A eficácia da Mediação Familiar no contexto das Responsabilidades Parentais

Dissertação de mestrado em Direito das Crianças, Família e Sucessões

Do kemalismo ao neo-otomanismo: o desenvolvimento político e a «Nova Turquia» de Recep Tayyip Erdogan (2003-2014)

Dissertação de mestrado em Ciência Política

O conhecimento didático do conteúdo e a qualidade do ensino : um estudo na disciplina de Química com a 7ª classe do sistema educativo angolano

Com o intuito de contribuir para a qualificação do ensino escolar da Química na República de Angola, a presente investigação analisou as caraterísticas do Conhecimento Didático do Conteúdo e a Qualidade de Ensino dos professores considerados peritos naquela área disciplinar. A questão de partida que orientou o estudo foi a seguinte: “O que é que carateriza o Conhecimento Didático do Conteúdo dos professores peritos de Química e qual a sua relação com a Qualidade de Ensino?”. A investigação implementada é de tipo quasi-experimental, com um caráter descritivo e exploratório. A amostra foi constituída por grupos de professores e alunos (peritos e não peritos). Os dados recolheram-se por entrevistas aos professores peritos e a observação das suas aulas, por captação de imagens; por questionários e testes de avaliação aos alunos dos dois grupos. A análise dos resultados obedeceu a metodologia quantitativa e qualitativa. Os resultados revelam que, os professores peritos reúnem requisitos caraterizados pelas suas intervenções de pedagogias mais ativas que os tornam mais eficazes. As caraterísticas das suas intervenções propiciam melhorias na qualidade de ensino. Contudo, as conclusões gerais implicam a necessidade de formação dos professores, de modo a melhorar a qualidade de ensino da Química em Angola.

A elite política parlamentar portuguesa: caracterização, cristalização e circulação (2005-2011)

Dissertação de Mestrado em Ciência Política

Modelos de gestão pública e as opções de reforma do XIX governo constitucional: análise do discurso

Dissertação de Mestrado em Gestão e Políticas Públicas

Polish immigrants in Ireland's black economy: a phenomenological investigation

The purpose of this thesis is to answer the research question ‗why do some Polish migrants engage in shadow employment in the Republic of Ireland?‘ The individual and group interviews, which were conducted in August 2011 with thirteen Polish migrants, living and working in Ireland, generated the answer to the research question. Interviewees‘ responses were analysed from the point of view of the literature that examines the various factors within the topics of migration and the black economy. The thesis begins with theoretical background information regarding the enlargement of the European Union and the economic situation of Poland and Ireland. Then migration theories are explained and Polish and Irish migration history is presented. Next, the issue of the black economy and shadow employment is developed with a focus on its presence in Poland and Ireland. The following section is dedicated to the research methodology that was adopted to ensure effective collection of the information. The issues of the qualitative and quantitative research, phenomenological approach to the research and interviews as data collection are raised in that section. The last part of the thesis is based on an analysis of the respondents‘ statements. It explores interviewees‘ experience of life and work in Ireland. The main part of that section develops the reasons why do Polish workers engage in shadow employment in the Republic of Ireland. Simultaneously, it provides the answers to the research question of this thesis.

Socially integrative customer service (SICS) : identification of a symbiotic link with corporate social responsibility

The aim of this study is to answer the research question "can customer service be revitalised through identification of a symbiotic relationship with social responsibility, linked by people-centricity?" The concept of customer service remains weak and there has been a lack of attention to the underlying purpose: "to serve". To strengthen the theory the humanistic nature of the concept should be revised. Fundamental to this argument is the question of who is a customer? To fully discover the scope of the concept requires a broader or more specifically a societal view. Herein the theme of social corporate responsibility is critical to the recognition of the customer service network (CSN). This suggestion in isolation is useful but structural. Another aspect must be identified to validate the "service" ethos. Through this reasoning the relational theme (RT) provides for a mechanism for this to be achieved. Therefore the theory of socially integrative customer service is based on broadening and deepening the customer service concept. This study is illustrated in the context of the grocery retail sector in the Republic of Ireland. Four case studies are presented, three based on company-wide and in-store research and a fourth is a cross-company study. Results across companies indicate acceptance of the research question and show evidence to validate SICS. There is scope to further develop SICS and to build on the CSN and the RT. Finally the concept of SICS provides for a diverse basis for further research. This theory does no purport to cause a paradigm shift but does add innovation to the body of knowledge. As is the hallmark of good theoretical development, the author has aimed to keep the philosophy simple.