A Satisfaction-based Model for Affect Recognition from Conversational Features in Spoken Dialog Systems

Detecting user affect automatically during real-time conversation is the main challenge towards our greater aim of infusing social intelligence into a natural-language mixed-initiative High-Fidelity (Hi-Fi) audio control spoken dialog agent. In recent years, studies on affect detection from voice have moved on to using realistic, non-acted data, which is subtler. However, it is more challenging to perceive subtler emotions and this is demonstrated in tasks such as labelling and machine prediction. This paper attempts to address part of this challenge by considering the role of user satisfaction ratings and also conversational/dialog features in discriminating contentment and frustration, two types of emotions that are known to be prevalent within spoken human-computer interaction. However, given the laboratory constraints, users might be positively biased when rating the system, indirectly making the reliability of the satisfaction data questionable. Machine learning experiments were conducted on two datasets, users and annotators, which were then compared in order to assess the reliability of these datasets. Our results indicated that standard classifiers were significantly more successful in discriminating the abovementioned emotions and their intensities (reflected by user satisfaction ratings) from annotator data than from user data. These results corroborated that: first, satisfaction data could be used directly as an alternative target variable to model affect, and that they could be predicted exclusively by dialog features. Second, these were only true when trying to predict the abovementioned emotions using annotator?s data, suggesting that user bias does exist in a laboratory-led evaluation.

An approach to automatic learning assessment based on the computational theory of perceptions

E-learning systems output a huge quantity of data on a learning process. However, it takes a lot of specialist human resources to manually process these data and generate an assessment report. Additionally, for formative assessment, the report should state the attainment level of the learning goals defined by the instructor. This paper describes the use of the granular linguistic model of a phenomenon (GLMP) to model the assessment of the learning process and implement the automated generation of an assessment report. GLMP is based on fuzzy logic and the computational theory of perceptions. This technique is useful for implementing complex assessment criteria using inference systems based on linguistic rules. Apart from the grade, the model also generates a detailed natural language progress report on the achieved proficiency level, based exclusively on the objective data gathered from correct and incorrect responses. This is illustrated by applying the model to the assessment of Dijkstra’s algorithm learning using a visual simulation-based graph algorithm learning environment, called GRAPHs

Enhancing the expressiveness of linguistic structures

In the information society large amounts of information are being generated and transmitted constantly, especially in the most natural way for humans, i.e., natural language. Social networks, blogs, forums, and Q&A sites are a dynamic Large Knowledge Repository. So, Web 2.0 contains structured data but still the largest amount of information is expressed in natural language. Linguistic structures for text recognition enable the extraction of structured information from texts. However, the expressiveness of the current structures is limited as they have been designed with a strict order in their phrases, limiting their applicability to other languages and making them more sensible to grammatical errors. To overcome these limitations, in this paper we present a linguistic structure named ?linguistic schema?, with a richer expressiveness that introduces less implicit constraints over annotations.

Some reflections on the IT challenges for a multilingual semantic web

Many attempts have been made to provide multilinguality to the Semantic Web, by means of annotation properties in Natural Language (NL), such as RDFs or SKOS labels, and other lexicon-ontology models, such as lemon, but there are still many issues to be solved if we want to have a truly accessible Multilingual Semantic Web (MSW). Reusability of monolingual resources (ontologies, lexicons, etc.), accessibility of multilingual resources hindered by many formats, reliability of ontological sources, disambiguation problems and multilingual presentation to the end user of all this information in NL can be mentioned as some of the most relevant problems. Unless this NL presentation is achieved, MSW will be restricted to the limits of IT experts, but even so, with great dissatisfaction and disenchantment

Ontology Localization

In the context of the Semantic Web, resources on the net can be enriched by well-defined, machine-understandable metadata describing their associated conceptual meaning. These metadata consisting of natural language descriptions of concepts are the focus of the activity we describe in this chapter, namely, ontology localization. In the framework of the NeOn Methodology, ontology localization is defined as the activity of adapting an ontology to a particular language and culture. This adaptation mainly involves the translation of the natural language descriptions of the ontology from a source natural language to a target natural language, with the final objective of obtaining a multilingual ontology, that is, an ontology documented in several natural languages. The purpose of this chapter is to provide detailed and prescriptive methodological guidelines to support the performance of this activity.

