n = 3 867) (Morin et al., 2009a). Parallèlement, une cartographie des environnements alimentaires autour de chaque école participante à chaque temps a permis de décrire les densités alimentaires scolaires. Au regard de l’environnement alimentaire bâti en milieu scolaire, peu de liens existent entre la prévalence d’acheteurs le midi et la densité de restaurants rapides autour des écoles, selon nos résultats. Seul l’effet défavorable d’une très forte concentration en restaurants rapides (soit plus d’une douzaine) a émergé de nos résultats. De plus, aucune tendance n’a été décelée entre l’évolution du paysage alimentaire autour des écoles entre les deux temps et les changements dans les prévalences d’acheteurs. Ainsi, les efforts fournis pour diminuer la densité alimentaire en périphérie des écoles doivent être remis en question considérant le faible effet mesuré sur les comportements d’achat des jeunes dans notre étude. En ce qui trait aux comportements d’achat des jeunes, nos résultats ont montré que seule une faible proportion de jeunes était des consommateurs dans les environnements alimentaires scolaires. En effet, moins d’un jeune sur dix a acheté un aliment ou une boisson sur l’heure du midi dans un restaurant rapide dans la semaine sondée. Cette pratique ne semblait donc pas caractériser le régime alimentaire global des jeunes et ainsi, son influence réelle sur la hausse des taux d’obésité est incertaine (Macdiarmid, Wills, Masson, Craig, Bromley et McNeill, 2015). De plus, selon nos résultats, la prévalence des acheteurs au restaurant rapide durant une semaine typique a diminué entre les deux temps. D’un autre côté, la qualité nutritive des achats dans ces commerces durant une semaine s’était améliorée entre les deux temps. Cependant, les choix moins nutritifs étaient toujours achetés par plus de jeunes que les aliments et les boissons nutritifs. Les quantités achetées à chaque visite dans un restaurant rapide étant inconnues dans notre étude, il était difficile de statuer sur l’effet réel des achats sur les prévalences d’obésité. En conclusion, il demeure essentiel d’améliorer les habitudes alimentaires des jeunes, entre autres, dans les restaurants rapides lors d’une journée scolaire (Macdiarmid et al., 2015). Par conséquent, l’offre alimentaire dans l’environnement alimentaire bâti en milieu scolaire doit être bonifiée, par exemple en collaborant avec les commerçants alimentaires déjà établis. Il faut également maintenir les efforts déployés pour améliorer l’environnement alimentaire dans l’école et élaborer des stratégies pour que les jeunes mangent à la cafétéria de l’école.