A relação da motivação para o trabalho com as metas do trabalhador: um estudo de caso em uma operadora de call center

Having as basic purpose, that the work motivational strategies are more efficient when elaborated directly from the worker¿s personal goals and values, the study line of this dissertation searched to identify the worker¿s motivational employee¿s profile from call center industry. The knowledge of this motivational profile makes possible the development of differentiated programs of motivation inside the organization, aiming to attend goals of diverse groups of workers. In order to achieve the considered objective, the present dissertation analyzed one of the biggest companies in call center¿s inside Brazilian market, the BrasilCenter Communications Ltda. In such a way, in the first stage of the study, a bibliographical research was carried out, with the objective to collect contributions from diverse authors on the motivation subject, and also a modern theory of values was presented, verified empirically in more than 60 countries, which identifies the people¿s motivational structure. Having as base the results of these studies, the worker¿s concept profile motivational and argued its way of evaluation in the organizations it was boarded. In the second stage, a field research was carried out, with the application of the Inventory of Values of Schwartz theory (IVS), in order to identify the employee¿s motivational profile crowded in the Center of Attendance and Services (call center) company, located in Juiz de Fora city. The analysis of the results from the field research, based on the bibliographical data, identified that the values prioritized for the call center¿s employees are the ones that serves the collective and mixing goals. This motivational profile offers some perspectives of employee¿s valuation that correspond to their goals and interests. The displayed results point respect to the centrality of the types of values benevolence, conformity, security and universalism among the participants in the sample. As the accented was more among the employees it was the search of collective results it, is concluded that the more appropriate valuation strategies are those related to the tolerance for the ideas and opinion of the others, to harmonic a organizational enviroment, the concern with the quality of life at work and the social aspects of the work.

Crowding no varejo: diferenças na satisfação e percepção de valor hedônico de consumidores de alta e baixa renda no Brasil

Esta investigação visa o melhor entendimento do fenômeno do crowding em lojas, dentro do contexto do mercado brasileiro, procurando identificar como as respostas dos consumidores variam entre os de renda baixa e renda alta, e buscando fatores que possam melhor explicar essas diferenças. Para atender esses objetivos, adotou-se uma metodologia experimental para testar como o aumento da densidade humana afeta diferentemente as respostas dos consumidores de alta e baixa renda. Como moderadoras da relação entre densidade humana e as respostas de consumidores, utilizaram-se as variáveis renda (alta e baixa) e familiaridade (alta e baixa). Três experimentos de desenhos fatoriais permitiram o teste das hipóteses propostas, por meio de análises multivariadas: ANOVAs, ANCOVAs e regressões lineares. Os estudos demonstraram que renda efetivamente modera as respostas dos consumidores, pois existe substancial diferença entre os consumidores de alta e baixa renda para situações de alta densidade humana em lojas. Foram verificadas as seguintes respostas dos consumidores com menor renda em situações de alta densidade humana: atitude mais positiva e maior nível de satisfação do que os de alta renda; percepção de maior valor hedônico em lojas mais cheias de gente versus os de maior renda. Os resultados contrariam a maioria dos achados de estudos realizados nos Estados Unidos nas últimas décadas. Enquanto a maioria desses estudos indica uma resposta negativa à densidade humana, os resultados desta pesquisa evidenciaram que existem respostas mais positivas para o segmento econômico de consumidores de baixa renda. Constatou-se também o efeito moderador do controle informacional (familiaridade) na relação entre densidade humana e as respostas dos consumidores, e o efeito mediador da percepção de valor hedônico na relação entre densidade e satisfação. Os achados oferecem uma contribuição teórica para enriquecer o entendimento do fenômeno de crowding e ressaltam a importância de se considerar a diversidade do contexto socioeconômico para se garantir o desenvolvimento de generalizações que corretamente reflitam as várias realidades do mercado. Do ponto de vista gerencial, o estudo reforça a necessidade de o varejo desenvolver uma maior distinção em ambientes de loja para melhor satisfazer as diferentes preferências dos diversos segmentos de mercado.

