Working with Students to Shape Library Services at The Hive

The Hive represents a completely new vision for libraries and, since opening in 2012, has helped us constantly review and change our approach to service delivery. Our most recent work is around student engagement, where we are changing our relationship with students moving from passive recipients of services to active participants in service design, evaluation and delivery. This presentation will cover some examples of our student engagement work, the benefits it brings and some of the challenges that we face.

Trazer a biblioteca no bolso: os serviços para dispositivos móveis nas bibliotecas académicas

Introdução – Os serviços de comunicação móvel para tablets, smartphones, e-book readers desenvolveram-se de forma extremamente rápida nos últimos anos assumindo-se como uma rede de aprendizagem privilegiada para os estudantes. Em 2012, 55% dos estudantes do ensino superior possuíam um smarthphone, 62% dispunham de um ipod e 21% tinham de um tablet. 67% usavam-nos em contexto académico. Objetivo – Apresentar de forma sucinta a resposta das bibliotecas de ensino superior ao crescimento da utilização dos dispositivos móveis e como é que os parceiros das bibliotecas, em especial os editores, estão a potenciar essa utilização. Métodos – A partir de uma seleção e análise de bibliografia sobre a temática realizou-se uma pesquisa na internet, nos sites de bibliotecas de ensino superior e nas páginas dos editores que permitisse aferir evidências. Resultados – Identificaram-se cinco serviços e 23 recursos. Discussão – Um primeiro serviço prende-se com a adaptação dos conteúdos dos websites das bibliotecas de forma a serem lidos por qualquer tipo de dispositivos. Outro serviço identificado foi a disponibilização do catálogo da biblioteca online tornando-o acessível aos dispositivos móveis, permitindo a pesquisa e a localização de informação, a reserva ou a renovação de documentos. Identificou-se o desenvolvimento de algumas coleções especificamente para os dispositivos móveis. Constatou-se a utilização de códigos QR para divulgar normas de funcionamento da biblioteca, recursos, o mapa, o contacto do serviço de referência e para geolocalização. Por fim verificou-se a utilização de SMS para informar os utilizadores sobre reservas, prazos de empréstimo, entre outras informações. O recurso mais comum na maioria dos sites analisados foi a disponibilização de uma versão do website para dispositivos móveis de que são exemplos a Cambridge Journals Online mobile, o EBSCOhost mobile, o SpringerLink, a OVIDToday, o UpToDate, a PubChase e a BrowZine. Com o objetivo de tornar os seus produtos acessíveis on-the go, oferecem inúmeras possibilidades, nomeadamente de pesquisa, de acesso a textos integrais, de elaboração de listas de interesse personalizadas, de leitura offline, entre outras que podemos encontrar na aplicação da EBSCOhost mobile, na JAMA Network, na OVIDToday, no portal de Periódicos CAPES ou na plataforma Ebrary da ProQuest. Em ferramentas como a UpToDate ou os aplicativos da Elsevier e da Micromedex é disponibilizada informação baseada na evidência e recomendações que podem ser aplicadas em consulta. Os gestores de referências bibliográficas como o Mendeley e o Zotero também acompanharam esta tendência e desenvolveram aplicações para dispositivos móveis. Para além disso funcionam de forma integrada com outras aplicações como a Browzine e a Pubchase. Conclusão – O recurso às tecnologias móveis é uma forma das bibliotecas manterem canais de comunicação com os utilizadores, mas embora existam muitas vantagens no uso das tecnologias móveis a implementação destes serviços implica um esforço financeiro e humano que nem todas as bibliotecas serão capazes de cumprir. Encontrar a forma de gerir este processo é o desafio que se impõe no futuro.

L'accessibilité aux services de physiothérapie en clinique externe dans les centres hospitaliers du Québec

