Fenix-järjestelmän suorituskyvyn analysointi

Kasvavat käyttäjämäärät TietoEnatorin Fenix-tietojärjestelmässä ovat nostaneet suorituskyvyn tutkinnan tärkeään asemaan. Suorituskykymittausten tekeminen, analysoiminen ja ennen kaikkea säännöllinen seuranta ovat ensiarvioisen tärkeitätoimenpiteitä järjestelmän tehokkuuden proaktiiviseen kehittämiseen. Fenixin suorituskykymittausjärjestelmän tuottamaa aineistoa on runsaasti tarjolla. Tämän työn tavoitteena on edistää suorituskykymittausjärjestelmän tuottaman aineiston käyttöä erilaisissa raportointi- ja tutkimustilanteissa. Työssäperehdytään aineiston keräämiseen, häiriösuodatukseen ja tulosten visualisointiin. Työn tuloksena syntyy automaattinen raportointijärjestelmä, joka tuottaa palvelukohtaisia tilastollisia suorituskykyraportteja. Raporttien tarkoituksena on tuoda kehittäjien nähtäville palveluista kerätyt mittaustulokset ja osoittaa mahdollisia suorituskykyparannuskohteita.

Customer consciousness in the production process of a steel factory

The purpose of this thesis is to examine the level of customer consciousness of the production process employees in a steel factory and to investigate the methods of internal marketing in order to propose development practices to enhance the customer consciousness of the case company employees. The significance of the level of customer consciousness is discussed and practices already implemented affecting the level of customer consciousness in the company are examined. The literature review gives an insight to the role of customer consciousness in the CRM philosophy of a manufacturing company and examines the means of internal marketing in enhancing customer consciousness. In the empirical part of the study, the level and significance of customer consciousness is determined by conducting individual and focus group interviews. The interviews are also used to examine the practices that could function in enhancing the customer consciousness of the employees. Development suggestions to improve the level of customer consciousness in the production process are given based on the results. The level of customer consciousness is at a poor level in the production process and influences above all on work motivation and job satisfaction, but possibly on customer satisfaction as well. The enhancement of customer consciousness in the production process should be done e.g. by ensuring the distribution of right knowledge coherently to all of the employees, gathering large customer reference database to exploit in work and in training, using visual illustration in presenting the customer information, training proactively and letting the employees to participate in the customer oriented development activities. Customer satisfaction focused reward system can be considered.

Ammattikorkeakoulu innovatiivisena oppimisyhteisönä

Ammattikorkeakoulut ovat osa suomalaista innovaatiojärjestelmää. Niiden tärkeimpiä tuotteita ovat laadukkaat tutkinnot, joilla tuotetaan Suomen kilpailukyvyn kannalta olennaista osaavaa työvoimaa. Koulutusinnovaatioiden avulla ammattikorkeakoulut voivat parantaa opetuksen ja oppimisen laatua ja edistää opiskelijoiden parempaa osaamista. Tässä tutkimuksessa tarkasteltiin Kymenlaakson ammattikorkeakoulua innovatiivisena oppimisyhteisönä Hokkasen (2001) hahmotteleman innovatiivisen oppimisyhteisön profiilitekijöiden mukaisesti. Tutkimuksen tavoitteena oli selvittää, millainen innovatiivinen oppimisyhteisö KyAMK:ssa toteutuu opettajien kokemana, ja miten innovatiivisen oppimisyhteisön piirteitä voitaisiin edistää mainitussa organisaatiossa. Aineisto kerättiin haastattelemalla kymmentä KyAMK:n Tekniikan ja liikenteen toimialan opettajaa. Tulokset osoittivat Kymenlaakson ammattikorkeakoulun johdon sallivan innovatiiviset koulutuksen kehittämiseen tähtäävät toimet, mutta johto ei proaktiivisesti ohjannut ja kannustanut niihin. Ammattikorkeakouluopettajien pedagogisen autonomian todettiin olevan suurta. Tästä huolimatta kaivattiin yhteisöllisyyteen tukevia toimintamalleja, joiden avulla organisaatiossa oleva monialaisen työyhteisön innovaatiopotentiaali voitaisiin valjastaa opetuksen kehittämiseen ja organisaatiolta puuttuvan toiminnan kokonaiskuvan ja -ymmärryksen kehittämiseen. Osana yhteisöllisyyden kehittämistä aineistosta nousi esiin kehittämisehdotuksena pitkäjänteisemmän verkostoitumisen toteuttaminen niin organisaation sisällä kuin ulkopuolisten sidosryhmien kanssa.

