Standarização no IKEA Industry de Paço de Ferreira

Standarização de um posto de trabalho não é mais que definir o melhor método de trabalho que vai ser seguido por todos os operadores que trabalham no mesmo. Uma vez definido esse método, é importante para uma empresa ter noção da produtividade que podem alcançar, dado que pode ser retirado a partir deste método, e é no seguimento disto que surge o estudo dos métodos e tempos, mais concretamente o estudo dos tempos por cronometragem. A aplicação deste estudo foi despoletada pela necessidade do IKEA Industry de Paços de Ferreira, em dar o próximo passo na standarização dos seus postos de trabalho, área a área, e da necessidade de terem uma pessoa em cada área que analisa-se o trabalho que estava a ser feito e calcula-se o tempo de cada rotina. Neste documento, é realizada uma interligação entre os conceitos teóricos que o método exige, como todo o conjunto de fórmulas, restrições, análises e ponderações, com o contexto laboral onde o mesmo foi aplicado e a estratégia desenvolvida pelo IKEA na realização do estudo. O estudo dos métodos e tempos por cronometragem, de todos os métodos existentes, pode ser considerado o mais completo e complexo, uma vez que é mais que observar, registar e retirar uma média ponderada das observações. Este método baseia-se num modelo matemático, que interliga uma série de conceitos e que tem sempre o operador em consideração, seja na avaliação e análise das tarefas que requerem mais esforço dos mesmos, físico ou psicológico, seja em termos de tempos de pausas pessoais que a lei obriga a que as empresas deem. Este detalhe, neste método, é de grande importância, uma vez que a standarização é sempre vista pelos operadores como uma punição. As desvantagens deste método estão no grau de conhecimento e capacidade de observação exigidas ao analista para o executar. Melhor dizendo, um analista que vá executar este trabalho necessita observar muito bem a rotina de trabalho e conhecer onde começa, acaba e tudo o que a ela não pertence, antes de começar a registar seja que tempos forem. Para além disso, é exigido ao analista que perceba o ritmo de trabalho dos operadores através da observação dos mesmos, de modo a que ninguém seja prejudicado. E por fim, é necessária uma grande disponibilidade da parte do analista para retirar o máximo de observações possíveis. Com o intuito de facilitar esta análise, o IKEA Industry criou um ficheiro que compila toda a informação relacionada com o método, e uma explicação de todos os parâmetros que o analista necessita ter em atenção. Esta folha de trabalho foi validada à luz do método, como é possível verificar no decorrer do documento. Um detalhe importante a referir, é que por muito fidedigno que seja este método, tal como qualquer método de standarização, a mínima alteração da rotina de trabalho invalida de imediato o tempo total da rotina, tornando necessário realizar o estudo novamente. Uma vantagem do documento criado pelo IKEA, está na rápida adaptação a estas alterações, uma vez que, caso seja acrescentado ou removido um elemento à rotina, basta alterar o documento, observar e cronometrar os operadores a executar esse novo elemento, e quase automaticamente é definido um novo tempo total padronizado na rotina. Este documento foi criado para fins académicos e de conclusão de um grau académico, mas o estudo quando aplicado na empresa deu origem a contratações, o que só por si mostra as vantagens e impacto que o mesmo pode ter em contexto laboral. Em termos de produtividade, uma vez que a sua aplicação não foi executada a tempo de ser estudada neste documento, não foi possível avaliar a mesma.

A comparative study of governmental one-stop portals for public service delivery

The continuing need for governments to radically improve the delivery of public services has led to a new, holistic government reform strategy labeled “Transformational Government” that strongly emphasizes customer-centricity. Attention has turned to online portals as a cost effective front-end to deliver services and engage customers as well as to the corresponding organizational approaches for the back-end to decouple the service interface from the departmental structures. The research presented in this paper makes three contributions: Firstly, a systematic literature review of approaches to the evaluation of online portal models in the public sector is presented. Secondly, the findings of a usability study comparing the online presences of the Queensland Government, the UK Government and the South Australian Government are reported and the relative strengths and weaknesses of the different approaches are discussed. And thirdly, the limitations of the usability study in the context of a broader “Transformational Government” approach are identified and service bundling is suggested as an innovative solution to further improve online service delivery.

p-type co-doping study of GaN by photoluminescence

Photoluminescence measurements were performed on p-type co-doping effects of C, As, and Mg in GaN. The dopants were incorporated into GaN by ion implantation performed at 77 K. We find that the 3.42 eV luminescence line is sensitive to hole concentration, and propose that after cartful calibration the 3.42 eV line may be used as a probe to measure hole concentration in GaN. Simply doping one kind of accepters will not result in holes, while co-doping can substantially improve p-type doping efficiency. As + C and As + Mg co-doping induce an acceptor level of 180 meV above the valence band. Mg + C co-doping is the most promising method for p-type doping, the related acceptor level is determined to be as shallow as 130 meV. The improvement of the doping efficiency by co-doping is probably due to the decrease of the acceptor ionization energy. (C) 1999 Elsevier Science B.V. All rights reserved.

