Envelhecer: ser e estar - Projeto de interven����o num lar de idosos.

O presente documento reflete o percurso do desenho e do desenvolvimento de um projeto de Educa����o e Interven����o Social num Lar de idosos. Com base numa metodologia de Investiga����o-A����o Participativa, que privilegia os discursos, perce����es e viv��ncias dos atores sociais que integram esta realidade, procurou-se identificar os problemas e as necessidades. O conhecimento coconstru��do com os idosos e profissionais da institui����o permitiram a conce����o e desenvolvimento do projeto ���Envelhecer: ser e estar��� que assentou, essencialmente, nas necessidades de (re) ativar e fortalecer as rela����es interpessoais, fomentar momentos de partilha, conv��vio, di��logo, discuss��o, negocia����o e participa����o, bem como, na urg��ncia de envolver as pessoas na organiza����o e ocupa����o do seu tempo livre promovendo a participa����o, o conv��vio e o lazer entre os idosos. Sendo um projeto das pessoas e com as pessoas, foram pensadas e planeadas a����es e atividades que dessem resposta aos objetivos a que o projeto se propunha na tentativa de transformar e mudar os problemas e necessidades identificados pelos participantes. O projeto possibilitou, desta forma, iniciar um processo que permitiu fortalecer as rela����es entre os idosos, bem como envolv��-los na organiza����o e participa����o das atividades do seu tempo livre, resultando num processo de transforma����o pessoal, grupal e institucional de permanente e cont��nua constru����o

Information professionals in business context: new professionals, old skills

This communication aims to present some reflections regarding the importance of information in organizational context, especially in business context. The ability to produce and to share expertise and knowledge among its employees is now a key factor in the success of any organization. However, it���s also true that workers are increasingly feeling that too much information can hurt their performance. The existence of skilled professionals able to organize, evaluate, select and disseminate information in organizations appears to be a prerequisite for success. The skills necessary for the formation of a professional devoted to the management of information and knowledge in the context of business organizations will be analysed. Then data collected in two focus group discussion with students from a graduate course in Business Information, from Polytechnic Institute of Porto, Portugal, a will be examined.

Gest��o do e-mail: dos benef��cios pessoais �� efici��ncia organizacional: o caso do Instituto Polit��cnico de Viana do Castelo

O e-mail �� atualmente a principal forma de comunica����o das organiza����es. A informa����o existente nos e-mails representa uma elevada dimens��o do capital n��o tang��vel das empresas, o Conhecimento. Na realidade, a gest��o do e-mail dentro da organiza����o �� realizada por cada colaborador individualmente. Contudo, e tendo em conta o volume de informa����o criada, a forma como o e-mail �� gerido levanta algumas quest��es. O objetivo geral deste estudo �� conhecer como �� feita a gest��o de e-mail nos Servi��os do Instituto Polit��cnico de Viana do Castelo (IPVC), analisando a forma de utiliza����o do e-mail, de modo a obter elementos que permitam desenvolver normas/orienta����es para melhoria desta gest��o. A metodologia utilizada para a elabora����o deste trabalho de investiga����o recaiu sobre o M��todo Quadripolar, atrav��s do estudo de caso, para analisar a gest��o do e-mail nos Servi��os do IPVC. Foi elaborado um inqu��rito por question��rio numa primeira fase, dirigido a todas as Institui����es P��blicas de Ensino Superior em Portugal sobre a exist��ncia de politicas de gest��o de e-mail e, posteriormente, um question��rio dirigido a todos os funcion��rios de todos os Servi��os do IPVC no sentido de perceber de que forma se lida com o e-mail e com a sua gest��o no contexto laboral de uma organiza����o. A an��lise de dados foi efetuada atrav��s do estabelecimento da rela����o/associa����o entre vari��veis com recurso �� estat��stica descritiva. Os resultados demonstram que ainda h�� um longo caminho a percorrer uma vez que ainda n��o h�� uma consciencializa����o permanente para a import��ncia do e-mail, bem como da sua gest��o, no sentido de conseguir recuperar a informa����o de uma forma c��lere e garantir a preserva����o do e-mail a longo prazo.

