Analysis on firm innovation boundaries

Innovation has been widely recognized as an important driver of firm competitiveness, and the firm’s internal research and development (R&D) activities are often considered to have a critical role in innovation activities. Internal R&D is, however, not the source of innovation as firms may tap into knowledge necessary for innovation also through various types of sourcing agreements or by collaborating with other organizations. The objective of this study is to analyze the way firms go about organizing efficiently their innovation boundaries. Within this context, the analysis is focused, firstly, on the relation between innovation boundaries and firm innovation performance and, secondly, on the factors explaining innovation boundary organization. The innovation literature recognizes that the sources of innovation depend on the nature of technology but does not offer a sufficient tool for analyzing innovation boundary options and their efficiency. Thus, this study suggests incorporating insights from transaction cost economics (TCE) complemented with dynamic governance costs and benefits into the analysis. The thesis consists of two parts. The first part introduces the background of the study, research objectives, an overview of the empirical studies, and the general conclusions of the study. The second part is formed of five publications. The overall results firstly indicate that although the relation between firm innovation boundary options is partly industry sector-specific, the firm level search strategies and knowledge transfer capabilities are important for innovation performance independently of the sector. Secondly, the results show that the attributes suggested by TCE alone do not offer a sufficient explanation of innovation boundary selection, especially under conditions of high levels of (radical) uncertainty. Based on the results, the dynamic governance cost and benefit framework complements the static TCE when firm innovation boundaries are scrutinized.

Proceedings from the conference Visibility and Collaboration of Researchers in Intercultural Communication in Finland - Visibilité et collaboration de la recherche en interculturel en Finlande

This document contains papers that were presented at the conference “Enhancing the Visibility and Collaboration of Researchers in Intercultural Communication in Finland” which took place at the University of Turku (Finland), on October 1st & 2nd 2004. A paper version of some of the following papers as well as articles by specialists in intercultural communication will be published by Peter Lang.

Supply management capability

The objective of this thesis is to define supply management capability. The thesis study what factors consist of supply management capability, and which of those factors are critical to achieving competitive advantage. One objective is also to study how firms can measure their supply management capability. This study is a qualitative research. The thesis examines the literature regarding to supply management and the context of capability and there are used Delphi panel to examine the current and future insights of supply management professionals concerning of supply management skills and capability. The empirical data of the thesis was collected by interviews. The Delphi panel was used in data collection and analysis and for prioritization of the factors of supply management capability. The thesis includes lists of factors of supply management capability. Main findings of the study were that there is no one clear, generally suitable set of supply management skills which bring competitive advantage for all firms and the most important factors of supply management capability, according to the experts, are total cost analysis, customer focus, general business view, market knowledge and supplier relationships. In this study the supply management capability is defined as organization’s overall capacity and ability to achieve a holistic understanding of purchasing needs, manage its suppliers and collaborative partners, and conduct its internal tasks, routines and responsibilities in a way that achieves desired results. The results of this thesis show also that Finnish firms need more right kind of supply management knowledge.

Customer relationship management through life cycle analysis, case professional service firm in B2B market

The objective of this master’s thesis was to study how customer relationships should be assessed and categorized in order to support customer relationship management (CRM) in the context of business-to-business (B2B) and professional services. This sophisticated and complex market is utilizing possibilities of CRM only rarely and even then the focus is often on technology. The theoretical part considered first CRM from the value chain point of view and then discussed the cyclical nature of relationships. The case study focused on B2B professional service firm. The data was collected from company databases and included the sample of 90 customers. The research was conducted in three phases first studying the age, then the service type of relationships and finally executing the cluster analysis. The data was analysed by statistical analysis program SAS Enterprise Guide. The results indicate that there are great differences between developments of customer relationships. While some relationships are dynamically growing and changing, most of customers are remaining constant. This implies expectations and requirements of customers are similarly divergent and relationships should be managed accordingly.

