Components of customer value in nurse call solutions

This study aimed to identify the value components of nurse call solutions. The value creation of such systems was analyzed by using a framework that was created based on the existing customer value literature. The empirical part of the study was conducted as a multiple-case study by using qualitative research methods. The data for the analysis was gathered through structured interviews in ten Finnish eldercare centers. The results indicate that a nurse call solution creates value for eldercare centers by increasing the safety of the residents, and by improving the efficiency of the staff while also providing cost savings.

Working capital management in the value chain of automotive industry

The objective of this Master’s thesis is to examine working capital management in the automotive industry in years 2006-2008. The study is conducted by the analysis of financial statements. The sample consists of 65 companies that represent different stages in the value chain of automotive industry beginning from raw material suppliers and ending to car dealers. Working capital management is studied by the cash conversion cycle (CCC). The results show that the average CCC of the value chain is 67 days. Car manufacturers had the longest CCC, 106 days, whereas the CCC of oil companies was the shortest, 22 days. The findings suggest that the cycle time of working capital usually follows the cycle time of inventories, since the changes in cycle times of accounts receivable and payable compensate each other. Improvements in working capital management could be achieved by sharing more accurate information in the chain for example about inventory levels and order points of customer. It could also be discussed within the automotive industry, if the long credit periods, which tie up working capital, are really needed. New technologies enable faster payments, which would reduce the cash conversion cycles, improve the profitability of companies, and increase the competitiveness of the value chain. Working capital should not be reduced at the expense of value chain partners, because nowadays the competition is rather between the value chains than between the companies. Similar research design is applied earlier to study working capital management in the value chain of pulp and paper industry. Even if the industries and the structures of the chains differ from each other, results were surprisingly similar. In future research, working capital management in other industries’ value chains could still be studied and compared to previous studies. ICT industry, for example, could be an interesting object.

Public-Private Partnerships: Managing organizational change for acquiring value creative capabilities

The objective of the dissertation is to examine organizational responses of public actors to customer requirements which drive the transformation of value networks and promote public-private partnership in the electricity distribution industry and elderly care sectors. The research bridges the concept of offering to value networks where capabilities can be acquired for novel product concepts. The research contributes to recent literature, re-examining theories on interactions of customer requirements and supply management. A critical realist case study approach is applied to this abductive the research which directs to describe causalities in the analyzed phenomena. The presented evidence is based on three sources, which are in-depth interviews, archival analysis and the Delphi method. Service provision requires awareness on technology and functionalities of offering. Moreover, service provision includes interactions of multiple partners, which suggests the importance of the co-operative orientation of actors. According to the findings,portfolio management has a key role when intelligent solutions are implemented in public service provision because its concepts involve a variety of resources from multiple suppliers. However, emergent networks are not functional if they lack leaders who have access to the customer interface, have power to steer networks and a capability to build offerings. Public procurement policies were recognized to focus on a narrow scope in which price is a key factor in decisions. In the future, the public sector has to implement technology strategies and portfolio management, which mean longterm platform development and commitment to partnerships. On the other hand, the service providers should also be more aware of offerings into which their products will be integrated in the future. This requires making the customer’s voice in product development and co-operation in order to increase the interconnectivity of products.

Identifying first graders at risk of reading and writing difficulties : creating a group-based screening tool in kiswahili in Tanzania

