Aplicabilidade do Lean no setor bancário - estudo de caso

Mestrado em Contabilidade e Gestão de Instituições Financeiras

Towards a Generic Enterprise Systems Architecture Based on Cyber-Physical Systems Principles

Part 7: Cyber-Physical Systems

Babxel: búsqueda multilingüe

La Web 2.0 ha tenido un enorme éxito gracias a la posibilidad de una interacción dinámica por parte del usuario, ya no sólo a la hora de participar en elementos colaborativos, como puedan ser los foros, sino en compartir/añadir contenido a la Web. Dos ejemplos claros de este paradigma son YouTube y Flickr. El primero hospeda la mayor parte de los vídeos que podemos encontrar en Internet, y el segundo ha creado la mayor comunidad de fotógrafos existente en la red. Ambos servicios funcionan de una forma similar, el usuario es el que aporta contenidos junto a una información asociada al mismo. Al ser comunidades internacionales, la información añadida por el usuario se realiza en diversos idiomas, por lo que la búsqueda de recursos multimedia en estos sitios es dependiente del idioma de la consulta. En este artículo, presentamos Babxel, un sistema de recuperación de información multimedia y multilingüe, nacido como proyecto de fin de carrera de Ingeniería Informática, como extensión y mejora de FlickrBabel. Babxel aprovecha la capacidad de traducción multilingüe automática para generar más resultados de búsqueda relacionado con la consulta del usuario, resultados que se obtienen de las plataformas mencionadas anteriormente.

Sale of Carson City silver dollars by the General Services Administration : hearing before the Subcommittee on Consumer Affairs of the Committee on Banking, Finance, and Urban Affairs, House of Representatives, Ninety-sixth Congress, second session, August 19, 1980.

Mode of access: Internet.

Use by the Department of the Treasury of the geographic targeting order as a method to combat money laundering : hearing before the Subcommittee on General Oversight and Investigations of the Committee on Banking and Financial Services, House of Representatives, One Hundred Fifth Congress, first session, March 11, 1997.

"Serial no. 105-7."

Effects of information technology on financial services systems : hearing before the Committee on Banking, Finance, and Urban Affairs, House of Representatives, Ninety-eighth Congress, second session, September 12, 1984.

Mode of access: Internet.

Competitive equity in the financial services industry : hearings before the Committee on Banking, Housing, and Urban Affairs, United States Senate, Ninety-eighth Congress, first session, on S. 2181 ... S. 2134 ....

Item 1035-C, 1035-D (microfiche)

Federal housing enterprises : HUD's mission oversight needs to be strengthened : report to the Chairman, Subcommittee on Capital Markets, Securities, and Government Sponsored Enterprises, Committee on Banking and Financial Services, House of Representatives /

"B-278383"--P. 1.

Federal reserve banks : inaccurate reporting of currency at the Los Angeles Branch : report to the Ranking Minority Member, Committee on Banking and Financial Services, House of Representatives /

"B-274060"--P. 1.

Increasing Industrial Customer Value through the Internet in Transportation Services

Tutkimuksen tavoitteena oli selvittää, kuinka sähköisiä palveluita tarjoamalla voidaan tuottaa asiakkaalle lisäarvoa yritysten välisessä kaupankäynnissä. Tarkastelunäkökulmana oli kuljetuspalveluita tarjoava yritys. Teoreettinen tutkimus pohjautui palveluiden markkinointiin, erityisesti palvelun laatuun, asiakkaan kokeman arvon lisäämiseen, asiakkaan odotuksiin, sekä Internetin välityksellä käytävään sähköiseen kauppaan. Kyselytutkimuksella selvitettiin lähinnä asiakkaiden odotuksia, koska sähköisiä palveluita ei vielä ole laajalti käytössä. Tutkimuksen mukaan asiakkaat kokivat useimmat ehdotetuista palveluista, kuten ajantasaisen reitti- ja aikataulupalvelun, tarkan lähtö- ja tuloinformaation, sekä konttien seurantapalvelun, lisäarvoa tuoviksi. Toisaalta yrityksen tarjoama uutispalvelu, tavaroiden tullaus ja keskustelufoorumi sähköisessä muodossa eivät tuntuneet luovan asiakkaille lisäarvoa.

Development of internet-based value added services in housing estate business in Russia

Value added services are becoming increasingly popular as they increase the perceived value of the core product and can be a strong method of attracting customers and motivating them to make a choice. The purpose of this research is to develop internet-based value added services for housing estate business in Russia. The research is a case study of Russian housing estate market utilising a triangulation of methods for better results. For the qualitative data analysis, 7 interviews with heads of regional departments of construction companies from different regions of Russia were conducted. For the quantitative data analysis, a survey of 128 inhabitants of Saint-Petersburg housing estates was held. Factor analysis and descriptive statistics including cross-tabulations and chi-square tests for significance were used to analyse the results. In this study, a list 19 value added services that can be provided through online platforms in housing estate market was developed. These services fall into three big groups: social networking services, compulsory and additional services. Additionally, the question of monetisation of online platforms in housing estate market was discussed and three business models were suggested.

Customer perceptions of Banking Products and Services in Kerala with reference to Specific Customer Segments in the Urban Area

As of 1999. the state of Kerala has 3210 offices of scheduled commercial banks (SCBS). In all, there are 48 commercial banks operating in Kerala, which includes PSBs, OPBs, NPBS. FBs, and Gramin Banks. The urban areas give a complete picture of the competition in the present day banking scenario with the presence of all bank groups. Semi-urban areas of Kerala have 2196 and urban areas have 593 as on March 1995.“ The study focuses on the selected segments ofthe urban customers in Kerala which is capable of giving the finer aspects of variation in customer behaviour in the purchase of banking products and services. Considering the exhaustive nature of such an exercise, all the districts in the state have not been brought under the purview of the study. Instead. three districts with largest volume of business in terms of deposits, advances, and number of offices have been short listed as representative regions for a focused study. The study focuses on the retail customer segment and their perceptions on the various products or services offered to them. Non Resident Indians (NRIs), and Traders and Small—ScaIe Industries segments have also been included in the study with a view to obtain a comparative picture with respect to perception on customer satisfaction and service quality dimensions and bank choice behaviour. The research is hence confined to customer behaviour and the implications for possible strategies for segmentation within the retail segment customers