The Role of a firm’s mindset in international success - case study of Finnish marine industry firms

This thesis investigates the influence of a firm’s mindset on international success in the context of the Finnish marine industry. The study draws theoretical wisdom from organisational behaviour and strategic management literatures. The research aim set for this study was to identify and categorise existing strategic types based on mindsets found in the marine industry SMEs, and to link the influence of mindsets with success by examining the role of mindsets in a firm’s performance. Mindsets of firms were conceptualised as aggregate collections of perceptions that influence how the surrounding environment is discerned by the members of the firm. Mindsets are idiosyncratic to firms and therefore important firm-specific resources which influence decision-making and can be observed through the strategic behaviour of firms. Qualitative case study method was applied which was further supported by quantitative data on the financial performance of the ten case firms. Taxonomy based on the dimension of mindsets and prediction was developed to demonstrate four ideal types of firms identified within the marine industry. It was found that all of the case firms emphasised adaptation in their strategy while planning was emphasised to a varying degree. Moreover, two different methods of adapting were found; proactive and reactive. Firms which plan in the long-term and adapt proactively constantly investigate whether their plans are synchronous with the realities of the market; by having an open mindset, a firm’s perception of the reality of the market is enabling the firm to develop value creating strategies which are superiorly informed.This finding was supported by the financial data and led to the proposition that having an open mindset and placing a high level of emphasis on prediction may have a positive influence on international success. Also, it was proposed that concentrating only on exploiting business opportunities in the present time and not exploring any addition opportunities can have a negative influence on the firm’s performance, even if the mindset of the firm is open.

ICT-varautumisen analyysi ja kehittäminen julkisen sektorin virastossa

Lainsäädäntö velvoittaa valtionhallintoa huolehtimaan riittävästä ICT-varautumisesta, jotta yhteiskunnan kriittiset toiminnot ovat turvattu normaaliolojen lisäksi normaaliolojen häiriötilanteissa ja poikkeusoloissa. ICT-varautumisen vaatimukset on määrätty VAHTI ICT-varautumisen vaatimukset - ohjeessa. ICT-varautuminen on riskienhallintaan perustuvaa toimintaa, joka liittyy keskeisesti organisaation kokonaisturvallisuuteen, tietohallintoon ja yleiseen varautumiseen. Tutkielman teoriakatsauksessa perehdytään riskienhallintaan ja kokonaisturvallisuuteen painottaen ICT-varautumisen kannalta tärkeitä osa-alueita tietoturvallisuutta ja IT-riskienhallintaa. Kohdeorganisaation ICT-varautumisen toimintajärjestelmää varten kartoitetaan ICT-varautumisen viitekehys. Empiirisessä osiossa toteutetaan tapaustutkimuksena kohdeorganisaation ICT-varautumisen nykytilan suppea analyysi ja laaditaan kehittämisehdotelmana toimintamalli ICT-varautumisen organisoimiseksi ja käyttöönottamiseksi. Tutkielman tuotoksena kohdeorganisaatiolla on systemaattinen organisaation eri tasot huomioiva toimintamalli ICT-varautumisen toteuttamiseksi.

