Arquivo Regional da Madeira – Implementação e desenvolvimento de projectos educativos e culturais: um estudo de caso

Pretendemos, com este estudo, ajudar a clarificar junto da Comunidade Arquivística o conceito, metodologia e finalidades do Serviço Educativo em Arquivo. Recorremos ao exemplo de países como a França, Brasil e Espanha, com casos de sucesso na dinamização de actividades educativas e culturais nos seus Arquivos. Posteriormente, apresentamos um Estudo de Caso sobre a implementação do Serviço Educativo no Arquivo Regional da Madeira, em 2005. Esperamos, a partir da avaliação da experiência efectuada, contribuir com uma perspectiva útil a outras Instituições que pretendam iniciar um projecto desta natureza.

Fatores de longevidade do programa Central do Cidadão no Rio Grande do Norte

The public management reform in Brazil, since 1995, provoked new experiences in public administration. Among the new models of public service the one-stop shopping has distinguished and was adopted at Rio Grande do Norte with the Citizens Center Program. The one-stop shopping assembles in the same place many public services with appropriate structure, enabled human resources and citizens focus processes. The goal of this research was understand how citizens focus processes help to explain Citizens Center Program s longevity. It was made a case study and the research tools were applied with Citizen Center Programs workers and citizen-users at South Unit of Citizen Center Program placed at Via Direta Mall, Natal. The major contributions for Citizen Center Program s longevity were imputed to Basic Operation Processes. The most spoken features in Citizen Center Program mentioned were quality, efficiency, celerity e personal appearance, what demonstrate concern and care with citizen-users. Worker s personal appearance, accommodation, celerity, politeness and attending capacity planning were high evaluated by citizen-users revealing the wisely choice of use a large quality concept and citizenship concept in public administration. Citizen-users also pointed the necessity of refine and enlarge the communication ways that form an essential mechanism to public citizen focus administration. Not ignoring the policy aspect citizen focus processes were noticed like especial management actions that make easier citizen s activities and public service access, what generate satisfaction to citizen-users. It s possible to conclude that the high level approving evaluation of Citizen Center Program consolidates it an especial public policy that serves citizen s necessities e create appropriate legitimacy conditions of the public policy making harder the choice of ending the policy even in more fragile moments strongly contributing for its longevity

Implementação da política de assistência social em Mossoró/RN : uma avaliação a partir dos centros de referência da assistência social

The current National Policy for Social Assistance (PNAS) is the instrument that regulates the organization and procedures of social-welfare actions. Developed and approved in 2004 since the Unified Social Assistance System (ITS) was crated in 2003, it reaffirms the democratic principles of the Social Assistance Organic Law (LOAS) focusing on the universalization of social rights and equality of rights when accessing the social-welfare system. In the SUAS point of view, the PNAS highlights the information, monitoring and evaluation fields for being the best way to assure the regulation, organization and control by the Federal Government paying attention to the principles of decentralization and participation. This political-institutional rearrangement occurs through the pact among all the three federal entities. The pact deals with the implementation of the task. It says that it has to be shared between the federal autonomous entities, established by dividing responsibilities. To the cities, considered as the smallest territorial unit of the federation and closer to the population, was given the primary responsibility, which is to feed and maintain the database of SUAS NETWORK and identify families living in situations of social vulnerability. In addition to these responsibilities, the cities that have full autonomy in the management of their actions, have the responsibility to organize the basic social protection and the special social protection, that using the Center of Social Assistance Reference (CRAS) and the Center of Specialized Social Assistance Reference (CREAS), are responsible for the provision of programs, projects and services that strengthen the family and community; that promote people who are able to enjoy the benefits of the Continuing benefit of Provisions (BPC) and transfer of incomes; that hold the infringed rights on its territory; that maximize the protective role of families and strengthen its users organization. In Mossoró/RN, city classified as autonomous in the social assistance management, has five units of CRAS that, for being public utilities, are considered the main units of basic social protection, since they are responsible for the connection between the other institutions that compose the network of local social protection. Also known as Family House, the CRAS, among other programs and services, offers the Integral Attention to Families Program (PAIF), Juvenile ProJovem Program, socio-educational coexistence services programs, as well as sending people to other public policies and social-welfare services network, provides information, among others. In this large field, social workers are highlighted as keys to implement the policy of social assistance within the city, followed by psychologists and educators. They should be effective public employees, as a solution to ensure that the provision of the services are to be continued, provided to the population living around the units. However, what we can find here is inattention to the standard rules of social assistance, which not only undermines the quality of programs and services, but also the consolidation of policy on welfare as public policy of social rights

