Border Patrol in the Borderless World: Negotiating Intercultural Internet Discussion

Public Internet discussion forums appear to offer limitless opportunities for communication across linguistic, geographical and cultural borders. Closer inspection, however, reveals that cordial intercultural exchanges are far from widespread in this genre. And yet, such forums have a great deal to offer the independent language learner in terms of ease of access, potential for meaningful language practice and feedback, and exposure to different cultural conventions. This paper explores obstacles to the participation of advanced language learners in public forums of this kind through an examination of the speaking positions most readily available to the non-native speaker. A case study of sustained intercultural interaction on a public discussion thread suggests an alternative to these. Here a core of Francophone and Anglophone participants manage to negotiate an intercultural identity in order to pursue their communicative goals. The paper traces the way in which participants shift footing to regulate insider and outsider status on the forum and draws conclusions regarding the conditions for successful intercultural exchange in this genre

The journey towards cultural competence

Graduates increasingly need to operate across national and cultural boundaries. This paper discusses the need to ensure that all students are equipped to operate within complex and diverse multicultural environments. The work builds on three earlier studies. Using these, the author has created a new theoretical framework and designed an intervention which aimed to increase diverse students' awareness of intercultural differences and their ability to function effectively in multicultural learning (and thus work) environments. The paper evaluates this highly innovative training. It concludes that it was effective in making a wide range of students aware of issues around cultural difference and competence. The training significantly changed the outlook of students who took part in it. Whilst the framework was robust, effective, and generalisable to other contexts, there are a number of issues which will be addressed in the re-running the programme.

The journey towards cultural competence: first interventions

Graduates worldwide are increasingly entering a global workplace which will require them to operate across national and cultural boundaries. This paper discusses the need to ensure that all students are equipped to work within this increasingly complex multi-cultural environment. It examines the issues which occur in preparing students within a UK Higher Education environment so that they are able to operate effectively within the international work situations in which they find themselves. This research builds on earlier research, which found that the effectiveness of an individual to work across cultural boundaries, in terms of work and communication, was increased by the number of international or intercultural experiences that a person has. Using this as a premise, an intervention was designed which aimed to increase students’ awareness of intercultural differences and their ability to function effectively in multicultural groups. This paper analyses the effectiveness of this highly innovative training intervention. It concludes that it was an effective way of making students aware of some of the issues around cultural competence is groups. In fact, the training was seen as most effective by students in addressing issues round group dynamics. The training obviously changed the outlook of a number students who took part it. There are, however, a number of issues which need to be addressed the re-running the training. These are notably, at what time in a student’s academic career such intervention is given, its integration into the curriculum and managing of student expectations.

Is gender a factor in perceived prison officer competence?

Background The introduction of women officers into HM Prison Service raised questions regarding women's ability to perform what had traditionally been a male role. Existing research is inconclusive as to whether female prison officers are as competent as male prison officers, and whether there are gender differences in job performance. This study examined prisoners' perceptions of male and female prison officers' performance. Hypotheses The hypotheses were that overall competence and professionalism ratings would not differ for men and women officers, but that there would be differences in how men and women were perceived to perform their roles. Women were expected to be rated as more communicative, more empathic and less disciplining. Method The Prison Officer Competency Rating Scale (PORS) was designed for this study. Ratings on the PORS for male and female officers were given by 57 adult male prisoners. Results There was no significant difference in prisoners' ratings of overall competence of men and women officers. Of the PORS subscales, there were no gender differences in Discipline and Control, Communication or Empathy, but there was a significant difference in Professionalism, where prisoners rated women as more professional. Conclusion The failure to find any differences between men and women in overall job competence, or on communication, empathy and discipline, as perceived by prisoners, suggests that men and women may be performing their jobs similarly in many respects. Women were rated as more professional, and items contributing to this scale related to respecting privacy and keeping calm in difficult situations, where there may be inherent gender biases. Copyright © 2005 Whurr Publishers Ltd.

Intercultural intertextuality as a translation phenomenon

Texts as communicative occurrences are characterised by their interdependence on other texts, either of the same genre or of a different genre. This characteristic feature is known as intertextuality (or discursivity). The relationship can either be to texts originating in the same language and culture, or to texts originating in another language and culture. This paper comments on the discourse phenomenon of 'intercultural intertextuality' from the point of view of translation (studies). It illustrates strategies employed in the original texts for referring to the source language/culture. Subsequently, the paper explores the translation strategies used in authentic target texts in dealing with the phenomenon of intercultural intertextuality. A variety of political speeches (mainly of the language pair English and German) are used as illustrative examples.

