Do treinamento �� educa����o corporativa: uma trajet��ria do processo de aprendizagem organizacional no Banco do Brasil S.A.

O presente trabalho analisa a Trajet��ria do Processo de Aprendizagem Organizacional no Banco do Brasil, desde o treinamento tradicional at�� a aplica����o do modelo de Universidade Corporativa. Neste contexto, pretendese verificar se os impactos das mudan��as causaram rupturas com as pr��ticas do treinamento e proporcionar um referencial de an��lise voltado �� gest��o do conhecimento, enquanto estrat��gia de vantagem competitiva.

Implementa����o de estrat��gias de internacionaliza����o de empresas: um processo de aprendizagem organizacional

Este trabalho investigou a implementa����o de Estrat��gias de Internacionaliza����o de Empresas instaladas na Regi��o de Curitiba com o objetivo de descobrir como diferentes empresas aumentam seu envolvimento fora de sua base. Para responder a esta quest��o, considerou-se a literatura sobre Estrat��gia Empresarial, Processos de Internacionaliza����o de Empresas e Aprendizagem Organizacional, de fonna a construir hip��tese orientadora para a pesquisa. Investigou-se a exist��ncia de Processos de Aprendizagem Organizacional sustentando o Processo de Internacionaliza����o das Empresas. A pesquisa de campo utilizou o m��todo qualitativo, observacional, tendo a entrevista como ferramenta, identificando as trajet��rias de internacionaliza����o das empresas. Em cada uma destas, buscou projetos cujas taxas de crescimento do seu comprometimento com o ambiente externo fossem altas. Explorou as solu����es adotadas para as dificuldades geradas pelas incertezas encontradas na implementa����o desses projetos, com o objetivo de verificar a presen��a de Processos de Aprendizagem Organizacional. Como resultado da investiga����o em sete empresas diferentes, com estrat��gias diferentes, em diferentes est��gios de internacionaliza����o, com projetos de naturezas diversas, este estudo concluiu pela exist��ncia de um fen��meno comum: em cem por cento das empresas pesquisadas, as altas taxas de crescimento de seu envolvimento fora de suas bases, foram sustentados por uma acentuada din��mica de Aprendizagem Organizacional. Esta constata����o resgata os conceitos da Universidade de Uppsala e introduz a abordagem sist��mica da Aprendizagem Organizacional no estudo do Processo de Internacionaliza����o de Empresas, proporcionando explica����o para as Born Global e para a internacionaliza����o atrav��s dos network.

Acumula����o de compet��ncias tecnol��gicas e processos de aprendizagem : o caso aciaria da Companhia Sider��rgica Nacional

This work is focused on the explanation of the relation between the learning processes, the accumulation of technological competence and the competitive performance. The present study is based on the case of the steelmaking plant of Companhia Sider��rgica Nacional, located in Volta Redonda city, Rio de Janeiro state, Brazil, during the period of 1997 and 2001. The framework of this thesis is based on Figueiredo (2001), that shares the learning process in external and internal acquisition of knowledge, and the conversion of this knowledge from people to organization through socialization (transfer of tacit knowledge) or codification (transfer of knowledge by written documents). This framework considers the key features of the learning process: the variety, the intensity, the working and the interaction. The results suggest that the steelmaking of CSN achieved the pre intermediate level (level 4) of technological competence to the technological functions of production process and equipment, and the intermediate level (level 5) to the function product. The accomplishment of these levels of competence was due to the acquisition and conversion of new knowledge. It was observed that the key features had an evolution during the period considered in the study. The results allowed to show that the accumulation of technological competence had a positive influence over the competitive performance of the steelmaking unit of CSN.

