Broadening the CRM domain of application to higher educational (e-learning) environments

In this paper, we reflect about the broadening of the field of application of CRM from the business domain to a wider context of relationships in which the inclusion of non-profit making organizations seems natural. In particular, we focus on analyzing the suitability of adopting CRM processes by universities and higher educational institutions dedicated to e-learning. This is an issue that, in our opinion, has much potential but has received little attention in research so far.

Exploring new criteria to design materials for online education

Peer-reviewed

Estudio sobre la construcción autorregulada del portafolio en el grado de Enfermería

Introduction. This study presents the results of the implementation process of portfolio in the course of four consecutive years. The plan includes three phases (initiation, development and consolidation). The sample is 480 students studying the first year of nursing at the University of Girona. The objective is to evaluate the effectiveness of the instrument and achieve its construction in a self-regulated process. Subjects and methods. The proposed methodology is based on the sequential triangulation between methods. The study of the same empirical unit it’s used two investigation strategies, quantitative and qualitative. Study 1: quantitative, descriptive, longitudinal and prospective. The statistical analysis of paired data for continuous variables that follow a normaldistribution is made with t Student-Fisher test. The correlation between two numerical variables is used the Pearson correlation index. Study 2: qualitative, uses the discussion groups and topics. For textual data analysis is used Atlas.ti. Results. The final score for students who prepare the portfolio is higher (7.78) than the score who do not prepare (7) (p ≤ 0.001). A significant correlation exists between the portfolio score and final score (p ≤ 0.001). The trend study showsa greater sensitivity of the instrument assessment. Conclusion. The final design of the portfolio is characterized by mixed, flexible and encourages the student reflection and empowers the reflection on the continuum of learning

Innovación y Aprendizaje: un nuevo modelo para la formación universitaria: ¿Por qué y para qué? = Innovation and Learning: a New Model for University Education: Why and for What?

The legislative reforms in university matters driven in recent years, beyond the provoked controversies, offer to universities the possibility to develop a new model in line with the European environment, focusing on quality aims and adapting to the socioeconomic current challenges. A new educational model centered on the student, on the formation of specific and transverse competitions, on the improvement of the employability and the access to the labor market, on the attraction and fixation of talent, is an indispensable condition for the effective social mobility and for the homogeneous development of a more responsible and sustainable socioeconomic and productive model

Quality of Abdominal Surgical Nursing Care

The study evaluates the quality of abdominal surgical nursing care. The data were collected from patients (n=1208) having undergone abdominal surgical operations on their last day of hospitalization and nurses (n=218) working in the same wards. Three instruments originally created in Finland and adapted to the Lithuanian context were used: (1) Good Nursing Care Scale for patients and nurses (GNCS-P, GNCS-N), (2) Nurse Competence Scale (NCS), and (3) Nurse Empowerment Scale (NES). Patient and nurses’ perceptions of the quality of nursing care were evaluated. In addition, nurses’ perceptions of their competence and empowerment were evaluated. The patient and nurses' perceptions of the quality of abdominal surgical nursing care were positive, with more criticism in the nurses’ perceptions. Both patients and nurses gave the lowest evaluation to the quality in the progress of nursing care and the co-operation with significant others. The nurses gave the highest evaluation to the self-assessed level of their competence and the frequency of using competences in practice, with the highest assessment given to situation management and their role at work and the lowest to teaching-coaching and ensuring quality. The nurse perceptions of their empowerment were positive in the qualities and performance of an empowered nurse and empowerment promoting factors, with the highest evaluation in moral principles and sociability and the lowest evaluation in the future-orientedness and expertise. The empowerment-impeding factors were evaluated as negative. The perceptions of the quality of nursing care of both patients and nurses had significant correlations with patient and nurse satisfaction and nurse job independence. The nurse perceptions of their competence and empowerment correlated with their education, the type of the nurse license, completed courses of development of their knowledge and skills, nurse job independence, and nurse satisfaction. The nurse perceptions of the quality of nursing care had a positive correlation with their perceptions of competence and empowerment. Generally, the quality of nursing care was evaluated as high and had correlations with the patients' demographic and satisfaction factors and with the nurse demographic, work-related, and satisfaction factors. The study produced the knowledge that the quality in co-operation with significant others and the progress of nursing process, surgical nurse competence in teaching-coaching, and future-orientedness of surgical nurse empowerment need to be improved in order to develop the quality of abdominal surgical nursing care. The knowledge may be used to offer better services for abdominal surgical patients and increase their satisfaction with nursing care, as well as to increase nurses' satisfaction with work and independence at work. The study suggests implications for clinical practice and management, nursing education, and nursing research.