Journey towards cultural competence:developing university teachers

Purpose - This paper examines the importance of intercultural training for lecturers; describes innovative training to address this, based on a new theoretical framework; and evaluates training and framework. Background - UK HE is becoming increasing internationally diverse. The UK HEI population is also very multicultural. The proportion of lecturers who come from outside the UK has risen. It is, therefore, important that students develop intercultural awareness. One way of doing this is to work with students. A more sustainable approach focusses training on lecturers who will embed cultural awareness into their practice. Method - This paper sets out a theoretical framework which underpins training developed for lecturers as part of a Postgraduate Certificate. The paper describes the training and evaluates the effectiveness of this. Findings and results - Findings show that participants were apprehensive about the training. Afterwards they expressed surprise at the participative approach, but were pleased with outcomes. They enjoyed the exercises and the training appeared to have opened up their outlook. They praised the freedom to share thoughts with others. Conclusions - Findings show that participants learnt intercultural skills to use in class. This was due to the design. The nature of the training encouraged reflection on cultural diversity and participants attested to the effects this would have on their teaching. These results replicate other studies Implications - The implications are immediate in the design of intercultural training in different contexts. It has already been used to design innovative training for students and managers. In both cases the same far-reaching results were achieved.

Kultúraközi szolgáltatásélmények vizsgálata a megalapozott elmélet módszerével (Examination of the intercultural service experiences with grounded theory method)

A cikk fókuszában az interkulturális szolgáltatással való találkozás áll. A téma jelentősége kétségen kívül áll, hiszen a szolgáltatások egyre növekvő térhódítása, valamint a globalizáció terjedése fontossá teszi annak ismeretét, hogy a különböző nemzeti kultúrából érkező szolgáltató és fogyasztó számára hogyan érhető el a legfőbb cél, az elégedettség. A szerzők jelen kutatásukban annak megértését helyezték a középpontba, hogy melyek azok a tényezők, amelyek befolyásolják a felek erőfeszítéseit a találkozás során fellépő problémák megoldásában. Kutatásuk során mélyinterjúkat folytattak mind a szolgáltatói, mind a fogyasztói oldallal, majd a megalapozott elmélet (grounded theory) konstruktivista irányzatának segítségével elemezték ezen interjúkat, és azonosították azokat a tényezőket, amelyek fontossá válhatnak egy kultúraközi szolgáltatásélmény során. A kutatás eredményei rámutatnak, hogy melyek azok a kommunikációs és kulturális korlátok, amelyek problémát okozhatnak, s hogy az e problémák megoldására tett erőfeszítések visszavezethetők az interakció résztvevőinek személyes jellemzőire, tapasztalataira, kulturális nyitottságára és ismereteire. A kutatás eredményeinek egyik fontos menedzseri következtetése, hogy a szállodákban a probléma jelentősége ellenére nem helyeznek elegendő hangsúlyt a kommunikációs és kulturális korlátok leküzdésére irányuló képzésekre, tréningekre. _____ This paper presents an attempt to analyse the possible solutions to problems that can occur during intercultural service encounters (ICSE). Using grounded theory the authors provide a theoretical framework that identifies the factors that lead to ICSE barriers. Based on in-depth interviews with service providers and clients they have defined the relevant characteristics that influence intercultural competence. Intercultural competence with communication and cultural differences lead to problems during ICSE that can be handled by both parties: the service provider and the client, as well. An important finding is that service companies should provide adequate training that concentrates not only on the cultural knowledge but it should create capability in understanding and adapting to cultural differences.

Introducing Intercultural Communication into the Teaching of Translation

This article examines how the teaching of translation at university level can come to include the systematic development of intercultural skills. It will do this initially by presenting the methodology and outcomes of a European Union funded project entitled ‘Promoting Intercultural Competence in Translators’. The precise aims, context, participants, timing and working methodology of the project will be clearly outlined. This will be followed by an explanation of key theoretical principles which underlay the project and which were embodied in a ‘good practice guide’ at its conclusion. The project produced three key outputs freely available on the project website aimed to help university lecturers in Translation to enhance the development of students’ intercultural skills – a ‘curriculum framework’ (syllabus), teaching materials and assessment materials, for each of which the theoretical/pedagogical underpinning will be explained and examples provided. The article will conclude with an extended reflective section examining some of the limits of the project, areas in which it could be further developed or adapted to context, finishing with an indication of areas in which further research is needed.