ISO 9001:2015, Uma Oportunidade para o Reajustamento das Empresas no Sector Metal��rgico Metalomec��nico

O pretexto da implementa����o de um Sistema de Gest��o da Qualidade numa empresa de produ����o de fundos copados, constitui pretexto para provocar uma an��lise mais profunda e fundamentada do tema e objetivo para este projeto. Entender um conceito t��o subjetivo como o de qualidade afigura-se como necessidade prim��ria para o in��cio da reflex��o. Percorremos em seguida a hist��ria do conceito desde a Europa Medieval at�� �� revolu����o na qualidade que acabaria por acontecer no Jap��o ap��s a II Guerra Mundial. A qualidade como a entendemos hoje deve-se ainda a contributos de personalidades que identificaram v��rios m��todos que surgiram ao longo do tempo e que foram melhorando o conceito, de entre as quais se referem tr��s: William Deming, Joseph Moses Juran e Philip B. Crosby. Em seguida reflete-se acerca do impacto real da implementa����o da ISO 9000, recorrendo ao estudo de Olivier Boiral, que fornece uma aproxima����o bastante real dos benef��cios da implementa����o de sistemas de gest��o da qualidade. Ainda no segundo cap��tulo analisamos a import��ncia do processo de certifica����o, concluindo que a tarefa extra de uma organiza����o externa certificar o SGQ constitui indubitavelmente uma forma de manter o sistema rigoroso e disciplinado. No terceiro cap��tulo, ���ISO 9001:2008 VERSUS ISO 9001:2015���, analisamos em detalhe as principais altera����es da futura norma ISO 9001:2015 relativamente �� iISO 9001:2008: introdu����o do ���pensamento baseado no risco���; enfase dado �� abordagem por processos; enfase dado �� ���gest��o da mudan��a���; ���gest��o do conhecimento���; ���dire����o estrat��gica���, integrando os sistemas de gest��o e da qualidade; a determina����o de que todas as normas que integram um sistema de gest��o seguir��o um novo formato, chamado ���high-level structure��� como definido no Anexo SL; e enfase ainda dado �� considera����o do feedback de todos os processos e stakeholders envolvidos. Seguidamente, no cap��tulo ���Apresenta����o da ���Empresa Lda������, apresenta-se a empresa alvo deste caso de estudo, uma ind��stria metalomec��nica que fabrica fundos copados para o mercado nacional e internacional. Analisadas as principais altera����es entre a atual e a futura norma, no cap��tulo ���SGQ Proposto Assente na Futura Norma ISO 9001:2015��� prop��em-se altera����es ao sistema j�� implementado anteriormente com base na aceita����o da futura ISO 9001:2015 e altera����es que esta prev��. Os processos e procedimentos que representem mais tempo e custo ser��o 6 identificados, assim como aqueles que poder��o ser mais rapidamente adaptados para que o SGQ seja assim otimizado e mais adaptado aos recursos dispon��veis. Para esta reflex��o e desenvolvimento de uma nova estrat��gia recorre-se a v��rios instrumentos: estabelecem-se objetivos, efectua-se a an��lise SWOT, uma an��lise FMEA, a An��lise de Gest��o do Conhecimento e finalmente a An��lise das Partes Interessadas. Em conjunto com as propostas de a����es referidas nas an��lises anteriores descrevem-se de seguida as propostas de a����o de interven����o nos fluxogramas. Os processos e procedimentos que aqui se destacam s��o aqueles que se consideram poderem constituir impacto eficaz e que v��o ao encontro daquilo que �� proposto na nova norma ISO 9001:2015, tendo em conta as principais altera����es vistas anteriormente.