A reestruturação produtiva e as novas formas de organização do trabalho: a experiência do transporte alternativo no município de Belém/PA

The study made in this thesis analyzes the new form of work organization at the urban collective transportation sector, so called Altemative Transportation which is a new form of public transportation that appears in the Brazilian urban context by the mid ninety' s, this work is made by independent or sub-contracted workers, usually organized in cooperatives . It reflects the investigation of new forms of precarious work, unformal which has been expanding in the urban transportation sector. Thus, discusses non regulation of the services sector problem the ways of survival of exc1uded workers from the formal work market mainly afier the capital productive restructure. It has as privileged area of investigation, the sector policy of urban transportation that make field of the main nets of political articulations that define the dynamic of the urban space. It is known that the urban collective transportation allows the access to the production, circulation and general consumption being necessary to the mobility of the resident population, mainly to those with low purchasing capacity. It becomes a field of empirical investigation at the Belem municipal, located at the Amazonic region - north Brazil. The main points dealed on this research start from concrete relations from the daily life of workers that deve1op their activity on the altemative transport mediated with theoretical references needed for understanding and interpretation of the studied reality. The investigation strategies were built from the abstract (theorical knowledge produced for the reality analyze) in concrete by the investigation quantitative-qualitative from this area of urban policy, making up possible the formation of a references chart to the analyses of the studied subject. Rescue his historicity, from characterization of the urban space of the metropolitan region of Belem passing true the forms of organization and urban services performances while essential production and reproduction element of the social relations. Identifies the main individuals that historically have been participating in the construction of the municipality transport policy and the ways of expression of the local political strength relations. Outstand the State paper on the net of established relations near the local power, as well as outstand the importance of social sciences in the understanding of urban policies in the transportation area, trying to bring input to the academicals -scientific debate .The above e1ected and mentioned points in this study are crucial for a critical reflection of the transportation policies. That relation is not given, but historically built at the power relation chart that makes up this unique area of the urban policies

Defensoria pública e sua legitimidade à tutela jurídica dos direitos humanos

The realization of human rights is a prerequisite to the development of peoples, this requires legal mechanisms and techniques to its consistent and effective promotion, protection and fulfillment. So, agree that there is an institution or public agency created for the purpose of protecting those who suffer most in the face of human rights violations: the needy. In Brazil, among other institutions and public agencies, the responsibility of the Public Defender to promote the protection of human rights. The constitutional system recognizes the institution in its essence the role of the state court, whose duty is to provide guidance and legal defense of the needy. The legal system as a whole sufraga the relevance of the Ombudsman as a mainspring of human rights. In the prison system, with the ultimate regulatory changes, such as Law 12.313 of 2010 which introduced changes to the Law 7.210 of 1984, the institution must ensure the correct and humane enforcement of sentences and the security measures pertaining to the needy. With the Complementary Law 132 of 2009, to systematize other duties of the Public Defender, highlighting their contribution to the movement of access to justice. Within the OAS, to adopt Resolution 2656, 2011, characterizing, with ruler and compass, the relevance of the Ombudsman access to justice and protection of human rights. In this step, the present study concerns the role of Defender in the legal protection of human rights, through monographic and deductive methods, as there remains a technical and theoretical connection between these two points themed legal phenomenon, since the rights humans, especially after the second half of the twentieth century, form the basis of the legal system of the major Western nations in the world. This led, therefore, the emergence of technical and legal institutions aimed at realizing human rights. This applies to the Defender. Access to justice and public service provision of legal assistance are human rights, therefore, essential to humans and necessary for social inclusion. Countries such as Brazil, marked by social inequality, depend on the structuring of institutions like the Defender, designed to promote citizenship to the Brazilian people

Utilização do Balanced Scorecard na gestão pública : um estudo de caso na Polícia Militar do Estado do Rio Grande do Norte

