A MODEL FOR EVALUATING IMPACT OF BUSINESS PROCESS MANAGEMENT IN ORGANIZATIONAL PERFORMANCE

Business Process Management (BPM) is able to organize and frame a company focusing in the improvement or assurance of performance in order to gain competitive advantage. Although it is believed that BPM improves various aspects of organizational performance, there has been a lack of empirical evidence about this. The present study has the purpose to develop a model to show the impact of business process management in organizational performance. To accomplish that, the theoretical basis required to know the elements that configurate BPM and the measures that can evaluate the BPM success on organizational performance is built through a systematic literature review (SLR). Then, a research model is proposed according to SLR results. Empirical data will be collected from a survey of  larg and mid-sized industrial and service companies headquartered in Brazil. A quantitative analysis will be performed using structural equation modeling (SEM) to show if the direct effects among BPM and organizational performance can be considered statistically significant. At the end will discuss these results and their managerial and cientific implications.Keywords: Business process management (BPM). Organizational performance. Firm performance. Business models. Structural Equation Modeling. Systematic Literature Review.

Desenvolvimento de um sistema para planeamento e controlo da produção

Atualmente o sector industrial está inserido num mercado cada vez mais competitivo, onde é exigida uma estratégia empresarial que possa garantir a sua permanência e destaque no atual mercado. Por esta razão, um planeamento e controlo da produção adequado torna-se essencial para o bom funcionamento de uma empresa. Através destes sistemas é possível atuar de forma positiva na produção, rentabilizando-se o sector produtivo da empresa que contribui para o aumento da qualidade de serviço e também para o crescimento económico da empresa. Com um planeamento da produção adequado, uma organização dispondo das mesmas capacidades, é capaz de produzir quantidades iguais num menor intervalo de tempo. Por outro lado, um controlo da produção preciso é imprescindível para o fornecimento da informação correta quando necessária. No sentido de otimização, uma empresa apresentou algumas sugestões de melhoria a nível do planeamento e controlo da produção. Este trabalho surge assim com o intuito de dar resposta às propostas apresentadas. Para tal, no desenvolvimento desta dissertação, criou-se uma ferramenta dotada de dois algoritmos e um sistema de controlo para aquisição de informação de forma automatizada. Em suma, o sistema proposto apresenta a capacidade de construção de boas soluções para o planeamento, conciliada com um sistema de aquisição de dados bastante prático e e caz. Mantendo sempre a exibilidade necessária para um sistema deste género.

Contributos para o sistema de gestão da qualidade de uma indústria de equipamentos

A implementação de um Sistema de Gestão da Qualidade segundo as normas internacionais implica o cumprimento de vários requisitos. As características específicas de cada empresa requerem o estudo prévio das medidas a implementar. O presente trabalho diz respeito a um relatório de estágio desenvolvido por cinco meses na empresa Sistemas e Técnicas Industriais, Lda., uma fábrica metalomecânica de equipamentos para estações de tratamento de águas residuais, com o intuito de desenvolver um Sistema de Gestão da Qualidade (SGQ) segundo a NP EN ISO 9001:2008, Numa primeira fase foi analisada e interpretada as atividades da empresa, assim como os processos inerentes à mesma. Procedeu-se ao estudo dos requisitos da norma, a análise da documentação do SGQ existente. Como resultado do trabalho, foi possível identificar e classificar os processos, reestruturar a Política e o Manual da Qualidade assim como desenvolver modelos e recomendações necessárias para cumprimento da Norma. Concluiu-se com este trabalho que a empresa possui a maior parte dos documentos exigidos pela norma, no entanto, a maioria dos procedimentos, instruções de trabalho e modelos não estão implementados no cotidiano da empresa.

Engenharia ferroviária: traçado e materiais de via

Trabalho Final de Mestrado para obtenção do grau de Mestre em Engenharia Civil - Área de Especialização em Vias de Comunicações e Transportes

The Rev. Irl R. Hicks almanac ...

Mode of access: Internet.

