Usability of government websites in Uganda

Government websites offer great benefits to citizens and governments. Such benefits, however,cannot be realized if websites are unusable. This study investigates usability of government websites in Uganda.Using the feature investigation method, the study evaluated four Ugandan government websites according tothree perspectives. Results show that websites are partially usable in the design layout and navigationperspectives but are rather weak in stating legal policies. Evaluation results provide the Ugandan governmentwith a clear picture of what needs to be improved according to international website design standards. Moreover,the parsimonious evaluation framework proposed in the research is useful for any country that wants to do aquick and easy evaluation of their government websites.

Making usability affordable in the design of e-government services: User-centred design for public sector websites

E-government provides a platform for governments to implement web-enabled services that facilitate communication between citizens and the government. However, technology-driven design approach and limited understanding of citizens' requirements have led to a number of critical usability problems on the government websites. Hitherto, there has been no systematic attempt to analyse the way in which theory of User-Centred Design (UCD) can contribute to address the usability issues of government websites. This research seeks to fill this gap by synthesising perspectives drawn from the study of UCD and examining them based on the empirical data derived from case study of the Scottish Executive (SE) website. The research employs a qualitative approach in the collection and analysis of data. The triangulated analysis of the findings reveals that e-government web designers take commercial development approach and focus only on technical implementations, which lead to websites that do not meet citizens' expectations. The research identifies that e-government practitioners can overcome web usability issues by transferring the theory of UCD to practice. © Copyright 2010 Inderscience Enterprises Ltd.

Evaluating interaction with websites: Case study of a government website of the Brazilian Ministry of labor and employment

This paper presents a usability evaluation of the MTE (Ministry of Labor e Employment) website in order to measure the effectiveness, efficiency and user satisfaction regarding the website. The participants were 12 users (07 users were female and 05 male). The results indicate that although the education level of all participants and computing experience, many of them have had difficulty in finding information and do not recommend the site. © 2013 Springer-Verlag Berlin Heidelberg.

User centred design for engineering e-government web usability

E-government provides a platform for governments to implement web enabled services that facilitate communication between citizens and the government. However, technology driven design approach and limited understanding of citizens' requirements, have led to a number of critical usability problems on the government websites. Hitherto, there has been no systematic attempt to analyse the way in which theory of User Centred Design (UCD) can contribute to address the usability issues of government websites. This research seeks to fill this gap by synthesising perspectives drawn from the study of User Centred Design and examining them based on the empirical data derived from case study of the Scottish Executive website. The research employs a qualitative approach in the collection and analysis of data. The triangulated analysis of the findings reveals that e-government web designers take commercial development approach and focus only on technical implementations which lead to websites that do not meet citizens' expectations. The research identifies that e-government practitioners can overcome web usability issues by transferring the theory of UCD to practice.

Hybridized writing for scientific literacy : pedagogy and evidence

Disengagement of students in science and the scientific literacy of young adults are interrelated international concerns. One way to address these concerns is to engage students imaginatively in activities designed to improve their scientific literacy. Our ongoing program of research has focused on the effects of a sequence of activities that require students to transform scientific information on important issues for their communities from government websites into narrative text suitable for a lay reader. These hybridized stories we call BioStories. Students upload their stories for peer review to a dedicated website. Peer reviews are intended to help students refine their stories. Reviewing BioStories also gives students access to a wider range of scientific topics and writing styles. We have conducted separate studies with students from Grade 6, Grade 9 and Grade 12, involving case study and quasi-experimental designs. The results from the 6th grade study support the argument that writing the sequence of stories helped the students become more familiar with the scientific issue, develop a deeper understanding of related biological concepts, and improve their interest in science. Unlike the Grade 6 study, it was not possible to include a control group for the study conducted across eight 9th grade classes. Nevertheless, these results suggest that hybridized writing developed more positive attitudes toward science and science learning, particularly in terms of the students’ interest and enjoyment. In the most recent case study with Grade 12 students, we found that pride, strength, determination, interest and alertness were among the positive emotions most strongly elicited by the writing project. Furthermore, the students expressed enhanced feelings of self-efficacy in successfully writing hybridized scientific narratives in science. In this chapter, we describe the pedagogy of hybridized writing in science, overview the evidence to support this approach, and identify future developments.