Language Teaching Methodologies, Intercultural Awareness and Autonomous Learning

This paper will examine familiar reasons for including the teaching of intercultural competence within Language Teaching before adding some less familiar ones. It will focus in particular on the question of how far intercultural competence can be learned when students are formally studying languages and how far such competence needs to be acquired autono-mously. It will though also ask to what extent being initiated to the very varied facets of in-tercultural competence during formal language study plays an important role in allowing ef-fective autonomous acquisition to take place. The paper will conclude that a significant part of the intercultural development that students need to undertake if they are to be able to communicate effectively in a foreign language must happen autonomously, but that it is, nonetheless, vital that language courses at least sow the seeds of intercultural learning in ways that will facilitate autonomous learning. As such, language courses, if they are genuinely to meet student needs, should incorporate elements of intercultural training. The paper also concludes by outlining the type of empirical research that would need to be carried out for these claims to be fully substantiated.

Cooperative or collaborative learning: Is there a difference in university students’ perceptions?

The hypothesis that the same educational objective, raised as cooperative or collaborative learning in university teaching does not affect students’ perceptions of the learning model, leads this study. It analyses the reflections of two students groups of engineering that shared the same educational goals implemented through two different methodological active learning strategies: Simulation as cooperative learning strategy and Problem-based Learning as a collaborative one. The different number of participants per group (eighty-five and sixty-five, respectively) as well as the use of two active learning strategies, either collaborative or cooperative, did not show differences in the results from a qualitative perspective.

Who is in charge? An L2 Discourse Intonation Study on Four Prosodic Parameters to Exert the Pragmatic Function of Dominance and Control in the Context of L2 Non-specialist Public Speaking

This paper reports the findings from a study of the learning of English intonation by Spanish speakers within the discourse mode of L2 oral presentation. The purpose of this experiment is, firstly, to compare four prosodic parameters before and after an L2 discourse intonation training programme and, secondly, to confirm whether subjects, after the aforementioned L2 discourse intonation training, are able to match the form of these four prosodic parameters to the discourse-pragmatic function of dominance and control. The study designed the instructions and tasks to create the oral and written corpora and Brazil’s Pronunciation for Advanced Learners of English was adapted for the pedagogical aims of the present study. The learners’ pre- and post-tasks were acoustically analysed and a pre / post- questionnaire design was applied to interpret the acoustic analysis. Results indicate most of the subjects acquired a wider choice of the four prosodic parameters partly due to the prosodically-annotated transcripts that were developed throughout the L2 discourse intonation course. Conversely, qualitative and quantitative data reveal most subjects failed to match the forms to their appropriate pragmatic functions to express dominance and control in an L2 oral presentation.

Educação intercultural no 1º Ciclo do Ensino Básico: parcerias envolvendo a escola e a comunidade

Este estudo tem como finalidade compreender o processo de constituição de uma parceria educativa envolvendo escolas do 1.º Ciclo do Ensino Básico e outras instituições da comunidade para a promoção da educação intercultural e analisar a influência do trabalho desenvolvido por essa parceria nas práticas, atitudes, competências e conhecimentos de todos os participantes. Situa-se, por um lado, num entendimento de educação intercultural enquanto abordagem educativa fundamental para todos os alunos, assente na valorização da diversidade e na promoção de atitudes e competências de relacionamento interpessoal (como o respeito e a solidariedade), tendo em vista a formação de cidadãos responsáveis e participativos na construção de sociedades mais justas e coesas. Por outro, justifica o potencial das parcerias educativas para o desenvolvimento pessoal, profissional e institucional dos parceiros, assim como para o desenvolvimento da competência intercultural de todos os participantes (parceiros, alunos e comunidade envolvente). O desenho investigativo delineado, de natureza predominantemente qualitativa, encontra-se na interseção de três métodos investigativos: estudo de caso, estudo etnográfico e investigação-ação. Num primeiro momento (ano letivo 2008/2009) efetuou-se um estudo exploratório que visou conhecer as práticas de educação intercultural e de trabalho em parceria de professores a lecionar em escolas do 1.º CEB do concelho de Aveiro. O objetivo deste estudo era reunir sugestões de atividades e de instituições a contactar para a constituição de um grupo de parceiros com vista ao desenvolvimento posterior de um projeto sobre educação intercultural. Os dados recolhidos por meio da aplicação de um inquérito por questionário a 228 professores do 1º CEB do distrito de Aveiro (dos quais 114 foram respondidos) permitiram concluir que as práticas educativas a este nível, e no contexto em causa, são ainda escassas ou pouco divulgadas. Passou-se, então, à constituição de um grupo de parceiros educativos que contou com um total de 13 elementos: a investigadora, enquanto parceira representante da Universidade de Aveiro, seis professoras do 1.º CEB, duas professoras de Música das Atividades de Enriquecimento Curricular, um representante de uma associação de imigrantes, um representante de uma associação cultural, um representante de uma CERCI e um representante da Câmara e Biblioteca Municipal. Ao longo do ano escolar 2010/2011, o grupo de parceiros desenvolveu colaborativamente um projeto de intervenção sobre educação intercultural para alunos do 1.º CEB. Este projeto proporcionou-lhes momentos de formação sobre educação intercultural e jogos colaborativos e permitiu-lhes partilhar as suas dúvidas e experiências relativas à temática em causa, propor estratégias e metodologias e disponibilizar recursos para a conceção e implementação das atividades. Os dados foram recolhidos em diferentes momentos: antes de se dar início ao projeto de intervenção, efetuou-se uma entrevista inicial a cada um dos parceiros; durante o decorrer do projeto realizou-se um focus group e registaram-se em formato áudio todas as sessões de trabalho entre os parceiros; após a conclusão do projeto de intervenção, teve lugar uma nova entrevista individual a cada um deles. Estes dados foram transcritos e analisados de acordo com a técnica de análise de conteúdo. Para além disso, todos os documentos elaborados pela investigadora durante a gestão da parceria, os portfólios das professoras participantes e os registos fotográficos das atividades implementadas constituíram-se como dados secundários. Os resultados mostraram que a participação neste projeto: i) conduziu a que ocorresse uma alteração das representações dos parceiros sobre interculturalidade e educação intercultural; ii) permitiu a todos os participantes (parceiros, alunos e comunidade) desenvolverem a sua competência intercultural; iii) proporcionou situações de trabalho colaborativo que contribuíram para o desenvolvimento pessoal, profissional e institucional de todos os parceiros; iv) motivou os parceiros a darem continuidade ao trabalho aqui desenvolvido. Este estudo permitiu, ainda, refletir sobre a importância da formação de formadores em educação intercultural e da necessidade de sensibilização para o desenvolvimento de trabalho colaborativo entre escola, comunidade e investigadores académicos.