Contributo da filosofia Lean na redução do custo de uma peça metálica

Num mercado cada vez mais exigente e competitivo, torna-se imprescindível que as organizações otimizem continuamente os seus sistemas produtivos. Muitas têm visto nas filosofias e práticas Lean e Kaizen as respostas para conseguirem produzir mais sem acrescentar recursos, e de forma mais rápida, mais eficaz e mais eficiente. O envolvimento da empresa numa cultura de melhoria contínua orientada para o cliente permite a criação de valor em todas as etapas, tornando-a mais flexível e competitiva. Essa transformação cultural, aliada à aplicação de ferramentas Lean e Kaizen, permitem melhorar o desempenho global da organização, reduzindo os custos através do combate aos inibidores de performance: os desperdícios, os paradigmas, a inflexibilidade e a variabilidade. No presente trabalho pretende-se mostrar a aplicabilidade de algumas destas ferramentas no processo produtivo de um componente metálico para a indústria mobiliária, assim como os ganhos alcançados com esta abordagem. Ao longo de todo o projeto foram usadas diversas ferramentas Lean Manufacturing como organização do posto de trabalho (5S), Gestão Visual, troca rápida de ferramentas (SMED), mapeamento da cadeia de valor (VSM) e alterações de layouts (com recurso ao software Arena e AutoCad para estudar a alteração mais eficiente que permitisse uma maior produtividade com menor quantidade de recursos). Também se mostra igualmente a importância dos colaboradores no processo de mudança, através das iniciativas Kaizen, do programa de sugestões, dos inquéritos de satisfação e das ações de formação, para que eles se sintam parte integrante da organização.

Modelo institucional do processo de estruturação de empresas de desenvolvimento de software: um estudo de múltiplos casos

Some authors have shown the need of understanding the technological structuring process in contemporary firms. From this perspective, the software industry is a very important element because it provides products and services directly to many organizations from many fields. In this case, the Brazilian software industry has some peculiarities that distinguish it from other industries located in developed countries, which makes its understanding even more relevant. There is evidence that local firms take different strategies and structural configurations to enter into a market naturally dominated by large multinational firms. Therefore, this study aims to understand not only the structural configurations assumed by domestic firms but also the dynamic and the process that lead to these different configurations. To do so, this PhD dissertation investigates the institutional environment, its entities and the isomorphic movements, by employing an exploratory, descriptive and explanatory multiple cases study. Eight software development companies from the Recife's information technology Cluster were visited. Also, a form was applied and an interview with one of the main firm s professional was conducted. Although the study is predominantly qualitative, part of the data was analyzed through charts and graphs, providing a companies and environment overview that was very useful to analysis done through the interviews interpretation. As a result, it was realized that companies are structured around hybrids business models from two ideal types of software development companies, which are: software factory and technology-based company. Regarding the development process, it was found that there is a balanced distribution between the traditional and agile development paradigm. Among the traditional methodologies, the Rational Unified Process (RUP) is predominant. The Scrum is the most used methodology among the organizations based on the Agile Manifesto's principles. Regarding the structuring process, each institutional entity acts in such way that generates different isomorphic pressure. Emphasis was given to entities such as customers, research agencies, clusters, market-leading businesses, public universities, incubators, software industry organizations, technology vendors, development tool suppliers and manager s school and background because they relate themselves in a close way with the software firms. About this relationship, a dual and bilateral influence was found. Finally, the structuring level of the organizational field has been also identified as low, which gives a chance to organizational actors of acting independently

Infra-estrutura do projecto: SEMCABO-WIFI

Esta tese consiste no estudo, implementação e desenvolvimento da infra-estrutura para o projecto SEMCABO-WIFI. Este projecto está inserido na empresa Sem¬ Cabo, com o objectivo de levar a Internet aos clientes sob a forma de hotspots ou no acesso à ultima milha (Last Míle Access) à casa dos residentes. O projecto também deu origem à própria empresa, levando esta a ISP desde Setembro de 2007. Numa primeira fase, é feita abordagem a Sistemas de Authentícatíon, Authorization e Ac­countíng para ISPs, na vertente WI-FI e apresentadas possíveis soluções comercias e open source. Em seguida, é apresentado a empresa SemCabo, vertente comercial e tecnológica. O sistema base da SemCabo é referido, contemplando a tecnologia de suporte, rede, equipamentos activos, módulos de emissão de sinal WI-FI, segurança, monitorização e portal de autenticação. Os servidores base são indicados posteriormente, sendo efectuado a apresentação de todos os servidores com suporte ao projecto, incluindo alguns pormenores de configuração. São apresentados equipa­ mentos e sistemas utilizados para controlo de acesso à rede (NAS), sendo igualmente descritos pormenores de configuração. ABSTRACT; This thesis is about the study, implementation and development of the infrastructure created for the SEMCABO-WIFI project. This project is inserted in the company SemCabo, with the objective to bring the Internet to costumers in the form of hots­pots or access in last mile to the house of residents. The project also originated the company and led the company to ISP since September 2007. ln the first fase, the approach is about Systems Authentication, Authorization and Accounting for WISPs and presented possible commercial and open source solutions. ln next, the SemCabo company is presented and described their technological and commercial aspects. The base system of the SemCabo is refered, considering the support technology, network equipment, modules emission signal WI-FI, security, monitoring and portal authentication module. Base servers of the SemCabo project are shown, a presentation of all the servers that support the project is made, including some details of the configuration. The equipment and systems used to control network access (NAS) are presented, details of configuration are also described.