Des contraintes d’accessibilité aux services de physiothérapie en clinique externe ont été rapportées dans les établissements publics au Canada. Celles-ci se traduisent souvent par un temps d’attente élevé avant d’obtenir des services. Différentes stratégies ont été proposées afin de gérer les listes d’attente, mais leur impact sur le temps d’attente est méconnu, notamment dans le contexte des services de physiothérapie au Québec. Le but de cette étude était de documenter l’accessibilité aux services de physiothérapie en clinique externe dans les centres hospitaliers au Québec. Les objectifs spécifiques étaient de 1) décrire les caractéristiques organisationnelles en lien avec l’accessibilité aux services de physiothérapie, 2) quantifier le temps d’attente pour accéder aux services et 3) explorer l’association entre les caractéristiques organisationnelles et le temps d’attente. Une enquête a été réalisée dans les cliniques externes de physiothérapie des centres hospitaliers publics du Québec offrant des services à des adultes souffrant de troubles musculosquelettiques. Des données ont été obtenues auprès de 97 (99%) centres hospitaliers. Au moment de l’enquête, 18 245 personnes étaient sur les listes d’attente. Le temps d’attente médian était de plus de six mois dans 41% des centres hospitaliers. Parmi les pratiques organisationnelles et les stratégies de gestion de listes d’attente évaluées, les politiques en cas d’annulation ou d’absence (99%) et la priorisation des demandes (96%) étaient les plus utilisées. Selon les résultats d’analyses multivariées, seule l’utilisation d’une méthode de priorisation comprenant une rencontre d’évaluation et une intervention initiale était associée au temps d’attente (p=0,008). Les résultats de cette étude démontrent qu’une grande quantité de personnes sont inscrites sur les listes d’attente des services de physiothérapie et que le temps d’attente peut être très élevé. D’après nos résultats, l’implantation d’une méthode de priorisation comprenant une évaluation et une intervention pourrait permettre d’améliorer l’accès en temps opportun aux services de physiothérapie.

New Library-curated Faculty Profile Platform Launches Through bepress

As faculty needs evolve and become increasingly digital, libraries are feeling the pressure to provide relevant new services. At the same time, faculty members are struggling to create and maintain their professional reputations online. We at bepress are happy to announce the new SelectedWorks, the fully hosted, library-curated faculty profile platform that positions the library to better support faculty as well as the institution at large. Beverly Lysobey, Digital Commons and Resource Management Librarian, at Sacred Heart University, says: “Both faculty and administration have been impressed with the services we provide through SelectedWorks; we’re able to show how much our faculty really publishes, and it’s great for professors to get that recognition. We’ve had several faculty members approach us for help making sure their record was complete when they were up for tenure, and we’ve even found articles that authors themselves no longer had access to.” With consistent, organized, institution-branded profiles, SelectedWorks increases campus-wide exposure and supports the research mission of the university. As the only profile platform integrated with the fully hosted Digital Commons suite of publishing and repository services, it also ensures that the institution retains management of its content. Powerful integration with the Digital Commons platform lets the home institution more fully capture the range of scholarship produced on campus, and hosted services facilitate resource consolidation and reduces strain on IT. The new SelectedWorks features a modern, streamlined design that provides compelling display options for the full range of faculty work. It beautifully showcases streaming media, images, data, teaching materials, books – any type of content that researchers now produce as part of their scholarship. Detailed analytics tools let authors and librarians measure global readership and track impact for a variety of campus stakeholders: authors can see the universities, agencies, and businesses that are reading their work, and can easily export reports to use in tenure and promotion dossiers. Janelle Wertzbeger, Assistant Dean and Director of Scholarly Communications at Gettysburg College’s Musselman Library, says, “The new author dashboard maps and enhanced readership are SO GOOD. Every professor up for promotion & tenure should use them!” And of course, SelectedWorks is fully backed by the continual efforts of the bepress development team to provide maximum discoverability to search engines, increasing impact for faculty and institutions alike: Reverend Edward R. Udovic, Vice President for Teaching and Learning Resources at DePaul University, says, “In the last several months downloads of my scholarship from my [SelectedWorks] site have far surpassed the total distribution of all my work in the previous twenty five years.”

bepress Launches Beta of Expert Gallery to Promote Research Expertise

We at bepress are excited to announce the beta launch of the Expert Gallery, a new product for institutions eager to highlight the rich expertise of their faculty. The Expert Gallery facilitates the valuable work of connecting an institution’s researchers with opportunities that might otherwise be missed. Groups such as Marketing and Communications and the Office of Research can use the product to better land funding opportunities, speaking engagements, and professional collaborations for top faculty members. The Expert Gallery is designed to let stakeholders within and outside of the institution find researchers by interest, skill set, and research emphasis: simple searching and browsing, along with the flexibility to create and display custom galleries, helps facilitate targeted discovery for experts on campus. A built-in, rich toolset lets institutions organize, manage, and connect their researchers to the right opportunities and interested parties outside the institution. While most expert galleries contain just biographical information and a bibliography, integration of the bepress Expert Gallery with SelectedWorks profiles lets researchers prove their expertise with a full picture of their scholarly research, including published and unpublished works, datasets, teaching materials, and media appearances. Launching the Expert Gallery as a new product reflects an important expansion of bepress’s mission. For years we’ve helped libraries reclaim their central role through providing services across campus. We’ve especially focused on supporting the library in its important efforts to promote the institution through the scholarship it produces. With the Expert Gallery, the library can meet its campus’s needs to go beyond demonstrating the value of its scholarship. Now the library can offer a way to promote the institution through the rich skills of the people who make it unique. We plan to continue on this path of helping institutions maximize the impact of people as well as their people’s scholarship. In early 2017 we will launch a suite of services that includes SelectedWorks, the Expert Gallery, and a set of faculty reporting and analytics tools.