Industrie 4.0 Framework, Challenges and Perspectives

The world is increasingly in a global community. The rapid technological development of communication and information technologies allows the transmission of knowledge in real-time. In this context, it is imperative that the most developed countries are able to develop their own strategies to stimulate the industrial sector to keep up-to-date and being competitive in a dynamic and volatile global market so as to maintain its competitive capacities and by consequence, permits the maintenance of a pacific social state to meet the human and social needs of the nation. The path traced of competitiveness through technological differentiation in industrialization allows a wider and innovative field of research. Already we are facing a new phase of organization and industrial technology that begins to change the way we relate with the industry, society and the human interaction in the world of work in current standards. This Thesis, develop an analysis of Industrie 4.0 Framework, Challenges and Perspectives. Also, an analysis of German reality in facing to approach the future challenge in this theme, the competition expected to win in future global markets, points of domestic concerns felt in its industrial fabric household face this challenge and proposes recommendations for a more effective implementation of its own strategy. The methods of research consisted of a comprehensive review and strategically analysis of existing global literature on the topic, either directly or indirectly, in parallel with the analysis of questionnaires and data analysis performed by entities representing the industry at national and world global placement. The results found by this multilevel analysis, allowed concluding that this is a theme that is only in the beginning for construction the platform to engage the future Internet of Things in the industrial environment Industrie 4.0. This dissertation allows stimulate the need of achievements of more strategically and operational approach within the society itself as a whole to clarify the existing weaknesses in this area, so that the National Strategy can be implemented with effective approaches and planned actions for a direct training plan in a more efficiently path in education for the theme.

The relationship between knowledge acquisition on international assignments and career development: an exploratory study with portuguese repatriates

This paper explores the relationship between the expatriates��� knowledge acquisition (KA) and their career development after an international assignment (IA). The purpose of this paper is to examine the role of expatriates in KA and transfer within International Portuguese multinational corporations. Furthermore, with this empirical study we try to analyse how the knowledge that is acquired and transferred translates into a basis for career development after the IA. This phenomenon has a special relevance in the Portuguese context, because this country is known a growing process of globalization in recent years. Furthermore, (a) there are no empirical studies concerning knowledge transfer and career development of repatriates from Portuguese companies; (b) little is known about the repatriates��� contributions to their home company after IA. This paper is one of the first to focus specifically on the repatriates��� role in KA and transfer from the host company to their Portuguese home company. A qualitative research methodology is used, specifically through an exploratory case study approach, which examines how knowledge management (KM) acquisition or transferring during IA are important for the repatriates��� career development in the Portuguese home company. Data were collected through semi-structured interviews to 42 Portuguese international assignees and 18 organizational representatives from nine Portuguese companies. Preliminary results show that KA and transfer made by Portuguese expatriates contributes directly to their career development. Moreover, evidence reveals that not all repatriates were promoted after their IA; rather some repatriates were even demoted after their IA. Furthermore, the results obtained suggest that the type of knowledge which acquired or transferred plays a central role in the career development after repatriation. According to these results, the paper discusses the major theoretical and practical implications. Suggestions for future research are also presented.

A framework for supporting knowledge representation ��� an ontological based approach

Disserta����o para obten����o do Grau de Mestre em Engenharia Electrot��cnica e de Computadores

Effects of a mental health training program on health care worker's knowledge and attitude and practice in Belize��

ABSTRACT This study was conducted to assess mental health knowledge, attitude and practices among health care workers in Belize before and immediately after a competency based training program in mental health. A baseline Knowledge, Attitudes and Practices (KAP) survey was given to health personnel, mainly nurses, working primary and secondary care. The intervention was a 13-week face-to-face training course for health care professionals with the objective of increasing their competency in mental health and reducing stigma. After the training a post intervention KAP survey was conducted among the original respondents. 88 health care workers completed the baseline survey and 61 of those respondents completed the post-intervention questionnaire. The results showed that the level of knowledge of the participants had improved by the training intervention and that in general, the intervention was effective in correcting some misconceptions about mental illness and reducing stigmatizing attitudes among the participants.

