Delay reduction in courts of justice – possibilities and challenges of process improvement in professional public organizations

Delays in the justice system have been undermining the functioning and performance of the court system all over the world for decades. Despite the widespread concern about delays, the solutions have not kept up with the growth of the problem. The delay problem existing in the justice courts processes is a good example of the growing need and pressure in professional public organizations to start improving their business process performance.This study analyses the possibilities and challenges of process improvement in professional public organizations. The study is based on experiences gained in two longitudinal action research improvement projects conducted in two separate Finnish law instances; in the Helsinki Court of Appeal and in the Insurance Court. The thesis has two objectives. First objective is to study what kinds of factors in court system operations cause delays and unmanageable backlogs and how to reduce and prevent delays. Based on the lessons learned from the case projects the objective is to give new insights on the critical factors of process improvement conducted in professional public organizations. Four main areas and factors behind the delay problem is identified: 1) goal setting and performance measurement practices, 2) the process control system, 3) production and capacity planning procedures, and 4) process roles and responsibilities. The appropriate improvement solutions include tools to enhance project planning and scheduling and monitoring the agreed time-frames for different phases of the handling process and pending inventory. The study introduces the identified critical factors in different phases of process improvement work carried out in professional public organizations, the ways the critical factors can be incorporated to the different stages of the projects, and discusses the role of external facilitator in assisting process improvement work and in enhancing ownership towards the solutions and improvement. The study highlights the need to concentrate on the critical factors aiming to get the employees to challenge their existing ways of conducting work, analyze their own processes, and create procedures for diffusing the process improvement culture instead of merely concentrating of finding tools, techniques, and solutions appropriate for applications from the manufacturing sector

Mental Well-being at Work. A Sign of a Healthy Organisation and a Necessary Precondition for Organisational Development

One of the aims of the study was to clarify the reliability and validity of the Job Diagnostic Survey (JDS) and the Eigenzustand (EZ) method as measures of the objective characteristics of work and short-term mental work load in the Finnish data. The reliability and validity were examined taking into consideration the theoretical backgrounds of the methods and the reliability of the measurements. The methods were used for finding out the preconditions for organisational development based on self-improvement and clarifying the impacts of working environment (organisational functioning and job characteristics) on a worker’s mental state and health. The influences were examined on a general level - regardless of individual personal or specific contextual factors. One aim was also to clarify how cognitions and emotions are intertwined and how they influence a person’s perception of the working environment. The data consisted of 15 blue-collar organisations in the public sector. The organisations were divided in target and comparison groups depending on the research frames. The data was collected by questionnaires by post. The exploratory and confirmatory factor analyses (Lisrel) were used as the main statistical methods in examining the structures of the methods and impacts between the variables. It was shown that it is possible for organisations to develop their working conditions themselves on specific preconditions. The advance of the development processes could be shown by the amount of the development activity as well as by the changes of the mental well-being (ability to act) and sick absenteeism of the personnel. It was found that the JDS and the EZ methods were reliable and valid measures in the Finnish data. It was shown that, in addition to the objective working environment (organisational functioning and job characteristics), also such a personal factor as selfesteem influences a person’s perception of mental work load. However, the influence did not seem to be direct. The importance of job satisfaction as a general indicator of perceived working conditions was emphasised. Emotional and cognitive factors were found to be functionally intertwined constituting a common factor. Organisational functioning and the characteristics of work had connections with a person’s health measured by sick absenteeism.

Historiaa ajan kehyksissä

Kirjallisuusarvostelu

Influence of the sample area in the variability of losses in the mechanical harvesting of soybeans

The mechanical harvesting is an important stage in the production process of soybeans and, in this process; the loss of a significant number of grains is common. Despite the existence of mechanisms to monitor these losses, it is still essential to use sampling methods to quantify them. Assuming that the size of the sample area affects the reliability and variability between samples in quantifying losses, this paper aimed to analyze the variability and feasibility of using different sizes of sample area (1, 2 and 3 m²) in quantifying losses in the mechanical harvesting of soybeans. Were sampled 36 sites and the cutting losses, losses by other mechanisms of the combine and total losses were evaluated, as well as the water content in seeds, straw distribution and crop productivity. Data were subjected to statistical analysis (descriptive statistics and analysis of variance) and Statistical Control Process (SCP). The coefficients of variation were similar for the three frames available. Combine losses showed stable behavior, whereas cutting losses and total losses showed unstable behavior. The frame size did not affect the quantification and variability of losses in the mechanical harvesting of soybeans, thus a frame of 1 m² can be used for determining losses.