This dissertation deals with the use of the Balanced Scorecard (BSC) in the Military Police of Rio Grande do Norte (PMRN), an organization of service delivery in the area of public safety. For this purpose we sought refuge in the company's own documents, which presented the mission, vision and strategic objectives, which are items essential to the development of the instrument and its prospects. With the general objective of developing the BSC to PMRN, fitting into the methodology in a single case study, that from the desk study and according to their development, we established the classification of goals to the generic models and the BSC then adjusted according to public understanding of the corporation presented by professionals in the process of collection and in-depth interviews. Thus emerged the strategy map PMRN, based on the presentation of the causes and effects between the strategic objectives of each perspective, the value proposition to customers, internal processes needed to meet this value proposition and intangible assets, which are the basis to execute these processes

Egressos na avaliação da qualidade de um curso: o caso da Engenharia de Produção da UFRN

This thesis aims at analyzing the perspective of graduates perceived quality of an undergraduate course in order to contribute to continuous improvement. In order to achieve the proposed objectives, we performed a literature search, seeking together the work surrounding this issue, with the intent to update the concepts discussed today on the subject studied, they are: quality management, quality in higher education institutions and the system national assessment of higher education - Sinaes. The methodology is characterized as a case study, quantitative, and the object of study is composed of students who graduated from Production Engineering, Federal University of Rio Grande do Norte, which includes students who graduated from 2002 to 2010; data collection was done through the survey instrument, questionnaire, available online through SurveyMonkey interface, data analysis was done by means of descriptive statistics and multivariate analysis, including factor analysis. The proposed survey instrument consists of questions nineteen and twenty statements that address the central theme of this dissertation. The results show the identification of four latent factors (obtained by exploratory factor analysis), through two perspectives, the analysis of perception and importance, the results were similar in terms of the variable factors. The first factor was related to the support given to students, a factor known to support two extra class, the third factor related aspects of the library, and finalizing the evaluation and approached a factor of 4 facilities. Through research it was concluded that this study presents several points to be improved by the management team, and recommended to continue to evaluate the perceptions of graduates, seeking continuous improvement in service delivery by the university

PERFIS ESTRATÉGICOS E PERCEPÇÃO DA QUALIDADE: um estudo nos restaurantes da rota turística de Natal-RN

This work is a study of strategic management of catering establishments in the tourist route from Natal, through the study of the strategic profile of the manager and the level of satisfaction with the quality of services offered. Identifies the strategic profile prevalent in the studied sector, measures the level of customer satisfaction with services and associate the two constructs to distinguish the services of strategic profile. Uses population of 33 restaurants, built for convenience, from a list composed establishments associated with the Brazilian Association of Bars and Restaurants - ABRASEL, Veja magazine Christmas food and drink 2011/2012 and information from the natives. It presents statistical methodology used for descriptive bivariate analysis complemented by quantitative data. The quantitative characteristics of the population shows non-normality checked by the Shapiro-Wilks. Used the Kruskal-Wallis test for the realization of the association of variables and the Mann-Whitney test to perform post-test. It shows the strategic profile prevalent in the sector of restoration in Natal is the analyzer, although other types were detected. Notes that the level of satisfaction with the quality of service is getting a high score approximately 5 points in a 6-point Likert scale. Demonstrates that the client can tell the quality of services between the different strategic profiles. Identifies distinction between services provided by prospector profile compared to other profiles, indicating the size as the tangible aspects that presents noticeable difference. Certifies that these variables affect the environment of the restaurant in the building of strategic profile and reflect on the service provided. Concludes that the quality of services provided by catering establishments is influenced by the type of establishment and strategic profile of the study of this relation to establishments offering development opportunities and improving the quality of their services

O impacto dos custos não-gerenciáveis na determinação das tarifas de energia elétrica: um estudo nas companhias distribuidoras do nordeste que tiveram revisão tarifária nos exercícios de 2003 e 2004