Análise das disfunções da organização burocrática e suas implicações para a Qualidade de Vida no Trabalho (QVT): o caso de uma unidade de segurança pública, em Mato Grosso do Sul, Brasil

O objetivo geral deste estudo consistiu em identificar as dimensões da burocracia e relacioná-las aos elementos de disfunção burocrática existentes em uma unidade da administração pública estadual, no âmbito da Criminalística, que influenciam a Qualidade de Vida no Trabalho (QVT), considerando as abordagens humanista e restritiva, no contexto da Coordenadoria Geral de Perícias (CGP), a partir da percepção dos servidores lotados nesta unidade da Segurança Pública. Utilizou-se a pesquisa descritiva por meio de uma abordagem qualitativa de estudo de caso, com amostra constituída por peritos criminais do Instituto de Criminalística "Hercílio Macellaro" (ICHM), lotados na Capital do Estado, Campo Grande - MS. O método de coleta de dados adotado para a constatação das disfunções burocráticas foi um questionário com assertivas fechadas de alternativas de múltipla escolha, cujo modelo de resposta compõe-se por quatro níveis de gradação (sempre, muitas vezes, poucas vezes, nunca), elaborado a partir do modelo de Maia e Pinto (2007). Em outro momento, foi aplicado o questionário apresentando questões que abordavam os elementos da QVT propostos por Werther e Davis (1983), adaptado para o presente estudo. Para este questionário, as questões foram apresentadas em escala polarizada de satisfação do tipo Likert, composta por cinco alternativas (discordo totalmente, discordo parcialmente, não concordo nem discordo, concordo parcialmente e concordo totalmente), caracterizando a opinião do participante. A interpretação dos dados permitiu analisar a existência de quatro elementos de disfunção burocrática: internalização das regras, excesso de formalismo, rotinas e registros, resistência às mudanças e exibição de sinais de autoridade. De uma lado, a abordagem humanista foi possível analisar que os respondentes da pesquisa evidenciam ruídos na comunicação, tanto vertical quanto horizontal, o que indica a necessidade de mais transparência e clareza possível dentro e entre as equipes nos departamentos e destes com os superiores hierárquicos, a fim de proporcionar maior entendimento entre todos os envolvidos e a eliminação de conflitos que possam ocorrer através de informações distorcidas. Por outro lado, a análise da abordagem restritiva sobre a QVT neste estudo permitiu observar a predominância da racionalidade instrumental no contexto organizacional do ICHM, uma vez que está voltada somente para atender a seus processos organizacionais fundamentados no binômio técnica versus produção. Pode-se, assim, considerar que o ICHM está fortemente ligado ao modelo de organização burocrática, exteriorizado por quatro níveis de disfunções burocráticas. Além disso, como pretexto pela busca da eficiência, eficácia e efetividade, a práxis organizacional do ICHM parece convergir para dois modelos de produção: fordista e taylorista, as quais reforçam a corrente restritiva da QVT, que parece confirmar a manutenção da coisificação do sujeito em relação ao objeto, isto é, quando se pensava que o ser orgânico pudesse desfrutar do desenvolvimento tecnológico alcançado em várias ciências, paradoxalmente, o que tem sido visto é o trabalho como um fim em si mesmo.

A percepção dos peritos criminais federais sobre as competências necessárias aos cargos de chefia: o caso das unidades descentralizadas de Perícia Criminal Federal

