Análise do trabalho em agentes de contatopaciente: Investigação das táticas utilizadas

A análise do trabalho a que nos propusemos transforma as operações da ação analisada não em instrumento de referência para reproduzilas ou corrigilas, mas sim em instrumento de descoberta de alternativas diversas a partir das quais a ação se constrói. Nesse sentido, o objetivo deste trabalho é verificar as táticas utilizadas pelos agentes de contatopaciente no atendimento de internação em um hospital, no intuito de avaliar o distanciamento entre o trabalho prescrito e o trabalho efetivamente real. Para tanto, utilizouse a entrevista de explicitação como metodologia qualitativa. Também foi analisado o processo de atendimento ao paciente, identificandose tarefas, ações e recursos para obterse melhoria nos resultados com vistas na satisfação do cliente. As táticas específicas de contatocliente foram classificadas em três categorias, baseadas numa tipologia de cliente. A primeira consiste em alterar as demandas que recaem sobre o agente de contatopaciente; a segunda, em tentar impedir os remetentes de dirigir demandas ao agente de contatopaciente; e a terceira em evitar e incluir táticas que permitem ao agente manipular e alterar as demandas recebidas. Nesse sentido, nove táticas foram identificadas.

Proposta de método para avaliação do desempenho térmico de residências unifamiliares em clima quente e úmido

Nowadays, evaluation methods to measure thermal performance of buildings have been developed in order to improve thermal comfort in buildings and reduce the use of energy with active cooling and heating systems. However, in developed countries, the criteria used in rating systems to asses the thermal and energy performance of buildings have demonstrated some limitations when applied to naturally ventilated building in tropical climates. The present research has as its main objective to propose a method to evaluate the thermal performance of low-rise residential buildings in warm humid climates, through computational simulation. The method was developed in order to conceive a suitable rating system for the athermal performance assessment of such buildings using as criteria the indoor air temperature and a thermal comfort adaptive model. The research made use of the software VisualDOE 4.1 in two simulations runs of a base case modeled for two basic types of occupancies: living room and bedroom. In the first simulation run, sensitive analyses were made to identify the variables with the higher impact over the cases´ thermal performance. Besides that, the results also allowed the formulation of design recommendations to warm humid climates toward an improvement on the thermal performance of residential building in similar situations. The results of the second simulation run was used to identify the named Thermal Performance Spectrum (TPS) of both occupancies types, which reflect the variations on the thermal performance considering the local climate, building typology, chosen construction material and studied occupancies. This analysis generates an index named IDTR Thermal Performance Resultant Index, which was configured as a thermal performance rating system. It correlates the thermal performance with the number of hours that the indoor air temperature was on each of the six thermal comfort bands pre-defined that received weights to measure the discomfort intensity. The use of this rating system showed to be appropriated when used in one of the simulated cases, presenting advantages in relation to other evaluation methods and becoming a tool for the understanding of building thermal behavior

Ventilação e prescrições urbanísticas: uma aplicação simulada para a Orla da Praia do Meio em Natal/RN

This work analyses a study on natural ventilation and its relation to the urban legislation versus the building types in an urban fraction of coastal area of Praia do Meio in the city of Natal/RN, approaching the type or types of land use most appropriate to this limited urban fraction. The objective of this study is to analyse the effects of the present legislation as well as the types of buildings in this area on the natural ventilation. This urban fraction was selected because it is one of the sites from where the wind flows into the city of Natal. This research is based on the hypothesis stating that the reduction on the porosity of the urban soil (decrease in the set back/boundary clearance), and an increase in the form (height of the buildings) rise the level of the ventilation gradient, consequently causing a reduction on the wind speed at the lowest part of the buildings. Three-dimensional computational models were used to produce the modes of occupation allowed in the urban fraction within the area under study. A Computational Fluid Dynamics (CFD) software was also used to analyse the modes of land occupation. Following simulation, a statistical assessment was carried out for validation of the hypothesis. It was concluded that the reduction in the soil porosity as a consequence of the rates that defined the minimum boundary clearance between the building and the boundary of the plot (and consequently the set back), as well as the increase in the building form (height of the buildings) caused a reduction in the wind speed, thus creating heat islands

Euskaldunak komunikabideen aurrean: iritzien, ohituren eta jarreren azterketa kualitatibo eta kuantitatiboa

706 p.

Sucesso e insucesso no licenciamento: uma perspectiva integrada.

Doutoramento em Gestão.

