Organized Retail Market Boom and the Indian Society

IT and related services played a major role for India’s current 9.2. GDP growth. Organized retailing in India is one more example for its open economy. The IT industries where able develop a demand for Indian talents all over the world and improved their living standards. It directly impacts only a small minority of Indian population while organized retail affects every single Indian and every sector of Indian society. The paper gives a glimpse of the slow evolution of retail market over the years in India and its contribution for economic growth. The likely positive impact of this revolution in different sectors is enumerated. Paper addresses its ability to manipulate consumption pattern of society, increased customer satisfaction and likely change in the market shares of the different types of sellers. Paper discusses its flip sides like increasing social tension among families below poverty line and greater loss of self employment opportunities by this revolution. The main theme of enquiry of this paper is what it all means for the Indian society.

Service provider switching: a study on the switching process in retail banking

In a business environment that is characterized by intense competition, building customer loyalty has become a key area of focus for most financial institutions. The explosion of the services sector, changing customer demographics and deregulation and emergence of new technology in the financial services industry have had a critical impact on consumers’ financial services buying behaviour. The changes have forced banks to modify their service offerings to customers so as to ensure high levels of customer satisfaction and also high levels of customer retention. Banks have historically had difficulty distinguishing their products from one another because of their relative homogeneity; with increasing competition,the problem has only intensified with no coherent distinguishing theme. Rising wealth, product proliferation, regulatory changes and newer technologies are together making bank switching easier for customers. In order to remain competitive, it is important for banks to retain their customer base. The financial services sector is the foundation for any economy and plays the role of mobilization of resources and their allocation. The retail banking sector in India has emerged as one of the major drivers of the overall banking industry and has witnessed enormous growth. Switching behaviour has a negative impact on the banks’ market share and profitability as the costs of acquiring customers are much higher than the costs of retaining. When customers switch, the business loses the potential for additional profits from the customer the initial costs invested in the customer by the business get . The Objective of the thesis was to examine the relationship among triggers that customers experience, their perceptions of service quality, consumers’ commitment and behavioral intentions in the contemporary India retail banking context through the eyes of the customer. To understand customers’ perception of these aspects, data were collected from retail banking customers alone for the purpose of analysis, though the banks’ views were considered during the qualitative work carried out prior to the main study. No respondent who is an employee of a banking organization was considered for the final study to avoid the possibility of any bias that could affect the results adversely. The data for the study were collected from customers who have switched banks and from those who were non switchers. The study attempted to develop and validate a multidimensional construct of service quality for retail banking from the consumer’s perspective. A major conclusion from the empirical research was the confirmation of the multidimensional construct for perceived service quality in the banking context. Switching can be viewed as an optimization problem for customers; customers review the potential gains of switching to another service provider against the costs of leaving the service provider. As banks do not provide tangible products, their service quality is usually assessed through service provider’s relationship with customers. Thus, banks should pay attention towards their employees’ skills and knowledge; assessing customers’ needs and offering fast and efficient services.

Does it pay to be socially responsible? Evidence from spanish retail banking sector

This paper presents a theoretical and empirical analysis of strategic competition in retail banking when some of the financial firms are non-profit organisations that invest in social activities. Banking literature about competition is fairly large, but the strategic interaction between profit maximizing and non profit maximizers has not been extensively analysed except for Purroy and Salas (1999). In this paper, a completely different approach is taken. An adaptation of Hotelling’s two stage model of spatial competition is developed to take into account consumer perceptions respect to the two different types of financial institutions. The empirical analysis confirms that consumers take into account other features different from the price, such as social contribution or closer service to make a deposit or mortgage decision. These conclusions are of interest in the debate about a firm’s social or ethical activities. It is shown that if consumers value social activities, firms can improv

Escenarios del retail en Bogotá

Durante los últimos años el principal motor de la industria es el comercio, esta actividad económica de la ciudad ha permitido un trabajo en conjunto con las empresas productoras que conlleva beneficios y rentabilidad para ambos sectores satisfaciendo las necesidades de los habitantes de la capital. La importancia de la planeación estratégica por escenarios en el comercio al por menor permite un acercamiento sistémico que relata la interacción de este con su entorno, brindando herramientas para la toma decisiones por parte de la alta gerencia de las empresas del Retail en la capital basándose en la identificación de variables claves que permiten la generación de escenarios a futuro por medio de hipótesis.