I feel you: the design and evaluation of a domotic affect-sensitive spoken conversational agent

We describe the work on infusion of emotion into a limited-task autonomous spoken conversational agent situated in the domestic environment, using a need-inspired task-independent emotion model (NEMO). In order to demonstrate the generation of affect through the use of the model, we describe the work of integrating it with a natural-language mixed-initiative HiFi-control spoken conversational agent (SCA). NEMO and the host system communicate externally, removing the need for the Dialog Manager to be modified, as is done in most existing dialog systems, in order to be adaptive. The first part of the paper concerns the integration between NEMO and the host agent. The second part summarizes the work on automatic affect prediction, namely, frustration and contentment, from dialog features, a non-conventional source, in the attempt of moving towards a more user-centric approach. The final part reports the evaluation results obtained from a user study, in which both versions of the agent (non-adaptive and emotionally-adaptive) were compared. The results provide substantial evidences with respect to the benefits of adding emotion in a spoken conversational agent, especially in mitigating users' frustrations and, ultimately, improving their satisfaction.

A graphical tool for designing interactive video cognitive rehabilitation therapies

Acquired Brain Injury (ABI) has become one of the most common causes of neurological disability in developed countries. Cognitive disorders result in a loss of independence and therefore patients? quality of life. Cognitive rehabilitation aims to promote patients? skills to achieve their highest degree of personal autonomy. New technologies such as interactive video, whereby real situations of daily living are reproduced within a controlled virtual environment, enable the design of personalized therapies with a high level of generalization and a great ecological validity. This paper presents a graphical tool that allows neuropsychologists to design, modify, and configure interactive video therapeutic activities, through the combination of graphic and natural language. The tool has been validated creating several Activities of Daily Living and a preliminary usability evaluation has been performed showing a good clinical acceptance in the definition of complex interactive video therapies for cognitive rehabilitation.

Generating descriptions that summarize geospatial and temporal data

Effective data summarization methods that use AI techniques can help humans understand large sets of data. In this paper, we describe a knowledge-based method for automatically generating summaries of geospatial and temporal data, i.e. data with geographical and temporal references. The method is useful for summarizing data streams, such as GPS traces and traffic information, that are becoming more prevalent with the increasing use of sensors in computing devices. The method presented here is an initial architecture for our ongoing research in this domain. In this paper we describe the data representations we have designed for our method, our implementations of components to perform data abstraction and natural language generation. We also discuss evaluation results that show the ability of our method to generate certain types of geospatial and temporal descriptions.

Diseño e implementación de un algoritmo para la detección de la negación de textos clínicos en español

Vivimos en una época en la que cada vez existe una mayor cantidad de información. En el dominio de la salud la historia clínica digital ha permitido digitalizar toda la información de los pacientes. Estas historias clínicas digitales contienen una gran cantidad de información valiosa escrita en forma narrativa que sólo podremos extraer recurriendo a técnicas de procesado de lenguaje natural. No obstante, si se quiere realizar búsquedas sobre estos textos es importante analizar que la información relativa a síntomas, enfermedades, tratamientos etc. se puede refererir al propio paciente o a sus antecentes familiares, y que ciertos términos pueden aparecer negados o ser hipotéticos. A pesar de que el español ocupa la segunda posición en el listado de idiomas más hablados con más de 500 millones de hispano hablantes, hasta donde tenemos de detección de la negación, probabilidad e histórico en textos clínicos en español. Por tanto, este Trabajo Fin de Grado presenta una implementación basada en el algoritmo ConText para la detección de la negación, probabilidad e histórico en textos clínicos escritos en español. El algoritmo se ha validado con 454 oraciones que incluían un total de 1897 disparadores obteniendo unos resultado de 83.5 %, 96.1 %, 96.9 %, 99.7% y 93.4% de exactitud con condiciones afirmados, negados, probable, probable negado e histórico respectivamente. ---ABSTRACT---We live in an era in which there is a huge amount of information. In the domain of health, the electronic health record has allowed to digitize all the information of the patients. These electronic health records contain valuable information written in narrative form that can only be extracted using techniques of natural language processing. However, if you want to search on these texts is important to analyze if the relative information about symptoms, diseases, treatments, etc. are referred to the patient or family casework, and that certain terms may appear negated or be hypothesis. Although Spanish is the second spoken language with more than 500 million speakers, there seems to be no method of detection of negation, hypothesis or historical in medical texts written in Spanish. Thus, this bachelor’s final degree presents an implementation based on the ConText algorithm for the detection of negation, hypothesis and historical in medical texts written in Spanish. The algorithm has been validated with 454 sentences that included a total of 1897 triggers getting a result of 83.5 %, 96.1 %, 96.9 %, 99.7% and 93.4% accuracy with affirmed, negated, hypothesis, negated hypothesis and historical respectively.