Formal and informal mechanisms for knowledge protection and sharing

The most important knowledge in firms is mostly tacit and embedded in individuals within the organization. This background knowledge that firms possess is used for creation of new knowledge and innovations. As firms today greatly concentrate on their core competencies, they need external knowledge from various collaboration partners. Thus, collaborative relationship governance, as well as control (use of appropriability mechanisms) over background (the input from each firm in innovative activities) and foreground knowledge (the output of collaboration activities) is needed in order to successfully create and capture value from innovative activities without losing core knowledge and competitiveness. Even though research has concentrated on knowledge protection and knowledge sharing, studies that combine both of these views and examine the effects of sharing and protection on value creation and capture have been rather limited. Studies have mainly focused on the protection of the output of innovation while forgetting the protection of the input of innovation. On the other hand, as the research concentrating on the output of innovation tends to favor formal mechanisms, informal mechanisms have remained more unknown to researchers as well as managers. This research aims to combine the perspectives of knowledge sharing and knowledge protection and their relationship with value creation and value capture. The sharing and protection are viewed from two points of view: the use of appropriability mechanisms, as well as governance of the collaborative relationship. The study consists of two parts. The first part introduces the research topic and discusses the overall results. The second part comprises six complementary research publications. Both qualitative and quantitative research methods are used in the study. In terms of results, the findings enhance understanding of the combined use of formal and informal mechanisms for knowledge protection and sharing. Informal mechanisms appear to be emphasized in the protection of background knowledge, and thus are prerequisites for innovation, whereas formal mechanisms are relied on more for protecting the results of innovative activities. However, the simultaneous use of the formal and informal mechanisms that are relevant to the particular industry and innovation context is recommendedthroughout the collaborative innovation process. Further, the study adds to the current knowledge on HRM as an appropriability mechanism: on the firm level its uses include assessing and hedging against employee-related risks such as knowledge leaking and knowledge leaving. A further contribution is to the research on HRM protection and its interrelations with other appropriability mechanisms, its constituents, and its potential use in the area of knowledge protection.

The influence of strategic entrepreneurship on firm performance

In the study the recently developed concept of strategic entrepreneurship was addressed with the aim to investigate the underlying factors and components constituting the concept and their influence on firm performance. As the result of analysis of existing literature and empirical studies the model of strategic entrepreneurship for the current study is developed with the emphasis on exploration and exploitation parts of the concept. The research model is tested on the data collected in the project ―Factors of growth and success of entrepreneurial firms in Russia‖ by Center for Entrepreneurship of GSOM in 2007 containing answers of owners and managers of 500 firms operating in St. Petersburg and Moscow. Multiple regression analysis showed that exploration and exploitation presented by entrepreneurial values, investments in internal resources, knowledge management and developmental changes are significant factors constituting strategic entrepreneurship and having positive relation to firm performance. The theoretical contribution of the work is linked to development and testing of the model of strategic entrepreneurship. The results can be implemented in management practices of companies willing to engage in strategic entrepreneurship and increase their firm performance.

Researching Manufacturing Planning and Control system and Master Scheduling in a manufacturing firm.

The objective of this thesis is to research Manufacturing Planning and Control (MPC) system and Master Scheduling (MS) in a manufacturing firm. The study is conducted at Ensto Finland Corporation, which operates on a field of electrical systems and supplies. The paper consists of theoretical and empirical parts. The empirical part is based on weekly operating at Ensto and includes inter-firm material analysis, learning and meetings. Master Scheduling is an important module of an MPC system, since it is beneficial on transforming strategic production plans based on demand forecasting into operational schedules. Furthermore, capacity planning tools can remarkably contribute to production planning: by Rough-Cut Capacity Planning (RCCP) tool, a MS plan can be critically analyzed in terms of available key resources in real manufacturing environment. Currently, there are remarkable inefficiencies when it comes to Ensto’s practices: the system is not able to take into consideration seasonal demand and react on market changes on time; This can cause significant lost sales. However, these inefficiencies could be eliminated through the appropriate utilization of MS and RCCP tools. To utilize MS and RCCP tools in Ensto’s production environment, further testing in real production environment is required. Moreover, data accuracy, appropriate commitment to adapting and learning the new tools, and continuous developing of functions closely related to MS, such as sales forecasting, need to be ensured.