O regresso a casa ap��s hospitaliza����o : an��lise da prepara����o da alta de enfermagem no caso particular da pessoa idosa aut��noma��

RESUMO: O envelhecimento demogr��fico �� uma realidade dos nossos dias. A prepara����o da alta de enfermagem �� um elemento da presta����o de cuidados que pode ser explorado na fase de envelhecimento para dotar os idosos de conhecimentos, capacidades e responsabilidade na gest��o da sua condi����o de sa��de. Deste modo delineou-se um estudo de tipo descritivo, transversal e explorat��rio com o objectivo de analisar e compreender o processo de prepara����o da alta hospitalar de enfermagem ao idoso internado por agudiza����o de doen��a, que se apresente aut��nomo no momento da alta, de modo a capacit��-lo para a gest��o da sua condi����o de sa��de. O estudo decorreu num Servi��o de Medicina Interna. Definiu-se como fontes de informa����o e m��todos de colheita de dados 25 entrevistas a idosos, 16 question��rios abertos a enfermeiros prestadores de cuidados e an��lise dos registos do processo de internamento dos idosos. Como principais resultados destacamos que os idosos quando internados apresentam preocupa����es relacionadas com a sua condi����o de sa��de e o motivo de internamento, os quais s��o pouco valorizadas na prepara����o da alta; os cuidados com a sa��de que os idosos t��m antes do internamento s��o valorizados nos registos de enfermagem; um ter��o dos idosos n��o teve conhecimento do seu diagn��stico m��dico; os diagn��sticos de enfermagem activos no momento da alta n��o s��o contemplados na prepara����o da alta; os idosos com a aproxima����o do regresso a casa manifestam preocupa����es sobre os cuidados a ter com a sua sa��de e manifestam interesse em ser informados sobre os mesmos; os idosos sentem pouca disponibilidade por parte dos enfermeiros para a prepara����o da alta; as interven����es de prepara����o da alta centram-se em interven����es do tipo ensinar, instruir e treinar, tendo-se verificado discrep��ncias sobre os cuidados prestados e o seu conte��do sob as v��rias fontes de informa����o; o di��logo �� a estrat��gia de prepara����o da alta que prevalece; mais informa����o e informa����o escrita s��o aspectos que podem melhorar a prepara����o da alta segundo os idosos. Podemos assim concluir que n��o existe uma estrutura de prepara����o da alta a idosos com capacidade para gerir a sua condi����o de sa��de e que muito pode ser melhorado em termos de prepara����o da alta a idosos no sentido de tomar o m��ximo partido deste elemento dos cuidados e assim obter ganhos em sa��de. ----------- ABSTRACT: The demographic aging is a reality nowadays. The nursing discharge planning is an element of care that should be studied on aging to provide older people with knowledge, abilities and responsibility in order to deal their health condition. Thus, it was outlined a descriptive study, transversal and exploratory in order to analyze and understand how the process nursing discharge occurs, by planning the elderly hospitalized with acute disease, in order to support patients for better management of health conditions. The study was carried in an Internal Medicine Service of a Central Hospital. As information sources and methods of data collection, we defined 25 interviews with elderly, 16 open-ended questionnaires to nurses and analysis of records from the process of the elderly hospitalized. In the main results we observe the elderly hospitalized have concerns about their health condition and the reason for their hospitalization, which are undervalued in the discharge planning process; the health care reported by elderly related to time before hospitalization were registered in nursing records; one-third of the elderly don���t know the medical diagnosis; the active nursing diagnosis at discharge assets are not included in the discharge planning process; in the discharge, the elderly had concerns over the care of their health and expressed interest in being informed of it; the elderly don���t feel availability from the nurses in the discharge planning; the discharge interventions focus on interventions like teaching, instructing and training, and there have been different views about the care provided and its contents under the various sources of information; the high prevailing strategy to discharge planning is the dialogue; more information and written information are aspects that can improve the discharge planning process. We conclude that there is no structure in discharge planning for the elderly with high ability to manage his health condition. There are several things that can be improved to the discharge planning for the elderly in order to take full advantage of this element of care.

