ISO 9001 Quality Management Systems through the Lens of Organizational Culture

Both managers and scholars have convictions about the organizational approaches that best support organizational performance of the respective organizations and its Quality Management Systems. After a literature review of ISO 9001 Quality Management Systems (including the changes introduced by the 2015 edition), Organizational Culture theories are addressed and input from a CEO´s focus group was gathered. The importance of organizational culture for the success of Quality Management Systems and the achievement of the organizational desired results is highlighted. The article advances a proposal to analyze ISO 9001 International Standard through the lens of organizational culture theories identifying a stronger open systems approach (influence of the environment, dynamic perspective, need for survival) of the 2015 ISO 9001 edition when compared with the 2008 one. This provides additional knowledge both to scholars and practitioners for a better understanding of the culture issues that can maximize ISO 9001 Quality Management Systems 2015 edition contributions to organizational enduring success.

Utilization of Quality Tools: does sector and size matter?

This research focuses on the influence of company sector and size on the level of utilization of Basic and Advanced Quality Tools. The paper starts with a literature review and then presents the methodology used for the survey. Based on the responses from 202 managers of Portuguese ISO 9001:2008 Quality Management System certified organizations, statistical tests were performed. Results show, with 95% confidence level, that industry and services have a similar proportion of use of Basic and Advanced Quality Tools. Concerning size, bigger companies show a higher trend to use Advanced Quality Tools than smaller ones. For Basic Quality Tools, there was no statistical significant difference at a 95% confidence level for different company sizes. The three basic Quality tools with higher utilization were Check sheets, Flow charts and Histograms (for Services) or Control Charts/ (for Industry), however 22% of the surveyed organizations reported not using Basic Quality Tools, which highlights a major improvement opportunity for these companies. Additional studies addressing motivations, benefits and barriers for Quality Tools application should be undertaken for further validation and understanding of these results.

Impact of Supplier Management Strategies on the Organizational Performance of ISO 9001 Certified Organizations

Purpose: The purpose of this article is to discuss the impact of Supplier orientation and the resulting Supply Chain Management (SCM) approach, on the organizational performance of ISO 9001 Quality Management Systems certified organizations. Methodology/Approach: Following a literature review, a full structural conceptual model was proposed. An online survey was administered to managers of Portuguese organizations with certified ISO 9001 Quality Management Systems. Descriptive Statistics and Structural Model Equations were used to validate the proposed conceptual model. Findings: There are positive relationships between Organization Strategy and Supplier Orientation, between Supplier Orientation and Stakeholders Satisfaction, and between Stakeholders Satisfaction and Organizational Performance Orientation, supporting ISO 9001:2015. These findings provide insights that supplier orientation, mediated by stakeholder satisfaction, is an essential tool for organizational competitive sustainable advantage. Research Limitation/implication: The analysis was based on managers of ISO 9001 certified organizations perceptions, so additional studies with actual data and longitudinal studies should be useful for further validation. Originality/Value of paper: The importance of the overall organizational ecosystem is highlighted with potential impact on the more than 1 Million ISO 9001 organizations certified worldwide and in their suppliers.

Análise e dimensionamento de colunas de alumínio segundo o Eurocódigo 9

Dissertação para obtenção do Grau de Mestre em Engenharia Civil – Ramo de Estruturas

A taxonomia SOLO nos exames nacionais de matemática – 9º Ano

Dissertação para obtenção do Grau de Mestre em Ensino de Matemática no 3º Ciclo do Ensino Básico e no Secundário

Implementação do referencial IFS alimentar numa indústria de produtos pré-confeccionados e ultracongelados integração com a NP EN ISO 9001:2008

Dissertação para a obtenção do Grau de Mestre em Tecnologia e Segurança Alimentar – Qualidade Alimentar

Implementação do sistema de gestão da qualidade NP EN ISO 9001:2008 numa indústria de produção de presunto

Dissertação para obtenção do Grau de Mestre em Tecnologia e Segurança Alimentar - Especialização em Qualidade Alimentar

Estudo de implementação da NP EN ISO 22000:2005 na sala de desmancha de carnes frescas da empresa “X” Cash & Carry

Dissertação para obtenção do Grau de Mestre em Tecnologia e Segurança Alimentar

Liver function evaluation in leptospirosis with colloidal gold 1 9 8 Au

Eight patients with leptospirosis were studied with colloidal gold 1 9 8 Au. The radiocolloidal hepatic distribution was altered, presenting a non-homogeneous tiver concentration in seven cases, and a minute to moderate splenic visualization in five. Two patients presented doubtful splenic image, and one seemed to be normal. Liver scanning with colloidal gold 1 9 8 Au is demonstra ted to be a good liver function test.

Analysis of benefits of the process of certification on international standars: ISO 9001-2008 for Mapfre Assistencia Portugal

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Finance from the NOVA – School of Business and Economics

ISO 9001:2000 - advantages and obstacles in the portuguese construction business

Innovations in Structural Engineering and Construction - ISEC, 2008

O desenvolvimento do pensamento algébrico com recurso à folha de cálculo: um estudo com alunos de 9.º ano

Dissertação para a obtenção do Grau de Mestre em Educação Matemática do 3.º Ciclo do Ensino Básico e Secundário

Geometria: um estudo sobre ângulos e polígonos, no 9º ano de escolaridade, com recurso ao GeoGebra

Dissertação para obtenção do Grau de Mestre em Ensino de Matemática no 3º ciclo do Ensino Básico e no Secundário

Implementação da norma ISO 22000:2005 numa indústria de produção de queijo de Azeitão - DOP

Dissertação apresentada na Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa para obtenção do grau de Mestre em Tecnologia Alimentar e Qualidade

A autorregulação: a utilização do portefólio como instrumento de aprendizagem em alunos do 9º ano

Relatório de Estágio apresentado para cumprimento dos requisitos necessários à obtenção do Grau de Mestre em Ensino da História e da Geografia no 3º Ciclo do Ensino Básico e Ensino Secundário