As transforma����es do ensino universit��rio de gradua����o com a utiliza����o da internet - estudo do caso Puc-Rio

o crescimento da Internet, que vem ocorrendo desde 1994, tem transformado diversos segmentos de mercado, inclusive o educacional. Este estudo se prop��e a avaliar as mudan��as ocorridas no ensino de gradua����o da PUe-Rio com a utiliza����o da Internet. O aspecto acad��mico das mudan��as �� abordado com o objetivo de identificar as transforma����es nas rela����es entre alunos e professores ocorridas no processo de ensino-aprendizagem. O m��todo utilizado para levantar as informa����es junto �� pue-Rio foi a aplica����o de questionários para professores, alunos e t��cnicos que viabilizaram a an��lise das percep����es destes atores sobre o tema. Para cada grupo de agentes: docentes, discentes e t��cnicos foi elaborado um question��rio diferente. Os resultados indicaram que a Internet trouxe beneficios ao processo educacional, a principal vantagem identificada nesta pesquisa foi a melhoria na comunica����o entre professores e alunos. Apesar dos beneficios e de apoiar algumas iniciativas, a PUe-Rio ainda n��o apresenta como pol��tica a divulga����o e o incentivo a utiliza����o desta tecnologia.

Efeitos da flexibiliza����o das rela����es de trabalho na qualidade de vida no trabalho : o caso da regi��o metropolitana de Curitiba

A acirrada competi����o econ��mica e a profunda revolu����o tecnol��gica imp��em ��s organiza����es contempor��neas mudan��as significativas na organiza����o da produ����o. Nesse contexto configuram-se algumas contradi����es. Por um lado exalta-se a import��ncia da participa����o do trabalhador como fator decisivo na constru����o de vantagens competitivas, uma vez que o sucesso da organiza����o tem como um dos principais requisitos a implanta����o de modelos de funcionamento que contemplem atividades geradoras de conhecimento novo, disseminem-no amplamente a toda organiza����o e, rapidamente, incorporem-no a novas tecnologias e produtos. Por outro lado, tamb��m na busca de maiores graus de competitividade, pr��ticas de flexibiliza����o das rela����es de trabalho v��m sendo adotadas como forma de diminui����o dos custos de produ����o, atrav��s da redu����o das formas de prote����o da rela����o de trabalho. No Brasil, a a����o flexibilizante j�� vem ocorrendo desde 1965 e encontra-se hoje em tramita����o no Congresso Nacional o Projeto de Lei 5483/2001 que, alterando o art. 618 da Consolida����o das Leis do Trabalho, pretende a preval��ncia do negociado sobre o legislado. Neste sentido, o objetivo da pesquisa �� verificar os efeitos da flexibiliza����o das rela����es de trabalho na qualidade de vida no trabalho, no que se refere, especificamente, �� gest��o do conhecimento e ��s necessidades sociais do trabalhador quanto aos seus benef��cios diretos e espont��neos. Configura-se como um estudo de campo com foco nas organiza����es, a partir dos representantes da ��rea de gest��o de pessoas e nos trabalhadores das ind��strias, com mais de quinhentos funcion��rios, instaladas na Regi��o Metropolitana de Curitiba. O m��todo utilizado para tratamento dos dados possibilita mensura����o de vari��veis qualitativas e o estabelecimento da comparabilidade entre os trabalhadores sujeitos ��s pr��ticas de flexibiliza����o e os demais trabalhadores. Os dados coletados por meio de questionários revelaram que a flexibiliza����o das rela����es de trabalho faz parte integrante do novo perfil das organiza����es e que h�� hoje uma tend��ncia de implemento com a abertura legal. Os efeitos causados por essa a����o sobre a qualidade de vida no trabalho revelam-se predat��rios, na medida em que os trabalhadores com contratos de trabalho flexibilizados encontram-se em posi����o de desvantagem no acesso �� aprendizagem dentro das organiza����es e, tamb��m, na satisfa����o de suas necessidades sociais. Na an��lise comparativa entre as duas categorias de trabalhadores, foi poss��vel verificar diferen��as significativas no que diz respeito aos indicadores de participa����o no processo produtivo atrav��s da freq����ncia m��dia de solu����es apresentadas e incorporadas, da participa����o nos processos de aquisi����o do conhecimento, no acesso a benef��cios diretos e espont��neos e na satisfa����o com o ambiente de trabalho. Essas constata����es permitem concluir que as organiza����es, quando na busca de maior competitividade, incorrem em equ��vocos �� medida em que desconsideram a qualidade de vida no trabalho, especificamente no que diz respeito �� gest��o do conhecimento e �� satisfa����o das necessidades sociais como fatores maximizantes do desenvolvimento econ��mico e de incremento da produ����o.