Early identification of beginning readers at risk of developing reading and writing difficulties plays an important role in the prevention and provision of appropriate intervention. In Tanzania, as in other countries, there are children in schools who are at risk of developing reading and writing difficulties. Many of these children complete school without being identified and without proper and relevant support. The main language in Tanzania is Kiswahili, a transparent language. Contextually relevant, reliable and valid instruments of identification are needed in Tanzanian schools. This study aimed at the construction and validation of a group-based screening instrument in the Kiswahili language for identifying beginning readers at risk of reading and writing difficulties. In studying the function of the test there was special interest in analyzing the explanatory power of certain contextual factors related to the home and school. Halfway through grade one, 337 children from four purposively selected primary schools in Morogoro municipality were screened with a group test consisting of 7 subscales measuring phonological awareness, word and letter knowledge and spelling. A questionnaire about background factors and the home and school environments related to literacy was also used. The schools were chosen based on performance status (i.e. high, good, average and low performing schools) in order to include variation. For validation, 64 children were chosen from the original sample to take an individual test measuring nonsense word reading, word reading, actual text reading, one-minute reading and writing. School marks from grade one and a follow-up test half way through grade two were also used for validation. The correlations between the results from the group test and the three measures used for validation were very high (.83-.95). Content validity of the group test was established by using items drawn from authorized text books for reading in grade one. Construct validity was analyzed through item analysis and principal component analysis. The difficulty level of most items in both the group test and the follow-up test was good. The items also discriminated well. Principal component analysis revealed one powerful latent dimension (initial literacy factor), accounting for 93% of the variance. This implies that it could be possible to use any set of the subtests of the group test for screening and prediction. The K-Means cluster analysis revealed four clusters: at-risk children, strugglers, readers and good readers. The main concern in this study was with the groups of at-risk children (24%) and strugglers (22%), who need the most assistance. The predictive validity of the group test was analyzed by correlating the measures from the two school years and by cross tabulating grade one and grade two clusters. All the correlations were positive and very high, and 94% of the at-risk children in grade two were already identified in the group test in grade one. The explanatory power of some of the home and school factors was very strong. The number of books at home accounted for 38% of the variance in reading and writing ability measured by the group test. Parents´ reading ability and the support children received at home for schoolwork were also influential factors. Among the studied school factors school attendance had the strongest explanatory power, accounting for 21% of the variance in reading and writing ability. Having been in nursery school was also of importance. Based on the findings in the study a short version of the group test was created. It is suggested for use in the screening processes in grade one aiming at identifying children at risk of reading and writing difficulties in the Tanzanian context. Suggestions for further research as well as for actions for improving the literacy skills of Tanzanian children are presented.

When to Utilize Software as a Service

Cloud computing enables on-demand network access to shared resources (e.g., computation, networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort. Cloud computing refers to both the applications delivered as services over the Internet and the hardware and system software in the data centers. Software as a service (SaaS) is part of cloud computing. It is one of the cloud service models. SaaS is software deployed as a hosted service and accessed over the Internet. In SaaS, the consumer uses the provider‘s applications running in the cloud. SaaS separates the possession and ownership of software from its use. The applications can be accessed from any device through a thin client interface. A typical SaaS application is used with a web browser based on monthly pricing. In this thesis, the characteristics of cloud computing and SaaS are presented. Also, a few implementation platforms for SaaS are discussed. Then, four different SaaS implementation cases and one transformation case are deliberated. The pros and cons of SaaS are studied. This is done based on literature references and analysis of the SaaS implementations and the transformation case. The analysis is done both from the customer‘s and service provider‘s point of view. In addition, the pros and cons of on-premises software are listed. The purpose of this thesis is to find when SaaS should be utilized and when it is better to choose a traditional on-premises software. The qualities of SaaS bring many benefits both for the customer as well as the provider. A customer should utilize SaaS when it provides cost savings, ease, and scalability over on-premises software. SaaS is reasonable when the customer does not need tailoring, but he only needs a simple, general-purpose service, and the application supports customer‘s core business. A provider should utilize SaaS when it offers cost savings, scalability, faster development, and wider customer base over on-premises software. It is wise to choose SaaS when the application is cheap, aimed at mass market, needs frequent updating, needs high performance computing, needs storing large amounts of data, or there is some other direct value from the cloud infrastructure.

Costs and Benefits of a Shared Digital Long-Term Preservation System

Paper presented at the 40th Annual Conference of LIBER (Ligue des Bibliothèques Européennes de Recherche - Association of European Research Libraries) on July 1st, 2011; with the slides used at the presentation.

