O impacto das perce����es de justi��a organizacional no sistema de recompensas sobre a satisfa����o no trabalho

Mestrado em Contabilidade e Gest��o das Institui����es Financeiras

A Sustenatbilidade empresarial como estrat��gia na cria����o de valor

Mestrado em Gest��o e Empreendedorismo

An exploratory study of orthoptic student satisfaction in a blended learning environment

Purpose: To describe orthoptic student satisfaction in a blended learning environment. Methods: Blended learning and teaching approaches that include a mix of sessions with elearning are being used since 2011/2012 involving final year (4th year) students from an orthoptic program. This approach is used in the module of research in orthoptics during the 1 semester. Students experienced different teaching approaches, which include seminars, tutorial group discussions and e-learning activities using the moodle platform. The Constructivist OnLine Learning Environment Survey (COLLES ) was applied at the end of the semester with 24 questions grouped in 6 dimensions with 4 items each: Relevance to professional practice, Reflection, Interactivity, Tutor support, Peer support and Interpretation. A 5-point Likert scale was used to score each individual item of the questionnaire (1 - almost never to 5 ��� almost always). The sum of items in each dimension ranged between 4 (negative perception) and 20 (positive perception). Results: Twenty-four students replied to the questionnaire. Positive points were related with Relevance (16.13��2.63), Reflection (16.46��2.45), Tutor support (16.29��2.10) and Interpretation (15.38��2.16). The majority of the students (n=18; 75%) think that the on-line learning is relevant to students��� professional practice. Critical reflections about learning contents were frequent (n=19; 79.17%). The tutor was able to stimulate critical thinking (n=21; 87.50%), encouraged students to participate (n=18; 75%) and understood well the student���s contributions (n=15; 62.50%). Less positive points were related with Interactivity (14.13��2.77) and Peer support (13.29��2.60). Response from the colleagues to ideas (n=11; 45.83%) and valorization of individual contributions (n=10; 41.67%) scored lower than other items. Conclusions: The flow back and forth between face-to-face and online learning situations helps the students to make critical reflections. The majority of the students are satisfied with a blended e-learning system environment. However, more work needs to be done to improve interactivity and peer support.

Evaluation of the improvements on pharmacy technicians' work practices after implementation of operational procedures

Several antineoplasic drugs have been demonstrated to be carcinogenic or to have mutagenic and teratogenic effects. The greatest protection is achieved with the implementation of administrative and engineering controls and safety procedures. Objective: to evaluate the improvements on pharmacy technicians' work practices, after the implementation of operational procedures related to individual protection, biologic safety cabinet disinfection and cytotoxic drug preparation. Method: case-study in a hospital pharmacy undergoing a certification process. Six pharmacy technicians were observed during their daily activities. Characterization of the work practices was made using a checklist based on ISOPP and PIC guidelines. The variables studied concerning cleaning/disinfection procedures, personal protective equipment and procedures for preparing cytotoxic drugs. The same work practices were evaluated after four months of operational procedures implementation. Concordance between work practices and guidelines was considered to be a quality indicator (guidelines concordance practices number/total number of practices x 100). Results: improvements were observed after operational procedures implementation. An improvement of 6,25% in personal protective equipment practice was achieved by changing second pair of gloves every thirty minutes. The major progress, 10%, was obtained in disinfection procedure, where 80% of tasks are now realized according to guidelines.By now, we hot an improvement of only 1% at drug preparation procedure by placing one cytotoxic drug at a time inside the biological safety cabinet. Then, 85% of practices are according to guidelines. Conclusion: before operational procedures implementation 80,3% of practices were according to the guidelines, while now is 84,4%. This indicates that is necessary to review the procedures frequently in the benefit to reduce the risks associated with handling cytotoxic drugs and maintenance of drug specifications.

Entre o p��blico e o privado: a escolha da escola pelos pa��s

Disserta����o apresentada �� Escola Superior de Educa����o de Lisboa para obten����o do grau de mestre em Ci��ncias de Educa����o ��� Especializa����o em Administra����o Escolar

Import��ncia e satisfa����o atribu��das pelos professores universit��rios ��s compet��ncias comunicacionais

O Processo de Bolonha enfatiza as compet��ncias de comunica����o dos estudantes universit��rios, nomeadamente os da sa��de. As conce����es dos professores tendem a variar com a idade e s��o importantes na forma����o das conce����es dos alunos. Objetivos ��� Analisar a import��ncia e a satisfa����o que professores universit��rios atribuem a diversas compet��ncias de comunica����o e a sua rela����o com a idade. Metodologia ��� Foram avaliados 79 professores universit��rios, entre os 29 e os 82 anos (M=41,89; DP=9,99), maioritariamente do sexo feminino (69,6%), atrav��s de um Question��rio S��ciodemogr��fico e das Escalas de Import��ncia (EI) e Satisfa����o (ES) do Question��rio de Compet��ncias de Comunica����o (QCC). Resultados ��� Entre 1 a 4 participantes atribu��ram a 11 dos 26 itens da EI e a 7 dos 26 itens da ES o menor valor poss��vel. Houve tamb��m pelo menos um participante a atribuir o maior valor poss��vel a todos os itens da EI (entre 8 a 51 participantes) e da ES (entre 6 a 46 participantes). A compet��ncia ���agradecer��� foi considerada a mais importante e satisfat��ria. A idade n��o se correlacionou com os itens da EI, correlacionando-se com ���responder a perguntas��� (r(78)=0,27, p���0,02) e ���pedir feedback nas rela����es sociais��� (r(78)=0,30, p���0,008) da ES. Dado que compet��ncias imprescind��veis aos profissionais de sa��de obtiveram scores indicadores de baixa import��ncia (e.g., ���discordar���, ���recusar pedidos���, ���fazer pedidos���, ���parafrasear���), considera-se importante trabalhar a perce����o de import��ncia dos professores universit��rios que n��o parece variar com a idade. Compet��ncias importantes para o trabalho do professor (e.g., ���recusar pedidos���, ���pedir mudan��a de comportamento���) obtiveram das m��dias de satisfa����o mais baixas, sugerindo necessidade de treino.