Implementación del modelo de negocio en el mercado retail colombiano

La teoría de precios bajos es una estrategia de empresa que se basa en el modelo de eficiencia en costos. Aplicado en diferentes empresas como Walmart, Tesco, Mercadona, entre otras, ha hecho que esta proposición sea aplicada en varias empresas en todo el mundo. Y es necesario saber por qué ha sido una aplicación exitosa en todas estas empresas y la razón de haber tomado la decisión de emplear este modelo. Como es bien sabido, una empresa tiene dos enfoques de estrategia. La primera es la de diferenciación, donde el producto o servicio ofrecido tiene un valor agregado o valor único que hace que su precio no sea relevante, por el contrario, éste demuestra que su oferta en el mercado sea única y como su palabra lo dice, diferenciada a los demás productos. También es necesario entender que la mayoría de estos productos no son bienes comprados por necesidad, sino por el contrario, por gusto y satisfacción personal. Por otro lado, existe la estrategia de liderazgo en costes. Por el contrario de la de diferenciación, los productos a los que se aplica este modelo, se encuentran en mercados de consumo básico y donde la compra se hace de manera inconsciente y rápida. Y es ahí donde las compañías trabajan no para hacerlo único en el mercado, por el contrario, trabajan para hacerlo llamativo, a un precio razonable y donde la calidad ofrecida sea igual o mejor al de la competencia. Es por esto, que la estrategia de costos, busca en todas las maneras posibles abaratar los costos de fabricación, producción y distribución de los productos, de manera que puedan realizar grandes cantidades de ellos, llamadas economías de escala. Es por esto, que uno de los grandes retos para las marcas blancas es competir en calidad y precio frente a grandes marcas reconocidas. Y es ahí donde entra a jugar como factor clave la reducción máxima de costos dentro de las empresas y un manejo excelente en la logística. El proyecto a tratar será sobre este tema de liderazgo en costes y los precios bajos ofrecidos al consumidor como estrategia para abarcar mayor población y de tal manera generar mayores utilidades.

Condiciones para que perduren las tiendas por departamentos en el sector retail colombiano

Esta investigación busca identificar los componentes que permiten que las organizaciones del segmento tiendas por departamento del sector retail en Colombia perduren; para ello analiza la definición alcanzada por la Universidad del Rosario en 2009 y la contrasta con estudios teóricos anteriores y posteriores a esta, entrevistas en profundidad a algunos de los actores del segmento en el país, e información sobre el tema publicada en medios de comunicación. A partir de la triangulación de estos datos se concluye que, en tanto el sector tiene las mismas problemáticas y criterios de evaluación de cualquier empresa, le son aplicables los mismos criterios de perdurabilidad.

Productivity growth in electric energy retail in Colombia. A bootstrapped malmquist indices approach

This paper offers a productivity growth estimate for electric energy commercialization firms in Colombia, using a non-parametric Malmquist bootstrap methodology. The estimation and methodology serve two main purposes. First, in Colombia Commercialization firms are subject to a price-cap regulation scheme, a non-common arrangement in the international experience for this part of the industry. Therefore the paper’s result suggest an estimate of the productivity factor to be used by the regulator, not only in Colombia but in other countries where commercialization is a growing part of the industry (renewable energy, for instance). Second, because of poor data collection from regulators and firms themselves, regulation based on a single estimation of productivity seems inappropriate and error-prone. The nonparametric Malmquist bootstrap estimation allows an assessment of the result in contrast to a single one estimation. This would open an opportunity for the regulator to adopt a narrower and more accurate productivity estimation or override an implausible result and impose a productivity factor in the price-cap to foster the development of the industry.