Applying organizational core values in everyday delivery work - case Accenture

The purpose of this thesis is to study organizational core values and their application in practice. With the help of literature, the thesis discusses the implementation of core values and the benefits that companies can gain by doing it successfully. Also, ways in which companies can improve their values’ application to their everyday work are presented. The case company’s value implementation is evaluated through a survey research conducted on their employees. The true power of values lies in their application, and therefore, core values should be the basis for all organizational behavior, integrated into everything a company does. Applying values in practice is an ongoing process and companies should continuously work towards creating a more value-based organizational culture. If a company does this effectively, they will most likely become more successful with stakeholders as well as financially. Companies looking to turn their values into actions should start with a self-assessment. Employee surveys are effective in assessing the current level of value implementation, since employees have valuable, first-hand information regarding the situations and behaviors they face in their everyday work. After the self-assessment, things like management commitment, communication, training, and support are key success factors in value implementation.

Hallinnollinen sanktiointi

Tausta Suomessa lainsäätäjä reagoi helposti yhteiskunnalliseen häiriötekijään rikosoikeuden keinoin. Tästä on osoituksena se, että syksyllä 2010 varsinaisen rikoslain lisäksi rikoksesta oli säädetty 256 eri laissa. Suomalainen, lähtökohdiltaan maltillinen kontrolli- ja kriminaalipolitiikka on 1970-luvulla linjatun vastaisesti johtanut 2000-luvulle tultaessa rikosoikeudellisen kontrollin lisääntymiseen ja jopa kiristymiseen. Raja rikosten ja rikkomusten välillä on liudentunut ja paikoitellen kadonnut ja erityisesti turvallisuudesta on kehittynyt – käsitteeseen liittyvistä oikeudellisista jännitteistä huolimatta – keskeinen rikosoikeudellisen sääntelyn oikeutusperuste. Rikosoikeuden käyttäminen vähäisten rikosten kontrollointiin on aiheuttanut Suomeen viivästymisen ongelman. Yleisessä tiedossa on se, että Euroopan ihmisoikeustuomioistuin on antanut 2000-luvulla Suomelle kymmeniä tuomioita siksi, että rikosjuttuja on käsitelty viranomaisissa ja tuomioistuimissa liian kauan. Vähemmän on sen sijaan keskusteltu siitä, että myös vähäiset rikokset viivästyvät rikosoikeuden alan laajetessa ja viranomaisten voimavarojen ehtyessä. Suomessa ongelmaa on pyritty hoitamaan rikosoikeudellista toimivaltaa hallintoviranomaisille delegoimalla tilanteen ollessa nyt se, että uuden sakkomenettelylain voimaan tullessa noin 90 % rikosoikeudellisesta kompetenssista on poliisilla ja muilla hallintoviranomaisilla. Se taasen on ongelmallista perustuslain 3 §:ssä säädetyn vallanjakoperiaatteen kannalta. Välttämätöntä on korostaa myös sitä, että pääosin rikosoikeudelliseen kontrolliin perustuva systeemi aiheuttaa rikosoikeuden inflaatiota: rikosoikeuden arvostuksen vähenemisestä aiheutuvia ei-mittavissa olevia kuluja. Rikosoikeuden laajenemista vastaan esitetään kuitenkin harvoin kritiikkiä. Rikosoikeustieteen piirissäkään sille ei ole esitetty vakavasti otettavaa vaihtoehtoa. Esimerkiksi hallinnollisia sanktioita ei ole Suomessa – ei tosin muissa Pohjoismaissakaan – koettu rikosoikeuden vaihtoehtona, vaan usein rikosoikeutta täydentävänä järjestelmänä. Hallinnollisten sanktioiden käyttäminen rikosoikeuden ohessa ei ole ollut yksiselitteistä ja jäsenneltyä, yleisiin oppeihin perustuvaa. Kontrollin erityisille alueille, esimerkiksi sotilaskontrolliin, on lisäksi kehittynyt rikos- ja hallinto-oikeuden sekajärjestelmiä. Tutkimuskysymykset Käsillä olevassa artikkelimuotoisessa väitöskirjatutkimuksessa pyritään hahmottelemaan rikos- ja hallinto-oikeudellisten rangaistusjärjestelmien välisiä eroavaisuuksia Suomessa. Tutkimuksen keskeisin tehtävä on sen pohtiminen, millä