Sistema de recomendación semántico para la movilidad en el entorno AFRICA BUILD Portal

La Gestión de Recursos Humanos a través de Internet es un problema latente y presente actualmente en cualquier sitio web dedicado a la búsqueda de empleo. Este problema también está presente en AFRICA BUILD Portal. AFRICA BUILD Portal es una emergente red socio-profesional nacida con el ánimo de crear comunidades virtuales que fomenten la educación e investigación en el área de la salud en países africanos. Uno de los métodos para fomentar la educación e investigación es mediante la movilidad de estudiantes e investigadores entre instituciones, apareciendo así, el citado problema de la gestión de recursos humanos. Por tanto, este trabajo se centra en solventar el problema de la gestión de recursos humanos en el entorno específico de AFRICA BUILD Portal. Para solventar este problema, el objetivo es desarrollar un sistema de recomendación que ayude en la gestión de recursos humanos en lo que concierne a la selección de las mejores ofertas y demandas de movilidad. Caracterizando al sistema de recomendación como un sistema semántico el cual ofrecerá las recomendaciones basándose en las reglas y restricciones impuestas por el dominio. La aproximación propuesta se basa en seguir el enfoque de los sistemas de Matchmaking semánticos. Siguiendo este enfoque, por un lado, se ha empleado un razonador de lógica descriptiva que ofrece inferencias útiles en el cálculo de las recomendaciones y por otro lado, herramientas de procesamiento de lenguaje natural para dar soporte al proceso de recomendación. Finalmente para la integración del sistema de recomendación con AFRICA BUILD Portal se han empleado diversas tecnologías web. Los resultados del sistema basados en la comparación de recomendaciones creadas por el sistema y por usuarios reales han mostrado un funcionamiento y rendimiento aceptable. Empleando medidas de evaluación de sistemas de recuperación de información se ha obtenido una precisión media del sistema de un 52%, cifra satisfactoria tratándose de un sistema semántico. Pudiendo concluir que con la solución implementada se ha construido un sistema estable y modular posibilitando: por un lado, una fácil evolución que debería ir encaminada a lograr un rendimiento mayor, incrementando su precisión y por otro lado, dejando abiertas nuevas vías de crecimiento orientadas a la explotación del potencial de AFRICA BUILD Portal mediante la Web 3.0. ---ABSTRACT---The Human Resource Management through Internet is currently a latent problem shown in any employment website. This problem has also appeared in AFRICA BUILD Portal. AFRICA BUILD Portal is an emerging socio-professional network with the objective of creating virtual communities to foster the capacity for health research and education in African countries. One way to foster this capacity of research and education is through the mobility of students and researches between institutions, thus appearing the Human Resource Management problem. Therefore, this dissertation focuses on solving the Human Resource Management problem in the specific environment of AFRICA BUILD Portal. To solve this problem, the objective is to develop a recommender system which assists the management of Human Resources with respect to the selection of the best mobility supplies and demands. The recommender system is a semantic system which will provide the recommendations according to the domain rules and restrictions. The proposed approach is based on semantic matchmaking solutions. So, this approach on the one hand uses a Description Logics reasoning engine which provides useful inferences to the recommendation process and on the other hand uses Natural Language Processing techniques to support the recommendation process. Finally, Web technologies are used in order to integrate the recommendation system into AFRICA BUILD Portal. The results of evaluating the system are based on the comparison between recommendations created by the system and by real users. These results have shown an acceptable behavior and performance. The average precision of the system has been obtained by evaluation measures for information retrieval systems, so the average precision of the system is at 52% which may be considered as a satisfactory result taking into account that the system is a semantic system. To conclude, it could be stated that the implemented system is stable and modular. This fact on the one hand allows an easy evolution that should aim to achieve a higher performance by increasing its average precision and on the other hand keeps open new ways to increase the functionality of the system oriented to exploit the potential of AFRICA BUILD Portal through Web 3.0.

