Toiminnanohjausjärjestelmän käyttöönoton onnistuminen ja siihen vaikuttavat tekijät Pyrollsack Oy:ssä

Tämä diplomityö käsittelee toiminnanohjausjärjestelmän käyttöönottoa ja käyttöönoton kriittisten menestystekijöiden toteutumista. Työn tavoitteena oli tutkia kirjallisuudessa esiintyviä käyttöönoton kriittisiä menestystekijöitä ja verrata niitä Pyrollsack Oy:n käyttöönottoprosessista saatuihin kokemuksiin. Tuloksena voidaan havaita menestystekijät sekä esittää parannusehdotuksia havaittuihin heikkouksiin. Käyttöönottoprojektissa vahvuuksina nähtiin huolellinen valmistautuminen projektiin, uuden toiminnanohjausjärjestelmän strategisen merkityksen ymmärtäminen, nopea päätöksenteko sekä operatiivisen käyttöönoton ajoitus ja vaiheistus. Heikkouksina nähtiin liiallinen viive suunnittelun ja toteutuksen välillä, riittämättömät henkilöresurssit, ohjausryhmän toimimattomuus, viestintä, muutosjohtaminen, puutteellinen tietojen konversio, koulutus sekä toimittajan puutteellinen ymmärrys tehdystä vaatimusmäärittelystä. Käyttöönotto tulisi nähdä laajana projektina, joka koskee koko organisaatiota. Pienissä ja keskisuurissa yrityksissä erityistä huomiota tulee kiinnittää henkilöresurssien riittävyyteen. Uusi toiminnanohjausjärjestelmä saattaa aiheuttaa hetkellisen taantuman toiminnan sujuvuudessa. Toiminnanohjausjärjestelmän hyödyt toiminnalle ovat vaikeasti mitattavissa ja usein positiiviset vaikutukset havaitaan vasta vuosien päästä.

Production planning development in global manufacturing company

Larox Corporation is a provider of full service filtration in solid and liquid separation. Larox develops, designs, manufactures and supplies industrial filters. By Larox’s continuous development principle, a project for more efficient production was started. At the same time production planning was taken under review. Aim for this Master’s thesis was to find software designed for production planning purposes replacement for old Microsoft Excel based method. In this Master’s thesis current way of production planning was thoroughly analyzed and improvement targets were specified and also requirements for new software were assigned. Primary requirements for new software were possibility to production scheduling, planning, follow-up and also for long-time capacity planning and tracking. Also one demand was that new software should have data link to Larox’s current ERP-system. Result of this Master’s thesis was to start using Larox’s ERP-system also for production planning purposes. New mode of operation fulfils all requirements which were placed to new system. By using new method of production planning, production planners can get more easier and reliable data than from current system.

On the development of object functions and restrictions for shapes made with a turret punch press

This study presents the information required to describe the machine and device resources in the turret punch press environment which are needed for the development of the analysing method for automated production. The description of product and device resources and their interconnectedness is the starting point for method comparison the development of expenses, production planning and the performance of optimisation. The manufacturing method cannot be optimized unless the variables and their interdependence are known. Sheet metal parts in particular may then become remarkably complex, and their automatic manufacture may be difficult or, with some automatic equipment, even impossible if not know manufacturing properties. This thesis consists of three main elements, which constitute the triangulation. In the first phase of triangulation, the manufacture occuring on a turret punch press is examined in order to find the factors that affect the efficiency of production. In the second phase of triangulation, the manufacturability of products on turret punch presses is examined through a set of laboratory tests. The third phase oftriangulation involves an examination of five industry parts. The main key findings of this study are: all possible efficiency in high automation level machining cannot be achieved unless the raw materials used in production and the dependencies of the machine and tools are well known. Machine-specific manufacturability factors for turret punch presses were not taken into account in the industrial case samples. On the grounds of the performed tests and industrial case samples, the designer of a sheet metal product can directly influence the machining time, material loss, energy consumption and the number of tools required on a turret punch press by making decisions in the way presented in the hypothesis of thisstudy. The sheet metal parts to be produced can be optimised to bemanufactured on a turret punch press when the material to be used and the kinds of machine and tool options available are known. This provides in-depth knowledge of the machine and tool properties machine and tool-specifically. None of the optimisation starting points described here is a separate entity; instead, they are all connected to each other.