Thermodynamic study of ibuprofen by adiabatic calorimetry and thermal analysis

Molar heat capacities of ibuprofen were precisely measured with a small sample precision automated adiabatic calorimeter over the temperature range from 80 to 400 K. The polynomial functions of C-p,C-m (J K-1 mol(-1)) versus T were established on the heat capacity measurements by means of the least fitting square method. The functions are as follows: for solid ibuprofen, at the temperature range of 79.105 K less than or equal to T less than or equal to 333.297 K, C-p,C-m = 144.27 + 77.046X + 3.5171X(2) + 10.925X(3) + 11.224X(4), where X = (T - 206.201)/127.096; for liquid ibuprofen, at the temperature range of 353.406 K less than or equal to T less than or equal to 378.785 K, C-p,C-m = 325.79 + 8.9696X - 1.6073X(2) - 1.5145 X-3, where X = (T - 366.095)/12.690. A fusion transition at T = 348.02 K was found from the C-p-T curve. The molar enthalpy and entropy of the fusion transition were determined to be 26.65 kJ mol(-1) and 76.58 J mol(-1) K-1, respectively. The thermodynamic functions on the base of the reference temperature of 298.15 K, (H-T - H-298.15) and (S-T - S-298.15), were derived. Thermal characteristic of ibuprofen was studied by thermo-gravimetric analysis (TG-DTG) and differential scanning calorimeter (DSC). The temperature of fusion, the molar enthalpy and entropy of fusion obtained by DSC were well consistent with those obtained by adiabatic calorimeter. The evaporation process of ibuprofen was investigated further by TG and DTG, and the activation energy of the evaporation process was determined to be 80.3 +/- 1.4 kJ mol(-1). (C) 2003 Elsevier B.V. All rights reserved.

Structural electrochemical study of hemoglobin by in situ circular dichroism thin layer spectroelectrochemistry

Secondary and tertiary or quaternary structural changes in hemoglobin (HB) during an electroreduction process were studied by in situ circular dichroism (CD) spectroelectrochemistry with a long optical path thin-layer cell. By means of singular value decomposition least-squares analysis, CD spectra in the far-UV region give two similar a components with different CD intensity, indicating slight denaturation in the secondary structures due to the electric field effect. CD spectra in the Soret band show a R --> T transition of two quaternary structural components induced by electroreduction of the heme, which changes the redox states of the center ion from Fe3+ to Fe2+ and the coordination number from 6 to 5. The double logarithmic analysis shows that electroreduction of hemoglobin follows a chemical reaction with R --> T transition. Some parameters in the electrochemical process were obtained: formal potential, E-0t = -0.167 V; electrochemical kinetic overpotential, DeltaE(0) = -0.32 V; standard electrochemical reaction rate constant, k(0) = 1.79 x 10(-5) cm s(-1); product of electron transfer coefficient and electron number, alphan=0.14; and the equilibrium constant of R --> T transition, K-c = 9.0.

Opportunistic and systematic screening for chlamydia: a study of consultations by young adults in general practice

BACKGROUND: Opportunistic screening for genital chlamydia infection is being introduced in England, but evidence for the effectiveness of this approach is lacking. There are insufficient data about young peoples' use of primary care services to determine the potential coverage of opportunistic screening in comparison with a systematic population-based approach. AIM: To estimate use of primary care services by young men and women; to compare potential coverage of opportunistic chlamydia screening with a systematic postal approach. DESIGN OF STUDY: Population based cross-sectional study. SETTING: Twenty-seven general practices around Bristol and Birmingham. METHOD: A random sample of patients aged 16-24 years were posted a chlamydia screening pack. We collected details of face-to-face consultations from general practice records. Survival and person-time methods were used to estimate the cumulative probability of attending general practice in 1 year and the coverage achieved by opportunistic and systematic postal chlamydia screening. RESULTS: Of 12 973 eligible patients, an estimated 60.4% (95% confidence interval [CI] = 58.3 to 62.5%) of men and 75.3% (73.7 to 76.9%) of women aged 16-24 years attended their practice at least once in a 1-year period. During this period, an estimated 21.3% of patients would not attend their general practice but would be reached by postal screening, 9.2% would not receive a postal invitation but would attend their practice, and 11.8% would be missed by both methods. CONCLUSIONS: Opportunistic and population-based approaches to chlamydia screening would both fail to contact a substantial minority of the target group, if used alone. A pragmatic approach combining both strategies might achieve higher coverage.

An introduction to the study of Browning, by Arthur Symons.

Mode of access: Internet.

The Human Animal : An Ecocritical Study of Wilderness by Roddy Doyle

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A GCM study of the influence of equatorial winds on the timing of sudden stratospheric warmings

A full troposphere-stratosphere-mesosphere global circulation model is used in a set of idealised experiments to investigate the sensitivity of the Northern Hemisphere winter stratospheric flow to improvements in the equatorial zonal winds. The model shows significant sensitivity to variability in the upper equatorial stratosphere, the imposition of SAO and QBO like variability in this region advances the timing of midwinter sudden warmings by about one month. Perturbations to the lower equatorial stratosphere are mainly found to influence early winter polar variability. These results suggest that it is important to pay attention to the capability of models to simulate realistic variability in the upper equatorial stratosphere.