Online problem-based learning : perceptions of nursing educators /

A qualitative study was conducted to detennine 5 nursing educators' perceptions about the online application of a problem-based learning strategy in undergraduate nursing education. The question asked in the study was: Can the essential elements of face-to-face problem-based learning be supported in an online format? The data for this study came from 2 individual tape-recorded interviews with each of the 5 participants over a 3-month period and from a researchjournaI. The educators felt that student-centered learning and critical thinking could be supported within an online format. However, they noted that challenges could exist in terms of developing tutor roles, fostering student self-direction, facilitating group process and connections, and incorporating a nursing philosophy of online learning. The importance of tailoring an online problem-based learning course to reflect educators' philosophies and values in nursing emerged as an important theme from the interview responses. Overall, the participants suggested that an ideal environment would blend both face-to-face and online elements and that fewer elements would be offered in the first 2 years of the nursing program. They described a hybrid model of problem-based learning in which the online component could be used to support face-to-face sessions.

What motivates registered nurses to participate in continuing education activities?

The study was undertaken to identify what motivates registered nurses to participate in continuing education activities. The primary questions were whether basic nursing education, employment status, clinical area, and position, as well as readiness for selfdirected learning influenced Canadian nurses' motivational orientations when deciding to participate in continuing education activities. Other individual differences (e.g., age) were also examined. The sample included 142 registered nurses employed at an urban community hospital. Three instruments were used for data collection: the Education Participation Scale, the Self-Directed Learning Readiness Scale, and a nursing survey consisting of demographic questions. Basic nursing education and employment status did not effect motivational orientation or self-directed learning readiness. Clinical area and level of position significantly influenced nurses' decisions to participate in continuing education activities. Motivational orientation had a significant relationship with selfdirected learning readiness. Implications for practice as a result of this study involves program planning and delivery. The identification of the motivational orientations of participants may assist in the development and delivery of continuing education programs that are beneficial, relevant, and address the identified learning needs of participants. Implications for future research also exist in relation to studying different groups of nurses, for example, registered nursing assistants, and investigating related issues, for example, what are the deterrents to participation in continuing education?

Experiences with cultural capital in education : exploring the educational life stories of first-generation postsecondary students

This study used a life history research design to explore first-generation university students' educational life stories and experiences with cultural capital. The project sought to examine how 3 first-generation university students experience cultural capital that is privileged in Ontario's education system and how the interactions between capital acquired through experiences within the home and school and capital privileged by the education system affect these students' educational experiences and perceptions. Using Pierre Bourdieu's (1984; 1986) theory of cultural capital as a framework, 3 firstgeneration, first-year university students participated in two 1- to 2-hour interviews. A focus on each participant's experiences with culture, capital, and education revealed themes corresponding to navigating, utilizing, and confronting familial, institutional, economic, and embodied forms of cultural capital. The study highlights the importance of recognizing how cultural capital influences the education system and how firstgeneration students can recreate normative pathways and achieve academic success despite challenges posed by the cultural capital privileged within the education system. Given cultural capital's effect on academic success, understanding first-generation students' educational life stories sheds light on the complex challenges facing students who confront and deal with privileged culture in the education system.