Delay reduction in courts of justice – possibilities and challenges of process improvement in professional public organizations

Delays in the justice system have been undermining the functioning and performance of the court system all over the world for decades. Despite the widespread concern about delays, the solutions have not kept up with the growth of the problem. The delay problem existing in the justice courts processes is a good example of the growing need and pressure in professional public organizations to start improving their business process performance.This study analyses the possibilities and challenges of process improvement in professional public organizations. The study is based on experiences gained in two longitudinal action research improvement projects conducted in two separate Finnish law instances; in the Helsinki Court of Appeal and in the Insurance Court. The thesis has two objectives. First objective is to study what kinds of factors in court system operations cause delays and unmanageable backlogs and how to reduce and prevent delays. Based on the lessons learned from the case projects the objective is to give new insights on the critical factors of process improvement conducted in professional public organizations. Four main areas and factors behind the delay problem is identified: 1) goal setting and performance measurement practices, 2) the process control system, 3) production and capacity planning procedures, and 4) process roles and responsibilities. The appropriate improvement solutions include tools to enhance project planning and scheduling and monitoring the agreed time-frames for different phases of the handling process and pending inventory. The study introduces the identified critical factors in different phases of process improvement work carried out in professional public organizations, the ways the critical factors can be incorporated to the different stages of the projects, and discusses the role of external facilitator in assisting process improvement work and in enhancing ownership towards the solutions and improvement. The study highlights the need to concentrate on the critical factors aiming to get the employees to challenge their existing ways of conducting work, analyze their own processes, and create procedures for diffusing the process improvement culture instead of merely concentrating of finding tools, techniques, and solutions appropriate for applications from the manufacturing sector

0-visio - teoriasta käytännöksi : Varsinais-Suomen ja Satakunnan maakuntien liikenneturvallisuussuunnitelma 2012-2016

Liikenneturvallisuus syntyy eri osapuolten toiminnan ja yhteistyön tuloksena. Poliitikot päättävät yhteiskunnan suunnittelusta ja liikennejärjestelmästä, suunnittelijat toteuttavat poliitikkojen tekemiä päätöksiä, virkamiehet laativat lakiehdotuksia ja sääntöjä, ELY-keskus ja kunnat vastaavat teistä ja niiden kunnosta, poliisi valvoo liikennesääntöjen noudattamista, Liikenneturva tiedottaa ja kouluttaa, yritykset, yhteisöt ja yksityiset ihmiset tilaavat ja käyttävät kuljetuspalveluja ja kaikki kuntalaiset osallistuvat liikenteeseen. Liikenneturvallisuussuunnitelma toimii työkaluna Varsinais-Suomen ja Satakunnan liikenneturvallisuustyössä. Alueellisen liikenneturvallisuustyön nollavisio ja tavoitteet asetettiin valtakunnallisen liikenneturvallisuussuunnitelman, alueen nykytila-analyysin sekä suunnitelman laadinnan aikana sidosryhmien kanssa käydyn keskustelun pohjalta. Nollavision mukaan kenenkään ei tarvitse kuolla tai loukkaantua vakavasti liikenteessä. Lisäksi visiona on vastuullinen liikkuminen, joka myös koetaan turvalliseksi. Seitsemän kohdan ohjelmaan nollavision toteuttamiseksi on tiivistetty tärkeimmät toimet. Yksilöityihin toimenpiteisiin on kirjattu maankäytön suunnitteluun, kestävään liikkumiseen, liikenneympäristöön ja liikennekäyttäytymiseen liittyviä toimenpiteitä. Lisäksi liikenneturvallisuusyhteistyöhön kohdistuvia toimenpiteitä sisältyy suunnitelmaan. Toimenpiteiden toteuttamisen vastuu- ja yhteistyötahoja on useita. Toimenpiteet kohdistuvat alueen tielläliikkujiin, organisaatioihin ja päätöksentekijöihin. Pitkän aikavälin ja valtakunnallisen tason toimenpiteet edesauttavat liikenneturvallisuuden kehittymistä toivottuun suuntaan. Vaikutustarkastelu osoittaa, että asetettujen tavoitteiden saavuttaminen vaatii laajaa keinovalikoimaa, usean toimijan välistä yhteistyötä sekä resursseja liikenneturvallisuustyöhön. Tämä liikenneturvallisuussuunnitelma haastaa eri hallinnonalat, viranomaiset, järjestöt ja yritykset omalta osaltaan toteuttamaan toimia, jotka vievät kohti nollavisiota. Suunnitelman toteutuminen edellyttää, että sillä on kuntien ja päättäjien tuki. Varsinais-Suomen ja Satakunnan liikenteen tulevaisuus kehittyy suunnitelman mukaisesti, jos liikenteen vastuunkantajat sitoutuvat suunnitelman vision periaatteisiin ja pitävät elämää suojelevia arvoja toimintansa perustana.