O contributo de materiais autênticos para o ensino da competência sociocultural nas aulas de espanhol língua estrangeira

O presente Relatório Final visa aferir a importância que os materiais autênticos podem proporcionar ao ensino da competência sociocultural nas aulas de Espanhol Língua Estrangeira (ELE), contrariando a visão da abordagem cultural no ensino de línguas estrangeiras como mais uma tarefa. O objetivo primordial é estreitar laços entre língua e cultura, explorando as potencialidades dos materiais autênticos. Propõe-se, desta forma, a realização de fichas de trabalho apoiadas nestes materiais, com o intuito de motivar os alunos para a aprendizagem da língua espanhola, associando, sempre, idioma, cultura e comunicação, dado que a competência sociocultural compreende conhecimentos que nos permitem utilizar uma Língua Estrangeira (LE) de modo eficaz e adequado, em diferentes atos comunicativos em que o falante possa estar envolvido, por forma a evitar prováveis situações constrangedoras.

Communicative and psycholinguistic abilities in children with phenylketonuria and congenital hypothyroidism

The Neonatal Screening for Inborn Errors of Metabolism of the Association of Parents and Friends of Special Needs Individuals (APAE) - Bauru, Brazil, was implanted and accredited by the Brazilian Ministry of Health in 1998. It covers about 286 cities of the Bauru region and 420 collection spots. Their activities include screening, diagnosis, treatment and assistance to congenital hypothyroidism (CH) and phenylketonuria (PKU), among others. In 2005, a partnership was established with the Department of Speech-Language Pathology and Audiology, Bauru School of Dentistry, University of São Paulo, Bauru, seeking to characterize and to follow, by means of research studies, the development of the communicative abilities of children with CH and PKU. OBJECTIVE: The aim of this study was to describe communicative and psycholinguistic abilities in children with CH and PKU. MATERIALS AND METHODS: Sixty-eight children (25 children aged 1 to 120 months with PKU and 43 children aged 1 to 60 months with CH) participated in the study. The handbooks were analyzed and different instruments were applied (Observation of Communication Behavior, Early Language Milestone Scale, Peabody Picture Vocabulary Test, Gesell & Amatruda's Behavioral Development Scale, Portage Operation Inventory, Language Development Evaluation Scale, Denver Developmental Screening Test, ABFW Child Language Test-phonology and Illinois Test of Psycholinguistic Abilities), according to the children's age group and developmental level. RESULTS: It was observed that the children with PKU and CH at risk for alterations in their developmental abilities (motor, cognitive, linguistic, adaptive and personal-social), mainly in the first years of life. Alterations in the psycholinguistic abilities were also found, mainly after the preschool age. Attention deficits, language and cognitive alterations were more often observed in children with CH, while attention deficits with hyperactivity and alterations in the personal-social, language and motor adaptive abilities were more frequent in children with PKU. CONCLUSION: CH and PKU can cause communicative and psycholinguistic alterations that compromise the communication and affect the social integration and learning of these individuals, proving the need of having these abilities assisted by a speech and language pathologist.