The early activities of front end of innovation in oem companies using a new fei platform as a framework for renewal

The main goal of this study is to create a seamless chain of actions and more detailed structure to the front end of innovation to be able to increase the front end performance and finally to influence the renewal of companies. The main goal is achieved through by the new concept of an integrated model of early activities of FEI leading to a discovery of new elements of opportunities and the identification of new business and growth areas. The procedure offers one possible solution to a dynamic strategy formation process in innovation development cycle. In this study the front end of innovation is positioned between a strategy reviews and a concept creation with needed procedures, tools, and frameworks. The starting point of the study is that the origins of innovation are not well enough understood. The study focuses attention on the early activities of FEI. These first activities are conceptualized in order to find out successful innovation initiatives and strategic renewal agendas. A seamless chain of activities resulting in faster and more precise identification of opportunities and growth areas available on markets and inside companies is needed. Three case studies were conducted in order to study company views on available theory doctrine and to identify the first practical experiences and procedures in the beginning of the front end of innovation. Successful innovation requires focus on renewal in both internal and external directions and they should be carefully balanced for best results. Instead of inside-out mode of actions the studied companies have a strong outside-in thinking mode and they mainly co-develop their innovation initiatives in close proximity with customers i.e. successful companies are an integral part of customers business and success. Companies have tailor-made innovation processes combined their way of working linked to their business goals, and priorities of actual needs of transformation. The result of this study is a new modular FEI platform which can be configured by companies against their actual business needs and drivers. This platform includes new elements of FEI documenting an architecture presenting how the system components work together. The system is a conceptual approach from theories of emergent strategy formation, opportunity identification and creation, interpretation-analysis-experimentation triad and the present FEI theories. The platform includes new features compared to actual models of FEI. It allows managers to better understand the importance of FEI in the whole innovation development stage and FEI as a phase and procedure to discover and implement emergent strategy. An adaptable company rethinks and redirects strategy proactively from time to time. Different parts of the business model are changed to remove identified obstacles for growth and renewal which gives them avenues to find right reforms for renewal.

Future of Newspaper Business Models in Finland

The purpose of this Master’s thesis was to study the business model development in Finnish newspaper industry during the next then years through scenario planning. The objective was to see how will the business models develop amidst the many changes in the industry, what factors are affecting the change, what are the implications of these changes for the players in the industry and how should the Finnish newspaper companies evolve in order to succeed in the future. In this thesis the business model change is studied based on all the elements of business models, as it was discovered that the industry is too often focusing on changes in only few of those elements and a more broader view can provide valuable information for the companies. The results revealed that the industry is affected by many changes during the next ten years. Scenario planning provides a good tool for analyzing this change and for developing valuable options for businesses. After conducting series of interviews and discovering forces affecting the change, four different scenarios were developed centered on the role that newspaper will take and the level at which they are providing the content in the future. These scenarios indicated that there are varieties of options in the way the business models may develop and that companies should start making decisions proactively in order to succeed. As the business model elements are interdepended, changes made in the other elements will affect the whole model, making these decisions about the role and level of content important for the companies. In the future, it is likely that the Finnish newspaper industry will include many different kinds of business models, some of which can be drastically different from the current ones and some of which can still be similar, but take better into account the new kind of media environment.

The effects of congestion in the daily management of a trauma hospital

Today’s healthcare organizations are under constant pressure for change, as hospitals should be able to offer their patients the best possible medical care with limited resources and, at the same time, to retain steady efficiency level in their operation. This is challenging, especially in trauma hospitals, in which the variation in the patient cases and volumes is relatively high. Furthermore, the trauma patient's care requires plenty of resources as most the patients have to be treated as single cases. Occasionally, the sudden increases in demand causes congestion in the operations of the hospital, which in Töölö hospital appears as an increase in the surgery waiting times within the yellow urgency class patients. An increase in the surgery waiting times may cause the diminution of the patient's condition, which also raises the surgery risks. The congestion itself causes overloading of the hospital capacity and staff. The aim of this master’s thesis is to introduce the factors contributing to the trauma process, and to examine the correlation between the different variables and the lengthened surgery waiting times. The results of this study are based on a three-year patient data and different quantitative analysis. Based on the analysis, a daily usable indicator was created in order to support the decision making in the operations management. By using the selected indicator, the effects of congestion can be acknowledged and the corrective action can also be taken more proactively.