Propuesta de mejoramiento de la política de inventarios de la empresa Wholesale and Retail Place LLC

Wholesale and Retail place LLC, es una empresa que nace en el año 2012 en la ciudad de Carteret, Nueva Jersey dedicada a la comercialización y distribución de ropa para mujer colombiana en Estados Unidos. De esta manera, la problemática abordada en este proyecto será la influencia de la política de inventarios en el desempeño de la empresa. A partir de esto, se plantea realizar un mejoramiento de la política de gestión de inventarios, recurso que procure cambiar el modelo operativo de negocio mediante un enfoque a la transición, desde una pequeña hasta una mediana empresa, con énfasis en la perdurabilidad y sostenibilidad de la compañía.

SPARTIAN: Propuesta de mejoramiento de la gestión comercial de la empresa Wholesale and Retail Place LLC

El propósito básico de este proyecto es optimizar el proceso de ventas de la empresa internacional Wholesale and Retail Place LLC a través de una solución tecnológica. Para esto, se busca diagnosticar los procesos de gestión comercial de la empresa a través de indicadores que permitan medir su situación actual, con el propósito de implementar una aplicación móvil que se articule con la fuerza comercial que apoya el proceso de ventas, y se genere un impacto positivo en los indicadores formulados después de la aplicación de la herramienta móvil.

The potential for high performance design adoption in retail property portfolios

Growing legislative pressures and increasing stakeholder awareness of environmental issues are pushing the property market to consider high-performance, low-impact retail buildings. The office sector is relatively advanced in its apparent appreciation of such buildings; however, the retail sector is slow to recognize these benefits. In exploring the business case for high-performance design adoption in the retail sector, this paper examines the overlaps between office and retail sector benefits and considers the potential benefits peculiar to retailers. Barriers to high-performance design adoption are then addressed through case research, interviews with key representatives from the retail property market and a questionnaire survey of FTSE listed retail company property departments. The paper concludes that information gaps are a significant hindrance to high-performance property development and that they can be reduced, to some extent, by the forthcoming introduction of the BREEAM Retail environmental assessment tool. Copyright © 2003 John Wiley & Sons, Ltd and ERP Environment.

Effect of intensive vs. free range production on the fat and fatty acid composition of whole birds and edible portions of retail chickens in the UK

The primary objective was to compare the fat and fatty acid contents of cooked retail chickens from intensive and free range systems. Total fat comprised approximately 14, 2.5, 8, 9 and 15 g/100 g cooked weight in whole birds, skinless breast, breast with skin, skinless leg and leg meat with skin, respectively, with no effect of intensive compared with free range systems. Free range breast and leg meat contained significantly less polyunsaturated fatty acids (n-6 and n-3) than did those from intensive rearing and had a consistently higher n-6/n-3 ratio (6.0 vs. 7.9). Generally, the concentrations of long chain n-3 fatty acids were considerably lower than those reported in earlier research studies. Overall, there was no evidence that meat from free range chickens had a fatty acid profile that would be classified as healthier than that from intensively reared birds and indeed, in some aspects, the opposite was the case. (C) 2011 Elsevier Ltd. All rights reserved.

The 'Shatton and Windup' Affair: Beckett's dealings with the firm of Chatto & Windus, 'Wholesale, Retail and for Exportation'

This essay looks in detail at the brief history of Samuel Beckett's relations with Charles Prentice and the publishing firm of Chatto & Windus. It examines the fate of two of Beckett's early publications - his essay on Proust in the Dolphin Books and his volume of short stories More Pricks than Kicks - against the backdrop of the cultural, ideological and economic context of publishing in the 1930s.