An��lise de Solu����es Construtivas no ��mbito do seu Desempenho T��rmico

No presente relat��rio de est��gio acad��mico �� mencionado o trabalho desenvolvido na empresa Civigest ��� Gest��o de Projetos, Lda. por um per��odo de seis meses, entre Dezembro de 2012 e Junho de 2013. O relat��rio que se apresenta ��, antes de mais, o reflexo do produtivo per��odo passado na empresa, na qual se executou diversificadas tarefas, atribuindo-se maior ��nfase ao estudo e elabora����o de projetos e fiscaliza����o de empreitadas em todas as suas componentes. Procura-se pois abordar ��reas de conhecimento que t��m relacionamento direto com os projetos de engenharia civil. No ��mbito do planeamento em empresas de projeto de engenharia, as previs��es assumem-se como uma ferramenta incontorn��vel para o cumprimento dos objetivos. A calendariza����o dos projetos e o esfor��o dos t��cnicos para o seu cumprimento s��o fundamentais, visto que as despesas fixas desta atividade prendem-se sobretudo com o custo de m��o-de-obra. Incontornavelmente ligado ao departamento de estudos e projetos encontra-se o departamento de or��amenta����o, auxiliando os t��cnicos projetistas a optar por solu����es que n��o comprometam os valores alvo da empreitada. O relat��rio de est��gio descreve as atividades desenvolvidas nos v��rios departamentos da organiza����o, com destaque para o departamento de fiscaliza����o de empreitadas, que tem como principais objetivos a coordena����o e gest��o de obras envolvendo a elabora����o e aprova����o de autos de medi����o e autos de pagamento, a verifica����o do estrito cumprimento dos projetos, a promo����o de altera����es de melhoria de projeto, a verifica����o das especifica����es t��cnicas dos materiais e sua correta aplica����o, bem como promover um bom relacionamento e di��logo entre as partes interessadas da empreitada. A passagem pelo departamento de fiscaliza����o de empreitadas �� fulcral para uma melhor perce����o das dificuldades encontradas em obra. Por outro lado, o relat��rio aborda outra atividade relativa �� an��lise de solu����es construtivas, visando o desempenho t��rmico dos edif��cios. Este �� o conceito do relat��rio de est��gio onde ser��o apresentados alguns casos de obras iniciadas na Civigest e posteriormente acompanhadas em obra. Relativamente a este ponto ser��o analisadas solu����es de melhoria t��rmica. Com menor ��nfase no trabalho, mas n��o menos importante, referir-se-�� a profiss��o de coordena����o de seguran��a em obra.

Knowledge repository framework for crowdsourcing innovation intermediary: a proposal

A crowdsourcing innovation intermediary performs mediation activities between companies that have a problem to solve or that seek a business opportunity, and a group of people motivated to present ideas based on their knowledge, experience and wisdom, taking advantage of technology sharing and collaboration emerging from Web2.0. As far as we know, most of the present intermediaries don��t have, yet, an integrated vision that combines the creation of value through community development, brokering and technology transfer. In this paper we present a proposal of a knowledge repository framework for crowdsourcing innovation that enables effective support and integration of the activities developed in the process of value creation (community building, brokering and technology transfer), modeled using ontology engineering methods.

Crowdsourcing innovation: a strategy to leverage enterprise innovation

Innovation is recognized by academics and practitioners as an essential competitive enabler for any company to survive, to remain competitive and to grow. Investments in tasks of R&D have not always brought the expected results. But that doesn't mean that the outcomes would not be useful to other companies of the same business area or even from another area. Thus, there is much knowledge already available in the market that can be helpful to some and profitable to others. So, the ideas and expertise can be found outside a company's boundaries and also exported from within. Information, knowledge, experience, wisdom is already available in the millions of the human beings of this planet, the challenge is to use them through a network to produce new ideas and tips that can be useful to a company with less costs. This was the reason for the emergence of the area of crowdsourcing innovation. Crowdsourcing innovation is a way of using the Web 2.0 tools to generate new ideas through the heterogeneous knowledge available in the global network of individuals highly qualified and with easy access to information and technology. So, a crowdsourcing innovation broker is an organization that mediates the communication and relationship between the seekers - companies that aspire to solve some problem or to take advantage of any business opportunity - with a crowd that is prone to give ideas based on their knowledge, experience and wisdom. This paper makes a literature review on models of open innovation, crowdsourcing innovation, and technology and knowledge intermediaries, and discusses this new phenomenon as a way to leverage the innovation capacity of enterprises. Finally, the paper outlines a research design agendafor explaining crowdsourcing innovation brokering phenomenon, exploiting its players, main functions, value creation process, and knowledge creation in order to define a knowledge metamodel of such intermediaries.