Trajet��rias De Acumula����o De Capacidades Inovadoras, Mecanismos De Aprendizagem E Fatores Organizacionais Relativos A Atividades Em Gest��o De Projetos: Estudo De Caso Comparativo Inter-Empresarial Na Ind��stria De Bens De Capital E De Celulose E Papel No Brasil

Over the last 40 years there has been a profusion of studies about the ccumulation of technological capacities in firms from developing economies. However, there remain few studies that examine, on a combined basis, the relationship among: the trajectories of technological capacities accumulation; the underlying learning mechanisms; and, the implications of organizational factors for these two variables. Still scarcer are the studies that examine the relationship among these variables along time and based on a comparative case study. This dissertation examines the relationship among the trajectory of accumulation of innovative capacities in complex project management, the learning mechanisms underlying these technological capacities and the intra-organizational factors that influence these learning echanisms. That set of relationships is examined through a comparative and a long-term (1988-2008) case study in a capital goods firm (for the pulp and paper industry) and a pulp mill in Brazil. Based on first-hand quantitative and qualitative empiric evidence, gathered through extensive field research, this dissertation found: 1. Both firms accumulated innovative capacity in project management at the international frontier level (Level 6). However, there was variability between the firms in terms of the nature and speed of accumulation of those capacities. It was also observed that, at this level of innovation, the innovative capacities of both firms are not confined to their organizational boundaries, but they are distributed beyond their boundaries. 2. So that these companies could accumulate those levels of innovative capacities it was necessary to manage several learning mechanisms: leveraging of external knowledge and its internalization in terms of internal apacities of the firm. In other words, as the companies accumulated more innovative levels of capacities for project management, it was necessary to manage different cycles of technological learning. 3. Further, the relationship between the ccumulation of technological capacities and learning was affected positively by intra-organizational factors, such as 'authority disposition', 'mutability of work roles' and 'intensity of internal crises', and negatively by the factor 'singularity of goals'. This dissertation revealed divergent results between firms in two of the four factors studied. These results contribute to advance our understanding of the complexity and variability involved in the process of accumulation of innovative capacities in firms from developing economies. This highlights the growing importance of the organizational and the human resource dimensions of innovation and technological capacity as the company approaches the international frontier. The results suggest to managers that: (i) the good performance in project management in the two firms studied did not occur simply as a result of the pulp and paper Brazilian industry growth, rather as a result of the deliberate construction and accumulation of the capacities through an intensive and coordinated cyclical process of technological learning, (ii) to develop innovative capabilities in project management, besides looking for learning mechanisms they should also look at the organizational factors that influence the learning mechanisms directly, (iii) performance of pulp mill��s projects is better when projects are implemented together with technology suppliers than when performed only by the mill. This dissertation concludes that capital goods firms have been having a fundamental role for the innovative capabilities accumulation in project management of pulp mills in Brazil (and vice-versa) for a long time. This contradicts some authors' propositions that affirm that: a) equipment suppliers for the pulp and paper industry have been creating little, if any, development of processes or engineering projects in Brazil; b) firms in the pulp and paper industry have little capacity for machinery and equipments projects only taking place in few technological activities, being internal or external to the firm. Finally, some studies are proposed for future research.

Universidade corporativa: uma reflex��o sobre a aprendizagem organizacional e o seu valor para o indiv��duo

One of principal goals of this work was to investigate the reasons for the growth of Corporate University in Brazil, therefore, it is concluded that the capacitation is geared towards the improvement of the performance of the organization��s business; the dissemination of common values in the organization includes customers, suppliers and society; The investment in the trademark of the company uses the network of people committed to the organization; and the development of the innovation��s culture and the growth within the organization. The other main objective of this study was to identify the perception of the official in relation to the University Petrobras in training and development of the individual and its consequent increase in value. For this, 5 testimonies were collected and a field research was made with the application of a closed questionnaire considering a sample of 43 respondents, which are allocated among the states of Rio de Janeiro and Sao Paulo. The research shows that 88 % of the respondents approve the conduction of teaching/learning and consequent enhancement of human potential, in line with the strategic goals of the Company, promoted by Petrobr��s Corporate University. Finally, it is concluded that the Corporative University is an institution of education and training of companies that provide several learning alternatives, aligned to organizational strategies, to promote the development not only of their staff, but also of other members of the value chain of the company, as customers, suppliers and partners.