This work presents results derived from a study related to impact on non-controllable costs in the determination of energy taxes. This is done analyzing tax review practiced by concessionaries responsible for the distribution of electrical energy located in the Northeastern Region of Brazil, between 2003 and 2004. This Region was chosen as a study area due to the researcher s expectation in congregating companies that deliver services to markets that have similar social-economical profiles. A brief explanation related to the restructuring of the electrical sector in Brazil is presented, pointing out that there was privatization of the great majority of these companies. The study also points out the definition of regulating rules in service delivery process. The components of taxes that are practiced by these companies aimed at final consumers, as well as the market as a whole and the revision process that is executed by Agência Nacional de Energia Elétrica ANEEL for the definition of these taxes are demonstrated in the research. A brief historical of the concessionaires that were focus of the research is presented, totaling five companies. Some data used by ANEEL in the tax review process was analyzed as well as data on components of approved taxes. It is concluded that as a media 47, 49% of the components of taxes in the researched companies correspond to the non-controllable costs. These is done considering previous classification by ANEEL in the tax review process. Although, if it is considered that these companies since 2006, by the means of participation in energy auctions are able to negotiate energy prices for their own needs, it is concluded that these concession contracts guarantee the delivery of the service to the costumer in the total tribute. The percentage of non-controllable costs is 16, 27% average of the tax. This means, amongst other information, that the government has a great deal of responsibility in the formation of price practiced by these companies and its target markets

Relação entre perdas dentárias e queixas de mastigação, deglutição e fala em indivíduos adultos

OBJETIVO: investigar se as perdas dentárias em indivíduos adultos apresentam relação com as queixas de fala, mastigação e deglutição. MÉTODOS: participaram deste estudo 50 indivíduos adultos, trabalhadores de uma Avícola, do município de Bariri (SP), com faixa etária entre 18 e 52 anos. Os participantes selecionados foram submetidos à avaliação odontológica por um cirurgião-dentista e à entrevista fonoaudiológica, por duas fonoaudiólogas, em um consultório do município que mantém contrato de prestação de serviço com a Avícola. Para análise dos resultados, foram comparados os indivíduos com e sem perda dos elementos dentários, denominados de grupo experimental (GE) e grupo controle (GC), respectivamente, a partir da aplicação do teste Qui-Quadrado. RESULTADOS: os resultados revelaram maior ocorrência de mastigação unilateral no GE. Queixas quanto à dificuldade e dor na mastigação estiveram presentes apenas no GE, com diferença estatisticamente significante entre os grupos (p<0,05). O tempo de deglutição mostrou-se inadequado para a maioria dos indivíduos em ambos os grupos. A maioria dos indivíduos do GC mencionou utilizar algum tipo de líquido para facilitar a deglutição. Nenhum indivíduo mencionou queixas de fala. CONCLUSÃO: os achados revelaram que a ausência de elementos dentários em indivíduos adultos apresentou relação apenas entre dificuldade e dor durante a mastigação.

O público e o privado nas universidades públicas: análise da fundação de apoio privada FADESP no gerenciamento dos recursos para a UFPA (2004 a 2008)

Este estudo tem como objetivo central analisar a parceria entre o público e o privado, estabelecida entre as universidades federais e as fundações de apoio privadas (FAP), no gerenciamento de recursos para a instituição apoiada, tendo como caso a relação entre a Universidade Federal do Pará (UFPA) e a Fundação de Amparo e Desenvolvimento da Pesquisa (FADESP), no período de 2004 a 2008, analisadas a partir dos relatórios de prestação de contas e documentos institucionais. Para compreender a realidade como resultado de processos históricos das relações humanas, partiu-se da premissa de que o esgotamento do modelo de gestão das universidades públicas no Brasil, financiadas exclusivamente com recursos do erário, acentuou-se a partir da década de 1990 com a Reforma do Estado no governo de Fernando Henrique Cardoso. Com a materialização das políticas de diminuição de recursos públicos introduziu a perspectiva de busca de vias alternativas de receitas para uma aparente manutenção das instituições públicas por entidades privadas como as FAP, políticas continuadas pelo governo de Luiz Inácio Lula da Silva. O estudo apontou que, apesar da introdução da lógica de mercado e da naturalização da parceria com o privado no interior das Instituições Federais de Ensino Superior (IFES), a relação entre público e privado é sustentada, essencialmente, com recursos públicos. Isso se reflete na expansão no número de FAP credenciadas junto às universidades federais, multiplicando-se em mais de 154% nos últimos 10 anos. Das 55 universidades públicas federais do Brasil, apenas cinco não possuem FAP credenciada, e as restantes apresentam 85 FAP gerenciando seus recursos. No caso da FADESP, no gerenciamento de recursos para a UFPA, abstraiu-se que: a) A FADESP atua há mais de 30 anos no interior da universidade e, embora seus relatórios de prestação de conta sejam apresentados de forma pública no conselho superior, isso se deu somente a partir de 2004 pela exigência do Decreto n° 5.204; b) Há ausência de observância da prestação de contas anual estabelecida pelo marco regulatório das FAP e o regimento da UFPA; c) Os Relatórios de Atividades são organizados diferentemente a cada ano, dificultando a compreensão dos mesmos por parte dos conselheiros da UFPA; d) A fundação apresenta no período investigado (2004-2008) um crescimento de 532,1% no volume de recursos gerenciados; e) Do total de recursos gerenciados pela fundação, em 2008, 94% representam recursos captados pela UFPA, especialmente por professores-pesquisadores, evidenciando uma nova identidade para a universidade pública, como produtora de conhecimento para valorização do capital, na qual a FAP é intermediadora dos processos administrativo-financeiros; t) O apoio real prestado pela fundação à UFPA, através da criação do Programa de Apoio (PROAP), é irrisório considerando o superávit da fundação que, em 2008, ultrapassou um milhão de reais; g) A FADESP atua com entendimento equivocado de Desenvolvimento Institucional, associando este como uma forma de prestação de serviço a outras instituições públicas e privadas, o que desvirtua a observância do marco regulatório das FAP e, por conseguinte, a missão institucional da UFPA.