tavalla 2010-luvulle tultaessa olisi tutkimuksen empiiriset ja teoreettiset lähtökohdat huomioon ottaen järkevää ja tarkoituksenmukaista rangaista. Tällä perusteella kehitetään yksikertaista hallintosanktiointiteoreettista mallia, että sitä hyväksikäyttäen lainvalmisteluprosessin sanktiointitilanteessa, sanktiosta päätettäessä, olisi mahdollista asettaa oikeusturvan vähimmäistakeet täyttävällä tavalla oikeus- ja muilta vaikutuksiltaan rationaalinen seuraamus sekä säätää sen määräämiseksi yhteiskunnallisilta vaikutuksiltaan tehokas ja riittävän oikeusturvallinen menettely. Tutkimustehtävä on tiivistetysti 1) hallinnollisten sanktioiden ja rikosoikeudellisten rangaistusten ja niiden alan määrittäminen, 2) hallinnollisten sanktioiden sääntelymallien valintaperusteluiden selvittäminen, 3) hallintosanktioteoreettisen mallin kehittäminen lainvalmisteluprosessia varten sekä 4) de lege ferenda -suositusten tekeminen rangaistavuuden hyväksyttävyyden ja joutuisuuden parantamiseksi. Menetelmä ja aineistot Tutkimus kytkeytyy teoreettisen rikosoikeustieteen, hallinto-oikeustieteen ja prosessioikeustieteen alalle ja se on luonteeltaan ongelmakeskeinen. Tieteenalojen väliset painotukset ja niiden vaikutus vaihtelevat tutkimuksessa. Vaikka tutkimus on monella tavalla luonteeltaan teoreettinen, siinä rakennetaan nimenomaan lainsäädäntötyötä ja lainvalmistelua tukevaa tutkimusta ja teoriaa. Tältä osin näkökulma liittyy kriminalisointiteoreettisessa tutkimuksessa hahmotettuun lainsäätäjän oikeuslähdeoppia koskevaan uuteen näkökulmaan, jolla on yhteyksiä lainsäädäntötutkimukseen ja oikeusteoriassa hahmotettuun legisprudence-tutkimusuuntaukseen, näkökulman suuntautuessa lainsäädäntötasolle. Tutkimuksen lähteistä suurin osa on oikeustieteellistä kirjallisuutta, jonka pääosa muotoutuu suomalaisesta oikeustieteellisestä kirjallisuudesta. Myös pohjoismaalaista, saksalaista ja hieman myös anglosaksista kirjallisuutta on käytetty. Kansainvälisten kirjallisuuslähteiden merkitys ei ole ollut merkittävä, koska kattava eurooppalainen näkemys aihepiiristä on pyritty saamaan Euroopan ihmisoikeustuomioistuimen ratkaisukäytäntöä hyödyntäen. Tutkimuksen lähteinä on käytetty laajasti myös kansallista lainvalmisteluaineistoa, erityisesti hallituksen esityksiä ja perustuslakivaliokunnan lausuntokäytäntöä. Johtopäätökset Kriminaali- ja/tai kontrollipolitiikassa on juuri nyt tärkeää pohtia, millä tavalla 2010-luvulle tultaessa on järkevää ja tarkoituksenmukaista rangaista. Tähän voisi olla mahdollista vastata tutkimuksessa kehitettävällä hallintosanktiointiteoreettisella mallilla. Mallin kehittäminen on edellyttänyt yhteiskunnallisten sanktiokäytäntöjen oikeusvaltioopillista tarkastelua, jolloin sanktioiden yhteiskunnalliseen merkitykseen pureutuminen kuvailee myös sitä, millainen modernin oikeusvaltion tila tällä hetkellä on. Perinteisten oikeusvaltioiden paradigmojen käyttäminen ei välttämättä edistä relevantin oikeusvaltiollisen sanktiointiteoreettisen mallin kehittämistä. Voi olla niinkin, että klassinen oikeusvaltio-oppi ja oletetunlaiset rikosoikeuden erityiset elementit eivät enää vastaa yhteiskuntatodellisuutta. Näin rankaisemisen yleiset opit voivat nousta kehittämisen kohteeksi oikeusvaltiollisuuden elementtien toteuttamiseksi valtavasta kasvaneessa hallintoyhteiskunnassa – hallinto-johtoisessa yhteiskunnallisessa todellisuudessa. Suomen rikoslaki sisältää laajassa merkityksessä sadoittain erilaatuisia kriminalisointeja, joiden merkitys on usein hallinnon toimintaa subventoiva, symbolinen tai jonkin toisen kriminalisoinnin vaikutusta tehostamaan pyrkivä. Tällainen rikoslaki on tehtävänsä, vaikuttavuutensa ja hyväksyttävyytensä kannalta ongelmallinen. Suomalainen hallinnollisten sanktioiden järjestelmä ei sekään ole järkevä ja tarkoituksenmukainen, yleisiin oppeihin perustuva systeemi. Myös yleiseurooppalainen kehitys näyttäisi viittaavan siihen, että Suomessa on tarve kehittää sekä rikosoikeutta että sille vaihtoehtoista hallintosanktioiden järjestelmää, sanktio-oikeutta. Tämä edellyttää lainsäädäntöuudistuksia.