Processos de aprendizagem e acumula����o de compet��ncias tecnol��gicas na ind��stria de inje����o pl��stica: o caso da Multibr��s da Amaz��nia S.A.

This resume focus the connection between the learning process and the technological competences evolution. It is based on business case of a plastic injection company named Multibras da Amazonia S/A, that manufacture plastic parts to electro- electronic industry assemblers, the study used the company evolution from 1983 to 2000. Its conclusion allowed to demonstrate, how the theories developed by Figueiredo (2001) can be used to describe the technological competences and the learning process, and on it's scale from 1 to 6 the Multibras case has reached the level 5. Based on the business case, the study confirmed how the technological competences learning process and accumulation is linked to an organizational knowledge. Using the theory basis, but applied to an industry case, different from all the previous studies, this resume shows that it's necessary to have a continuous, organized and integrated effort to generate and develop the knowledge evolution inside the company to make possible the technological competences accumulation on a fast and effective track.

Acumula����o de compet��ncias tecnol��gicas e os processos subjacentes de aprendizagem na ind��stria Mmtal - mec��nica : o caso da empresa AGCO com��rcio e ind��stria LTDA em Santa Rosa - RS

This dissertation enfoca the relationship between technological competences accumulation and the learning underlying processes. This relationship is examined in the company AGCO Com��rcio and Ind��stria Ltda, during the period of 1970 to 2000. It is of a company metal-mechanics, agricultural machines manufacturer. In other words, the dissertation examines the processes technological learning implications for aA technological competences accumulation in the company in study. The dissertation enfoca the competences accumulation for three technological functions: processes and organization, products and equipments. The learning processes are examined to the light of four characteristic: variety, intensity, operation and interaction, from the structure existing analysis use in the literature. Based on study of individual case, this study found that the technological competences ways to accumulation in the studied company are associates to the several processes used to acquire technological knowledge and converts him in organizacional. Ademais, the simple incidence of these processes in the company didn't guarantee in the company a positive implication for the technological competences accumulation. The company accumulated level middleman-superior technological competence (level 6) to accomplish production and function products function processes and organization activities, and intermediary level (level 5) to accomplish function equipments activities. In haves to characteristic key, the learning processes introduce an oscillation differentiated along time: the variety oscillated of moderated the several; the intensity of intermittent the continuous; the operation of bad the good; and the interaction of weak the strong. Through the existing structure use in the literature, however applied to a previous studies different industry, this dissertation suggests that must there be an organized , continuous effort and integrated for the knowledge generation and sowing in every company in order to the technological training accumulation be accelerated in the company.

Acumula����o de compet��ncias tecnol��gicas e os processos subjacentes de aprendizagem na ind��stria de bens de capital: O caso KVAERNER PULPING no Brasil

This dissertation is concerned with the implications of the learning processes for the technological capability accumulation at the firm level. This relationship was examined in Kvaerner Pulping over the period from 1980 to 2000. The firm is located in Curitiba/PR and supplies equipment and complete plants (capital goods) for pulp mills. In other words, based on an individual case study, this dissertation examines how the learning processes influence the building and accumulation of technological capability. The accumulation of technological capabilities is crucial for the survival and the competitive performance of the firms. An analytical framework already available in the literature was used to describe the paths (way and speed) of technological capability accumulation in the firm studied. However, the framework was adapted specifically for the capital goods industry for the pulp & paper sector. The paths of technological capability accumulation are analysed for three different technological functions: ��engineering activities and project management��, ��operational processes and practices�� and ��process equipment��. The learning mechanisms were examined in the light of four key features: variety, intensity, functioning and interaction. During the 1980s and 1990s the firm accumulated different levels of technological capability in the technological functions studied. It was only when the firm started to coordinate systematically the efforts to acquire and convert the knowledge from the individual to the organizational level, at the mid 1990s, that the accumulation of technological capability was accelerated. By the end of this decade the firm was able to accumulate innovative capabilities in all the functions analysed. Similarly to previous studies that investigated other types of firms, the conclusion of this dissertation suggests that the way and rate by which the firm accumulates technological capability can be explained by the learning process and its key features over time.