Outorga onerosa do direito de construir e dinâmica do mercado imobiliário formal: planejamento e descaminhos na expansão urbana de Parnamirim RN (2008-2010)

The `Outorga Onerosa do Direito de Construir - OODC` (Public Concession of Building Rights), instrument instituted by The City Statute in 2001, has as main objective the recovery of urban property, seeking for a fair distribution the urbanization benefits. The possibility of usage of the OODC instrument is linked to the maximum utilization coefficient, determined to specific areas in accordance to existing infrastructure conditions, further taking into account the formal real estate market, expansion axis and crowding. Being an instrument which establishes values to be paid for a better use of land, it maintains a narrow relation to the real estate, incentivizing or discouraging the crowding in specific areas. The present study investigates the relationship between the criteria for the making of the Public Concession of Building Rights instrument and the dynamics of the formal real estate market. It takes as empiric universe Parnamirim (RN), part of the Natal Metropolitan Area (RN), focusing on the application of the OODC in the period of 2008-2010. It seeks to better understand the necessary basis for the formulation of the instrument, about how it works and its relation to the formal real estate market. It aims to depict the formal real estate market by presenting the production of urban space in Parnamirim in terms of intensity and nature of the real estate, furthermore identifying the licensed properties through the application of the municipality instrument. For the conclusion, it is discussed the criteria for the formation of OODC, its relationship to the dynamics of the formal real estate market and its influencing possibilities in the processes of usage and occupation of land in the context of urban planning

Educação e pobreza : limiares de um campo em (re)definição

O artigo discute a produção acadêmica contemporânea brasileira sobre a relação entre educação formal e situação de pobreza, a partir da procura em três fontes: Biblioteca Digital Brasileira de Teses e Dissertações (BDTD), a Scientific Electronic Library OnLine (SciELO) e o Google Acadêmico. Também foram analisados dados sobre os autores, utilizando a Plataforma Lattes e o Diretório de Grupos de Pesquisa do Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq). Os objetivos da pesquisa foram: a) propiciar um levantamento (localização e sistematização) da produção científica elaborada no contexto das ciências sociais e humanas sobre a relação entre situação de pobreza e educação formal; b) estabelecer uma tipologia (comparação e diferenciação) das formas que assume a mencionada relação na visão dos pesquisadores e pesquisadoras; e c) analisar as questões de gênero, raça/cor e classe social (identificação e consideração) envolvidas na relação entre a pobreza e a educação formal nessa produção científica. Os resultados mostram que há um interesse crescente na relação entre educação formal e situação de pobreza, com maior concentração das publicações nas áreas disciplinares de educação, economia, saúde e serviço social. A frequência com que o mesmo autor ou um mesmo grupo foi registrado é baixa, indicando uma alta rotatividade de interessados na temática. Os assuntos mais discutidos foram "Bolsa escola, Bolsa família ou outro programa de transferência de renda" e "exclusão social e desigualdade social". Foram encontradas 13 maneiras diferentes de se relacionar a educação e a pobreza, sendo prediminantemente: a "escolaridade como condição da mudança na situação de pobreza". __________________________________________________________________________________________________ ABSTRACT

História da arquitectura hospitalar portuguesa na época contemporânea

Tese de Doutoramento em Arquitetura, com a especialização em Teoria e História da Arquitetura, apresentada na Faculdade de Arquitetura da Universidade de Lisboa, para obtenção do grau de Doutor.

Um equipamento para enquadrar a identidade colectiva da Cova da Moura

Dissertação de Mestrado para obtenção do grau de Mestre em Arquitectura, apresentada na Universidade de Lisboa - Faculdade de Arquitectura.

Barracas de Praia, praia de barracas: configuração, tipo e usos na praia do futuro, Fortaleza CE

The purpose of this dissertation is to analyse the importance of the huts of Praia do Futuro to their users and to the city of Fortaleza in Ceará through the comprehension of relations between morphological categories - in urban and edified contexts - of the establishments and their use patterns. This place is one of the main recreation and leisure areas of the city, formed by six kilometres of waterfront, corresponding to a differentiated area through the coast. This space has beach huts with varied profiles: while some more simple huts persist, great complexes are being developed, building even water parks on the beach area. This study analyses relations between:i) spatial configuration (in geometric and mainly topological terms) based on the Social Logic of Space; ii) edified typology (analysing capacity, landscap treatment and program of the huts); and iii) use and environmental perception of the beach by its frequenters. There are consistent relations between the type of hut and their localization in the urban grid, of which were identified groups with different patterns: segregated (north, central and south) and integrated (north: more integrated. and south: less integrated). Such relations also reflect, in varied patterns of use and environmental perception. In spite of their strong economy, the beach huts find themselves in a fragile legal situation because they occupy the beach area, so that this study may come to assist the decision-making for the future of the region. For a sustainable development of the area by those responsible and managers it is necessary to evaluate the cultural importance of the huts at Praia do Futuro, understanding their occupation and uses.