Future revenue models: Transformation from textbooks to digital solutions in the educational publishing industry, Case Sanoma Learning

This study was conducted in order to learn how companies’ revenue models will be transformed due to the digitalisation of its products and processes. Because there is still only a limited number of researches focusing solely on revenue models, and particularly on the revenue model change caused by the changes at the business environment, the topic was initially approached through the business model concept, which organises the different value creating operations and resources at a company in order to create profitable revenue streams. This was used as the base for constructing the theoretical framework for this study, used to collect and analyse the information. The empirical section is based on a qualitative study approach and multiple-case analysis of companies operating in learning materials publishing industry. Their operations are compared with companies operating in other industries, which have undergone comparable transformation, in order to recognise either similarities or contrasts between the cases. The sources of evidence are a literature review to find the essential dimensions researched earlier, and interviews 29 of managers and executives at 17 organisations representing six industries. Based onto the earlier literature and the empirical findings of this study, the change of the revenue model is linked with the change of the other dimen-sions of the business model. When one dimension will be altered, as well the other should be adjusted accordingly. At the case companies the transformation is observed as the utilisation of several revenue models simultaneously and the revenue creation processes becoming more complex.

Costs and Benefits of a Shared Digital Long-Term Preservation System

This paper describes the cost-benefit analysis of digital long-term preservation (LTP) that was carried out in the context of the Finnish National Digital Library Project (NDL) in 2010. The analysis was based on the assumption that as many as 200 archives, libraries, and museums will share an LTP system. The term ‘system’ shall be understood as encompassing not only information technology, but also human resources, organizational structures, policies and funding mechanisms. The cost analysis shows that an LTP system will incur, over the first 12 years, cumulative costs of €42 million, i.e. an average of €3.5 million per annum. Human resources and investments in information technology are the major cost factors. After the initial stages, the analysis predicts annual costs of circa €4 million. The analysis compared scenarios with and without a shared LTP system. The results indicate that a shared system will have remarkable benefits. At the development and implementation stages, a shared system shows an advantage of €30 million against the alternative scenario consisting of five independent LTP solutions. During the later stages, the advantage is estimated at €10 million per annum. The cumulative cost benefit over the first 12 years would amount to circa €100 million.

Shared Services at National Level - What, Why, For Whom?

Kristiina Hormia-Poutasen esitys UKSG:n (United Kingdom Serials Group) yhteisiä palveluita käsittelevässä konferenssissa 16.11.2011