Electronic Publishing -- a Journal and its Production

The use of the term "Electronic Publishing" transcends any notions of the paperless office and of a purely electronic transfer and dissemination of information over networks. It now encompasses all computer-assisted methods for the production of documents and includes the imaging of a document on paper as one of the options to be provided by an integrated processing scheme. Electronic publishing draws heavily on techniques from computer science and information technology but technical, legal, financial and organisational problems have to be overcome before it can replace traditional publication mechanisms. These problems are illustrated with reference to the publication arrangements for the journal `Electronic Publishing Origination, Dissemination and Design'. The authors of this paper are the co-editors of this journal, which appears in traditional form and relies on a wide variety of support from electronic technologies in the pre-publication phase.

The Development of an On-line Submission and Peer Review System

Online submission and peer review is emerging as the next step forward for many journal publishers in an ever increasing drive to take advantage of technological improvements in transferring data electronically over the internet. The Electronic Submission and PEer REview (ESPERE) project was initiated in 1996 as an electronic Libraries (eLib) initiative of the Higher Education Funding Council for England (HEFCE). Subsequently the project continued as a self-funding group composed of a consortium of learned society and commercial journal publishers intent on utilising the changes in technology to improve the services they provide to their authors as well as cutting their costs and increasing efficiencies.

Linking electronic journals - Lessons from the Open Journal project

The Open Journal project has completed its three year period of funding by the UK Electronic Libraries (eLib) programme (Rusbridge 1998). During that time, the number of journals that are available electronically leapt from a few tens to a few thousand. Some of these journals are now developing the sort of features the project has been advocating, in particular the use of links within journals, between different primary journals, with secondary journals data, and to non-journal sources. Assessing the achievements of the project and considering some of the difficulties it faced, we report on the different approaches to linking that the project developed, and summarise the important user responses that indicate what works and what does not. Looking ahead, there are signs of change, not just to simple linking within journals but to schemes in which links are the basis of "distributed" journals, where information may be shared and documents built from different sources. The significance has yet to be appreciated, but this would be a major change from printed journals. If projects such as this and others have provided the initial impetus, the motivation for distributed journals comes, perhaps surprisingly, from within certain parts of the industry, as the paper shows.

Electronic Publishing : the evolution and economics of a hybrid journal.

The technical, social and economic issues of electronic publishing are examined by using as a case study the evolution of the journal Electronic Publishing Origination, Dissemination and Design (EP-odd) which is published by John Wiley Ltd. The journal is a `hybrid' one, in the sense that it appears in both electronic and paper form, and is now in its ninth year of publication. The author of this paper is the journal's Editor-in- Chief. The first eight volumes of EP-odd have been distributed via the conventional subscription method but a new method, from volume 9 onwards, is now under discussion whereby accepted papers will first be published on the EP-odd web site, with the printed version appearing later as a once-per-volume operation. Later sections of the paper lead on from the particular experiences with EP-odd into a more general discussion of peer review and the acceptability of e-journals in universities, the changing role of libraries, the sustainability of traditional subscription pricing and the prospects for `per paper' sales as micro-payment technologies become available.

SERU Translation

Knowledge Exchange has funded the translation a recommended practice of the National Information Standard Organization (NISO) called SERU: Shared Electronic Resource Understanding. The SERU wording offers publishers and libraries the opportunity to save both the time and the costs associated with a negotiated and signed licence agreement by agreeing to operate within a framework of shared understanding and good faith. The statements in the document provide a set of common understandings for publishers and libraries to reference as an alternative to a formal licence when conducting business. The SERU wording has been translated in three languages of the Knowledge Exchange partners. German organisations are recommended to make use of the English wording

Portrait de la planification de l’implantation du cadre de référence des ressources intermédiaires et de type familial au sein du réseau des établissements de santé et services sociaux du Québec