Le dilemme de la promotion de la santé en Amérique latine : les cas de l’Argentine et du Brésil

À partir des années 1980, la théorisation de la promotion de la santé et sa mise en place font partie de l’agenda des organisations internationales de santé et de plusieurs gouvernements. Cependant, une certaine tension est observable dans la compréhension de la promotion de la santé, et ce, dès ses débuts. En effet, elle est conçue en général selon une approche comportementale comme stratégie pour le changement de comportements individuels ou collectifs qui met l’accent sur les facteurs de risque et très peu fréquemment conçue selon une approche structurelle, incluant une action sur les déterminants structurels des sociétés responsables de l’état de santé des populations dans une mesure plus importante que les systèmes de soins. Cette recherche qualitative –étude de cas multiples- menée en Argentine et au Brésil, vise à analyser la place et la compréhension de la promotion de la santé dans les politiques nationales de santé de deux pays à travers l’analyse du processus d’élaboration des politiques publiques. Nous viserons à distinguer la promotion de la santé en tant que comportementale ou structurelle et à expliquer les raisons pour lesquelles elle est comprise de telle ou telle autre façon. Finalement, nous essayerons d’identifier les opportunités pour qu’une approche structurelle de la promotion de la santé soit adoptée dans la politique nationale de santé. Les données analysées proviennent d’entrevues semi-structurées (n=28) et de documents divers : sites gouvernementaux sur Internet, documents remis par les interviewés, documents officiels, soit gouvernementaux, soit des organismes de coopération et de financement. Notre cadre conceptuel s’est inspiré des trois modèles : celui du changement des politiques publiques de Sabatier et Jenkins-Smith (1999 ; 2009), celui des courants politiques de Kingdon (1984) et le cadre conceptuel proposé par Walt (1994) pour l’analyse du rôle des organisations internationales. Nous avons identifié deux niveaux d’analyse : l’organisation de l’État et le sous-système de santé. Nous avons aussi tenu compte de l’influence des événements externes et des organisations internationales de coopération technique et de financement. Notre démarche vise à observer, à analyser et à comprendre la façon dont ces niveaux influencent la place et la compréhension de la promotion de la santé dans la politique nationale de santé. La perspective temporelle de plus de douze années nous a permis de mener une analyse sur plusieurs années et de mieux comprendre le changement de la politique de santé à différents moments de son histoire ainsi que l’identification des acteurs et des coalitions les plus importants depuis l’origine des champs de la santé publique dans les deux pays. Les résultats de notre analyse montrent que la promotion de la santé – conçue selon une approche structurelle – ne fait pas encore partie du courant principal de la politique nationale de santé dans aucun des deux pays. Cependant, les explications diffèrent : En Argentine, on observe un sous-système de santé fragmenté avec prédominance du modèle médical ; les actions menées renforcent ce fonctionnement en ne permettant pas la discussion à propos des valeurs sous-jacentes à l’organisation du système de santé ni sur son changement en fonction des besoins de santé du pays. Au Brésil, la réforme sanitaire questionne le modèle préexistant et arrive à instaurer la santé comme droit au niveau de l’État. L’accent mis sur l’organisation des services réduit la compréhension de la promotion de la santé à une « politique nationale de promotion de la santé » qui vise le changement des comportements. L’analyse du rôle des organisations internationales montre deux situations différentes dans les deux pays : pour l’Argentine, il existe une dépendance majeure autant à l’agenda qu’au financement de ces organisations. Le manque d’un agenda national en matière de promotion de la santé fait que le pays adopte l’agenda international avec très peu des questionnements. Dans le cas du Brésil, la situation est bien différente et on observe une capacité importante à négocier avec la coopération internationale. Cela se fait aussi avec un intérêt du pays pour l’adoption de l’agenda des organisations internationales dans le but d’une reconnaissance et de sa participation à des instances internationales. Alors, pour des raisons différentes, les deux pays adoptent l’agenda international de la promotion de la santé avec une approche comportementale. À partir de notre recherche, nous considérons que cinq réflexions doivent guider l’analyse de la promotion de la santé en Amérique latine : 1) Les processus de réforme de l’État des années 1990 et ses conséquences actuelles (type de réforme, valeurs sociétales, arrangements constitutionnels) ; 2) Les processus de réforme des systèmes de santé avec un regard sur la composante de décentralisation (réforme sanitaire ou administrative ?, quel modèle prédomine dans le champ de la santé publique ?) ; 3) La revalorisation des soins primaires de santé de la fin des années 1990 (quel impact dans le pays ?) ; 4) La tendance à la réduction des propositions élargies autant des politiques que des programmes ; et 5) Les défis actuels des systèmes de santé (travailler avec d’autres secteurs pour produire de la santé, pour incorporer et pour mieux maîtriser les déterminants sociaux et structuraux de santé). Les résultats de notre analyse nous permettent d’identifier l’importance du rôle du gouvernement national par rapport au développement et à la compréhension de la promotion de la santé. De plus, cette recherche montre que même s’il existe une influence du contexte et de l’idéologie du gouvernement sur la compréhension de la promotion et l’inclusion des déterminants sociaux de santé, c’est l’organisation de l’État avec ces valeurs de base qui sera déterminante dans la création des conditions pour le développement d’une promotion de la santé structurelle. Alors que la littérature sur la promotion de la santé accorde encore très peu de place au rôle du niveau national et de l’État dans son développement, il est clair que ces derniers ont un impact fondamental sur la place de la promotion de la santé dans la politique et sur la façon de la comprendre et de la mettre en place. Les théories utilisées pour cette recherche nous ont aidée à modéliser notre cadre conceptuel et à mener une démarche d’analyse des politiques publiques. Cette démarche permet d’améliorer les connaissances sur le changement de la politique nationale de santé par rapport à la promotion de la santé en tenant compte des dynamiques gouvernementales, champ peu exploré encore. Ce cadre conceptuel, à la fois souple et rigoureux, pourrait s’avérer approprié pour mener d’autres recherches similaires portant sur la place et la compréhension de la promotion de la santé dans les politiques nationales de santé dans d’autres pays de l’Amérique latine.