Acumula����o de compet��ncias tecnol��gicas e os processos subjacentes de aprendizagem na ind��stria eletr��nica de consumo : o caso da SHARP do Brasil S/A

Esta disserta����o estuda o relacionamento entre a acumula����o de compet��ncias tecnol��gicas e os processos subjacentes de aprendizagem. O estudo desse relacionamento foi examinado na f��brica de eletr��nica de consumo Sharp do Brasil S/A, situada na cidade de Manaus, durante o per��odo de 1972 a 2000. A acumula����o e sustenta����o de compet��ncias tecnol��gicas s��o desenvolvidas atrav��s de processos de aprendizagem nas organiza����es. Os processos de aprendizagem est��o relacionados diretamente �� taxa de acumula����o de compet��ncias tecnol��gicas das organiza����es. A disserta����o, utilizando a estrutura de an��lise existente na literatura, examina os processos de aprendizagem �� luz de quatro caracter��sticas: variedade, intensidade, funcionamento e intera����o. A acumula����o de compet��ncias �� analisada a partir de duas fun����es tecnol��gicas: processo/organiza����o e produtos. Ao longo do periodo analisado, a empresa acumulou diferentes n��veis de compet��ncias tecnol��gicas e com velocidades variadas nas fun����es estudadas. Na d��cada de 80, a empresa atrav��s de uma melhor coordena����o de esfor��os, passou a adquirir e converter conhecimentos individuais em conhecimentos organizacionais, acelerando o crescimento da taxa de compet��ncias tecnol��gicas acumuladas. Ainda no final da d��cada 80, a empresa foi capaz de acumular compet��ncias inovadoras nas duas fun����es estudadas. A acumula����o de compet��ncias tecnol��gicas �� um aspecto importante a competitividades e sobreviv��ncia das organiza����es. No entanto, somente a acumula����o de compet��ncias tecnol��gicas n��o garante o bom desempenho e a sobreviv��ncia da organiza����o. A empresa estudada, apesar da acumula����o de elevados n��veis de compet��ncias tecnol��gicas ao longo do periodo, enfrenta uma grande crise financeira. A conclus��o desta disserta����o sugere que a taxa de acumula����o de compet��ncias tecnol��gicas pode ser explicada pela capacidade da empresa em socializar e codificar a aprendizagem individual, adquiridas por processos externos e internos de aprendizagem aplicados de forma cont��nua e organizada, convertendo em aprendizagem organizacional.

Comportamento dos processos intra-organizacionais de aprendizagem tecnol��gica frente a uma mudan��a de estrutura de propriedade: o caso da TermoMaca�� - PETROBR��S

This academic work describes the interfirm technological learning processes behavior at a thermo plant throughout the years 2001 till 2007. Its former ownership structure was composed by two foreigners companies. This structure was changed by the acquisition of the company control by a Brazilian state owned company on April 2006. The company is a Natural Gas Fired Power Plant placed at Maca�� City, at Rio de Janeiro State, Brazil generating electric power right to National Integrated System (SIN). The goal of this research is verify how the technological knowledge had been acquired by the firm and how it had been spread out throughout the organization before and after the change of the ownership structure. The taxonomy applied to determining of ownership structure take in account three parameters: type, specific characteristic and the ownership structure itself. Technological Learning Interfirm Processes have been examined from a model of systemic approach that establishes four key characteristics: ��variety, intensity, functioning and interaction��. During 2001 until 2006, till the change of owner structure, the firm developed its own learning processes in its own operational routines. The main learning processes have been identified from empirical evidences. It has been adopted the cut line at year of 2006 for the comparison among the technological learning processes behavior, when the change of ownership structure took place. The data capture occurred within April and August 2007 covering since 2001. Verified the behavior of these learning processes before and after the ownership structure changed from private property to state owned property. The conclusion of this case study suggests that interfirm processes of technological learning identified by the research had their dynamical behavior promptly affected by a change from private to ownerstate ownership structure, exposing the company to a poor performance in its industry, due to the lack of 51% of the technological intrafirm learning processes and reduction of the acquisition of new technical knowledge and its conversion throughout the organization.

