1000 resultados para Feuille de service


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Ce mémoire en Études cinématographiques en est un de recherche-création et porte sur le métier de premier assistant réalisateur au Québec. Le mémoire est accompagné d’un film documentaire (HD 27 min.) réalisé et monté par Anne-Catherine Bolduc. Le matériel de tournage des entrevues (20 heures) constitue le document de référence ayant permis le montage synthèse des entretiens menés auprès des assistants réalisateurs ainsi que la présente étude sur ce métier méconnu. Filmé en 2014, il présente le point de vue de dix professionnels sur le métier de premier assistant à la réalisation. Les deux documents décrivent et analysent en quoi consiste ce métier, en évaluant les fonctions ainsi que les impacts créatifs et organisationnels sur le projet. Ils répondent à deux questions principales, soit qu’est-ce que le travail d’un premier assistant réalisateur au Québec aujourd’hui et a-t-il une influence créative sur la production télévisuelle ou cinématographique.

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This paper discusses a framework in which catalog service communities are built, linked for interaction, and constantly monitored and adapted over time. A catalog service community (represented as a peer node in a peer-to-peer network) in our system can be viewed as domain specific data integration mediators representing the domain knowledge and the registry information. The query routing among communities is performed to identify a set of data sources that are relevant to answering a given query. The system monitors the interactions between the communities to discover patterns that may lead to restructuring of the network (e.g., irrelevant peers removed, new relationships created, etc.).

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The impact of service direction, service training and staff behaviours on perceptions of service delivery are examined. The impact of managerial behaviour in the form of internal market orientation (IMO) on the attitudes of frontline staff towards the firm and its consequent influence on their customer oriented behaviours is also examined. Frontline service staff working in the consumer transport industry were surveyed to provide subjective data about the constructs of interest in this study, and the data were analysed using structural equations modelling employing partial least squares estimation. The data indicate significant relationships between internal market orientation (IMO), the attitudes of the employees to the firm and their consequent behaviour towards customers. Customer orientation, service direction and service training are all identified as antecedents to high levels of service delivery. The study contributes to marketing theory by providing quantitative evidence to support assumptions that internal marketing has an impact on services success. For marketing practitioners, the research findings offer additional information about the management, training and motivation of service staff towards service excellence.