OHSAS 18001 työterveys- ja työturvallisuusjohtamisjärjestelmän soveltuvuus terästehtaalle

Diplomityössä tutkitaan, miten OHSAS 18001 työterveys- ja työturvallisuusjohtamisjärjestelmä soveltuisi Ovako Imatra Oy Ab:n toiminnan kehittämiseen ja kannattaisiko yrityksen sertifioida järjestelmä. Ovako Imatran terästehdas on viime vuosina satsannut merkittävästi työturvallisuuteen, mutta yrityksessä ei olla täysin tyytyväisiä tämän hetken turvallisuustilanteeseen. Työssä tarkasteltiin, millainen tehtaan turvallisuustaso on ja kuinka tehtaan nykyinen toiminta vastaa OHSAS:n vaatimuksia. Kyselyillä ja haastatteluilla tiedusteltiin muilta yrityksiltä, jotka ovat sertifioineet OHSAS –järjestelmän, mitä hyötyä niille on ollut järjestelmästä. Kyselylomake- ja haastattelututkimusten perusteella yritykset ovat olleet melko tyytyväisiä OHSAS 18001 –järjestelmään ja sen sertifiointiin. OHSAS 18001 –järjestelmä tarjoaa hyväksi havaitun keinon lähteä kehittämään turvallisuusjohtamisjärjestelmää. Järjestelmän sertifioinnilla voidaan osoittaa ulkopuolisille sitoutumisesta työterveyden ja –turvallisuuden jatkuvaan kehittämiseen.

Innovation management of biorefineries in Finnish forest sector

The aim of this report is to give a comprehensive overview of the opportunities integrated biorefining can offer to Finnish forest industry companies and to assess what changes it would require from these companies to implement biorefining into their business. Also the strengths and weaknesses of the Finnish forest industry companies connected to biorefining are examined through innovation management theory frames, industry comparisons, company examples and couple of case-examples. The conclusions of the report include the statement that the Finnish forest industry has a good starting point for biorefinering and many advantages compared to other countries and industries. Unfortunately the history of the industry is holding it back and the thinking patterns would have to be altered to a more innovative and co-operational direction.

Ulkomaalaisen yrityksen verkostosuhteet Venäjällä

Tutkimuksen tavoitteena on konkreettisen yritysverkoston avulla selvittää, minkälaisia ovat ulkomaalaisen yrityksen potentiaaliset kumppanit ja yritysten väliset suhteet Venäjällä. Toisena tavoitteena on kuvata käytännön työelämään sopivalla menetelmällä riittävän kokonaisvaltaisesti yritysverkoston kumppanit sekä kumppaneiden ja kärkiyrityksen väliset suhteet. Samalla tarkastellaan yritysten välisten suhteiden riskejä. Selvitysmenetelmällä pyritään nopeuteen ja ketteryyteen ja sen tavoitteena on lisätä ulkomaisen johdon käsitystä yritysverkostosta johdon päätöksentekoa varten. Tutkimus jakaantuu teoria tarkasteluun ja yhden Venäjällä toimivan ulkomaisen yrityksen osto-osaston verkostoa selvittävään empiiriseen osaan. Teoriatarkastelussa selvitetään erilaisia lähestymistapoja ja laajempia viitekehyksiä yritysverkostojen tutkimukseen. Teoriatarkastelun perusteella valittiin viitekehykset yrityskumppaneiden ja yritysten välisen suhteen sekä riskien arviointiin. Empiirisen osan tutkimus toteutettiin haastattelukyselytutkimuksena perustuen näihin viitekehyksiin. Yrityskumppaneita ja yritysten välisiä suhteita tarkastellaan tilastollisin menetelmin ja riskejä arvioidaan laadullisella tutkimusotteella. Tutkimustulokset vastaavat monelta osin liiketoimintakulttuurista ja –ympäristöstä saatua kokemukseen ja tutkimustietoon perustuvaa käsitystä. Verkostoitumisen kulmakivet ovat hyvin toimivat ja määritellyt vaihdannan liiketoiminta- ja tukiprosessit, hyvin tunnetut kumppanit ja tälle perustalle rakennetut sosiaaliset suhteet sekä liiketoimintaympäristöön ja –kulttuuriin soveltuvat yhteistyökompetenssit. Tutkitun yritysverkoston yhteistyösuhteet voidaan jakaa hierarkkiseen organisaatiokumppanuuteen, toimittajakumppanuuteen, luottamukseen perustuvaan markkinaehtoiseen suhteeseen ja opportunistiseen markkinasuhteeseen. Hyviä yhteistyökumppaneita ja –suhteita löytyy taustaltaan erilaisista toimittajista. Tutkimuksessa käytetyt viitekehykset toimivat hyvin erityisesti yrityskumppanin arvioinnissa. Yritysten välisen suhteen arviointiin käytetyn viitekehyksen ongelmat liittyivät lähinnä erilaiseen liiketoimintakulttuuriin ja käsitykseen yritysten välisestä strategisesta suhteesta. Riskit liittyivät toimitussuhteeseen useammin kuin omaan organisaatioon tai toimittajaan.