Laboratório de Investigação de Paternidade FCFAr-UNESP: Histórico e Atualidades

The Laboratory of Investigation on Paternity - FCFAr-UNESP performs an outreach university activity according to 53, UNESP Resolution article 3 , published on November 3, 2004. This article is classified in Human Rights area involving community services, training highly qualified human resources and scientific development. This kind of service is performed with advanced technological resources and quality control similar to the international standard. in human identification by DNA research results are available . The laboratory offers a highly qualified service at a fair price, allowing the low-income population access to such tests.

Lei de responsabilidade educacional: direito fundamental à educação, regime jurídico administrativo e responsabilização dos agentes públicos

Pós-graduação em Educação - FCT

Dimensão aplicada na análise do comportamento

O presente estudo teve como objetivo examinar a lógica do uso do termo "aplicada" na Análise do Comportamento a partir de elementos identificados na literatura desta área e na linguagem cotidiana. As concepções de aplicação encontradas foram categorizadas em três grupos: a) aplicação enquanto prestação de serviço que leva a discussão para o continuum prestação de serviço X pesquisa, assemelhando-se à forma como o termo "aplicada" é utilizado na linguagem cotidiana, b) aplicação enquanto uma forma de pesquisa que revela uma revisão do conceito de aplicação na linguagem cotidiana e sua extensão para atividades científicas, direcionando a discussão para o continuum pesquisa básica x pesquisa aplicada e c) aplicação enquanto atividade simultânea de pesquisa e prestação de serviço que sinaliza o caráter complementar destas atividades. Portanto, existem tradições coexistentes na Análise do Comportamento que apoiam diferentes usos do termo "aplicada".

Adaptação do aparelho de amplificação sonora no SUS comparado com um modelo de adaptação compacto

In the present days it is critical to identify the factors that contribute to the quality of the audiologic care provided. The hearing aid fitting model proposed by the Brazilian Unified Health System (SUS) implies multidisciplinary care. This leads to some relevant and current questions. OBJECTIVE: To evaluate and compare the results of the hearing aid fitting model proposed by the SUS with a more compact and streamlined care. METHOD: We conducted a prospective longitudinal study with 174 participants randomly assigned to two groups: SUS Group and Streamline Group. For both groups we assessed key areas related to hearing aid fitting through the International Outcome Inventory for Hearing Aids (IOI-HA) questionnaire, in addition to evaluating the results of Speech Recognition Index (SRI) 3 and 9 months after fitting. RESULTS: Both groups had the same improvement related to the speech recognition after nine months of AASI use, and the IOI-HA didn't show any statically significant difference on three and nine months. CONCLUSION: The two strategies of care did not differ, from the clinical point of view, as regards the hearing aid fitting results obtained upon the evaluation of patients in the short and medium term, thus changes in the current model of care should be considered.