An Ecological Analysis of the Potential for Moss-Based Green Roof Design

Green roofs are a maturing application of best management practices for controlling urban stormwater runoff. The majority of green roofs are planted with drought resistant, higher plant species, such as the genus Sedum. However, other plant varieties, such as mosses, may be equally applicable. Residential roofs and natural terrestrial communities were sampled in both Maryland and Tennessee to determine moss community structure and species water composition. This served as a natural analog for potential green roof moss communities. During sampling, 21 species of moss were identified throughout the 37 total sites. The average percent moss cover and water composition across all roof sites was 40.7% and 38.6%, respectively and across all natural sites, 76.7% and 47.7%, respectively. Additional maximum water holding capacity procedures were completed on sedum and 19 of the 21 sampled moss species to assess their individual potential for stormwater absorption. Sedum species on average held 166% of their biomass in water, while moss species held 732%. The results of this study are used as a basis to propose moss species that will improve green roof performance.

Breaking through the Margins: Pushing Sociopolitical Boundaries Through Historic Preservation

“Breaking through the Margins: Pushing Sociopolitical Boundaries Through Historic Preservation” explores the ways in which contemporary grassroots organizations are adapting historic preservation methods to protect African American heritage in communities that are on the brink of erasure. This project emerges from an eighteen-month longitudinal study of three African American preservation organizations—one in College Park, Maryland and two in Houston, Texas—where gentrification or suburban sprawl has all but decimated the physical landscape of their communities. Grassroots preservationists in Lakeland (College Park, Maryland), St. John Baptist Church (Missouri City, Texas), and Freedmen’s Town (Houston, Texas) are involved in pushing back against preservation practices that do not, or tend not, to take into consideration the narratives of African American communities. I argue, these organizations practice a form of preservation that provides immediate and lasting effects for communities hovering at the margins. This dissertation seeks to outline some of the major methodological approaches taken by Lakeland, St. John, and Freedmen’s Town. The preservation efforts put forth by the grassroots organizations in these communities faithfully work to remind us that history without preservation is lost. In taking on the critical work of pursuing social justice, these grassroots organizations are breaking through the margins of society using historic preservation as their medium.

Managerial experiences related to corporate demerger

In the current economic situation very few business operations are static. In some cases, organizations feel that the most rational solution is not expanding but focusing on their core competencies or certain areas of business through corporate restructuring. The focus in this thesis is on corporate demerger, a process that involves a complete separation of units within a company. Despite the vast amount of research considering corporate demergers, there is still a lack of knowledge about how top managers experience these kinds of organizational rearrangements. In this qualitative case study, the aim is to bring forward the thoughts of executives in two companies that emerged from a single company through corporate demerger a few years ago. By conducting dyadic semi-structured interviews with the management group and board members in both the parent company and the demerger company, I pursue to understand the impressions that they had during the demerger process as well as during the change that followed afterwards. Additionally, their retrospective sense-making patterns are briefly examined. The findings suggest that the way operations are managed before plays an important role in the demerger process. In this case the pre-demerger organization was quite distinctly divided into two business areas, which allowed a somewhat natural allocation of resources. In addition, apart from the top management, every employee knew their future company and role, thus decreasing the amount of uncertainty in lower organizational levels. Consequently, the ambiguity and change faced by the top executives was evidently more powerful compared to the operational actors. The fragmented characteristics also enabled certain points of reference in the unfolding demerger process. Along with the information about future management groups, the pre-demerger re-grouping took place. This sparked up the mental division, where both groups started to act separately. On a personal level, the managers involved in the demerger planning have made retrospective sense of the repercussions related to the restructuring process. For them, it was an extremely demanding, ambiguous and burdensome project that provided them with managerial experiences they are likely not to have again.

A gestão de recursos humanos na InnoWave Technologies

Mestrado em Gestão de Recursos Humanos

Desenvolvimento de sistema de análise e descrição de funções para uma PME

Mestrado em Gestão de Recursos Humanos

Entre critérios, contextos e demandas : a trajetória do Comitê Assessor de Saúde Coletiva do CNPq

Dissertação (mestrado)—Universidade de Brasília, Centro de Desenvolvimento Sustentável, 2014.

Propuesta de mejora al seguimiento y fidelización del cliente en la empresa Invera a través de los principios de la herramienta CRM

44 p.