A Cultura e a Pr��-Disposi����o para um Ambiente de Aprendizagem Organizacional: Um Estudo da Cultura da Isabela S/A

The increase of the global competitiveness of the global alliances of the economic blocks, generates an increasing stream of information that makes with that the companies are always the seek of new developments. The climate of changes generates concern with what it must be assimilated by organization, and things that don��t serve the definitive company. The organizational environment of the companies is taken by uncertainty. The organizational culture becomes itself very important for the organization, therefore it judges what the company can use in the relation with its environment, and what does not serve to its organizational structure. Together with the culture is necessary that itself a learning environment, leading thus culture. The work considered here studies the organizational culture of a company making relation with the organizational Learning, and helps to clarify the profile of a culture that propitiates the organizational learning. This work analyzes the Isabela��s S/A organizational culture, making relation with the organizational learning. Of this form, look it self to describe and to identify the culture of the searched company, studying its difficulties and advantages, making relation with the deep learning. The company is characterized, the situation problem and the subject of study. In the theoretical referential was made an analysis of the culture, its formation until the types of culture, applying itself after a model of organizational learning. A model for the study of the culture is applied, where self is characterized, tipology of the culture, and applied a model for the study of the learning. The results of the considered study, answer the research problem, where they are analysed with the application of the diagnostic research of the searched company. This discloses an organization with a strong culture, however flexible to assimilate changes. It has a harmony between the values that generate the culture and that they are characterized, spreading out thus an environment that propitiates organizational learning, a culture that generates learning.

Acumula����o de compet��ncias tecnol��gicas em processos e produtos e aprendizagem tenol��gica: o caso da ELETROLUX do Brasil S/A - Unidade de Guabirotuba - Curitiba/PR

This dissertation is concerned with the implications of the learning process on the technological capabilities accumulation. This relationship was examined at the Electrolux do Brasil S/A �� Guabirotuba Unity �� in Curitiba/PR, over the period of 1980 to 2000. The Brazilian factory products White Goods destined to the Brazilian market as well as to exportation. The Swedish group Electrolux, to which the Brazilian factory belongs to, produces and sell goods to more then 150 countries. Regardless their importance, studies on the accumulation of technological capabilities and the underlying learning process are still scarce in Brazil, especially those focusing on the eletrodomestics products, and more specifically on the refrigerators and freezers industry. Based on a case study in the Electrolux do Brasil S/A, from 1980 to 2000, this investigation examined the influence of the learning process in the paths of the technological capabilities accumulation in the firm. The learning processes were analyzed in the light of the analytical framework proposed by Figueiredo (2001). This framework consists in four key features: variety, intensity, functioning and interaction. The technological capabilities accumulation were studied considering two technological functions: Process and Production Organization Activities and Products Activities. The evidences to classify and describe the paths of technological capabilities accumulation as well as to analyse the learning were mainly qualitative. This investigation joins other previous studies, in which there was noticed that the learning process have great involvement on technical changes, playing a relevant role on the technological capabilities of a company. Based on the investigation done and on the practical utilization of the analytical structure proposed by Figueiredo (2001), we infer that the way and the speed of technological capabilities accumulation are related to how the various learning processes were used by the company. One implied that, in levels from one to six, the studied company cumulated capabilities to level (5). Regarding technological competence, it approached industrialized countries firms, which present level (6), advanced.

Cogni����o institucional nas organiza����es: estudo explorat��rio da mudan��a organizacional atrav��s de aprendizagem nas organiza����es

A Aprendizagem Organizacional vista sob a perspectiva da Cogni����o Institucional da antrop��loga Mary Douglas. Pesquisa emp��rica explorat��ria do perfil cosmol��gico e cognitivo de administradores em cursos de especializa����o em administra����o. Aplica����o de Mary Douglas, Robert E. Quinn e Charles Hamden- Turner.