Validação do questionário de qualidade de vida (King's Health Questionnaire) em mulheres brasileiras com incontinência urinária

OBJETIVO: a proposta deste estudo foi traduzir e validar o King's Health Questionnaire (KHQ) para mulheres brasileiras com incontinência urinária. MÉTODOS: 134 pacientes com incontinência urinária, confirmada pelo estudo urodinâmico, foram recrutadas em ambulatório de Uroginecologia. Inicialmente, traduzimos o questionário KHQ para a língua portuguesa (do Brasil) de acordo com critérios internacionais. Devido às diferenças da língua, fizemos a adaptação cultural, estrutural, conceitual e semântica do KHQ, para que as pacientes compreendessem as questões. Todas as pacientes responderam duas vezes o KHQ, no mesmo dia, com dois entrevistadores distintos, com intervalo de 30 minutos de uma entrevista para a outra. Depois de 7 a 14 dias, a aplicação do questionário foi repetida numa segunda visita. Foram testadas a confiabilidade (consistência interna intra e inter-observador) e validade do constructo e discriminativa. RESULTADOS: foram necessárias várias adaptações culturais até obtermos a versão final. A consistência interna intra-observador (alfa de Cronbach) das diversas dimensões oscilou de moderada a alta (0,77-0,90) e a consistência interna inter-observador oscilou de 0,66 a 0,94. Na validação do constructo, obtivemos correlação de moderada a forte entre os domínios específicos para incontinência urinária e manifestações clínicas que, sabidamente, afetam a qualidade de vida dessas pacientes. CONCLUSÃO: o KHQ foi adaptado ao idioma português e para a cultura brasileira, mostrando grande confiabilidade e validade, devendo ser incluído e utilizado em qualquer estudo brasileiro de incontinência urinária.