From Analysis Model to Software Architecture: a PIM2PIM Mapping.

To our knowledge, no current software development methodology explicitly describes how to transit from the analysis model to the software architecture of the application. This paper presents a method to derive the software architecture of a system from its analysis model. To do this, we are going to use MDA. Both the analysis model and the architectural model are PIMs described with UML 2. The model type mapping designed consists of several rules (expressed using OCL and natural language) that, when applied to the analysis artifacts, generate the software architecture of the application. Specifically the rules act on elements of the UML 2 metamodel (metamodel mapping). We have developed a tool (using Smalltalk) that permits the automatic application of these rules to an analysis model defined in RoseTM to generate the application architecture expressed in the architectural style C2.

DAEDALUS at SemEval-2014 Task 9: Comparing approaches for sentiment analysis in twitter

This paper describes our participation at SemEval- 2014 sentiment analysis task, in both contextual and message polarity classification. Our idea was to com- pare two different techniques for sentiment analysis. First, a machine learning classifier specifically built for the task using the provided training corpus. On the other hand, a lexicon-based approach using natural language processing techniques, developed for a ge- neric sentiment analysis task with no adaptation to the provided training corpus. Results, though far from the best runs, prove that the generic model is more robust as it achieves a more balanced evaluation for message polarity along the different test sets.

Linked-data based domain-specific sentiment lexicons

In this paper we present a dataset componsed of domain-specific sentiment lexicons in six languages for two domains. We used existing collections of reviews from Trip Advisor, Amazon, the Stanford Network Analysis Project and the OpinRank Review Dataset. We use an RDF model based on the lemon and Marl formats to represent the lexicons. We describe the methodology that we applied to generate the domain-specific lexicons and we provide access information to our datasets.