Service innovation development and knowledge integration practices - a comparative case study on KIBS sector

Academic research on services and innovations on services has significantly grown during recent years. So far research concerning management of knowledge intensive work on service development activities is very limited. The objective of this study was to examine knowledge integration practices that support service innovation development and to the best of knowledge such studies have not been previously published in academic literature. In the theoretical part of the study a review of state‐of‐the‐art literature was conducted, research gap was indicated and a framework for analysis was built. In the empirical part an explorative comparative multi‐case study was carried out in KIBS sector. Four companies were selected and four service development projects were inspected. The service development activities and knowledge integration practices were identified. The cases were carefully compared and results formed. The empirical results indicated that service innovation development is partly linear and partly incremental flow of activities where knowledge integration practices have important role supporting the planning and execution of tasks. Knowledge integration practices supporting planning and workshops are close interaction, interpretation, project planning and sequencing of work tasks. The identified knowledge integration practices supporting building service solution were careful role and competence management, routines and common knowledge. The main implication is that to manage knowledge intensive service innovation development a firm should carefully develop and choose relevant knowledge integration practices to support the service development activities.

Strategic communication : practice, ideology and dissonance

This dissertation approaches the manifestations of ideology in U.S. Strategic Communication. The discussion approaches Strategic Communication by relating it to the Enlightenment narratives and suggesting these narratives maintain similar social and political functions. This dissertation aims to address the key contents and mechanisms of Strategic Communication by covering the perspectives of (i) communication as leadership as well as (ii) communication as discourse , i.e. practice and contents. Throughout the empirical part of the dissertation, the communication theoretical discussion is supported by a methodological framework that bridges Critical Discourse Analysis (CDA) and functional language theory. According to the principles of CDA, Strategic Communication is treated as ideological, hegemonic discourse that impacts social order. The primary method of analysis is transitivity analysis, which is concerned with how language and its patterns construe reality. This analysis is complemented with a discussion on the rituals of production and interpretation, which can be treated as visual extensions of textual transitivity. The concept of agency is the key object of analysis. From the perspective of leadership, Strategic Communication is essentially a leadership model through which the organization defines itself, its aims and legitimacy. This dissertation arrives to the conclusion that Strategic Communication is used not only as a concept for managing Public Relations and information operations. It is an esse ntial asset in the inter-organization management of its members. The current developments indicate that the concept is developing towards even heavier measures of control. From the perspective of language and discourse, the key narratives of Strategic Communication are advocated with the intrinsic values of democracy and technological progress as the prerequisites of ethics and justice. The transitivity patterns reveal highly polarized agency. The agency of the Self is typically outsourced to technology. Further, the transitivity pa tterns demonstrate how the effects-centric paradigm of warfare has created a lexicon that is ideologically exclusive. It has led to the development of two mutually exclusive sets of vocabulary, where the desc riptions of legitimate ac tion exclude Others by default. These ideological discourses have become naturalized in the official vocabulary of strategic planning and le adership. Finally, the analysis of the images of the captures and deaths of Saddam Hussein, Osama bin Laden and Muammar Gaddafi bring the discussion back to the themes of the Enlightenment by demonstrating how democracy is framed to serve political purposes. The images of democracy are essentially images of violence. Contrary to the official, instrumental and humanitari an narratives of Strategic Communication, it is the grammar of expressive, violent rituals that serve as the instrument of unity.