Suivant l’entrée en vigueur de la Loi sur la représentation des ressources (LRR), le nouveau cadre de référence ressources intermédiaires (RI) et de type familial (RTF) élaboré par le ministère de la Santé et des Services sociaux encadre les changements de pratiques professionnelles. Sachant qu’un tel changement peut entraîner certaines résistances et même un échec, une revue des facteurs favorisant une implantation a été développée, l’objectif étant de dresser un portrait de la situation quant à la planification réalisée dans chacun des établissements. Ainsi, un questionnaire a été envoyé à tous les gestionnaires responsables de l’application du nouveau cadre de référence RI-RTF. Les résultats montrent notamment des lacunes quant à la prévision des incitatifs motivationnels, au développement des objectifs et des indicateurs nécessaires pour suivre l’implantation et favoriser la motivation. Il en ressort aussi que le cadre RI-RTF s’intègre bien à la culture et aux valeurs des établissements.

Adobe's Acrobat -- the Electronic Journal Catalyst?

Adobe's Acrobat software, released in June 1993, is based around a new Portable Document Format (PDF) which offers the possibility of being able to view and exchange electronic documents, independent of the originating software, across a wide variety of supported hardware platforms (PC, Macintosh, Sun UNIX etc.). The principal features of Acrobat are reviewed and its importance for libraries discussed in the context of experience already gained from the CAJUN project (CD-ROM Acrobat Journals Using Networks). This two-year project, funded by two well-known journal publishers, is investigating the use of Acrobat software for the electronic dissemination of journals, on CD-ROM and over networks.

PERCEPTION AND OPINION OF CHILDREN, FAMILY PARENTS REGARDING THE SERVICES AND INFORMATION PRODUCTS OFFERED BY THE CHILDREN'S LIBRARY "ALVAREZ MIRIAM BRENES"

Presents the results of the study on the perceptions and views of children, fathers and mothers in relation to the services and products Children's Library "Miriam Alvarez Brenes" National University, developed by the Institute of Social Studies Population (IDESP), in collaboration with the Library staff Pretend that provided inputs to become key elements in making decisions and setting policies emanating from the authorities responsible for the proper development and expansion of activities and services that are to be implemented in selected communities will benefit of this project.

Dynamically managing sensed context data

This thesis reports on an investigation of the feasibility and usefulness of incorporating dynamic management facilities for managing sensed context data in a distributed contextaware mobile application. The investigation focuses on reducing the work required to integrate new sensed context streams in an existing context aware architecture. Current architectures require integration work for new streams and new contexts that are encountered. This means of operation is acceptable for current fixed architectures. However, as systems become more mobile the number of discoverable streams increases. Without the ability to discover and use these new streams the functionality of any given device will be limited to the streams that it knows how to decode. The integration of new streams requires that the sensed context data be understood by the current application. If the new source provides data of a type that an application currently requires then the new source should be connected to the application without any prior knowledge of the new source. If the type is similar and can be converted then this stream too should be appropriated by the application. Such applications are based on portable devices (phones, PDAs) for semi-autonomous services that use data from sensors connected to the devices, plus data exchanged with other such devices and remote servers. Such applications must handle input from a variety of sensors, refining the data locally and managing its communication from the device in volatile and unpredictable network conditions. The choice to focus on locally connected sensory input allows for the introduction of privacy and access controls. This local control can determine how the information is communicated to others. This investigation focuses on the evaluation of three approaches to sensor data management. The first system is characterised by its static management based on the pre-pended metadata. This was the reference system. Developed for a mobile system, the data was processed based on the attached metadata. The code that performed the processing was static. The second system was developed to move away from the static processing and introduce a greater freedom of handling for the data stream, this resulted in a heavy weight approach. The approach focused on pushing the processing of the data into a number of networked nodes rather than the monolithic design of the previous system. By creating a separate communication channel for the metadata it is possible to be more flexible with the amount and type of data transmitted. The final system pulled the benefits of the other systems together. By providing a small management class that would load a separate handler based on the incoming data, Dynamism was maximised whilst maintaining ease of code understanding. The three systems were then compared to highlight their ability to dynamically manage new sensed context. The evaluation took two approaches, the first is a quantitative analysis of the code to understand the complexity of the relative three systems. This was done by evaluating what changes to the system were involved for the new context. The second approach takes a qualitative view of the work required by the software engineer to reconfigure the systems to provide support for a new data stream. The evaluation highlights the various scenarios in which the three systems are most suited. There is always a trade-o↵ in the development of a system. The three approaches highlight this fact. The creation of a statically bound system can be quick to develop but may need to be completely re-written if the requirements move too far. Alternatively a highly dynamic system may be able to cope with new requirements but the developer time to create such a system may be greater than the creation of several simpler systems.