Strategic Airlift Capability (SAC) Puolustusvoimien kolmen päätehtävän näkökulmasta

Tutkimuksessa tarkasteltiin vuonna 2009 toimintansa käynnistävää kansainvälistä ilmakuljetusyhteistyöhankketta Strategic Airlift Capability (SAC) puolustusvoimien kolmen päätehtävän näkökulmasta. Strategic Airlift Capability on 10 Nato-maan sekä Ruotsin ja Suomen välinen yhteistyösopimus, jolla varmistetaan raskas ilmakuljetuskyky jäsenmaiden käyttöön seuraavaksi 26 vuodeksi. Raskas ilmakuljetuskyky tuotetaan kolmella SAC-järjestelyn jäsenmaiden yhteisesti omistamalla Boeing C-17 Globemaster III strategisella kuljetuslentokoneella. Tutkimuksen päätutkimuskysymys oli seuraava: Mitkä ovat keskeisimmät SAC-järjestelyn mahdollisuudet ja haasteet puolustusvoimien kolmen päätehtävän näkökulmasta ja mitä toimenpiteitä nämä edellyttävät puolustusvoimilta? Tutkimus oli luonteeltaan kvalitatiivinen. Tutkimusmenetelmänä käytettiin logistiikan tutkimukseen hyvin soveltuvaa abduktio-menetelmää, jossa teorian kehittäminen ja empiirisen tutkimusaineiston analysointi ja testaus vuorottelevat. Tutkimusasetelma oli hermeneuttinen. Tutkimusaineiston analysoinnissa käytettiin menetelmänä aineistopohjaista sisällönanalyysiä. Kahdella Delfoi-menetelmään perustuvalla kyselyllä selvitettiin puolustushallinnon sekä muiden hallinnonalojen ja siviilitoimijoiden näkemyksiä SAC-järjestelystä. Tutkimuksen yhtenä menetelmänä oli SWOT-analyysi.

Shewhart's control charts and process capability ratio applied to a sewage treatment station

The current study used statistical methods of quality control to evaluate the performance of a sewage treatment station. The concerned station is located in Cascavel city, Paraná State. The evaluated parameters were hydrogenionic potential, settleable solids, total suspended solids, chemical oxygen demand and biochemical oxygen demand in five days. Statistical analysis was performed through Shewhart control charts and process capability ratio. According to Shewhart charts, only the BOD(5.20) variable was under statistical control. Through capability ratios, we observed that except for pH the sewage treatment station is not capable to produce effluents under characteristics that fulfill specifications or standard launching required by environmental legislation.

Ultra-sonografia intra-operatória durante colecistectomia laparoscópica

Durante um período de sete meses, em noventa pacientes submetidos à colecistectomia laparoscópica foi realizada ultra-sonografia intra-operatória e, em 81 pacientes, a colangiografia intra-operatória foi possível. A ultra-sonografia laparoscópica (USL) foi realizada através dos trocartes umbilical e epigástrico, sem mobilização duodenal e após a colangiografia sistemática. A USL detectou coledocolitíase em 11 pacientes (12,2%), embora apenas seis (6,6%) destes pacientes tivessem este diagnóstico antes da cirurgia. A colangiografia diagnosticou coledocolitíase em 8,8% dos casos. As vias biliares foram visualizadas pela USL em todos os casos. Durante a colecistectomia laparoscópica, a ultra-sonografia intra-operatória é uma técnica simples e eficiente na detecção de cálculos na via biliar principal.

Efeito do dextran sobre a intensidade das aderências peritoneais intra-abdominais pós-operatórias: estudo experimental em ratos: experimental study in rats

Os autores pesquisam o efeito do Dextran 40 sobre a formação de aderências pós-operatórias em um modelo experimental em ratos. Vinte ratos Wistar foram divididos de forma aleatória em dois grupos. Ambos os grupos foram submetidos a laparotomia mediana e realizada escarificação serosa do peritônio visceral do intestino grosso e peritônio parietal adjacente. O grupo I (controle), formado por dez animais que não receberam tratamento complementar, e o grupo 2, formado por dez animais nos quais administrou-se Dextran 40 na cavidade peritoneal. No vigésimo dia de pós-operatório, os animais foram mortos e submetidos a nova laparotomia mediana e retirada dos segmentos intestinais previamente escarificados. A análise histológica das peças operatórias demonstrou menor formação de fibrose no grupo de animais nos quais foi utilizado Dextran 40 (grupo 2), quando comparados ao grupo controle (p<0,05). Os autores concluem que o Dextran 40 interfere no processo de fibrinogênese reduzindo as aderências intra-abdominais pós-operatórias.