O presente estudo visa conhecer a percepção que os Peritos Criminais Federais do Departamento de Polícia Federal possuem sobre as competências necessárias para aqueles que ocupam cargo de chefia. A amostra é composta por Peritos Criminais Federais com menos de dez anos de profissão no cargo de perito, provenientes do concurso público de 2004 e lotados principalmente nas unidades descentralizadas localizadas em cidades do interior do Brasil, bem como em algumas capitais da região norte. O estudo possui caráter exploratório e descritivo, cujos meios adotados foram a pesquisa de campo, documental, bibliográfica e de estudo de caso. A amostra foi constituída por 33 Peritos Criminais Federais que exercem ou exerceram o cargo de chefia nas unidades da Perícia Criminal Federal. A pesquisa foi realizada por meio de um questionário composto por 75 questões e enviado por meio de correio eletrônico para os respondentes, sendo 54 questões relacionadas as competências técnicas e comportamentais oriundas de um mapeamento de competências realizado pelo Departamento de Polícia Federal focado em todos os servidores. Depois de validados os dados foram submetidos a análise estatística descritiva, não sendo utilizada a analise fatorial devido os dados extraídos das respostas serem em número insuficiente para esta técnica. Os resultados evidenciaram que as competências técnicas e comportamentais mais relevantes associam-se à visão sistêmica, uso de recursos e manejo das atividades, gerenciamento do dia-a-dia e conhecimento sobre os interesses, necessidades e atribuição da Perícia Criminal Federal. Os resultados indicam que existe um hiato entre o planejamento estratégico da Diretoria Técnico Científica e a Diretoria Geral do Departamento de Polícia Federal, sugerindo que o nivelamento da cultura organizacional é necessário na instituição. Os critérios para um Perito Criminal Federal assumir um cargo de chefia não levam em consideração o perfil do indivíduo. O critério adotado, predominantemente é o da conveniência ou antiguidade. Não há, no curso de formação profissional ou durante o exercício do cargo, curso voltado para a área de gestão de competências. No final do estudo são apontadas as limitações da pesquisa.

Aspectos de uma polícia profissional e a Polícia Federal Brasileira: o caso dos escrivães, papiloscopistas e agente – EPA – de polícia federal lotados em Foz do Iguaçu-PR

Esta pesquisa teve por objetivo identificar os aspectos de uma polícia profissional presentes na literatura especializada sobre o assunto e compará-los com a Polícia Federal Brasileira, utilizando-se de pesquisa bibliográfica, documental e de campo. Para isso, pesquisou-se os conceitos de profissionalização policial na literatura e verificou-se que sua definição é controversa e complexa e que as reformas ocorridas nas policias ocidentais, principalmente nos EUA e Inglaterra, no final do século XIX até metade do século XX, criaram um modelo burocrático de polícia, com uma estrutura militarizada e com ênfase na aplicação da lei. Esse modelo influenciou o modelo profissional das polícias brasileiras, e em destaque, a Polícia Federal brasileira. Identificou-se dez principais aspectos de uma polícia profissional. Estes foram divididos em 18 itens, e realizou-se uma pesquisa documental para verificar como esses aspectos estavam presentes na Polícia Federal brasileira e levantou-se algumas hipóteses/suposições sobre os problemas encontrados. Após, realizou-se pesquisa quantitativa, através de um questionário estruturado, com 25 perguntas, para a população de policiais federais dos cargos de Agente, Escrivão e Papiloscopistas de Polícia Federal lotados na Delegacia de Polícia Federal em Foz do Iguaçu-PR, sobre os aspectos verificados na pesquisa documental Com a pesquisa, verificou-se que, na opinião dos respondentes, os itens com maiores problemas eram os relacionados à carreira policial (promoção de classes, funções do cargo e avaliação de desempenho), controle interno (estrutura de corregedorias e aplicação de penalidade), remuneração, cursos de progressão de classes na carreira e a relação democrática entre os servidores policiais. Em relação aos itens mais bem avaliados, destacam-se os relacionados à formação profissional do policial, a deontologia policial e o relacionamento democrático do policial federal com o cidadão.

Effect of density on population development in the Amazon River prawn Macrobrachium amazonicum

Fundação de Amparo à Pesquisa do Estado de São Paulo (FAPESP)

Reconfigurações industriais das regiões metropolitanas do Nordeste: uma análise a partir do emprego formal