Crowdsourcing innovation intermediaries functions

Open innovation is a hot topic in innovation management. Its basic premise is open up the innovation process. The innovation process, in general sense, may be seen as the process of designing, developing and commercializing a novel product or service to improve the value added of a company. The development of Web 2.0 tools facilitates this kind of contributions, opening space to the emergence of crowdsourcing innovation initiatives. Crowdsourcing is a form of outsourcing not directed to other companies but to the crowd by means of an open call mostly through an Internet platform. Innovation intermediaries, in general sense, are organizations that work to enable innovation, that just act as brokers or agents between two or more parties. Usually, they are also engaged in other activities like inter-organizational networking and technology development and related activities. A crowdsourcing innovation intermediary is an organization that mediates the communication and relationship between the seekers ��� companies that aspire to solve some problem or to take advantage of any business opportunity ��� with a crowd that is prone to give ideas based on their knowledge, experience and wisdom. This paper identifies and analyses the functions to be performed by an intermediary of crowdsourcing innovation through grounded theory analyses from literature. The resulting model is presented and explained. The resulting model summarizes eight main functions that can be performed by a crowdsourcing process, namely, diagnoses, mediation, linking knowledge, community, evaluation, project management, intellectual property governance and marketing and support. These functions are associated with a learning cycle process which covers all the crowdsourcing activities that can be realized by the broker.

Assessment of physical impairments in leprosy patients: a comparison between the world health organization (who) disability grade and the Eye-Hand-Foot Score

This cross-sectional study assessed the grade of physical impairments in 61 individuals with leprosy receiving multidrug therapy (MDT) under the Brazilian Unified Health System (SUS), and residing in Campina Grande, Para��ba State, Brazil. Impairments were assessed using the disability grade (DG) standardized by the WHO, and the EHF score (Eye-Hand-Foot sum of impairment scores). Impairments were detected in 25 (41%) of the subjects. A total of 14 (23%) patients scored DG 1, while 11 (18%) were assigned DG 2. The EHF score ranged from 1 to 10 points in the group of patients with physical impairments, with a mean score of 3.6 points. The majority of individuals with impairments were affected in at least two sites. We conclude that the EHF score showed overlapping impairments in the segments examined and may be more appropriate than the DG classification system for describing the degree of physical impairment of leprosy patients.

O papel da reflex��o colaborativa entre pares na transforma����o das pr��ticas

Este estudo teve como enfoque o papel da reflex��o na escola, para transforma����o de pr��ticas. Este implicou a realiza����o de um projeto a n��vel de escola, que teve a colabora����o e envolvimento de todos os docentes. A concretiza����o deste projeto permitiu uma compreens��o mais aprofundada de diversas potencialidades, quer do exerc��cio da reflex��o, como da colabora����o entre pares, da investiga����o���a����o, promovendo a sua utiliza����o, com uma participa����o ativa de todos. Estamos perante um estudo de natureza interpretativa, que se iniciou com a aplica����o de um inqu��rito por question��rio aos docentes participantes, implicando posteriormente, a forma����o de um grupo de trabalho, com recurso a encontros semanais de reflex��o colaborativa, reflex��es escritas em critical friend e uma entrevista final aos mesmos. Relativamente aos procedimentos de an��lise, estes foram do tipo qualitativo tendo���se privilegiado o discurso oral e escrito utilizado ao longo de todo o estudo. Os resultados auferidos, n��o diferem muito de outros estudos que se centraram na mesma tem��tica, reconhecendo portanto, as potencialidades formativas da reflex��o colaborativa, da investiga����o���a����o, relativamente ao desenvolvimento dos saberes profissionais, que fomentam a constru����o de uma nova din��mica na organiza����o escola. Esta sensibiliza����o possibilitou o desenvolvimento das nossas aprendizagens em toda a institui����o facilitando assim a mudan��a.