Social participation and protagonism: Reflections fron the Conference of the Rights of Children’s and adolescent in Brazil

This paper examines the children and young people's participation and protagonism rights based on the Conferences on Children and Adolescents Rights' experience in Brazil, based on childhood sociology. Conferences' documents were consulted on the Brazilian government websites. These study findings revealed that young people's participation has increased in the last conferences. However, it is necessary to promote a systematic and genuine participation through democratic relations construction in all development contexts where childrenand adolescent live in order to modify their life and society participative practices.

Policies to promote healthy eating in Europe: a structured review of policies and their effectiveness

This review provides a classification of public policies to promote healthier eating as well as a structured mapping of existing measures in Europe. Complete coverage of alternative policy types was ensured by complementing the review with a selection of major interventions from outside Europe. Under the auspices of the Seventh Framework Programme's Eatwell Project, funded by the European Commission, researchers from five countries reviewed a representative selection of policy actions based on scientific papers, policy documents, grey literature, government websites, other policy reviews, and interviews with policy-makers. This work resulted in a list of 129 policy interventions, 121 of which were in Europe. For each type of policy, a critical review of its effectiveness was conducted, based on the evidence currently available. The results of this review indicate a need exists for a more systematic and accurate evaluation of government-level interventions as well as for a stronger focus on actual behavioral change rather than changes in attitude or intentions alone. The currently available evidence is very heterogeneous across policy types and is often incomplete.