Liikkuvan kivimurskaimen syötinosan rakenneanalyysi osarakennetekniikan avulla

Työn tarkoituksena oli selvittää, miten osarakennetekniikkaa voidaan soveltaa siirrettävän kivimurskaimen syötinosan simuloinnissa. Tätä tutkittiin luomalla kahdella eri ohjelmistolla simulaatiomalli syötinosasta ja mallintamalla syötinosan runko joustavaksi kappaleeksi osarakennetekniikan avulla. Luotujen simulointimallien tarkkuutta selvitettiin vertaamalla niistä saatuja rungon jännityksiä tutkittavan rakenteen rungosta mitattuihin jännityksiin. Työn tarkoituksena oli myös tutkia, miten hyvin simulaatiomallit soveltuvat käytettäväksi syötinosan tuotekehityksessä. Tässä työssä käytettiin syötinosan simulaatiomallin luomiseen ANSYS-ohjelmistoa ja ADAMS-ohjelmistoa. Simulaatiomalleihin lisättiin tutkittavasta järjestelmästä mitattu ohjaussignaali sekä syötinosan jousien arvot. Järjestelmän rakenneominaisuudet saatiin suoraan valmistajan luovuttamista tiedoista. ADAMS-ohjelmistolla mallinnetussa simulaatiomallissa runko mallinnettiin joustavaksi ANSYS-ohjelmistossa, josta se siirrettiin ADAMS-ohjelmistoon. Saaduista tuloksista kävi ilmi, että osarakennetekniikkaa voidaan hyödyntää syötinosan joustavan rungon simuloinnissa. Tutkittavasta järjestelmästä mitatuissa jännityksissä ja simulaatiomalleista saaduissa jännityksissä oli eroja, mutta jännityshistorian muodot ja suuruusluokat vastasivat pääosin toisiaan. Tulosten parantamiseksi tulee selvittää lisää alkuarvoja tutkittavasta järjestelmästä ja varmistua nyt saatujen jousiparametrien oikeellisuudesta.

Modeling and Parameter Estimation of Double-Star Permanent Magnet Synchronous Machines

The power rating of wind turbines is constantly increasing; however, keeping the voltage rating at the low-voltage level results in high kilo-ampere currents. An alternative for increasing the power levels without raising the voltage level is provided by multiphase machines. Multiphase machines are used for instance in ship propulsion systems, aerospace applications, electric vehicles, and in other high-power applications including wind energy conversion systems. A machine model in an appropriate reference frame is required in order to design an efficient control for the electric drive. Modeling of multiphase machines poses a challenge because of the mutual couplings between the phases. Mutual couplings degrade the drive performance unless they are properly considered. In certain multiphase machines there is also a problem of high current harmonics, which are easily generated because of the small current path impedance of the harmonic components. However, multiphase machines provide special characteristics compared with the three-phase counterparts: Multiphase machines have a better fault tolerance, and are thus more robust. In addition, the controlled power can be divided among more inverter legs by increasing the number of phases. Moreover, the torque pulsation can be decreased and the harmonic frequency of the torque ripple increased by an appropriate multiphase configuration. By increasing the number of phases it is also possible to obtain more torque per RMS ampere for the same volume, and thus, increase the power density. In this doctoral thesis, a decoupled d–q model of double-star permanent-magnet (PM) synchronous machines is derived based on the inductance matrix diagonalization. The double-star machine is a special type of multiphase machines. Its armature consists of two three-phase winding sets, which are commonly displaced by 30 electrical degrees. In this study, the displacement angle between the sets is considered a parameter. The diagonalization of the inductance matrix results in a simplified model structure, in which the mutual couplings between the reference frames are eliminated. Moreover, the current harmonics are mapped into a reference frame, in which they can be easily controlled. The work also presents methods to determine the machine inductances by a finite-element analysis and by voltage-source inverters on-site. The derived model is validated by experimental results obtained with an example double-star interior PM (IPM) synchronous machine having the sets displaced by 30 electrical degrees. The derived transformation, and consequently, the decoupled d–q machine model, are shown to model the behavior of an actual machine with an acceptable accuracy. Thus, the proposed model is suitable to be used for the model-based control design of electric drives consisting of double-star IPM synchronous machines.