Industrial development experienced by Brazil from the 1950s, changed the concentration of population in the country. The process of development of domestic industry, concentrated in urban areas, crowded growing portion of the population.The Southeast region during the first stage of industrialization driven by the state, with the implementation of Plan goals, captained the major industrial projects implemented in the period and became the main industrial center of the country.In the decade from 1960 to 1980 the state action was marked by numerous regional development projects, softening the industrial concentration and Brazilian investment redirected to the Northeast.The second National Development Plan implemented in the 1970s led to major investments Northeast.This period marked the widespread urban growth and institutionalization of the first metropolitan areas in Brazil.The change of this developmental process is altered with the fiscal and financial crisis of the state in the 1980s and 1990s and spending cuts aimed at national development, reorienting the economy to liberal policies of economic liberalization and reduction of activity in the economy.Industrial policy was relegated to local development plans from the 1990s to the federating units fitting the wide use of tax incentives, the "war tax" to the continued industrialization process.In this context of the national economy work seeks to analyze the industrial setting in the metropolitan areas of Fortaleza, Recife and Salvador between 1995 and 2010.Although the metropolitan areas of Fortaleza, Recife and Salvador are the main urban centers of the Northeast, responsible for the advancement of industrial development, reconfigurations occurred between 1995 and 2010 by changing the level of industrial specialization built by regional division of labor in these regions.The work will be carried out by the method of descriptive analysis of the literature review on regional and urban development.Constitute quantitative method as the secondary data analysis of formal employment from the Annual Social Information (RAIS) Ministry of Labour and Employment (MTE).Using data RAIS / MTE analyzes the industrial specialization index using the Locational Quotient (LQ).Thus, it is assumed as a parameter analysis QL> 1, when the region has become specialized in a particular sector or QL <1, when the region does not have expertise in industrial sector analyzed.The conclusion of study indicates that there was in these metropolitan areas maintained the same bias hub.Fiscal policies, the states, was not successful in diversifying the productive structure and the Northeast region itself.This result is demonstrated by the need and dependence on state investments in the region to promote development.Industrial policies of recent years have been positive to meet the objectives of employment generation, but there must be specific policies for better diversification of production, in addition to integrating the economy of the Northeast sector and regionally

Variações horárias na entrada e saída dos golfinhos-rotadores e sua relação com fatores ambientais, na Baía dos Golfinhos em Fernando de Noronha PE

The dolphins are found in all world s marine environments, except for poles. On Brazil, the major concentration of this animals is on Fernando de Noronha Islands, wich have a tropical climate with two well-defined rainfall seasons: dry and rainy season. The Baía dos Golfinhos, wich is the most crowded piece of dolphins on the archipelago. These research looks for to characterize the circadian rhythms of the spinner dolphin behavior, Stenella longirostris, on the Baía dos Golfinhos occupation, at the Fernando de Noronha islands, Brazil s northeast, according to the fluctuations of environment that they all are inserted. The research was realized daily between 1991 January and 2009 December, with observations from a fixed point up to Mirante dos Golfinhos, located on Baía dos Golfinhos. The data was examined with the PASW Statistics 18 program, up to nonparametric tests, being analyzed on the incoming and out coming time of the spinner dolphins and the relationship with moon phases, the wind incidence, and the rainfall season, the dolphins were inserted. The spinner dolphins diurnal rhythms are influenced by moon phases, the spinner dolphins arrival at Baía dos Golfinhos earlier when it s full moon because of the high luminosity at night cause a bigger food efficiency for these animals. The outgoing time of spinner dolphins didn t show statistic difference between moon phases, despite follows the same pattern for the incoming time. When the spinner dolphins are submitted to bigger wind incidence conditions around the archipelago, the dolphins come early to the Baía dos Golfinhos, since that one is protected from wind that reaches Fernando de Noronha, the spinner dolphins tends to arrive later and leave earlier of the bay because the rain may cause adverse conditions for your rest.

Gestão pública em saúde mental: um estudo em CAPS com gerência pública e privada do Rio Grande Do Norte

Currently, several models of management services from the public administration are in operation in Brazil following a global trend. Besides the traditional public management operated in SUS, there are ongoing experiments of privately management in the public health services. Accordingly, we have developed an investigation into two Psychosocial Care Centers operating between these two forms of financial resources management: the first is the CAPS II - PAR situated in the municipality of Parnamirim whose form is private and the second is the CAPS II West Christmas is that the municipal government. We seek to know the workings of services, planning forms and criteria for use of financial resources, identify differences between departments on ways to run and see how technicians and users participate in the planning and management of these resources. Documentary Research was conducted by the municipal Christmas and the financial administration of the CAPS service in Parnamirim. Were conducted an interview with manager (mental health coordinator of Natal) and another interview with an employee of planning department in the Health Department of Natal, an interview with the coordinator and financial administrator of CAPS - PAR and two groups of discussion taped conversation with semi structured script interviews with six technicians in CAPS PAR and six professionals crowded in CAPS - West.Differences were observed in the management of resources funded from four blocks of discussion and analysis of results, where the privately-run service for the direct management and bureaucracy without being discussed and planned spending on staff, as well as through meetings with users, the use of the financial resources available in box; already in service with municipal public administration there is a hierarchy, this answering the coordination of mental health and the local health department that centralizes resources and defines their spending. There are meetings with patients and families, but the demands are limited as to what can be sued because of the manager s authorization. Such differentiation would be related to differences in the articulation of public management with the different types of possible management in public services, where from the implementation of new public administration in the Brazilian s State Management Reform initiated in the second half of the 1990s, benefit management services with private regime, with autonomy and direct transfer of resources