How Lean Six Sigma and Agile principles optimize ITIL-based processes

Imagine the potential implications of an organization whose business and IT processes are well aligned and are capable of reactively and proactively responding to the external and internal changes. The Philips IT Infrastructure and Operations department (I&O) is undergoing a series of transformation activities to help Philips business keeping up with the changes. I&O would serve a critical function in any business sectors; given that the I&O’s strategy switched from “design, build and run” to “specify, acquire and performance manage”, that function is amplified. In 2013, I&O’s biggest transforming programme I&O Futures engaged multiple interdisciplinary departments and programs on decommissioning legacy processes and restructuring new processes with respect to the Information Technology Internet Library (ITIL), helping I&O to achieve a common infrastructure and operating platform (CI&OP). The author joined I&O Futures in the early 2014 and contributed to the CI&OP release 1, during which a designed model Bing Box and its evaluations were conducted through the lens of six sigma’s structured define-measure-analyze-improve-control (DMAIC) improvement approach. This Bing Box model was intended to firstly combine business and IT principles, namely Lean IT, Agile, ITIL best practices, and Aspect-oriented programming (AOP) into a framework. Secondly, the author implemented the modularized optimization cycles according to the defined framework into Philips’ ITIL-based processes and, subsequently, to enhance business process performance as well as to increase efficiency of the optimization cycles. The unique of this thesis is that the Bing Box model not only provided comprehensive optimization approaches and principles for business process performance, but also integrated and standardized optimization modules for the optimization process itself. The research followed a design research guideline that seek to extend the boundaries of human and organizational capabilities by creating new and innovative artifacts. The Chapter 2 firstly reviewed the current research on Lean Six Sigma, Agile, AOP and ITIL, aiming at identifying the broad conceptual bases for this study. In Chapter 3, we included the process of constructing the Bing Box model. The Chapter 4 described the adoption of Bing Box model: two-implementation case validated by stakeholders through observations and interviews. Chapter 5 contained the concluding remarks, the limitation of this research work and the future research areas. Chapter 6 provided the references used in this thesis.

Dynamic capabilities as enablers of value co-creation between an MBA school and its students

This study presents an understanding of how a U.S. based, international MBA school has been able to achieve competitive advantage within a relatively short period of time. A framework is built to comprehend how the dynamic capability and value co-creation theories are connected and to understand how the dynamic capabilities have enabled value co-creation to happen between the school and its students, leading to such competitive advantage for the school. The data collection method followed a qualitative single-case study with a process perspective. Seven semi-structured interviews were made in September and October of 2015; one current employee of the MBA school was interviewed, with the other six being graduates and/or former employees of the MBA school. In addition, the researcher has worked as a recruiter at the MBA school, enabling to build bridges and a coherent whole of the empirical findings. Data analysis was conducted by first identifying themes from interviews, after which a narrative was written and a causal network model was built. Thus, a combination of thematic analysis, narrative and grounded theory were used as data analysis methods. This study finds that value co-creation is enabled by the dynamic capabilities of the MBA school; also capabilities would not be dynamic if value co-creation did not take place. Thus, this study presents that even though the two theories represent different level analyses, they are intertwined and together they can help to explain competitive advantage. The MBA case school’s dynamic capabilities are identified to be the sales & marketing capabilities and international market creation capabilities, thus the study finds that the MBA school does not only co-create value with existing students (customers) in the school setting, but instead, most of the value co-creation happens between the school and the student cohorts (network) already in the recruiting phase. Therefore, as a theoretical implication, the network should be considered as part of the context. The main value created seem to lie in the MBA case school’s international setting & networks. MBA schools around the world can learn from this study; schools should try to find their own niche and specialize, based on their own values and capabilities. With a differentiating focus and a unique and practical content, the schools can and should be well-marketed and proactively sold in order to receive more student applications and enhance competitive advantage. Even though an MBA school can effectively be treated as a business, as the study shows, the main emphasis should still be on providing quality education. Good content with efficient marketing can be the winning combination for an MBA school.