Kattilan ja kanaviston eristykset 3D-laitossuunnitteluohjelmassa

Työn tavoitteena oli kehittää kanavistojen ja kattilan eristyksien mallintamista 3D-laitossuunitteluohjelmassa sekä siitä saatavia materiaalilistoja. Kanavistojen eristeitä kuvastavaa geometriaa muokattiin vastaamaan eristyksen todellista tilanvarausta. Kattilan eristyksen mallintaminen on aikaisemmin jouduttu tekemään manuaalisesti, työssä kehitettiin työkalu, jonka avulla eristysten materiaalitiedot ja oikeat tilanvaraukset saadaan lisättyä 3D-malliin. Kaikkia eristyksen mallintamista ei kuitenkaan pystytä mielekkäästi toteuttamaan automaattisesti työkalujen avulla, näitä kohteita ovat tukikehikkorakenteet kuten kattilan vinttikehikko. Lisäksi täytyi selvittää, mitä tietoja eristyksien materiaalimäärälistoille vaaditaan, ja kuinka nämä tiedot saataisiin listoihin mukaan. Jotta kaikki eristettävät kohteet saadaan tuotettaviin materiaalilistoihin, on ohjelmaan lisättävä käytettäväksi uusia komponentteja. Näitä ovat uudet kanavistojen osat sekä muun muassa venturit ja huoltoluukut kanavistoille. Kattilaan asennettavat laitteet kuten näkölasit ja polttimet vaativat tukirakenteen, joka samalla toimii kotelona putkistojen taivutuksille. Näitä kohteita on aikaisemmin tuotu vanhoista projekteista tai ne on tehty suunnittelijan toimesta uusiksi. Työssä esitettiin uusi tapa mallintaa kattilan pinnat, jolloin niihin voidaan liittää koteloita erillisestä komponenttikirjastosta. Kanavistojen eristyksien materiaalimäärälistojen tuottaminen suoraan ohjelmasta auto-matisoitiin. Kattilan ja siihen liittyvien eristyskehysrakenteiden listojen tuotanto kuitenkin vaatii yhteisten toimintamallien kehittämistä. Tämän työn uudet menetelmät mahdollistavat yhä uusien työkalujen kehittämisen, esimerkiksi automaattisen eristysten teknisten piirustusten kuvatuotannon tulevaisuudessa.

Energiatehokkuuden huomioiminen julkisissa rakennushankkeissa

Hanke tähtää Lappeenrannan julkisen rakennuskannan energiatehokkuuden ja kokonaistaloudellisuuden parantamiseen. Energiatehokkuutta ja kokonaistaloudellisuutta kunnallisessa rakentamisessa kannustavat mm. kansainvälisten ja kansallisten sopimusten energiansäästötavoitteet, sekä kuntien tiukka budjettitilanne. Hankkeen yhteydessä on laadittu arviointikriteeristö rakennusinvestoinneista vastaavien viranomaisten käyttöön, mikä helpottaa tunnistamaan energiatehokkaita, kokonaistaloudellisia sekä laadukasta sisäilmastoa tukevia rakennusinvestointien toteutuskäytäntöjä. Kriteeristö on suunniteltu erityisesti kasvatus- ja opetustarkoituksiin suunnattuja rakennuksia varten. Jotta kokonaistaloudellisuustavoitteet täyttyisivät, työssä käytettiin hyväksi elinkaariajattelutapaa. Kriteerit laadittiin rakennuksen kolmelle tavoitteiden toteutumisen kannalta merkittävälle elinkaaren vaiheelle, eli suunnittelu-, toteutus- ja käyttövaiheelle. Kriteeristö on laadittu kirjallisuuden ja ammattilaisten haastattelujen tarjoaman tiedon pohjalta. Laadittua kriteeristöä koekäytettiin Myllymäen päiväkoti -hankkeen yhteydessä, jotta voitaisiin tunnistaa kriteeristön kehitystarpeita. Koekäytön yhteydessä toteutettiin myös mielipidekysely, jonka avulla kerättiin kriteeristön kehitysehdotuksia rakennushankkeen eri osapuolilta. Koekäytön tarjoaman tiedon nojalla kriteeristöä jatkokehitettiin vastaamaan paremmin käytännön tarpeita. Koekäyttö kohdistui kohteen suunnitteluvaiheeseen. Hankkeessa saavutettiin asetetut tavoitteet. Voidaan kuitenkin todeta, että kriteeristön jatkokehittämistä on syytä jatkaa. Koekäytön ulottaminen toteutus ja käyttövaiheeseen on tärkeää. Kriteeristön käsittelyalueen laajentamiselle korjausrakentamiseen sekä alueellisen tarkastelutavan käyttöönotolle olisi myös tarvetta.