The Lived Experience of Nursing Students With Formative Assessment Formally Embedded in Clinical Courses: A Transcendental Phenomenological Study

The potential of formative assessment (FA) for informing learning in classroom-based nursing courses is clearly established in the literature; however, research on FA in clinical courses remains scarce. This inquiry explored the lived experience of nursing students using transcendental phenomenology and described the phenomenon of being assessed in clinical courses. The research question guiding the study was: How is the phenomenon of assessment experienced by nursing students when FA is formally embedded in clinical courses? Inherent in this question were the following issues: (a) the meaning of clinical experiences for nursing students, (b) the meaning of being assessed through FA, and (c) what it is like to be assessed when FA is formally embedded within clinical experiences. The noematic themes that illuminated the whatness of the participants’ experience were (a) enabled cognitive activity, (b) useful feedback, (c) freedom to be, (d) enhanced focus, (e) stress moderator, and (f) respectful mentorship. The noetic themes associated with how the phenomenon was experienced were related to bodyhood, temporality, spatiality, and relationship to others. The results suggest a fundamental paradigm shift from traditional nursing education to a more pervasive integration of FA in clinical courses so that students have time to learn before being graded on their practice. Furthermore, this inquiry and the literature consulted provide evidence that using cognitive science theory to inform and reform clinical nursing education is a timely option to address the repeated calls from nursing leaders to modernize nursing education. This inquiry contributes to reduce our reliance on assumptions derived from research on FA in nursing classrooms and provides evidence based on the reality of using formative assessment in clinical courses. Recommendations for future research are presented.

Le téléenseignement avec la vidéoconférence et le développement professionnel d’enseignants du collégial

Beaucoup de cégeps voient leurs programmes techniques menacés à cause de la baisse démographique et de l’exode des jeunes. Cette situation est directement reliée à l’offre de formation : 46,1 % ont dû quitter leur région, car le programme d’études choisi n’y était pas offert. C’est en Gaspésie-Îles-de-la-Madeleine que pourrait s’effectuer la plus importante chute de clientèle, soit une baisse de plus de 40 % par rapport à l’effectif observé à l’automne 2008 (Bezy, 2011). Ce constat amène aussi son lot de questions quant au développement professionnel des enseignants. Un projet novateur se réalise dans cette région et pourrait aider à changer la situation. En effet, le cégep de la Gaspésie et des Iles a instauré une initiative de téléenseignement dans deux programmes (techniques de comptabilité et de gestion, soins infirmiers). Cette recherche vise à décrire les défis et obstacles auxquels sont confrontés les enseignants en processus de changement, ainsi que les avantages et bénéfices perçus de la pratique du téléenseignement, les changements de pratiques pédagogiques particuliers à la vidéoconférence, selon les différents niveaux d’adoption de la technologie. Pour mesurer ces différents aspects de leur pratique, le modèle CBAM (Hall & Hord, 2006) a été utilisé ainsi que le modèle de développement professionnel de (Clarke & Hollingsworth, 2002). Les résultats ont été obtenus par questionnaires (SoC et TAM) et entrevues (LoU et autres questions sur les principaux thèmes de cette recherche), ils permettent de dresser un portrait détaillé du rôle de ces enseignants tout en répondant aux objectifs de recherche. Des profils individuels et de groupes sont présentés pour cerner les caractéristiques de leur développement professionnel dans le cadre de cette innovation. Les résultats montrent de grandes similitudes entre les cas de l’échantillon (6 enseignants) et il ressort que les thèmes les plus préoccupants pour ces enseignants sont la gestion de classe et les défis techniques et pédagogiques que le téléenseignement implique.

Multidisciplinary analysis of clinical cases: a transition towards active learning in dental education

In the past 2009/10 academic year, we took steps towards introduction of active methodologies, from a multidisciplinar approach, into a conventional lecture-based Dental Education program. We consolidated these practices in the current 2010/11 year, already within a new Bologna-adapted scheme. Transition involved (i) critical assessment of the limitations of traditional teaching (ii) identification of specific learning topics allowing for integration of contents, (iii) implementation of student-centred learning activities in old curricular plans (iv) assessment of students' satisfaction and perceived learning outcomes, (v) implementation of these changes in new Bologna-adapted curricula

