Evaluating interaction with websites: Case study of a government website of the Brazilian Ministry of labor and employment


Autoria(s): Fernandes, Fabiane R.; Paschoarelli, Luis Carlos; Da Silva, José Carlos P.
Contribuinte(s)

Universidade Estadual Paulista (UNESP)

Data(s)

27/05/2014

27/05/2014

01/08/2013

Resumo

This paper presents a usability evaluation of the MTE (Ministry of Labor e Employment) website in order to measure the effectiveness, efficiency and user satisfaction regarding the website. The participants were 12 users (07 users were female and 05 male). The results indicate that although the education level of all participants and computing experience, many of them have had difficulty in finding information and do not recommend the site. © 2013 Springer-Verlag Berlin Heidelberg.

Formato

265-273

Identificador

http://dx.doi.org/10.1007/978-3-642-39253-5_29

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), v. 8015 LNCS, n. PART 4, p. 265-273, 2013.

0302-9743

1611-3349

http://hdl.handle.net/11449/76099

10.1007/978-3-642-39253-5_29

2-s2.0-84880714480

Idioma(s)

eng

Relação

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

Direitos

closedAccess

Palavras-Chave #ergonomic design #Government websites #ministry of labor and employment #usability #Ergonomic design #Usability evaluation #User satisfaction #Employment #Human computer interaction #Product design #Usability engineering #Websites
Tipo

info:eu-repo/semantics/conferencePaper