Caracterização dos eletrocatalisadores LaMnO3, LaFeO3, LaFe0,2Mn0,8O3 E La0,5Fe0,5MnO3 preparados por autocombustão assistida por microondas para cátodos de células a combustível do tipo SOFC

Materials consisting of perovskite-type oxides (ABO3) have been developed in this work for applications in fuel cell cathodes of solid oxide type (SOFC). These ceramic materials are widely studied for this type of application because they have excellent electrical properties, conductivity and electrocatalytic. The oxides LaMnO3, LaFeO3, LaFe0.2Mn0.8O3 e La0.5Fe0.5MnO3 were synthesized by the method of microwave assisted combustion and after sintering at 800°C in order to obtain the desired phases. The powders were characterized by thermogravimetry (TG), X-ray diffraction (XRD), X-ray fluorescence (XRF), scanning electron microscopy (SEM) and voltammetric analysis (cyclic voltammetry and polarization curves). The results obtained by XRF technique showed that the microwave synthesis method was effective in obtaining doping oxides with values near stoichiometric. In general, powders were obtained with particle size less than 0.5 μm, having a porous structure and uniform particle size distribution. The particles showed spherical form, irregular and crowded of varying sizes, according to the analysis of SEM. The behavior of the oxides opposite the thermal stability was monitored by thermogravimetric curves (TG), which showed low weight loss values for all samples, especially those of manganese had its structure. By means of Xray diffraction of the samples sintered at 800°C was possible to observe the formation of powders having high levels of crystallinity. Furthermore, undesirable phases such as La2O3 and MnOx were not identified in the diffractograms. These phases block the transport of oxygen ions in the electrode/electrolyte interface, affecting the electrochemical activity of the system. The voltammetric analysis of the electrocatalysts LF-800, LM-800, LF2M8-800 e L5F5M-800 revealed that these materials are excellent electrical conductors, because it increased the passage of electrical current of the working electrode significantly. Best performance for the oxygen reduction reaction was observed with iron-rich structures, considering that the materials obtained have characteristics suitable for use in fuel cell cathodes of solid oxide type

Políticas recentes para arranjos produtivos locais: um olhar sob a lente dos organismos responsáveis pelo apoio no estado do Rio Grande do Norte.

This paper aims to analyze the current support structure ready to Local Productive Arrangements (APLs) in the state of Rio Grande do Norte. To this end, it was done a study of major theories dealing with territorial agglomerations: moving from the pioneering concept of Marshallian industrial district to neo-Schumpeterian concepts coming from the latest innovation systems. In a complementary way, there will be a study of the major reasons that brought the crowded productive activities to a central position in the economic debate and the formation of public policy, seeking to understand what the relationship of this phenomenon with the different approaches of regional development policies which are included in recent years. Finally, it sought to understand how the bodies responsible for supporting clusters in the state of Rio Grande do Norte act in the selection and support of these arrangements, analyzing what the main policies implemented and trying to understand what are the main instruments used to support these clusters in the state

Effects of two chronic stress models on ligature-induced periodontitis in Wistar rats