Extending the expressiveness of fuzzy logic languages

En el trabajo que aquí presentamos se incluye la base teórica (sintaxis y semántica) y una implementación de un framework para codificar el razonamiento de la representación difusa o borrosa del mundo (tal y como nosotros, seres humanos, entendemos éste). El interés en la realización de éste trabajo parte de dos fuentes: eliminar la complejidad existente cuando se realiza una implementación con un lenguaje de programación de los llamados de propósito general y proporcionar una herramienta lo suficientemente inteligente para dar respuestas de forma constructiva a consultas difusas o borrosas. El framework, RFuzzy, permite codificar reglas y consultas en una sintaxis muy cercana al lenguaje natural usado por los seres humanos para expresar sus pensamientos, pero es bastante más que eso. Permite representar conceptos muy interesantes, como fuzzificaciones (funciones usadas para convertir conceptos no difusos en difusos), valores por defecto (que se usan para devolver resultados un poco menos válidos que los que devolveríamos si tuviésemos la información necesaria para calcular los más válidos), similaridad entre atributos (característica que utilizamos para buscar aquellos individuos en la base de datos con una característica similar a la buscada), sinónimos o antónimos y, además, nos permite extender el numero de conectivas y modificadores (incluyendo modificadores de negación) que podemos usar en las reglas y consultas. La personalización de la definición de conceptos difusos (muy útil para lidiar con el carácter subjetivo de los conceptos borrosos, donde nos encontramos con que cualificar a alguien de “alto” depende de la altura de la persona que cualifica) es otra de las facilidades incluida. Además, RFuzzy implementa la semántica multi-adjunta. El interés en esta reside en que introduce la posibilidad de obtener la credibilidad de una regla a partir de un conjunto de datos y una regla dada y no solo el grado de satisfacción de una regla a partir de el universo modelado en nuestro programa. De esa forma podemos obtener automáticamente la credibilidad de una regla para una determinada situación. Aún cuando la contribución teórica de la tesis es interesante en si misma, especialmente la inclusión del modificador de negacion, sus multiples usos practicos lo son también. Entre los diferentes usos que se han dado al framework destacamos el reconocimiento de emociones, el control de robots, el control granular en computacion paralela/distribuída y las busquedas difusas o borrosas en bases de datos. ABSTRACT In this work we provide a theoretical basis (syntax and semantics) and a practical implementation of a framework for encoding the reasoning and the fuzzy representation of the world (as human beings understand it). The interest for this work comes from two sources: removing the existing complexity when doing it with a general purpose programming language (one developed without focusing in providing special constructions for representing fuzzy information) and providing a tool intelligent enough to answer, in a constructive way, expressive queries over conventional data. The framework, RFuzzy, allows to encode rules and queries in a syntax very close to the natural language used by human beings to express their thoughts, but it is more than that. It allows to encode very interesting concepts, as fuzzifications (functions to easily fuzzify crisp concepts), default values (used for providing results less adequate but still valid when the information needed to provide results is missing), similarity between attributes (used to search for individuals with a characteristic similar to the one we are looking for), synonyms or antonyms and it allows to extend the number of connectives and modifiers (even negation) we can use in the rules. The personalization of the definition of fuzzy concepts (very useful for dealing with the subjective character of fuzziness, in which a concept like tall depends on the height of the person performing the query) is another of the facilities included. Besides, RFuzzy implements the multi-adjoint semantics. The interest in them is that in addition to obtaining the grade of satisfaction of a consequent from a rule, its credibility and the grade of satisfaction of the antecedents we can determine from a set of data how much credibility we must assign to a rule to model the behaviour of the set of data. So, we can determine automatically the credibility of a rule for a particular situation. Although the theoretical contribution is interesting by itself, specially the inclusion of the negation modifier, the practical usage of it is equally important. Between the different uses given to the framework we highlight emotion recognition, robocup control, granularity control in parallel/distributed computing and flexible searches in databases.

Mining mobile apps reviews to support release planning

The mobile apps market is a tremendous success, with millions of apps downloaded and used every day by users spread all around the world. For apps’ developers, having their apps published on one of the major app stores (e.g. Google Play market) is just the beginning of the apps lifecycle. Indeed, in order to successfully compete with the other apps in the market, an app has to be updated frequently by adding new attractive features and by fixing existing bugs. Clearly, any developer interested in increasing the success of her app should try to implement features desired by the app’s users and to fix bugs affecting the user experience of many of them. A precious source of information to decide how to collect users’ opinions and wishes is represented by the reviews left by users on the store from which they downloaded the app. However, to exploit such information the app’s developer should manually read each user review and verify if it contains useful information (e.g. suggestions for new features). This is something not doable if the app receives hundreds of reviews per day, as happens for the very popular apps on the market. In this work, our aim is to provide support to mobile apps developers by proposing a novel approach exploiting data mining, natural language processing, machine learning, and clustering techniques in order to classify the user reviews on the basis of the information they contain (e.g. useless, suggestion for new features, bugs reporting). Such an approach has been empirically evaluated and made available in a web-­‐based tool publicly available to all apps’ developers. The achieved results showed that the developed tool: (i) is able to correctly categorise user reviews on the basis of their content (e.g. isolating those reporting bugs) with 78% of accuracy, (ii) produces clusters of reviews (e.g. groups together reviews indicating exactly the same bug to be fixed) that are meaningful from a developer’s point-­‐of-­‐view, and (iii) is considered useful by a software company working in the mobile apps’ development market.