El Trabajo colaborativo a través de la web: posibilidades y limitaciones

El objetivo de este trabajo se centra en la idea de integrar los recursos basados en la Web 2.0 a la asignatura de Enfermería Comunitaria para favorecer el trabajo grupal. El profesional de Enfermería Comunitaria debe ser capaz de trabajar en equipo para desarrollar iniciativas de promoción y educación para la salud y de reconocer la complementariedad de la multiprofesionalidad. Para desarrollar estas habilidades en las prácticas de la asignatura se propone la planificación de un programa de educación para la salud a partir de un trabajo en grupo. Para facilitar esta actividad se plantea al alumnado la incorporación de las nuevas tecnologías de la información y comunicación (TICS) al trabajo cooperativo

ABP en el grau d'infermeria: avaluació de la satisfacció dels professors després de 2 anys d'experiència

L'Aprenentatge Basat en Problemes (ABP) en el grau d'infermeria de l'Escola Universitària d'Infermeria del Mar (EUI Mar) es va posar en pràctica des de l'inici del Grau, en el curs 2009-2010. Donat que és una estratègia incorporada recentment per l'equip, dins d'un procés d'innovació docent integral, i amb l'objectiu de millorar la qualitat, es va dissenyar un qüestionari ad hoc, per tal de conèixer la satisfacció del professorat. En la present comunicació, descriurem la implementació de l'ABP en la nostra institució, i analitzarem els resultats del nivell de satisfacció dels professors que hi han participat

Desarrollo de competencias transversales en enfermería comunitaria a través de la evaluación entre iguales

La idea de proponer a los estudiantes como evaluadores de sus propios compañeros en los nuevos planes de estudio tiene varias funciones, como la de desarrollar competencias tales como la capacidad de análisis y síntesis, la actitud crítica y la responsabilidad, además de mostrar a estos la objetividad de los criterios de evaluación en los nuevos planes de estudio. En el Espacio Europeo de Educación Superior (EEES), se plantea la necesidad de proponer un cambio en el proceso evaluativo para favorecer el desarrollo de competencias específicas y transversales. Por último, también se analizan las implicaciones que puede tener este enfoque sobre el trabajo de los docentes y del alumnado

A educação continuada para a enfermagem : motivações e dificuldades

Para a compreensão do fenômeno da educação continuada na docência na graduação de enfermagem, foi desenvolvido um estudo do tipo exploratório-descritivo com abordagem quantitativa em que se buscou estudar as razões que motivam e as dificuldades dos docentes do Curso de Enfermagem da docência do ensino superior da Faculdade Aliança no desenvolvimento de sua educação continuada no município de Teresina-PI. Fizeram parte deste estudo: 24 docentes da citada instituição e com a mesma formação na graduação de enfermagem e tendo a faixa etária entre 25 a 53 anos e todos pertencentes ao curso de graduação de enfermagem, sendo que o instrumento utilizado para produção dos dados foi um questionário, em que 100% dos docentes responderam a este questionário. O mesmo foi construído e fundamentado tendo base no quadro teórico desta pesquisa, seguindo o roteiro previamente estabelecido. Os dados foram analisados e articulados ao referencial teórico a partir dos questionários aplicados nesse estudo. Constatou - se nesta pesquisa que os docentes, têm várias dificuldades na prática ao realizar sua educação continuada. Seja pela falta de tempo, liberação da instituição a qual está vinculada, pela questão financeira e por outros motivos. Portanto, ao concluir este estudo todos os objetivos foram alcançados, e que os docentes de enfermagem tenham subsídios científicos no desenvolvimento do cotidiano de sua vida profissional de modo a valorizar essas ações e reconhecer esse processo como diferencial, priorizando a aquisição de novos conhecimentos, sejam no desenvolvimento de sua educação continuada, permanente através de cursos on-line, pós-graduações (especializações), mestrado, doutorado e pós-doutorado e que possa contribuir para a melhoria de suas ações quando estiverem atuando na docência do ensino superior da graduação de enfermagem quando forem por em prática em suas aulas teóricas e práticas nos hospitais ou clínicas quando forem repassar seus conhecimentos aos seus discentes do curso de graduação de enfermagem.