Representações de adolescentes e jovens em Belém sobre o ECA

Objetivou-se analisar as representações de adolescentes e jovens em Belém sobre o ECA. A dissertação procurou se orientar a partir dos fundamentos do método Materialismo Histórico e Dialético, particularmente a referência de Henri Lefebvre acerca da representação social. A abordagem metodológica se expressou por meio de levantamento e análise documental como o ECA, decretos e leis, relatório da I Conferência Nacional para a Política de Juventude e consulta aos sites governamentais. Foram realizadas entrevistas com treze adolescentes e jovens, na faixa etária de 16 a 28 anos, de ambos os sexos. Porém, somente oito entrevistados participaram na discussão empírica. O critério utilizado na definição da amostra priorizou a vinculação dos informantes de três segmentos: das medidas socioeducativas, Programa ProJovem/adolescente e jovens militantes de uma entidade política. Verificou-se que os adolescentes que têm sido alvo de ações das políticas sociais propostas pelo ECA, como as medidas socioeducativas e o ProJovem, não conseguem perceber as ações como materialização de direito proporcionado para os mesmos. Eles também informaram ter pouco conhecimento sobre o que Estatuto representa de positivo, mas apresentam a consciência de que predomina uma representação negativa sobre o ECA. Já os jovens, demonstraram entendimento mais conscientes e/ou politizados acerca do ECA e das políticas para juventude, destacando ganhos e limites das mesmas. Para estes, a Lei não atende as necessidades reais de Crianças e de Adolescentes, principalmente, porque a atuação dos operadores da mesma linha é limitada. Conclui-se que muitos outros trabalhos têm discutido esta temática, sem desconsiderar a importância do Estatuto, mas destaca-se que muito ainda há de ser feito para que Lei possa melhor ser reconhecida pelos que dele necessitam.

Cobertura populacional do Sistema de Vigilância Alimentar e Nutricional no Estado de São Paulo, Brasil

O objetivo deste artigo é estimar a cobertura populacional do Sistema de Vigilância Alimentar e Nutricional (SISVAN) nos diferentes estágios de vida e avaliar seu funcionamento no estado de São Paulo. O estudo incluiu 65 municípios divididos em 14 regiões do estado. A cobertura do SISVAN foi estimada a partir de dados de monitoramento do estado nutricional disponíveis nos relatórios públicos, e do número de usuários que frequentam os serviços públicos de saúde. O total de usuários foi obtido pela diferença entre o total de habitantes e o número de beneficiários de planos de saúde privados. A maioria das regiões apresentou uma cobertura reduzida (<10%). Cerca de 57% revelaram cobertura entre 5 e 10%. Constatou-se uma preponderância de registros do estado nutricional de crianças para todas as regiões do Estado. Chama a atenção a reduzida cobertura entre os idosos, que é inexistente ou próxima de zero na maioria das regiões. Apesar dos esforços empreendidos pelo governo visando à ampliação e à qualificação do SISVAN, o monitoramento nutricional no estado de São Paulo ainda é insuficiente. Esta condição compromete sua utilização na elaboração de políticas efetivas na área de alimentação e nutrição.

Ensino fundamental de nove anos: processo de implantação no munícipio de Rio Claro

The object of this study was to analyze the process of implementing the compulsory education to nine years, according to the Law 11.274/06, in Rio Claro. Thus it was established a brief analysis of the trajectory of Brazilian educational policy that began with the Law of Directives and Bases 4.024/61 and was followed by the Law 5.692/71, the 1988 Federal Constitution, the Law of Directives and Bases 9394 / 96, the National Educational Plan - Law 10.172/01, Law 11.114/05, 11.274/06 and the Constitutional Amendment. 59/2009, pointing to increase access to education that aims to expand and ensure free education and compulsory basic education for children aging from 04 to 17 years old. The research has been based on collecting bibliographical data, information and data for the municipality of Rio Claro, through official documents, semi-structured interviews, and research on government websites. The expansion of basic education to nine years has been securing the rights gained over time through education. Moreover, this expansion of education promotes a questioning about the quality of teaching and a concern for the financial contributions required for education.

Service delivery in one-stop government portals : observations based on a market research study in Queensland

New government service delivery models based on a “franchise” metaphor are being proposed recently to allow more citizen-centric service delivery by decoupling the government’s internal departmental structure from the way services are presented and delivered to citizens. In order to evaluate the approach from an online channel perspective, the Queensland Government commissioned a market research study to compare their websites with the online presences of the UK Government and the South Australian Government, who both have adopted the “franchise” approach. The study aimed to inform an understanding of citizens’ preferred model for interacting in the online channel and to identify the relative strengths and weaknesses of the existing websites. In this paper, we will a) report on the findings of this third party usability study and b) position the study, in the form of a critical reflection, against the background of a more comprehensive “Transformational Government” approach using a “franchise marketplace”. The critical reflection points towards limitations of the study with regard to this bigger picture and discusses the potential benefits of service bundling that remained unconsidered in the study.