Tuotehallinnan tietoprosessin haasteet ja kehittäminen ohjelmistoyrityksessä

Diplomityössä tutustuttiin ohjelmistoyrityksen tuotteiden asiakastarpeiden ja vaatimusten käsittelyyn tuotehallinnan tietoprosessin näkökulmasta. Työssä kuvattiin yrityksen nykyinen prosessi sekä analysoitiin erityisesti sen haasteita. Teoriatiedon sekä yrityksen asiantuntijalausuntojen pohjalta laadittiin tuotehallinnan tietoprosessin kehitysehdotuksia. Kvalitatiivinen tapaustutkimus toteutettiin käytännönläheisesti esittämällä kohdeyrityksen asiantuntijoille avoimia kysymyksiä sekä heidän kanssaan keskustellen. Tutkimus tehtiin neljässä vaiheessa ja sen päätavoitteena oli selvittää, millä keinoilla voidaan tukea kohdeyrityksen tuotekehitystarpeisiin ja tuotekehitysehdotuksiin liittyvän tiedon hallintaa sekä tuotantopäätöksiä. Tutkimuksen teoreettinen viitekehys koostui organisaation tietoprosessista, organisaation päätöksentekoprosessista, ohjelmistotuotteen erityispiirteistä sekä ohjelmiston tuotehallinnasta. Kohdeyrityksen tuotehallinnan tietoprosessin kehittämisen keskeisiksi tekijöiksi nousivat tuotehallinnan tukena käytettävän tietojärjestelmän ominaisuudet, tiedon hakeminen, tiedon löytäminen ja tulkinta. Kehityskohteiksi nousivat lisäksi prosessin kulku, perustuotekehityksen ja asiakastoimituksien rinnakkainen hallinta sekä asiakasarvon tuottaminen tuotehallinnan keinoin. Tutkimuksen lopputuloksena toteutettiin kohdeyrityksen tuotehallinnan tietoprosessin tavoitetilan kuvaus. Tavoitetilan elementtejä olivat tuotteiden pidemmän tähtäimen suunnitelmat (roadmap), tuotehallinnan organisointi tiimeille sekä sensemaking-prosessin hyödyntäminen osapuolien yhteisen ymmärryksen luomiseksi kehitystarpeille. Käytössä olevan tietojärjestelmän kehitysehdotukset perustuivat näiden tuotehallinnan elementtien tukemiseen.

Integrating user experience into early phases of software development

The value and benefits of user experience (UX) are widely recognized in the modern world and UX is seen as an integral part of many fields. This dissertation integrates UX and understanding end users with the early phases of software development. The concept of UX is still unclear, as witnessed by more than twenty-five definitions and ongoing argument about its different aspects and attributes. This missing consensus forms a problem in creating a link between UX and software development: How to take the UX of end users into account when it is unclear for software developers what UX stands for the end users. Furthermore, currently known methods to estimate, evaluate and analyse UX during software development are biased in favor of the phases where something concrete and tangible already exists. It would be beneficial to further elaborate on UX in the beginning phases of software development. Theoretical knowledge from the fields of UX and software development is presented and linked with surveyed and analysed UX attribute information from end users and UX professionals. Composing the surveys around the identified 21 UX attributes is described and the results are analysed in conjunction with end user demographics. Finally the utilization of the gained results is explained with a proof of concept utility, the Wizard of UX, which demonstrates how UX can be integrated into early phases of software development. The process of designing, prototyping and testing this utility is an integral part of this dissertation. The analyses show statistically significant dependencies between appreciation towards UX attributes and surveyed end user demographics. In addition, tests conducted by software developers and industrial UX designer both indicate the benefits and necessity of the prototyped Wizard of UX utility. According to the conducted tests, this utility meets the requirements set for it: It provides a way for software developers to raise their know-how of UX and a possibility to consider the UX of end users with statistical user profiles during the early phases of software development. This dissertation produces new and relevant information for the UX and software development communities by demonstrating that it is possible to integrate UX as a part of the early phases of software development.

Added Value of Combining Value and Momentum Indicators in the Swiss Stock Market

The purpose of the thesis is to examine the added value of combining value and momentum indicators in the Swiss stock exchange. Value indicators employed are P/E, EV/EBITDA, P/CF, P/B ja P/S. Momentum indicators examined are 52-week high, acceleration rate, 12-month past return and 6-month past return. The thesis examines whether the composite value measures based on the above mentioned ratios can add value and whether the inclusion of momentum can further improve the risk return profile of the value portfolios. The data is gathered from the Swiss equity market during the sample period from May 2001 to May 2011. Previous studies have shown that composite value measures can somewhat add value to the value portfolio strategy. Similarly, recent academic literature have found evidence that momentum works well as a timing indicator for time to entry to value stocks. This study indicates that the added value of composite value measures exists. It also shows that momentum combined to acceleration rate can significantly improve the risk adjusted performance of value-only portfolios.