Hitsaustuotannon kehittäminen tuulivoimalan tornin valmistuksessa

Tuulivoima on Euroopassa nopeimmin kasvava energian tuotantomuoto. Tuulivoimateollisuuden arvioidaan kasvavan Suomessa huomattavasti lähivuosien aikana ennakoidun syöttötariffipäätöksen myötä, jolloin kilpailu alalla tulee kasvamaan. Tavoitteena oli kehittää tuulivoimalan tornin valmistusta Levator Oy:ssä hitsaustuotantoa tehostamalla ja tuotannon ohjattavuutta parantamalla. Kehitystyöhön kuului toisen hitsauslinjan käyttöönoton suunnittelu ja ohjeiston laatiminen työnjohdolle. Toisen hitsauslinjan käyttöönoton suunnittelun tarkoituksena oli suunnitella muutokset nykyiseen tuotantoon uuden linjan käyttöönoton mahdollistamiseksi. Suunnittelu aloitettiin valitsemalla hitsausprosessit, jonka jälkeen suunniteltiin laitetarpeet työvaihe-analyysien pohjalta. Tuotantolayout muutettiin nykyisestä funktionaalisesta tuotannosta tuotantosoluista koostuvaksi tuotantolinjaksi, jolloin materiaalien virtautus parani huomattavasti. Tuotannon ohjaustavaksi valittiin kapeikko-ohjaus. Ohjeiston laatimisen tarkoituksena oli kerätä ja dokumentoida kaikki tuotannossa tarvittava tieto. Ohjeiston sisältää laadunohjaus, materiaalivirtojen ohjaus ja työnohjaus osiot, joiden tarkoituksena on helpottaa työnjohtamista. Ohjeisto määrittelee yhtenäiset tuotannon toimintatavat, jolloin tuotannon ohjattavuus helpottuu. Tavoitteet täyttyivät, kun toisen tuotantolinjan käyttöönoton vaatimat muutokset aloitettiin suunnitelmien mukaisesti syyskuussa 2009. Ohjeiston sisältö saatiin määriteltyä ja eri osioiden pilotit saatiin valmiiksi joulukuun aikana. Tuotannon ohjattavuus kehittyi huomattavasti ja samalla tuottavuus parani merkittävästi.

Crowdfunding and its utilization for startup finance in Finland – factors of a successful campaign

This thesis studies crowdfunding with qualitive methods to introduce the phenomenon as well as provide guidance to those interested in its utilization. Knowledge and ideas were gathered form several sources, from academic literature to commercial media and expert interviews. Crowdfunding has already demonstrated its ability to impact the startup scene but is still far from being utilized to its full extent, especially in Finland, where even its legality has been questioned. Crowd financing can provide capital to entrepreneurs who might not otherwise be able to obtain funding as well as enable crowdsourcing the funders in several ways. A successful campaign, however, requires a wealth of knowledge on the subject, careful planning and hard work on the implementation. The thesis will provide most benefit to entrepreneurs who are considering the use of this new form of finance, but should also be of value for investors, academics, politicians and everyone else interested in the subject.