Warranty Prediction Using Weibull Simulation

The main objective of this master’s thesis is to examine if Weibull analysis is suitable method for warranty forecasting in the Case Company. The Case Company has used Reliasoft’s Weibull++ software, which is basing on the Weibull method, but the Company has noticed that the analysis has not given right results. This study was conducted making Weibull simulations in different profit centers of the Case Company and then comparing actual cost and forecasted cost. Simula-tions were made using different time frames and two methods for determining future deliveries. The first sub objective is to examine, which parameters of simulations will give the best result to each profit center. The second sub objective of this study is to create a simple control model for following forecasted costs and actual realized costs. The third sub objective is to document all Qlikview-parameters of profit centers. This study is a constructive research, and solutions for company’s problems are figured out in this master’s thesis. In the theory parts were introduced quality issues, for example; what is quality, quality costing and cost of poor quality. Quality is one of the major aspects in the Case Company, so understand-ing the link between quality and warranty forecasting is important. Warranty management was also introduced and other different tools for warranty forecasting. The Weibull method and its mathematical properties and reliability engineering were introduced. The main results of this master’s thesis are that the Weibull analysis forecasted too high costs, when calculating provision. Although, some forecasted values of profit centers were lower than actual values, the method works better for planning purposes. One of the reasons is that quality improving or alternatively quality decreasing is not showing in the results of the analysis in the short run. The other reason for too high values is that the products of the Case Company are com-plex and analyses were made in the profit center-level. The Weibull method was developed for standard products, but products of the Case Company consists of many complex components. According to the theory, this method was developed for homogeneous-data. So the most im-portant notification is that the analysis should be made in the product level, not the profit center level, when the data is more homogeneous.

Post-processing and analysis of tracked hand trajectories

In this thesis, the suitability of different trackers for finger tracking in high-speed videos was studied. Tracked finger trajectories from the videos were post-processed and analysed using various filtering and smoothing methods. Position derivatives of the trajectories, speed and acceleration were extracted for the purposes of hand motion analysis. Overall, two methods, Kernelized Correlation Filters and Spatio-Temporal Context Learning tracking, performed better than the others in the tests. Both achieved high accuracy for the selected high-speed videos and also allowed real-time processing, being able to process over 500 frames per second. In addition, the results showed that different filtering methods can be applied to produce more appropriate velocity and acceleration curves calculated from the tracking data. Local Regression filtering and Unscented Kalman Smoother gave the best results in the tests. Furthermore, the results show that tracking and filtering methods are suitable for high-speed hand-tracking and trajectory-data post-processing.

Customer orientation of sales personnel: Implications for service quality

Prior customer orientation research has concentrated mainly on studying the economical potential of customer orientation to companies. Service quality research instead has concentrated on emphasizing the evaluation of service quality from the customer’s perspective. This means that the service providers lack important information regarding customer orientation and service quality they would need for managerial purposes such as selecting and training employees. Therefore, there is an emerging need to study how customer orientation and service quality relate to company processes, policies and employees, and this study answers to those calls. The objective of this study was to examine what is the role of sales personnel’s’ customer orientation in quality of service delivery and what features support the development of customer orientation among sales personnel. Also the components customer orientation were studied extensively in order to understand how they relate to service quality. The empiric part of the study was conducted as a qualitative research by interviewing seven sales people from operative, tactical and strategic levels of the case corporation in order to get a broader view for customer orientation. The findings propose that both organizational factors and individual factors are affecting customer orientation construct inseparably. Organizational factors are bundled in this study under standards, support and systems, whereas individual factors are formed of employees’ personal attributes, motivation and self-perceived decision making authority. The findings suggest that in the service delivery process at an operative level, customer orientation appears largely in the employees’ individualistic characteristics. Their social and technical skills and motivation to serve customers are the most identifiable factors for customer orientation and consequently, quality service. However, organizational standards, support and systems are strongly dictating the frames the operative sales people operate in, having an influence on how the employees are experiencing their decision making authority and in the end, customer orientation. When looking at the service delivery process at tactical and strategic levels, customer orientation is affecting mainly in the organizational constructs through setting standards, support and systems. However, tactical and strategic level employees influence the operative level through individual customer orientation components as well. The findings indicate that their emotion and personal interaction skills are affecting the overall service delivery process mainly through supervisor support and motivation of the operative level employees. Based on this study it can be argued that an organization can operate as a facilitator and create certain frames for customer oriented sales behavior through standards, support and systems. However, as the impact of individual customer orientation factors on sales people’s service quality seems decisive, from an organizational perspective it puts pressures on the recruitment.