Enhancing Collaboration Between Marketing and Sales

Researchers’ interest toward cross-functional relationships has increased over the last decades, indicating the importance of collaboration of different functions. However, marketing-sales relationship has started to interest researchers only recently, even though collaboration between these functions is critical for companies’ success and customer satisfaction. The purpose of this study is to examine how collaboration between marketing and sales can be enhanced, and thus explore marketing-sales relationship and factors influencing on the collaboration between these functions. Literature review of this study draws together relevant literature and research concerning the topic. Empirical part explores marketing-sales relationships in a b-to-b company. The empirical research was conducted through six semi-structured interviews. Interviewees represented three different departments - each department’s marketing and sales manager were interviewed. All the interviewees considered that marketing-sales collaboration within the company should be improved. In the analysis certain factors impeding as well as facilitating the collaboration were recognized. Based on these, and lack of facilitating factors, the marketing-sales relationships within the company were defined as aligned relationships. Consequently, marketing-sales collaboration should be enhanced in all the departments by strengthening the facilitative elements. This study provides an overall view on marketing-sales collaboration, its elements and relationship types. Based on this study one can understand factors influencing on the marketing-sales collaboration and recognize the types of marketing-sales relationship.

Avaliação diagnóstica da laparoscopia associada à análise do líquido intraperitoneal nas lesões intra-abdominais provocadas por arma de ar comprimido: estudo experimental em cães

Avaliação de eficácia da laparoscopia, associada à análise bacteriológica do líquido intraperitoneal pela coloração de Gram., no diagnóstico de lesões intra-abdominais provocadas em cães com arma de ar comprimido. A alta incidência de óbitos como resultado de ferimentos por arma de fogo tem contribuído para implantação de novas técnicas diagnósticas. O uso crescente de laparoscopia diagnóstica em urgências torna necessário aprimorar qualidade e fidedignidade dos resultados obtidos. Este experimento avalia acurácia, sensibilidade e especificidade da laparoscopia, incluindo 20 cães submetidos a trauma abdominal, com disparo do tipo encostado, e cinco cães como grupo de controle. Na laparoscopia, foram feitos inventário sistemático da cavidade abdominal, conferido por laparotomia, e coleta de líquido intraperitoneal para análise bacteriológica. A laparoscopia apresentou acurácia de 88,29%, sensibilidade de 88,29% e especificidade de 100%. O valor preditivo positivo da coloração de Gram foi 100%. Concluiu-se que a laparoscopia é eficaz no diagnóstico de lesões intra-abdominais provocadas por arma de ar comprimido, em cães hemodinamicamente estáveis. Mas, algumas lesões, evidenciadas na laparotomia, passaram despercebidas na laparoscopia. Realização concomitante de análise bacteriológica pela coloração de Gram pode aumentar a eficácia e diminuir a possibilidade de erros no diagnóstico de lesões. Laparoscopia associada à análise bacteriológica possibilita melhores resultados com mínimo dano ao paciente

Preparo intra-operatório do cólon

OBJETIVO: Apresentar nossa experiência com o preparo intra-operatório do cólon no tratamento de pacientes com obstrução neoplásica do cólon esquerdo. MÉTODO: Vinte e três pacientes com obstrução neoplásica do cólon esquerdo foram operados no Hospital de Ensino da Faculdade de Medicina do ABC e no Hospital São Bernardo no período de 1992 a 1999. O preparo intra-operatório do cólon e a anastomose intestinal primária foram realizados em todos os pacientes e os resultados analisados. RESULTADOS: Em todos os pacientes o preparo de cólon foi adequado e a anastomose intestinal primária foi realizada em condições satisfatórias. Um paciente (4,3%) apresentou fístula bloqueada e outro (4,3%) broncopneumonia, complicações estas não relacionadas com o método de preparo intestinal; ambos evoluíram bem com tratamento clínico. Os demais não apresentaram complicações e permaneceram internados em média sete dias. CONCLUSÕES: O preparo intra-operatório do cólon é um método simples, seguro e permite a reconstrução imediata do trânsito intestinal em situações adversas.