Política europeia de vizinhança : onde se joga o futuro da Europa

A Política Europeia de Vizinhança constitui uma importante plataforma de relacionamento externo e de afirmação da UE. A natureza multifacetada desta política de relacionamento externo sob a forma de acordos bilaterais com parceiros da periferia europeia de natureza política, económica, de circulação, de apoio nas reformas das administrações locais até formas mais ou menos aprofundadas de associação política, determinam a tipologia dos acordos firmados com parceiros externos e são afetados pela continuidade ou descontinuidade geográfica, pela especificidade sociocultural, pelas clivagens religiosas e pela diversidade identitária, pela presença de vários atores regionais com aspirações regionais e pela coexistência de várias iniciativas e programas regionais europeus. O artigo reflete sobre o impacto e eficácia do princípio de “Mais por Mais” decorrente da revisão e reforço da Política de Vizinhança em 2010 com base na condicionalidade da disseminação da democracia e o aprofundamento das parcerias entre a UE e Estados limítrofes. Conclui com uma reflexão sobre o futuro das parcerias de cooperação hoje afetadas pela crise económica e de funcionalidade da UE, futuro da designada Primavera Árabe, pela eclosão da crise na Ucrânia e da guerra na Síria.

Alteração na diversidade das paisagens em Portugal Continental e do seu valor para a conservação entre 1970 e 2007

Doutoramento em Engenharia Florestal e dos Recursos Naturais - Instituto Superior de Agronomia - UL

Interesses da habitação social : políticas e processos no Rio Grande do Norte

En 2003, le gouvernement brésilien (gestion Lula) a initié une nouvelle phase dans son histoire de l habitation, en intensifiant les constructions de logements sociaux au Brésil. Un tel accroissement a eut des répercussions tant en ville comme à la campagne, et fût marqué dans le Rio Grande do Norte, par la production a grande échelle d ensembles d habitations, dans les programmes de Gouvernement. Afin de viabiliser ces transformations, des instruments politiques, financiers et de gestion ont étés articulés conjointement, utilisant la répétition d une typologie d édification, comme modèle, accompagnée de la reproduction d une morphologie dans les constructions de logements sociaux. Afin de comprendre ce processus nous introduisons une recherche urbanistique et socio-économique du problème du logement social au Brésil, en cherchant à mettre en relation les aspects techniques avec les questions historique, professionnelles et culturelles, éléments complémentaires. Notre analyse cherche a identifier comment les politiques de gestion et financement officielles (administrées dans sa grande majorité par la Caisse Économique Fédérale -CEF-), influencent le processus de conception de projets, en provoquant les répétitions de type/morphologiques, déjà citées. Basée sur l observation directe au cour de deux expériences différenciées pour du logement social en milieu rural, au Rio Grande do Norte, nous montrerons aussi certaines limitations et possibilités des acteurs sociaux, face aux agents et politiques officielles pour le logement social au Brésil, proposant des solutions alternatives standardisées qui caractérisent le résultat des projets financées et gérés par la CEF. Nos principales références théoriques et méthodologiques sont Nabil Bonduki (1998), David Harvey (2009,1982), Henry Lefèbvre (1970), Ermínia Maricato (2010, 2009, 2000, 1987) et Raquel Rolnik (2010, 2009, 2008, 1997)

Qualidade do ar interior e conforto térmico : um estudo em espaços de estacionamento em Natal/RN

The recent tendency to utilize parking lots for other purposes has demonstrated that more time has been spent by visitors, mainly in great cities. Therefore, this paper investigates the thermal comfort and the air quality indoors in areas specifically used as parking lots by analyzing the direct relation between such environments and vehicular pollution. The thermal comfort and the quality of air indoors in parking lots with different architectonic typology (ground-floor and underground) are also studied, aiming to contribute to the proposition of suitable new areas designated to human usage. Field research was done, in two distinct periods within different weather conditions (January and July) in, two naturally cooled, parking lots located in Natal - RN. The internal environment agents were measured by using tools for air temperature, humidity, speed and direction; interviews with employees and visitors and chemical analysis through appropriate tools to analyze specific material, carbon monoxide and ozone. The results showed that chemical agents densely concentrate mostly in the closed parking space, aggravated by weather conditions, which dissatisfied the visitors. Still, it was shown that architectonic typology, alongside topographical aspects compromise internal environmental conditions, which increases the retention of pollution, leading to dissatisfactory thermal comfort levels and becoming less suitable for usage by visitors considering air and thermal comfort aspects. Consequently, they are not suitable for human stay due to the poor quality of the indoor air

A valorização do património cultural através da fruição pública: o caso do patrimònio castelológico

Dissertação de mest. em Gestão Cultural, especialização em Gestão e Administração do Património Cultural, Faculdade de Ciências Sociais e Humanas, Univ. do Algarve, 2003