Making the impact on research and society : a case study: crowdsourcing solutions developed for the linguistic research and citizen science

Can crowdsourcing solutions serve many masters? Can they be beneficial for both, for the layman or native speakers of minority languages on the one hand and serious linguistic research on the other? How did an infrastructure that was designed to support linguistics turn out to be a solution for raising awareness of native languages? Since 2012 the National Library of Finland has been developing the Digitisation Project for Kindred Languages, in which the key objective is to support a culture of openness and interaction in linguistic research, but also to promote crowdsourcing as a tool for participation of the language community in research. In the course of the project, over 1,200 monographs and nearly 111,000 pages of newspapers in Finno-Ugric languages will be digitised and made available in the Fenno-Ugrica digital collection. This material was published in the Soviet Union in the 1920s and 1930s, and users have had only sporadic access to the material. The publication of open-access and searchable materials from this period is a goldmine for researchers. Historians, social scientists and laymen with an interest in specific local publications can now find text materials pertinent to their studies. The linguistically-oriented population can also find writings to delight them: (1) lexical items specific to a given publication, and (2) orthographically-documented specifics of phonetics. In addition to the open access collection, we developed an open source code OCR editor that enables the editing of machine-encoded text for the benefit of linguistic research. This tool was necessary since these rare and peripheral prints often include already archaic characters, which are neglected by modern OCR software developers but belong to the historical context of kindred languages, and are thus an essential part of the linguistic heritage. When modelling the OCR editor, it was essential to consider both the needs of researchers and the capabilities of lay citizens, and to have them participate in the planning and execution of the project from the very beginning. By implementing the feedback iteratively from both groups, it was possible to transform the requested changes as tools for research that not only supported the work of linguistics but also encouraged the citizen scientists to face the challenge and work with the crowdsourcing tools for the benefit of research. This presentation will not only deal with the technical aspects, developments and achievements of the infrastructure but will highlight the way in which user groups, researchers and lay citizens were engaged in a process as an active and communicative group of users and how their contributions were made to mutual benefit.

Packaging Content for Aggregated and Federated Repositories through APTrust

Presentation at Open Repositories 2014, Helsinki, Finland, June 9-13, 2014

Entrepreneurship Education in Basic and Upper Secondary Education – Measurement and Empirical Evidence

The starting point of this study is to direct more attention to the teacher and those entrepreneurship education practices taking place in formal school to find out solutions for more effective promotion of entrepreneurship education. For this objective, the strategy-level aims of entrepreneurship education need to be operationalised into measurable and understandable teacher-level practices. Furthermore, to enable the effective development of entrepreneurship education in basic and upper secondary level education, more knowledge is needed of the state of affairs of entrepreneurship education in teaching. The purpose of the study is to increase the level of understanding of teachers’ entrepreneurship education practices, and through this to develop entrepreneurship education. This study builds on the literature on entrepreneurship education and especially those elements referring to the aims, resources, benefits, methods, and practises of entrepreneurship education. The study comprises five articles highlighting teachers’ role in entrepreneurship education. In the first article the concept of entrepreneurship and the teachers role in reflection upon his/hers approaches to entrepreneurship education are considered. The second article provides a detailed analysis of the process of developing a measurement tool to depict the teachers’ activities in entrepreneurship education. The next three articles highlight the teachers’ role in directing the entrepreneurship education in basic and upper secondary level education. Furthermore, they analyse the relationship between the entrepreneurship education practises and the teachers’ background characteristics. The results of the study suggest a wide range of conclusions and implications. First, in spite of many outspoken aims connected to entrepreneurship education, teachers have not set any aims for themselves. Additionally, aims and results seem to mix. However, it is possible to develop teachers’ target orientation by supporting their reflection skills, and through measurement and evaluation increase their understanding of their own practices. Second, applying a participatory action process it is possible to operationalise teachers’entrepreneurship education practices. It is central to include the practitioners’ perspective in the development of measures to make sure that the concepts and aims of entrepreneurship education are understood. Third, teachers’ demographic or tenure-related background characteristics do not affect their entrepreneurship education practices, but their training related to entrepreneurship education, participation in different school-level or regional planning, and their own capabilities support entrepreneurship education. Fourth, a large number of methods are applied to entrepreneurship education, and the most often used methods were different kinds of discussions, which seem to be an easy, low-threshold way for teachers to include entrepreneurship education regularly in their teaching. Field trips to business enterprises or inviting entrepreneurs to present their work in schools are used fairly seldom. Interestingly, visits outside the school are more common than visitors invited to the school. In line, most of the entrepreneurship education practices take place in a classroom. Therefore it seems to be useful to create and encourage teachers towards more in-depth cooperation with companies (e.g. via joint projects) and to network systematically. Finally, there are plenty of resources available for entrepreneurship education, such as ready-made materials, external stakeholders, support organisations, and learning games, but teachers have utilized them only marginally.