Divulga����o de indicadores sociais: outra dimens��o para informa����es contabil��sticas

Mestrado em Contabilidade

Instrumentos de apoio �� gest��o estrat��gica e ao desempenho organizacional dos fisioterapeutas em unidades privadas de fisioterapia

Mestrado em Interven����o S��cio-Organizacional na Sa��de - ��rea de especializa����o: Pol��ticas de Administra����o e Gest��o de Servi��os de Sa��de.

Contributos do associativismo na (re)constru����o da identidade profissional dos professores de matem��tica do 2�� ciclo

Disserta����o apresentada na Escola Superior de Educa����o de Lisboa para obten����o do grau de Mestre em Educa����o Matem��tica na Educa����o Pr��-escolar e no 1�� e 2�� ciclos do Ensino B��sico

An��lise de efici��ncia energ��tica de transportes rodovi��rios

Projecto para obten����o do grau de Mestre em Engenharia Inform��tica e de computadores

O impacto do modelo touchpoints nas representa����es do educador

Disserta����o apresentada na Escola Superior de Educa����o de Lisboa, para obten����o do grau de Mestre em Ci��ncias da Educa����o Especialidade Interven����o Precoce

O endomarketing como factor de sucesso nas organiza����es: o impacto no empenhamento e na satisfa����o dos clientes internos da empresa PT PRO

A literatura descreve que as a����es de endomarketing contribuem para a aproxima����o, intera����o e o bom relacionamento entre a empresa e os colaboradores. Sendo caracterizada como uma rela����o de troca, na qual a empresa fornece instrumentos capazes de promover o interesse dos colaboradores a participarem mais ativamente em toda a envolvente organizacional - atrav��s de a����es que favore��am o di��logo, sugest��es, partilha de conhecimentos e informa����es, bem como relatos de situa����es corriqueiras ocorridas no dia-a-dia da empresa. Em contrapartida, �� medida que o colaborador se sente valorizado pela empresa e pelos colegas, passa a perceber a import��ncia do seu trabalho dentro da organiza����o, permitindo que identifique o trabalho como algo prazeroso. Esta troca contribui para a produtividade e desenvolvimento da empresa, bem como a satisfa����o e empenhamento dos colaboradores no trabalho. Neste sentido, visando averiguar como esta situa����o �� vivenciada na pr��tica decidiu-se pela realiza����o de um est��gio, tendo como quest��o de estudo qual o impacto das a����es de endomarketing no empenhamento e na satisfa����o dos clientes internos da PT PRO? Para responder a tal indaga����o foi realizado um est��gio na empresa PT PRO, nomeadamente na Dire����o de Desenvolvimento de Mercado, Marketing e Forma����o. Apresentam-se ao longo do presente relat��rio a descri����o das especificidades do est��gio, tal como as principais ila����es da�� retiradas tendo atrav��s de pesquisas documentais (arquivo e documentos internos e Intranet), reuni��es com a Dire����o de Marketing e com a tutora do est��gio, tal como pela aplica����o e an��lise de um inqu��rito por question��rio aplicado aos colaboradores, chegando-se �� conclus��o que, de facto, as a����es de endomarketing levadas a cabo pela empresa contribuem para o empenhamento e satisfa����o dos colaboradores.

Motiva����o, comunica����o e lideran��a: caso da PSP portuguesa

Mestrado em Contabilidade e Gest��o das Institui����es Financeiras

Public relations, satisfaction and commitment

The importance of the organizational relationship (senior managers) with an internal public (employees) is the main focus of this research, aiming to understand how this relationship differs between the different publics. Nowadays, the relevance attributed by Public Relations to this relationship is crucial. The main purpose is to identify two consistent models to measure the impact of an organizational relationship on the internal public. The second purpose is to identify how the internal public react to this organizational relationship, namely by gender. The research was conducted in nine Portuguese companies with a sample of 1.244 subjects in order to study the context of the relationship and validate the identified models. The results show the gender stereotypes in the relationship in these companies and that the organizational relationship has an impact on organizational commitment with a consistent model that highlights the impact of Public Relations on a company's productivity.

Public relations, satisfaction and commitment

The importance of the relationship with an internal public is the main focus of our research. Nowadays, the relevance attributed by Public Relations to this relationship is crucial. Our purpose is to identify two consistent models to measure the impact of an organizational relationship on its internal public. The research was conducted in nine Portuguese companies with a sample of 1244 subjects in order to study the context of the relationship and validate the identified models. The results show us the gender stereotypes in the relationship in these companies and that it is possible to identify the impact of Public Relations on a company's productivity.