Using Just-in-Time Data to Intervene with At-Risk Students

With increasing state and federal policy pressure to increase retention and graduation rates, academic affairs leaders seek metrics to track that predict student success. This report analyzes behavioral, academic, and financial indicators of student risk and suggests actions administrators can take to intervene with students who cross risk thresholds.

Administering Outcomes-Based Financial Aid Programs

As state and federal agencies increasingly condition institutional funding on student outcomes, university leaders are under pressure to develop innovative strategies to boost student retention and degree completion rates. This report examines public university initiatives that strategically leverage financial aid to support institutional retention and degree completion goals.

Recruiting a Diverse Student Body at Mid-Size Public Master’s Universities

As student demographics change, admissions officers are increasingly recruiting a diverse group of incoming students, including underrepresented minorities. We outline how five public institutions identify and recruit potential applicants and review recruitment strategies and methodologies for expanding target recruitment populations.

Strategies to Increase Course Completion Rates in Lower-Level, High-Enrollment Classes

With an increase in performance-based funding based on credit hours, retention, and graduation rates, administrators seek strategies to increase course completion rates in low-level, high-enrollment courses. This report examines pedagogical strategies implemented within the classroom to increase course completion rates in gateway courses. It also examines how administrators identify qualities that indicate experience and motivation to improve students’ success when hiring new faculty.

Next-Generation Advising: Elevating Practice for Degree Completion and Career Success

As competition for applicants, legislative focus on graduation rates, and questions about the lifetime value of a degree intensify, many institutions are blurring boundaries between academic advising and co-curricular and career advising to promote student success and differentiate brand. This report examines how leaders break the trade-off between high-touch service and budget realities, identifying breakthrough practices, as well as the models and technologies required to deliver them in a cost-effective manner.

Future Students, Future Revenues: Thriving in a Decade of Demographic Decline:

Over the past decade, universities were able to grow revenue primarily by growing enrollment and increasing net tuition per student. But demographic and economic changes will make it increasingly difficult for all but a handful of institutions to grow tuition revenue at historic rates. Despite rising access rates, demographic projections suggest that the number of high school graduates will decline over the coming decade, leading to a dramatic drop-off in the overall rate of enrollment growth. The traditional population of 18- to 22-year-olds will remain a majority at most institutions, but enrollment growth will come primarily from other student segments. Populations such as community college transfers, international undergraduates, professional master’s students, and adult degree completers offer the best opportunities to grow enrollment and tuition revenue. Serving them well requires significant investments, new organizational models, and cultural change on campus. This can be done in a financially sustainable way—fulfilling the university’s mission to serve a diverse range of students while providing financial resources to support the core. This brief analyzes the forces that will shape higher education over the next decade and highlights the strategies and competencies that colleges and universities will need to be successful.

Hardwiring Student Success: Building Disciplines for Retention and Timely Graduation

This study profiles innovators’ efforts to elevate student success initiatives from the current patchwork of support services to an actively managed enterprise process that is designed to systematically identify and rapidly intervene with students exhibiting behaviors predictive of attrition or graduation delays. Based on nearly two years of work and hundreds of interviews with colleges and universities across the country, the report presents 16 best practices in the areas most critical to improving student persistence and graduation.

Making the Global Vision Real: Supporting Faculty-Led Internationalization Efforts

As colleges and universities make increasing global engagement a top institutional priority, many have struggled to manage rising levels of international activity. Council research finds that the challenge lies not in convincing faculty to expend more effort but instead in reducing the level of effort required by faculty who are already interested in promoting international activities. This study provides detailed case studies and toolkits for administrative core competencies for increased global engagement. Chapter 2 (page 39) details strategies to promote faculty-led study abroad programs, which constitute the fastest growing study abroad experience. Chapter 5 (page 111) outlines recommendations to build strategic international partnerships that engage the entire campus.

Engaging Faculty in Online Education: Rightsizing Incentives and Optimizing Support

: Colleges and universities of all types are pursuing increasingly ambitious goals for online education for a range of reasons—enhancing learning, increasing access, growing enrollment, managing costs. However, concerns about workload, support resources, autonomy, and course quality leave many faculty skeptical of online instruction, and most institutions expanding online offerings are struggling to get sufficient numbers of faculty both willing and prepared to teach online. This study presents best practices in managing the strategic and operational challenges associated with increasing the number of fully online and hybrid courses

Creating High-Impact Workforce Development Programs

As communities across the nation continue to face persistent unemployment, many states are turning to community college workforce development programs to combat joblessness. However, state governments and community colleges alike are often unable to devote significant resources to building new workforce initiatives. This brief examines how community colleges in four states have worked with state governments and other partners to overcome budget constraints and create effective workforce development programs, highlighting funding models and innovative practices to make efficient use of limited resources.

Performance Management for Faculty and Staff

This report examines the process used to evaluated faculty and staff, including the evaluation timeline, administrative oversight, technological tools, and performance management trainings for faculty and staff managers. Additionally, this report describes how administrators use annual performance evaluations to award merit-based pay.

Optimizing the Performance Evaluation Process for Non-Academic Staff

If conducted poorly and without support from all employee levels, performance management programs at institutions may devolve into annual evaluations that represent a staff burden rather than an ongoing career development opportunity. This brief analyzes the key components of successful performance evaluation systems for non-academic staff, incorporating insights from employers outside of the higher education sector as well. It examines the importance of midyear check-in meetings; employee goal-setting; simplified rating scales on evaluation forms; and core staff competencies that reflect institutional priorities. It also describes how institutions communicate modifications to the evaluation system and offers recommendations for the implementation of process change.

Processes for Determining Annual Salary Raises

In awarding salary raises to faculty and staff university leaders must consider merit pay, market data, and salary equity of internal positions. This brief examines how institutions balance these considerations along with budget limitations to determine salary raises for all employees, and how several institutions have used raises to incentivize institutional achievement of strategic goals such as enrollment and retention.