Comparison and problems between Traditional and Agile software development methods

In today’s world because of the rapid advancement in the field of technology and business, the requirements are not clear, and they are changing continuously in the development process. Due to those changes in the requirements the software development becomes very difficult. Use of traditional software development methods such as waterfall method is not a good option, as the traditional software development methods are not flexible to requirements and the software can be late and over budget. For developing high quality software that satisfies the customer, the organizations can use software development methods, such as agile methods which are flexible to change requirements at any stage in the development process. The agile methods are iterative and incremental methods that can accelerate the delivery of the initial business values through the continuous planning and feedback, and there is close communication between the customer and developers. The main purpose of the current thesis is to find out the problems in traditional software development and to show how agile methods reduced those problems in software development. The study also focuses the different success factors of agile methods, the success rate of agile projects and comparison between traditional and agile software development.

Issues in the Transatlantic Trade and Investment Partnership: A critical discourse analysis

Negotiating trade agreements is an important part of government trade policies, economic planning and part of the globally operating trading system of today. European Union and the United States have been active in the formation of trade agreements in global comparison. Now these two economic giants are engaged in negotiations to form their own trade agreement, the so called Transnational Trade and Investment Partnership (TTIP). The purpose of this thesis is to understand the reasons for making a trade agreement between two economic areas and understanding the issues it may include in the case of the TTIP. The TTIP has received a great deal of attention in the media. The opinions towards the partnership have been extreme, and the debate has been heated. The purpose of this study is to introduce the nature of the public discussion regarding the TTIP from Spring 2013 until 2014. The research problem is to find out what are the main issues in the agreement and what are the values influencing them. The study was conducted applying methods of critical discourse analysis to the chosen data. This includes gathering the issues from the data based on the attention each has received in the discussion. The underlying motives for raising different issues were analysed by investigating the authors’ position in the political, economic and social circuits. The perceived economic impacts of the TTIP are also under analysis with the same criteria. Some of the most respected economic newspapers globally were included in the research material as well as papers or reports published by the EU and global organisations. The analysis indicates a clear dichotomy of the attitudes towards the TTIP. Key problems include lack of transparency in the negotiations, the misunderstood investor-state dispute settlement, the constantly expanding regulatory issues and the risk of protectionism. The theory and data does suggest that the removal of tariffs is an effective tool for reaching economic gains in the TTIP and even more effective would be the reducing of non-tariff barriers, such as protectionism. Critics are worried over the rising influence of corporations over governments. The discourse analysis reveals that the supporters of the TTIP have values related to increasing welfare through economic growth. Critics do not deny the economic benefits but raise the question of inequality as a consequence. Overall they represent softer values such as sustainable development and democracy as a counter-attack to the corporate values of efficiency and the maximising of profits.

Customer Experience Management – How to Improve the Customer Experience Management and its Measurement

The main goal of this master’s thesis was to find out, how to improve customer experience management and measurement. This study is a qualitative case study, in which the data collection method has been interviews. In addition, some of the company’s customer experience measurement methods have been analyzed. The theoretical background is applied in practice by interviewing 5 representatives from the case company. In the case company, the management has launched a customer experience focused program, and given guidelines for customer experience improvement. In the case company, customer experience is measured with different methods, one example is asking the recommendation readiness from a customer. In order to improve the customer experience management, the case company should define, what the company means with customer experience and what kind of customer experience the company is aiming to create. After the encounter, the customer should be left with feelings of satisfaction, positivity and trust. The company should focus on easiness in its processes, on top of which the processes should work fluently. The customer experience management should be improved through systematic planning, and by combining and standardizing different measures. In addition, some channel-based measures should be used. The measurement conducted should be more customer focused, and the case company should form an understanding, which touch points are the most relevant to measure.