Objectives: The present study aims at comparing the effects of physical and variable chronic stress on ligature-induced periodontitis in rats.Design: Forty-eight adult Wistar rats were randomly assigned to four groups (n = 12): physical stress, variable stress, positive control and negative control. The models of physical stress were immobilization and immobilization associated with exposure to cold. The models of variable stress were exposure to intermittent light, 24 h isolation, oral cavity examination, crowded environment, smell of blood and noise. After 10 days of physical or variable stress animals underwent experimental induction of periodontal disease in one oral side. Positive control also underwent experimental induction of periodontal disease on the 10th day. Negative control did not receive any type of intervention. At the end of the experimental period (60 days), all animals were euthanized. After routine laboratory processing, images of the histological sections were digitised and submitted to histometric measurement using two parameters: histologic attachment loss and bone loss.Results: Histological attachment loss and bone loss were greater (p < 0.05) in the physical stress group than in the other groups (variable stress, positive and negative control groups). on the non-periodontitis side, these same histological parameters did not significantly differ amongst groups.Conclusions: Physical stress negatively modulated the response pattern to experimentally induced periodontitis in rats. (C) 2011 Elsevier Ltd. All rights reserved.

Unsuccessful attacks dominate a drone-preying wasp's hunting performance near stingless bee nests

Bee males (drones) of stingless bees tend to congregate near entrances of conspecific nests, where they wait for virgin queens that initiate their nuptial flight. We observed that the Neotropical solitary wasp Trachypus boharti (Hymenoptera, Cabronidae) specifically preys on males of the stingless bee Scaptotrigona postica (Hymenoptera, Apidae); these wasps captured up to 50 males per day near the entrance of a single hive. Over 90% of the wasp attacks were unsuccessful; such erroneous attacks often involved conspecific wasps and worker bees. After the capture of non-male prey, wasps almost immediately released these individuals unharmed and continued hunting. A simple behavioral experiment showed that at short distances wasps were not specifically attracted to S. postica males nor were they repelled by workers of the same species. Likely, short-range prey detection near the bees' nest is achieved mainly by vision whereas close-range prey recognition is based principally on chemical and/or mechanical cues. We argue that the dependence on the wasp's visual perception during attack and the crowded and dynamic hunting conditions caused wasps to make many preying attempts that failed. Two wasp-density-related factors, wasp-prey distance and wasp-wasp encounters, may account for the fact that the highest male capture and unsuccessful wasp bee encounter rates occurred at intermediate wasp numbers.

Theoretical estimates of consumable food and probability of acquiring food in larvae of Chrysomya putoria (Diptera: Calliphoridae)

An indirect estimate of consumable food and probability of acquiring food in a blowfly species, Chrysomya putoria, is presented. This alternative procedure combines three distinct models to estimate consumable food in the context of the exploitative competition experienced by immature individuals in blowfly populations. The relevant parameters are derived from data for pupal weight and survival and estimates of density-independent larval mortality in twenty different larval densities. As part of this procedure, the probability of acquiring food per unit of time and the time taken to exhaust the food supply are also calculated. The procedure employed here may be valuable for estimations in insects whose immature stages develop inside the food substrate, where it is difficult to partial out confounding effects such as separation of faeces. This procedure also has the advantage of taking into account the population dynamics of immatures living under crowded conditions, which are particularly characteristic of blowflies and other insects as well.

A seasonally dependent change in the distribution and physiological condition of Caiman crocodilus yacare in the Paraguay River Basin

The distribution and physiological condition of 116 Caiman crocodilus yacare was assessed over one year in the Southern Pantanal. Body mass and intermediary plasma metabolites were measured at three different time periods, representing large differences in the abundance of surface water. During the wet season the study site was completely submerged under water and C. c. yacare were distributed evenly throughout. High levels of [glucose] and [triglyceride] in the plasma indicated regular feeding. As the dry season progressed C. c. yacare became increasingly crowded around the remaining ponds. They showed a reduction in plasma [glucose] and [triglyceride], and an increase in plasma [beta-hydroxy-butyrate], signifying that they were feeding less and utilising fat reserves. At this sampling period, similar to 40% of the male C. c. yacare that were > 10 years old inhabited dry grassland and did not have access to water. These animals were significantly lighter than males of a similar length that had immediate water access, and plasma [uric acid] indicated that they had not fed for a long time and were metabolising tissue proteins. Essentially, the adult male C. c. yacare that inhabited dry grassland were in a state of energy deficiency. This was so severe in some animals that recovery seemed unlikely. The study suggests that fluctuations in the abundance of surface ground water may influence the size and structure of the C. c. yacare population in the Pantanal.